- Pre-Construction
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- Mid-Construction
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- Post-Construction
Our journey to build our Dream Home started as soon as we bought our land , we used to go and have look at the sample houses whenever me and my husband got a free day from work. We went to many builders but things were not working out , finally we got settled with Burbank suggested by our friend, there we met Vijay Shah with whom we got some… Read more
positive vibes and we saw our Dream Home becoming reality. Vijay Shah was very welcoming, he listened to our each and every detail and put them on paper ,understood our concerns , gave us the best suggestions , gave us a very detailed information not once or twice but every time we met him in person and over the phone. Finally we decided to go with Burbank and it would have not been possible without the support and efforts what Vijay Shah put into. I would highly recommend my friends and family to go with Burbank through this amazing person “Vijay Shah”.Burbank is very lucky to have him. Thanks a lot for the support and can’t wait to see our Dream Home in Real.
Our experience with Vijay Shah from Burbank Tarneit has been very positive during the sales and pre-construction stage. Vijay is very understanding and takes the time to listen carefully to the customer’s needs before suggesting options. He did not push us towards a particular design or decision. Instead, he patiently showed us the available… Read more
plans, explained the choices clearly, and helped us understand what would suit our requirements best.
What I appreciated most was that Vijay also gave professional suggestions where needed. He clearly knows his work and was able to guide us with practical advice while still allowing us to make our own decisions comfortably.
He has been approachable, patient, and supportive throughout the process, which made the experience much easier for us. We are thankful for his guidance and support and hope the rest of our journey with Burbank continues just as smoothly.
Thank you, Vijay Shah, for your help and professionalism.
We recently went through the sales and pre-construction process with Burbank Tarneit, and I would like to sincerely acknowledge the support and guidance provided by Vijay Shah. Vijay has a special talent for understanding a customer’s requirements in detail and connecting them with the right home design, lot orientation, and practical layout… Read more
considerations. In our case, he took the time to understand not only what we wanted in the house, but also the geographic location of our lot and how the home would sit and function on it. That level of attention made a real difference.
What surprised us most was the level of customisation Burbank was willing to accommodate. Although Burbank is a mid-sized volume builder, the flexibility they offered within the plan was genuinely impressive. Vijay played a key role in helping us explore those possibilities without overpromising. He set the right expectations from the beginning and made sure most of our requirements were captured during the sales process itself.
For the items we were still unsure about, he thoughtfully added allowances so that we would not face unexpected surprises later. That gave us a lot more confidence moving into the next stage.
It was a very pleasant and reassuring experience dealing with Vijay. He is knowledgeable, professional, patient, and genuinely customer-focused. People like Vijay are a great asset to Burbank and will definitely help take the brand to the next level.
Thank you, Vijay Shah, for your support so far. We truly hope the rest of our building journey continues with the same positive experience.
Reviews with attachments
- +3
Akshay has done an excellent job in customizing our house plan exactly according to our needs and preferences. From the beginning, he patiently listened to our ideas and thoughtfully incorporated them into the design, ensuring that every detail reflected what we were looking for in our dream home. His design sense is impressive, and the final… Read more
plan has resulted in a beautiful and good-looking home layout that is both practical and aesthetically pleasing. What truly stands out is his outstanding customer service. Akshay was always approachable, responsive, and proactive in addressing our queries.
His continuous follow-up, dedication, and commitment to customer satisfaction made the entire process smooth and stress-free. We sincerely appreciate his professionalism and effort in delivering such a well-designed home.
We highly recommend Akshay to anyone looking for a thoughtful designer who truly cares about understanding and fulfilling the client’s needs.
I highly appreciate Samantha and Simon’s contribution to this amazing house. Samantha was always there to support and work around to give us the best build as we pictured on paper to reality. Simon always was understanding and helped us a lot with knowing the updates of the build.
I am very grateful to the whole team of Burbank and highly recommend anyone to build your house with Burbank. A company known for its fast and efficient work!
We had a very smooth and positive experience with our build from start to finish. The entire process was well-managed, and everything progressed much better than we expected. A special thanks to Akshay, who was absolutely outstanding throughout the journey. He consistently went above and beyond to support us, always being responsive, helpful, and… Read more
genuinely committed to making the process as stress-free as possible. His guidance and dedication truly made a big difference.
We would also like to thank our site manager, Tanya, who was incredibly efficient and proactive. She was very quick in getting things done and ensured everything moved along smoothly on site.
We really appreciate the professionalism and effort from the entire team, and we’re very happy with the overall experience. Would definitely recommend!
Fast good quality. The build took about 6 months, with the initial planning /contract taking about 9 months. The communication could have been slightly better but overall very happy. Well managed and on budget. Show details
- +3
Our experience with Burbank was a journey of highs and lows. The Highlights: Pre-Construction & Site Management The standout of our journey was Akshay. From the very beginning, he was outstanding—responsive, helpful, and genuinely committed to making the process stress-free. He managed our custom design changes seamlessly and painted a great… Read more
picture of what building with Burbank could be. Similarly, our construction phase was excellent thanks to our supervisor, Tom. He was incredibly efficient, proactive, and ensured the build was completed ahead of schedule. Even when minor issues arose, his communication and follow-up were top-tier. Areas for Improvement: Admin & Gallery Unfortunately, the middle of the process was frustrating. The Admin phase lacked proactive communication; we felt we had to push constantly for updates. We actually know people who chose other builders specifically because of delays in Burbank’s admin department. The Gallery/Design appointment was also a disappointment. We received very little creative input, and several promised items were missed in the final documents, which became impossible to change once construction began. Additionally, the selection felt dated; we actually saw more variety when we built our first home six years ago. Summary We are very grateful for the professionalism and effort shown by Akshay and Tom. If the Admin and Gallery teams can match the standard set by Sales and Construction, the experience would be world-class.
Great build and great experience. Totally stress free experience with Burbank. I would like to mention Akshay’s help throughout the project from selecting the home design to finish ghe construction. Akshay knows what the client wants in their build. Show details
- +2
Hi Akshay, I would like to express my sincere appreciation for your outstanding support from the very beginning of our building journey right through to the end. Throughout the entire process, you consistently demonstrated professionalism, clear communication, and genuine care. You kept us updated at every stage, answered all our questions… Read more
promptly, and made sure we understood each step along the way. Your guidance and transparency made the whole experience smooth and stress-free for us.
Thank you for your dedication and for being so supportive throughout the entire process. We truly appreciate all your efforts and the positive impact you made on our building experience.
Providing feedback for Burbank Homes as a first home buyer: - Staff are very professional, they are competent in their respective roles (Home Sales, Construction, Customer Care). - They gave meaningful and practical advice, took the time to listen and to address our queries and concerns. - Pricing is competitive compared to other builders, and… Read more
reasonable for the build scope and quality. - Build was completed ahead of schedule, they worked closely with our private inspector to address any issues identified. - Customer support is continuously being provided post-handover.
Overall, Burbank has kept its promise to see our build through. Our sincere thanks to the following for making our first home build a smooth and rewarding experience: - Home Sales Consultant Akshay (special thanks for helping us find the right lot and to choose the home design that best suits our needs) - Construction Site Managers Tanya and Tom - Customer Care Coordinators Lisa and Simon
Building with Burbank was a stress free experience. We had the best sales coordinator Deepak Jain, the first time we’ve met him, we were convinced that Burbank would be the builder for our first home. Deepak answered all our queries and assured us that the house will be ready before Christmas 2025. Indeed Burbank was true to their promise, we had… Read more
the house October. From the color selection, Edge the staff were really helpful and friendly especially to our interior designer Cacie. She help us chose the right colors, she made the overwhelming journey enjoyable.
My husband and I are very impressed with Burbank for delivering a stunning and great quality dream home of ours.
I would like to thank all the staff who helped us build our house, Depak Jain accommodating as always, just a whatsapp away and concerns are always addressed. Brodie Paten and Simon Vu, making sure the logistics of our house were up to date.
Fraidon Razaei, our site manager very friendly and cool as always. Knowledgeable and efficient with the job.
Well done Burbank and thank you so much for helping us build our dream home.
- +6
We recently built our double storey home in Tarneit with Burbank and couldn’t be happier with the experience. We met Akshay at one of their display homes in Tarneit, he understood our requirements perfectly and customised a floorplan that suited our needs. After comparing several builders, we found Burbank’s pricing and inclusions to be at… Read more
least $50k more competitive. We finalised our finishes and inclusions at The Edge Studio in January, and construction started in March.
Our site manager, Thomas Hajko, was highly experienced and kept us well informed at every stage of the build. His communication and attention to detail made the entire process smooth.
We completed our final inspection two weeks ago and were truly impressed with the build quality and workmanship. Now that we’ve moved in, we’re enjoying every aspect of our new home.
Highly recommended—Burbank offers great value, quality, and inclusions for double-storey homes.
House plan - keystone 44.
- +2
Post Construction! Above and Beyond: Exceptional experience – To begin with, Sales consultant: Akshay, he is excellent and very helpful during the design stage with his design skills, helped us in many areas with his suggestions which came out very excellent at the end. Not only in the design phase and also very helpful during the construction… Read more
period. Always there to support and help in any manner.
Site supervisor: Ilche Tarashovski, Who maintained excellent communication throughout the build and was always available to answer any questions. The build time was impressively fast – our home (43sqa) was completed in under eight months His expertise and guidance made the process incredibly smooth and stress-free for us. Ilche, was always proactive with regular updates, responsive to our queries, and very flexible whenever we wanted to visit the site to see the progress. Even the few minor requests we had were addressed promptly and without any issues. The outcome is amazing,
Customer Coordinator: Simon Vuu is always helpful accepted changes we were looking for and keeps me updated for everything i needs to be.
Areas to Improve: Admin work was really slow. Whenever there is change request, admin takes very long to update the designs or to sign the documents. Even for a small change. We had a situation one of our selected tiles were discontinued and we were forced to choose alternate tiles (Outcome was really satisfactory) with the help of Ilche and Simon re-selected and installed. But, admin team contacted me to choose the alternate option after couple of weeks of installation :) I hope Burbank will definitely improve to speed the admin work.
Over all we feel very confident building with Burbank and appreciate their commitment to excellence. Highly recommended!
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Akshay from Burbank was fantastic, always assisted and went above and beyond when asked for help. I’d highly recommend him for any building advice and recommendations, i’d definitely be contacting him again for my future build. Show details · 1
If I could give Burbank zero stars, or even negative stars, I would. Building with them has been a traumatic experience that has caused nothing but "nightmares and heart attacks." For the sake of your mental health and financial security, take your business elsewhere. If you hear the following names assigned to your project: RUN. The Sales Trap:… Read more
The only "bright spot" was the salesperson, [Name Removed], who was helpful during the initial sale. But do not be fooled, this is where the professionalism ends. Once they have your money, the service collapses into total chaos.
The Pre-Slab Disaster: The negligence began early. My assigned contact [Name Removed] (Supervisor) didn't even bother to meet or greet me. He provided the wrong date for the critical pre-slab inspection. I paid for an independent inspector and took time off work to be at the site, only to find the slab had already been poured. Money and a crucial inspection opportunity went straight down the drain due to their sheer incompetence.
[Name Removed] (Supervisor): A Pathological Liar: In my opinion, he is a pathological liar and an extremely careless professional. It felt like his only goal was to rush shoddy work through so he could collect his cut from the company.
The Broken Promises: He promised a chemical wash to remove leftover cement from the walls. Five months later, the mess is still there.
The Handover Scam: He promised to return the day after handover to clean. He never showed up.
Solar Failure: He failed to demonstrate how the hot water electric solar panel works. Five months post-handover, it remains non-operational. I am being forced to pay exorbitant electricity bills because of their refusal to fix this, despite numerous reach-outs. Burbank is now asking me to reach out to the supplier to fix this issue, when they are the ones that needs to fix it.
Dangerous & Cheap Materials: The quality of materials is appalling. They installed the cheapest, most dangerous kitchen sink I have ever seen. It has sharp edges that have literally cut fingers and caused injuries while working in the kitchen. When I raised this "death trap" and numerous other defects during the post-handover inspection, the supervisor, [Name Removed], displayed a completely non-chalant, "don't care" attitude. They refuse to replace it, lazily putting the onus on the manufacturer while ignoring the fact that they installed a safety hazard in my home.
The Verdict: Burbank is overpriced and delivers a defective product compared to any other builder in the market. They are completely indifferent to the safety and satisfaction of their clients once the keys are handed over.
My advice? If you value your peace of mind, do not let these people near your life savings. See the attached photos for the "quality" you can expect. Stay far, far away from this company and the names mentioned above.
I will update here soon about the DBDRV complaint I am going to make and hoping to drag them to Consumer protection authority for compensation and fixing the pending works.
Our experience with Burbank during the initial stage and construction were all good with no issues. Post handover, the story changed. On the handover day, the site supervisor didn't attend instead another person attended and the heating system was not working though it was called out in the previous inspection. We agreed to handover, as they… Read more
sounded very promising everything will be taken care of. We then had few appointments with the heating company to get things sorted. We then faced issue with manhole which Burbank have installed in the garage roof. During windy days, the manhole cover gets pulled off causing very loud sounds at night, waking up. We reported this issue within a month's time after handover but they asked to wait until 90 day period. Apparently, the issue is due, the location of manhole in a un-insulated area and the outside wind enters the garage and pulls off the light weight cover. Now Burbank says, everything is built as per standard and Burbank is not responsible for this issue as the manhole is placed as per signed documents. As as common man, we entrust the structural design with the builders, obviously we are not best placed to tell where all these have to be located unless I am a builder myself. They simply washed off their hands saying just place some weight on top the lid. The tenant is also complaining about house insulation and that its takes very long time to heat up the rooms (Its single storey 4BHK), which the heating company had already reported that, they see gaps in the roof. Now all these are as per standard for Burbank. As their consulting, design and construction stages were all smooth, we simply trusted them , expecting the same experience after handover. But, it's very disappointing, that after multiple follow ups that they finally kind enough to suggest an option that to install some weights on top of the man hole cover. So if you are building with Burbank, this is what you can expect post handover. Sharing the experience here, so that whoever building with them can take care of these things and not to trust the builder completely.
Latest follow-ups
Burbank were excellent in the building stage of our knockdown rebuild. The house was up in 6 months, was under the estimated budget any issues we had like the wrong colour garage door were quickly fixed. There have been several minor issues since… Read more
completion but again they were dealt with in a timely manner. All the upgrades we requested have been fantastic. For example porcelain bench tops, spilt systems and heat pump hot water system.
Follow-up · Minor issues were that the wrong colour garage door was initially installed. Our site supervisor was very quick to correct this. Also there was a leak in the pipes under the laundry trough also quickly fixed. Most valuable upgrades include split systems instead of ducted heating, double glazing, porcelain bench, top higher ceilings in both… Read more
Burbank took about 18 months (6 months overdue from the contract due date) to build my home, which was completed in August 2018. I had a "site supervisor from hell" who used poor quality tradies, some of whom I suspect were either unqualified at… Read more
their trade, were apprentices, or were simply very cheap tradies. The quality of workmanship overall was terrible, with over 20 defects identified by my highly qualified independent expert. Some examples of the defects are: (a) Render had cracks and was inconsistent in colour - because some of the rendering was performed months apart, (b) Toilet wasn't centred and was positioned too close to the wall, (c) Ceiling exhaust fans were a different brand to that specified in the contract, (d) Acoustic soundproofing in the ceiling was missing, (e) The brickwork was water-stained because no temporary downpipes were used during construction, (f) There were no power points above the kitchen benchtop in the upstairs kitchenette, (g) Some of the capping and flashing fixing was non-compliant, (h) Several control joints as per the plans were missing or rendered over, (i) The damp-proof course was non-compliant, as it did not extend beyond the face of the brickwork, (j) The rainwater tank pump was installed above the tank instead of on the ground! Burbank disputed and refused to fix these, and some of the required works were simply not completed, which is why I eventually took Burbank to VCAT. After about 2 years of playing the VCAT game with Burbank and their external lawyers, VCAT ordered Burbank to pay me $60,000+. Needless to say, I would never build with Burbank Homes again. They were totally unreasonable to deal with.
Follow-up · I fixed most of the defects using my own tradies. However, some of the defects were simply too expensive to fix properly (i.e. to avoid visible patch-up jobs), and were much more expensive to fix than the amounts awarded to me by VCAT, so I just put up with them, although I remain disappointed. The VCAT process was lengthy and drawn out. Burbank's… Read more
We didnt have an appointment but went visiting display homes and were very impressed with Burbank's offerings. The home was amazing but fitted with all the upgrades we could not afford. Chose a different design and the staff took the time to walk us… Read more
through our options and gave us a very competitive quote for what we wanted and suggested ways to improve the basic floor plan to meet our needs and suit our land. Loved the inclusions and range and hope to begin building with them soon
Follow-up · Long process top get to final quote but appreciated the attention to detail.Happy to work with us to reach final design and accomodated many changes. We purchased a B series home which includes many extras as standard inclusions. Love the higher ceiling option and stone bench tops. Changed some laundry designs and doubled the sower size. Cannot wait for building to begin, so excited
Positive reviews
It has been a pleasure to have Burbank as our builder. Sale agent (Vijay Shah) is outstanding and very transparent. He answared all of our questioned and provided best options to accommodate our needs. Went above and beyond to meet our requirement. Show details
Having just started the process, I can't fault Burbank so far, they have been willing to make contact ask me further questions to understand my needs and wants. My New Home Consultant, Cory has been amazing to deal with and happy to answer any questions that I have had. Show details
We are first home buyers and the experience so far with Burbank and especially with the new home consultant Vijay Shah at Tarneit office has been impressive. We spoke to few popular builders and only Burbank offered that level of flexibility to fully customise their plan. Vijay went above and beyond to customise their standard plan to meet our… Read more
requirements and fully utilize the lot size. His wealth of experience and eye for detail is exceptional. I highly recommend getting in touch with Vijay if you are considering building.
Find out how Burbank VIC compares to other Project Home Builders
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Negative reviews
My mum had her house built by Burbank worst decision. Terrible build the workmanship is not up to standard. Our bathroom ceiling is not attached to the framework and has sagged and about to fall. They cracked a pipe which has caused the house to sink and basically crack half of the house. They cracked a wardrobes had to be fixed not long after… Read more
the build as they nailed into the plaster not the studs. They have fixed the cracks but they continue to crack as they refused to fix the real issue which is the slab cracked due to them breaking the pipe. They only band aid fix issues and blame everything but themselves for the problems that arise from their poor builds. We had insurance come to check the house and they said the issues are from the poor build from Burbank. We have reached out again to have them correct the issue but again they brushed it off. I would not use this builder if you want your house to last.
We have had an extremely disappointing and concerning experience with Burbank regarding a major installation defect in our home. After purchasing the property, we discovered a toilet leak. The home was only around six years old and still under warranty, so we contacted Burbank to investigate. Their Home Care Inspector advised that the leak was… Read more
caused by a “blockage,” which was clearly incorrect. We were later told the issue had been “fixed,” even though the problem we reported had not been addressed.
The leak continued. When Burbank returned for a second inspection, it became obvious the issue was far more serious. At that point, we were suddenly told the home was no longer under warranty and that the problem was supposedly due to “wear and tear.” We were also told Burbank would only reassess the matter if we paid for an independent plumber’s report.
We did exactly that — and the independent investigation confirmed a serious installation defect. A cable tie and incorrect installation were identified as the cause of the leak, and the plumber advised it had likely been leaking since day one. Had the toilet been installed correctly, this issue would not exist.
Despite this clear expert evidence, Burbank refused to take responsibility. During their visit, they cut open the wall and found mould throughout the cavity, yet once the extent of the defect became obvious, they attempted to disengage entirely. They initially treated it as a warranty matter, but when it became clear the repair would be substantial, they tried to walk away.
This experience shows a lack of accountability, inadequate investigation, and disregard for health and safety. When you build a home, you expect proper workmanship and a builder who honours their warranty obligations. Burbank has failed on both fronts.
We cannot recommend Burbank to anyone seeking quality construction or reliable after‑sales support. We are now escalating this matter further and expect we may not be the only ones who have faced this level of neglect.
Choose your builder wisely.
Started consultation in October 2025 for new home build and signed authority to proceed to contract in November. My Land settled in start of December 2025 and since then it's only been waiting game. After multiple escalations, yet they took months more but, Finally they gave the HIA contract at the start of May but by then my pre-approval for loan… Read more
expired. And I had to rush around to get that from the bank again, and 3 consecutive interest rate hikes didn't make it easier either.
The overall experience with Burbank has been horrible and they do not provide any update without I having to chase them for it. I am disappointed to the point that I am no longer looking for the new house rather feel trapped.
Burbank also building a house in front of my lot and their contractor dumped excess concrete on my lot. Luckily I had camera recording to collect evidence but no use. All number provided on the site contact goes to voicemail that never gets reverted on.
Horrible experience working with burbank. Avoid at all cost.
Recent reviews
⭐⭐⭐⭐⭐ Absolute professional—guided us every step of the way!We had an incredible experience working with Vijay shah to secure our new home. From day one Vijay helped us all the way through the process. Vijay sat down with us, walked through the plans, and explained every single detail with immense patience.What stood out most was how clearly and… Read more
professionally he communicated complex information, making us feel completely confident and informed. If you want an agent who is highly professional, thorough, and genuinely cares, we highly recommend Vijay shah.
I want to really appreciate Vijay Bhaiya for his unconditional support in our dream home journey. He always guided me like a big brother and always offered his suggestions. It's really appreciated. Show details
Had a really positive experience working with Deepak Jain from Burbank. He was professional, responsive, and always willing to answer questions throughout the process. Communication was smooth, and he made everything feel much less stressful. Really appreciate his support and attention to detail. Highly recommend!! Show details
Happy with the custom-designed floor plan so far and excited about how the home is coming together. At the moment, we are still in the new home estimate stage and currently waiting for the studio appointment to proceed with selections and final details. However, we have found the administrative process to be quite slow, with longer response and… Read more
turnaround times than expected. Communication and progress updates could be improved to help make the experience smoother and more efficient. We’re looking forward to moving ahead and hope the next stages progress more promptly.
I am currently in the process of building my first home with Burbank. I was impressed by their diverse selection of floor plans, which offered excellent value and fit perfectly within the requirements of a more modest land size. I would like to extend a special thanks to Deepak Jain for his guidance during the initial selection stage. Deepak… Read more
demonstrates great integrity and an exceptional understanding of Burbank’s pricing structures. He provided much-needed clarity regarding my structural options, making the decision-making process seamless. I am looking forward to the commencement of the build and am eager to move into the new home soon.
Really great experience with Burbank so far. Vijay was excellent from the start — he made the whole process easy to understand and set everything up really well, which made a big difference early on. Frenil has also been great throughout, always responsive and keeping things moving smoothly. Communication has been clear and consistent, and the… Read more
Edge selections process was a really positive experience. Feeling confident heading into the next stage of the build.
We had an amazing experience with Vijay from Burbank. From the beginning, he was friendly, knowledgeable and took the time to understand our needs and vision in building our home. The overall professionalism and transparency from Vijay and the wider Burbank team have given us the confidence and reassurance with our build. We are truly grateful and would highly recommend Vijay and the Burbank team to anyone considering building a new home! Show details
We recently had a colour appointment with the Burbank team, and it was a wonderful experience from start to finish. Jamie, Liandre, Jess, and Vee supported us throughout our journey, from the initial tour to the final colour selections. The entire team was extremely helpful and patient during the process. Jamie provided valuable insights during… Read more
the tour, giving us a clear understanding and confidence moving forward. Liandre and Jess guided us through the electrical selections, and their expertise helped us make the right choices. Vee assisted us with the colour appointment and spent a significant amount of time with us. She was very honest in her suggestions and ensured we felt confident, satisfied, and comfortable with all our decisions. We would like to wish all of them the very best in their roles and sincerely appreciate the excellent work and support provided by the Burbank team.
Vijay Shah provided fantastic support with our new home proposal and went above n beyond in assisting us select right plans. Highly recommend this gentleman for your new home build. Show details
Hi, We are absolutely delighted with our experience with Burbank Homes. From the very beginning, the entire journey has been seamless, highly professional, and exceptionally well organised. Every step was handled with great care, making the process truly enjoyable and stress-free. A very special thank you to Mr. Vijay shah for his outstanding… Read more
support and guidance throughout. His professionalism, patience, and deep knowledge made a huge difference for us. He was always approachable, took the time to answer all our questions, and provided honest and valuable advice, which gave us complete confidence at every stage.
We genuinely appreciate the exceptional level of customer service provided by the Burbank Homes - Mr. Vijay shah. It has been a wonderful experience, and we would highly recommend Burbank Homes—especially Mr. Vijay shah—to anyone looking to build their dream home.
Thank you once again for making this journey so smooth and memorable.
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Hi George, Thank you for your review. Could you kindly… Read more