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Burbank SA
4.5 from 28 reviews

Reviews

Review distribution

5 star
22
4 star
3
3 star
1
2 star
0
1 star
2

Elicia

EliciaMetropolitan Adelaide, SA

  • Verified customer

Best experience with a builder

published

From walking into a display home, seeking quotes, customising floor plans and eventually signing a contract through to selections, pre construction and council approval every staff member we dealt with at Burbank was exceptional customer service and transparency. They couldn’t do enough to ensure we were comfortable and informed at every stage. Very different experience to some other builders in SA. Our slab has just been laid and we are so excited to see the end result. Thank you Burbank!!

Customer Service
Site Admin
Transparency
Build StageMid-Construction
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1 comment
Burbank
Burbank H.Burbank

Zee T.

Zee T.Central, SA

  • Verified customer

A great value builder with good service.

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
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1 comment
Burbank
Burbank H.Burbank
  • Verified customer

Terrible

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateApril 2019
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4 comments
Burbank
Burbank H.Burbank
harminder s.
harminder s.

Today date is 27/08/2019 still i did not get hand over now more then 4 months late . burbank home you gave us lots of harassment.

Burbank
Burbank H.Burbank

The reviewer stated that an incentive was offered for this review

Alisha

AlishaMetropolitan Adelaide, SA

  • Verified customer

Great customer service

published

The customer service from the slab pour to the practical completion and beyond has been great. Despite minor issues arising the Burbank team were on it. They were solution focused and did their best to get the issues rectified quickly.

Once a final quote was established the final bill came in under due to provisional items which was a bonus. While the build process was longer than the quick builds that offer guaranteed build times, the finishings and overall house is at a higher standard than others in our new estate.

Overall, if we were to build again we would use Burbank and have recommended Burbank to others.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateMay 2019
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1 comment
Burbank
Burbank H.Burbank

The reviewer stated that an incentive was offered for this review


C.R.L.

C.R.L.Metropolitan Adelaide, SA

  • Verified customer

Exceptional service with a smile !

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Burbank
Burbank H.Burbank

  • Verified customer

Great site supervisor!

published
  • +1
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateMay 2019
See all answers
1 comment
Burbank
Burbank H.Burbank

DJR

DJRMetropolitan Adelaide, SA

  • Verified customer

First rate service

published

Burbank have been professional and supportive throughout what has been a fairly involved process. They have been flexible in meeting our needs, but provided timely advice based on their years of experience. I would highly recommend building with them.

Customer Service
Build StageMid-Construction
1 comment
Burbank
Burbank H.Burbank

Mike

MikeADELAIDE

  • Verified customer

Fantastic to Deal with

published

At this stage we have signed up to build a new home with Burbank. If you live in Adelaide and are looking to build, do your self a favor at go and see Mark Spratt at Lights View. He has been amazing, one of the best Sales Consultants I have ever dealt with. Looking forward to start building in new year.

Build LocationSouth Australia
Construction End DateDec 2019
1 comment
Burbank
Burbank H.Burbank
Harish

HarishAdelaide

  • Verified customer

Excellent customer service from Mark Spratt

published
Build LocationSouth Australia
Construction End DateFeb 2019
1 comment
Burbank
Burbank H.Burbank
Sarika

SarikaAdelaide

  • 2 reviews
  • Verified customer

The perfect look of my house is BURBANK and I am so happy living in my new house, it’s lively and co

published

I had a slow start with my double story house, 2 supervisors were too slow , as soon as Sean Stacey took over the house it actually started to look like a house , I would thank Sean and for his high quality work and Burbank for all the perfect contractors who did excellent job with high level quality materials used for building the house, thank you for excellent job, even though the house was delayed for 3 months but I am happy with the quality that work was done , thank you Burbank and thank you Sean without it would be impossible , you done a great job.

Build LocationSouth Australia
Construction End DateSep 2018
1 comment
Burbank
Burbank H.Burbank

Mick and Vic

Mick and VicCentral, SA

  • Verified customer

Excellent is an understatement

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2019
See all answers
1 comment
Burbank
Burbank H.Burbank

LKM

LKMAdelaide

  • 2 reviews
  • 4 likes
  • Verified customer

Great start, disappointing finish.

published

As Burbank were new to SA, we assumed they would do what they could to ensure happy customers. Unfortunately, this was not the case. One of our biggest issues was the lack of communication and professionalism, particularly towards the end of our build and post build. Poor quality brick laying, poor quality paint and terrible post build maintenance, the list could go on for the issues we have encountered. On several occasions we contacted Burbank management regarding our issues and on multiple occasions we were shut down or ignored. Fortunately this experience has not put us off building, we will now just build with a more reputable company who have the capacity to do the job properly.

Build LocationSouth Australia
Construction End DateAug 2017
1 comment
Burbank
Burbank H.Burbank

MJKJ

MJKJAdelaide

  • Verified customer

Amazing - expectations exceeded!

published
Build LocationSouth Australia
Construction End DateJan 2019
1 comment
Burbank
Burbank H.Burbank

AJTDV

AJTDVClovelly park

  • 2 reviews
  • Verified customer

Wonderful service so far - cant wait to see the final product!

published
Build LocationSouth Australia
Construction End DateDec 2018
1 comment
Burbank
Burbank H.Burbank
  • Verified customer

What a great start!

published
Build LocationSouth Australia
Construction End DateNov 2018
1 comment
Burbank
Burbank H.Burbank
JTG

JTGAdelaide

  • Verified customer

Great company to deal with from plans to build!

published

I just want to say that Olivia, Luke, Cherie & all the team at Burbank are great to work with. We have recently finished building our home in Parafield Gardens and all the way through the process I have had up to date phone calls and correspondence from the team which made building our new home no hassle at all! I would highly recommend them to all!

Build LocationSouth Australia
Construction End DateFeb 2018
1 comment
Burbank
Burbank H.Burbank

Teddies

TeddiesAdelaide

  • Verified customer

Excellent Job

published
Build LocationSouth Australia
Construction End DateOct 2017
1 comment
Burbank
Burbank H.Burbank

  • Verified customer

Great so far

published
Build LocationSouth Australia
Construction End DateAug 2018
1 comment
Burbank
Burbank H.Burbank

Psquared

PsquaredAdelaide

  • 2 reviews
  • Verified customer

A great team at Burbank Homes SA

published
Build LocationSouth Australia
Construction End DateMar 2018
1 comment
Burbank
Burbank H.Burbank

  • Verified customer

Consultants - Fantastic

published
Build LocationSouth Australia
Construction End DateApr 2018
1 comment
Burbank
Burbank H.Burbank

Page 1 of 2

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Questions & Answers

RAMANDEEP M.

RAMANDEEP M.asked

Burbank representative took my initial deposit but now refusing to give back .we cancel to proceed with Burbank ,every step is increasing the price.do not recommend them . They are a big cheaters ,estimate the price then it will double up until you reach your final step .do not build with them .if we didn’t get our deposit back we will escalate the matter further

2 answers
Burbank
Burbank H.Burbank

Hi Ramandeep,

I would love to look into this further for you.

If possible could you please email me at forums@burbank.com.au with all of your details and I will investigate this further.

- The Burbank Team

RAMANDEEP M.
RAMANDEEP M.

Thanks for the reply I sent you an email with details.


Get an answer from our members and Burbank representatives

Details

CategoryHome Builders
Contact Number 08 8201 0000
Email Address sa.enquiries@burbank.com.au
Online Live Chat No
Types of Homes AvailableDual Occupancy / Duplex, One-Storey, Split Level and Two-Storey
Minor Defects Warranty 15 months
Major Defects Warranty30 years
Knockdown & RebuildYes
Build AreasCentral, North, South, East, West, and Adelaide Hills.
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