Review your last buy on ProductReview.com.au
Part of Burbank 4.5 
Burbank VIC

Burbank VIC

 Verifiedburbank.com.au
Burbank VIC
4.2

1,516 reviews

Positive vs Negative
74%26%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See allThumbnail
Build Stage
  • Pre-Construction
  •  · 
  • Mid-Construction
  •  · 
  • Post-Construction
Transparency ?
4.0
Peter T
Peter TVIC
  Fair Incentive Verified VIC, Melbourne

Impressed with the build from start to finish, wasn't expecting such a better than i thought result, very prompt, punctual and the communication was very strong throughout the journey, can't complain at all loved it Show details

Ask the reviewer
  • Thumbnail
  • Thumbnail
Marc S.
Marc S.
  Verified VIC, Altona

It’s been a journey to remember with Burbank for the past two year. The council didn’t make the job any easier, but Burbank helped me through all the tough time. My home finally finished this month, and it’s definitely worth all the effort. I had the incredible support from Akshay since day one. He adjusted the layout to fit the size of my land… Read more

perfectly. Unlike a typical sales person, Akshay also helped me throughout the building process, so if you are building a house with Burbank, definitely ask for Akshay. Matt, the site manage, is professional and got the job done on time. All my friends commented that the house has definitely better quality than the bigger players in the business. So, I’m happy that I went with Burbank.

  • Thumbnail
Emma.B
Emma.B
  Fair Incentive Verified VIC

I don’t even know where to begin, Lisa K has been our customer care coordinator for what feels like a lifetime now. 9 months of managing our stress, managing our changing build plans, managing the ups and downs and accomodating our very picky needs and desires, all with a friendly can-do attitude and a smile. As first time home buyers, we are not… Read more

only uneducated in the process, but very anxious and eager. Lisa handled our feelings and demands with such kind and genuine care as well as explaining things to us in ways we understand; and if she didn’t have the answer on hand, she always endeavoured to get the answers for us in a timely manner. When it came time to pass us on to the construction team, Lisa went further than the extra mile and organised for handover to happen a day earlier than first planned so it would be ON my birthday as a birthday present from her and the Burbank team. That’s above and beyond customer service right there! If we ever build another home, we will absolutely make Burbank Homes our first point of contact, and we will ask for Lisa K again.

Reviews with attachments

  • Thumbnail
  • Thumbnail
  • +2Thumbnail
AEP
AEP2 posts
  Verified VIC, Melbourne

We recently completed our home build with Burbank and had a very positive experience from the initial planning stage through to handover. Our Sales Consultant, Akshay Guleria, was excellent from the beginning. He helped us select a floor plan that suited our irregular-shaped block while considering our family’s requirements. He also supported us… Read more

with structural modifications to the standard plan while keeping the overall cost close to our budget. Akshay remained accessible throughout the build and regularly checked in on the progress.

During the pre-construction stage, Frenil Gandhi (Customer Care Coordinator) and Daniella Chretien (Colour Consultant) supported us through the contract and colour selection process. Frenil was very prompt with paperwork and helped clarify the contract terms and conditions. Daniella provided great guidance with our electrical selections and colour choices. The only area we felt could be improved was the Edge Studio experience, which could be more organised and family-friendly.

Our Site Supervisor, Thomas Hajko, was outstanding throughout the construction phase. He kept us updated at every stage of the build, and we never had to chase him for progress updates. Tom was approachable, responsive, and always willing to answer questions and address concerns.

Overall, we were very happy with Burbank as a builder. The quality of the build was good, there were no unexpected surprises or cost variations during the process, and the construction was completed ahead of the original timeframe. Our slab was poured at the end of January, and we received the keys in the last week of June for the double story house.

We would also like to thank Tanya, Simon, and Kylie for their support throughout the journey.

As we have only recently received the keys, we will update this review after the three-month maintenance period to share our experience with Burbank’s post-handover support and warranty process.

  • Thumbnail
Myles O.
Myles O.VIC
  Verified VIC, Melbourne

My wife and I had always dreamed of building our family home, but we had no idea where to begin. While browsing the internet, we came across a house package advertisement. Although that was not what we were looking for, we decided to make an enquiry. That call connected us with Deepak Jain. From our very first conversation, Deepak introduced us… Read more

to the Burbank concept, and we immediately saw the value in what he was offering. What followed was a level of guidance and support that exceeded our expectations. Deepak helped us navigate every step of the journey, from securing land in our preferred location to selecting the perfect home design to suit our family's needs.

Our home is currently under construction, and we are very happy with the progress so far. Even though Deepak's formal role concluded once the construction phase began, he continues to be available whenever we need advice or clarification. His willingness to always help speaks volumes about his commitment to his clients.

What truly sets Deepak apart is his accessibility and honesty. Not all consultants make themselves available once a contract is signed, but Deepak remains approachable and responsive. He is genuine, transparent, and straightforward in all his dealings.

If you are concerned about being misled or pressured during the home building process, I highly recommend Deepak Jain. What you see is exactly what you get: a trustworthy professional who genuinely wants the best outcome for his clients.

  • Thumbnail
  • Thumbnail
  • +3Thumbnail
Raji p.
Raji p.
  Verified VIC

Akshay has done an excellent job in customizing our house plan exactly according to our needs and preferences. From the beginning, he patiently listened to our ideas and thoughtfully incorporated them into the design, ensuring that every detail reflected what we were looking for in our dream home. His design sense is impressive, and the final… Read more

plan has resulted in a beautiful and good-looking home layout that is both practical and aesthetically pleasing. What truly stands out is his outstanding customer service. Akshay was always approachable, responsive, and proactive in addressing our queries.

His continuous follow-up, dedication, and commitment to customer satisfaction made the entire process smooth and stress-free. We sincerely appreciate his professionalism and effort in delivering such a well-designed home.

We highly recommend Akshay to anyone looking for a thoughtful designer who truly cares about understanding and fulfilling the client’s needs.

I highly appreciate Samantha and Simon’s contribution to this amazing house. Samantha was always there to support and work around to give us the best build as we pictured on paper to reality. Simon always was understanding and helped us a lot with knowing the updates of the build.

I am very grateful to the whole team of Burbank and highly recommend anyone to build your house with Burbank. A company known for its fast and efficient work!

  • Thumbnail
Rusheen M
Rusheen M
  Verified VIC, Melbourne

We had a very smooth and positive experience with our build from start to finish. The entire process was well-managed, and everything progressed much better than we expected. A special thanks to Akshay, who was absolutely outstanding throughout the journey. He consistently went above and beyond to support us, always being responsive, helpful, and… Read more

genuinely committed to making the process as stress-free as possible. His guidance and dedication truly made a big difference.

We would also like to thank our site manager, Tanya, who was incredibly efficient and proactive. She was very quick in getting things done and ensured everything moved along smoothly on site.

We really appreciate the professionalism and effort from the entire team, and we’re very happy with the overall experience. Would definitely recommend!

  • Thumbnail
adrian b.
adrian b.
  Verified VIC, Altona

Fast good quality. The build took about 6 months, with the initial planning /contract taking about 9 months. The communication could have been slightly better but overall very happy. Well managed and on budget. Show details

  • Thumbnail
  • Thumbnail
  • +3Thumbnail
FEN
FENVIC
  Verified VIC, Melbourne

Our experience with Burbank was a journey of highs and lows. The Highlights: Pre-Construction & Site Management The standout of our journey was Akshay. From the very beginning, he was outstanding—responsive, helpful, and genuinely committed to making the process stress-free. He managed our custom design changes seamlessly and painted a great… Read more

picture of what building with Burbank could be. Similarly, our construction phase was excellent thanks to our supervisor, Tom. He was incredibly efficient, proactive, and ensured the build was completed ahead of schedule. Even when minor issues arose, his communication and follow-up were top-tier. Areas for Improvement: Admin & Gallery Unfortunately, the middle of the process was frustrating. The Admin phase lacked proactive communication; we felt we had to push constantly for updates. We actually know people who chose other builders specifically because of delays in Burbank’s admin department. The Gallery/Design appointment was also a disappointment. We received very little creative input, and several promised items were missed in the final documents, which became impossible to change once construction began. Additionally, the selection felt dated; we actually saw more variety when we built our first home six years ago. Summary We are very grateful for the professionalism and effort shown by Akshay and Tom. If the Admin and Gallery teams can match the standard set by Sales and Construction, the experience would be world-class.

  • Thumbnail
Hiren P.
Hiren P.
  Verified VIC, Altona

Great build and great experience. Totally stress free experience with Burbank. I would like to mention Akshay’s help throughout the project from selecting the home design to finish ghe construction. Akshay knows what the client wants in their build. Show details

  • Thumbnail
  • Thumbnail
  • +2Thumbnail
Tushar B.
Tushar B.VIC
  Verified VIC, Melbourne

Hi Akshay, I would like to express my sincere appreciation for your outstanding support from the very beginning of our building journey right through to the end. Throughout the entire process, you consistently demonstrated professionalism, clear communication, and genuine care. You kept us updated at every stage, answered all our questions… Read more

promptly, and made sure we understood each step along the way. Your guidance and transparency made the whole experience smooth and stress-free for us.

Thank you for your dedication and for being so supportive throughout the entire process. We truly appreciate all your efforts and the positive impact you made on our building experience.

  • Thumbnail
  • Thumbnail
Paul S
Paul S
  Verified VIC, Melbourne

Providing feedback for Burbank Homes as a first home buyer: - Staff are very professional, they are competent in their respective roles (Home Sales, Construction, Customer Care). - They gave meaningful and practical advice, took the time to listen and to address our queries and concerns. - Pricing is competitive compared to other builders, and… Read more

reasonable for the build scope and quality. - Build was completed ahead of schedule, they worked closely with our private inspector to address any issues identified. - Customer support is continuously being provided post-handover.

Overall, Burbank has kept its promise to see our build through. Our sincere thanks to the following for making our first home build a smooth and rewarding experience: - Home Sales Consultant Akshay (special thanks for helping us find the right lot and to choose the home design that best suits our needs) - Construction Site Managers Tanya and Tom - Customer Care Coordinators Lisa and Simon

  • Thumbnail
  • Thumbnail
Marie Galarido
Marie Galarido
  Verified VIC, Melbourne

Building with Burbank was a stress free experience. We had the best sales coordinator Deepak Jain, the first time we’ve met him, we were convinced that Burbank would be the builder for our first home. Deepak answered all our queries and assured us that the house will be ready before Christmas 2025. Indeed Burbank was true to their promise, we had… Read more

the house October. From the color selection, Edge the staff were really helpful and friendly especially to our interior designer Cacie. She help us chose the right colors, she made the overwhelming journey enjoyable.

My husband and I are very impressed with Burbank for delivering a stunning and great quality dream home of ours.

I would like to thank all the staff who helped us build our house, Depak Jain accommodating as always, just a whatsapp away and concerns are always addressed. Brodie Paten and Simon Vu, making sure the logistics of our house were up to date.

Fraidon Razaei, our site manager very friendly and cool as always. Knowledgeable and efficient with the job.

Well done Burbank and thank you so much for helping us build our dream home.

Find out how Burbank VIC compares to other Project Home Builders

Know better, choose better.

Compare all
  • Thumbnail
  • Thumbnail
  • +6Thumbnail
vivek m.
vivek m.2 posts
  Verified VIC, Altona

We recently built our double storey home in Tarneit with Burbank and couldn’t be happier with the experience. We met Akshay at one of their display homes in Tarneit, he understood our requirements perfectly and customised a floorplan that suited our needs. After comparing several builders, we found Burbank’s pricing and inclusions to be at… Read more

least $50k more competitive. We finalised our finishes and inclusions at The Edge Studio in January, and construction started in March.

Our site manager, Thomas Hajko, was highly experienced and kept us well informed at every stage of the build. His communication and attention to detail made the entire process smooth.

We completed our final inspection two weeks ago and were truly impressed with the build quality and workmanship. Now that we’ve moved in, we’re enjoying every aspect of our new home.

Highly recommended—Burbank offers great value, quality, and inclusions for double-storey homes.

House plan - keystone 44.

  • Thumbnail
Jagtar singh
Jagtar singhVIC
  Verified VIC, Melbourne

This has been one of the most frustrating customer experiences I have ever had. I signed my building contract in 11 March, 4 months later my project is still in the pre-construction stage with no meaningful progress. Timeline: * Initial deposit paid: 29 September 2025 * Colour selection appointment: 12 February 2026 * Building contract signed: 11… Read more

March 2026 and paid 5% deposit 26 march.

Throughout the process, I have had to repeatedly chase updates instead of being kept informed. The ongoing delays have held up my construction finance, cost me additional money, and caused significant stress. Even after copying senior management into my emails, I saw no meaningful improvement in communication or the handling of my concerns.

Building a home should be an exciting experience, but Burbank has turned it into a stressful and disappointing one. Choosing Burbank is a decision I genuinely regret. Based on my experience, I would never build with Burbank again and would strongly encourage anyone considering them to carefully think about whether this is the experience they want.

  • Thumbnail
  • Thumbnail
  • Thumbnail
syedsalmaanrashid
syedsalmaanrashidVIC
  Verified VIC, Donnybrook

If I could give Burbank zero stars, or even negative stars, I would. Building with them has been a traumatic experience that has caused nothing but "nightmares and heart attacks." For the sake of your mental health and financial security, take your business elsewhere. If you hear the following names assigned to your project: RUN. The Sales Trap:… Read more

The only "bright spot" was the salesperson, [Name Removed], who was helpful during the initial sale. But do not be fooled, this is where the professionalism ends. Once they have your money, the service collapses into total chaos.

The Pre-Slab Disaster: The negligence began early. My assigned contact [Name Removed] (Supervisor) didn't even bother to meet or greet me. He provided the wrong date for the critical pre-slab inspection. I paid for an independent inspector and took time off work to be at the site, only to find the slab had already been poured. Money and a crucial inspection opportunity went straight down the drain due to their sheer incompetence.

[Name Removed] (Supervisor): A Pathological Liar: In my opinion, he is a pathological liar and an extremely careless professional. It felt like his only goal was to rush shoddy work through so he could collect his cut from the company.

The Broken Promises: He promised a chemical wash to remove leftover cement from the walls. Five months later, the mess is still there.

The Handover Scam: He promised to return the day after handover to clean. He never showed up.

Solar Failure: He failed to demonstrate how the hot water electric solar panel works. Five months post-handover, it remains non-operational. I am being forced to pay exorbitant electricity bills because of their refusal to fix this, despite numerous reach-outs. Burbank is now asking me to reach out to the supplier to fix this issue, when they are the ones that needs to fix it.

Dangerous & Cheap Materials: The quality of materials is appalling. They installed the cheapest, most dangerous kitchen sink I have ever seen. It has sharp edges that have literally cut fingers and caused injuries while working in the kitchen. When I raised this "death trap" and numerous other defects during the post-handover inspection, the supervisor, [Name Removed], displayed a completely non-chalant, "don't care" attitude. They refuse to replace it, lazily putting the onus on the manufacturer while ignoring the fact that they installed a safety hazard in my home.

The Verdict: Burbank is overpriced and delivers a defective product compared to any other builder in the market. They are completely indifferent to the safety and satisfaction of their clients once the keys are handed over.

My advice? If you value your peace of mind, do not let these people near your life savings. See the attached photos for the "quality" you can expect. Stay far, far away from this company and the names mentioned above.

I will update here soon about the DBDRV complaint I am going to make and hoping to drag them to Consumer protection authority for compensation and fixing the pending works.

Latest follow-ups

  • Thumbnail
  • Thumbnail
  • Thumbnail
g29144864
g29144864
  Fair Incentive Verified VIC, Altona

Great start to our Family Home and Good job Vijay Shah – I'm very much happier with the service from Vijay Shah from Attwell Estate in Deanside,he did extremely well for me and my partner to get affordable price for our house. I and my family were very impressed with his service I will therefore… Read more ·  1

reorganise him to friends and family and everyone to go to him for good reasonably priced for your home or house to be built. Great job, good personality and above all good work done.Thank you

 Follow-up  · Double storey home build summary: Status: level, groundworks completed, progressing toward handover Price: $350k standard. Build cost only, excludes land cost. Key inclusions: Full structure, roof,windows, kitchen + bathroom fittings, standard flooring, cabinetry, lights,power,permits + 6 years structural warranty , excludes fencing, landscaping. Timeline: 10-12 months total, 4 - 6 weeks pre-build + 8-10 months on site. Thanks

Ali Badar
Ali BadarVIC
  Fair Incentive Verified VIC, Melbourne

This is my second house from Burbank. i had great experience from Burbank for my first house. This time is met with Peter cheung who works for Burbank at Minta Estate. he is great to deal with. Such a nice guy. Very helpful. . i trust Burbank and the team. Show details

 Follow-up  · No, my review is not the same. Not happy with Burbank at all this time. Delayed my house alot. Land has been titled around 3 months. All the neighbouring houses are half-built, and for my house, Burbank is still nowhere to be seen, only doing documentation ready. So frustrating and disappointing.

  • Thumbnail
CathyB
CathyBVIC
  Fair Incentive Verified VIC, Altona

Burbank were excellent in the building stage of our knockdown rebuild. The house was up in 6 months, was under the estimated budget any issues we had like the wrong colour garage door were quickly fixed. There have been several minor issues since… Read more

completion but again they were dealt with in a timely manner. All the upgrades we requested have been fantastic. For example porcelain bench tops, spilt systems and heat pump hot water system.

 Follow-up  · Minor issues were that the wrong colour garage door was initially installed. Our site supervisor was very quick to correct this. Also there was a leak in the pipes under the laundry trough also quickly fixed. Most valuable upgrades include split systems instead of ducted heating, double glazing, porcelain bench, top higher ceilings in both… Read more

Positive reviews

Ruth W
Ruth WVIC
  Verified VIC

Corey was extremely helpful and guided us throughout the process. When it came to making the final decision, there was no pressure and we left extremely happy and satisfied. He was professional and friendly and actually listened to us. Show details

Zaed
ZaedVIC
  Fair Incentive Verified VIC, Altona

Burbank has delivered a smooth building experience and a quality build of our new home which we are very happy about and can speak highly of the whole team. They have been approachable, listened to our needs, wants and delivered to their word. We built the Almeda 32 floor plan with balcony facade which is amazing and give us a lot of space and… Read more

room to suit our lifestyle. Overall, the experience has been great and I were to build another home in future I would knock on Burbank's doors first. We are absolutely loving our new home in in Clyde North, VIC and would highly recommend Burbank to those seeking to build with a genuinely quality builder.

Harpreet Singh S.
Harpreet Singh S.
  Verified VIC

I had a great experience working with Deepak Jain as my New Home Consultant. He was incredibly helpful, understanding, and supportive throughout the entire process. He managed to get my contract prepared urgently in just two weeks, which I really appreciated. Deepak was always available to answer my questions and explained everything clearly,… Read more

making the whole experience smooth and stress-free. His professionalism, dedication, and excellent customer service made a big difference. I highly recommend Deepak to anyone looking for a reliable and knowledgeable New Home Consultant. Thank you for all your hard work!

Find out how Burbank VIC compares to other Project Home Builders

Know better, choose better.

Compare all

Negative reviews

Yasir
YasirVIC
  Verified VIC, Altona

I chose not to proceed with Burbank after a very frustrating quotation experience. My main concern was the lack of transparency in the pricing. Several significant upgrades, including kitchen and powder room modifications, were bundled together, making it impossible to understand the cost of individual items. Despite repeatedly asking for a… Read more

detailed breakdown over multiple meetings and emails, I was told this couldn't be provided due to "software limitations". As a customer making a major financial decision, I don't believe that's an acceptable explanation.

The quotation process also took much longer than expected, with repeated delays, which further reduced my confidence. In the end, I moved to another builder who provided much clearer documentation, itemised pricing, and was able to explain every variation in detail. The difference in transparency and customer experience was significant.

Karen R.
Karen R.4 posts
  Verified VIC

My mum had her house built by Burbank worst decision. Terrible build the workmanship is not up to standard. Our bathroom ceiling is not attached to the framework and has sagged and about to fall. They cracked a pipe which has caused the house to sink and basically crack half of the house. They cracked a wardrobes had to be fixed not long after… Read more

the build as they nailed into the plaster not the studs. They have fixed the cracks but they continue to crack as they refused to fix the real issue which is the slab cracked due to them breaking the pipe. They only band aid fix issues and blame everything but themselves for the problems that arise from their poor builds. We had insurance come to check the house and they said the issues are from the poor build from Burbank. We have reached out again to have them correct the issue but again they brushed it off. I would not use this builder if you want your house to last.

Lili R.
Lili R.WA
  Verified VIC, Melbourne

We have had an extremely disappointing and concerning experience with Burbank regarding a major installation defect in our home. After purchasing the property, we discovered a toilet leak. The home was only around six years old and still under warranty, so we contacted Burbank to investigate. Their Home Care Inspector advised that the leak was… Read more

caused by a “blockage,” which was clearly incorrect. We were later told the issue had been “fixed,” even though the problem we reported had not been addressed.

The leak continued. When Burbank returned for a second inspection, it became obvious the issue was far more serious. At that point, we were suddenly told the home was no longer under warranty and that the problem was supposedly due to “wear and tear.” We were also told Burbank would only reassess the matter if we paid for an independent plumber’s report.

We did exactly that — and the independent investigation confirmed a serious installation defect. A cable tie and incorrect installation were identified as the cause of the leak, and the plumber advised it had likely been leaking since day one. Had the toilet been installed correctly, this issue would not exist.

Despite this clear expert evidence, Burbank refused to take responsibility. During their visit, they cut open the wall and found mould throughout the cavity, yet once the extent of the defect became obvious, they attempted to disengage entirely. They initially treated it as a warranty matter, but when it became clear the repair would be substantial, they tried to walk away.

This experience shows a lack of accountability, inadequate investigation, and disregard for health and safety. When you build a home, you expect proper workmanship and a builder who honours their warranty obligations. Burbank has failed on both fronts.

We cannot recommend Burbank to anyone seeking quality construction or reliable after‑sales support. We are now escalating this matter further and expect we may not be the only ones who have faced this level of neglect.

Choose your builder wisely.

Recent reviews

Nilesh
Nilesh2 posts
  Verified VIC, Melbourne

House was completed on time, with only very minor fix‑ups required at handover. Overall, we received excellent customer service from Initial engagement, colour selection to final handover stage and are satisfied with the final finish of the house. However, we did experience a couple of disappointments: Splashback Colour Issue: We selected a… Read more

light‑coloured splashback during our colour appointment. The final installation appeared greenish, which was noticeably different from the colour we had chosen. When we raised this at handover stage, we were told that because we had selected clear glass, light colours can appear greenish. This important information was never communicated to us during the selection process. We even offered to pay 50% of the cost to change the splashback, but Burbank declined.

Gas Connection Fee: Our house package included gas connection, yet we were still asked to pay the gas connection fees. This was disappointing, as it contradicted what was outlined in our inclusions.

karinamayzolj1999
karinamayzolj1999VIC3 posts
  Verified VIC, Melbourne

So far my experience with Burbank has been absolutely incredible. Vijay the salesman based in the Alamora display homes is nothing short of passionate about his job. He was respectful and engaging from the start. I originally started communication about 3 months ago when trying to decide who to build with. After gaining quotes and having other… Read more

negative experiences with other volume builders I kept coming back to Burbank. I cannot fault my experience so far. Yesterday I finally paid my deposit and cannot be happier with my choice. We loved the process and so excited to go on this journey with building my first home. Incredible thanks to Vijay again. I will amend this as we progress - and when we finish our home with Burbank ❤️

Tiffany
Tiffany
  Verified VIC, Melbourne

My experience with Burbank has been excellent from start to finish. I commenced my process in roughly April 2025 and construction was completed mid June 2026. To me this timeframe was very reasonable as I was building on untitled land. My initial sales person Corey did well with me being an interstate customer. He went out of his way to send me… Read more

information to ensure I had what I required to make decisions. He made the initial process as smooth as possible.

My administrative staff at Burbank headquarters changed a couple of times throughout the process - Lisa Krawczyk, Simon Vu, and Kylie Simpson. But overall the administrative process still went smoothly so I have no complaints there.

Sam Spiteri has been my site manager. Sam's management of the site has been very impressive, to keep on top of trades within a street that was fully under construction is commendable. She has kept me in the loop through out the journey by providing me weekly updates with what has happened and what was coming up. This communication made me feel like not just a customer. Sam is a brilliant site manager! I would recommend her 100%. Thank you Sam!

Anish A.
Anish A.VIC
  Verified VIC, Melbourne

Working with Deepak Jain to get my new home sorted was an absolute pleasure. His extensive knowledge of floor plans, and custom options gave me so much confidence in my decisions. He wasn't just focused on making a deal; he genuinely cared about finding what was best for us. He definitely Thank you for your time and dedication! Show details

Walter
Walter
  Verified VIC, Altona

We were received by Vijay Shah , New Homes Consultant at the Tarneit Display Homes and took us through the steps, making us feel very welcome. He guided us well and gave us a lot of support. Vijay continues helping even after handing over our file over to the next stage as when we need a clarification he always finds time to get back and give an answer. He is a great team member for Burbank. Show details

Frank C.
Frank C.2 posts
  Verified VIC, Melbourne

Richard was fantastic to work with. He was professional, patient, and took the time to explain everything clearly throughout the process. His support, attention to detail, and willingness to help were greatly appreciated. Thank you, Richard, for making the experience smooth and enjoyable. Highly recommended! Show details

Binita P.
Binita P.
  Verified VIC

Our journey to build our Dream Home started as soon as we bought our land , we used to go and have look at the sample houses whenever me and my husband got a free day from work. We went to many builders but things were not working out , finally we got settled with Burbank suggested by our friend, there we met Vijay Shah with whom we got some… Read more

positive vibes and we saw our Dream Home becoming reality. Vijay Shah was very welcoming, he listened to our each and every detail and put them on paper ,understood our concerns , gave us the best suggestions , gave us a very detailed information not once or twice but every time we met him in person and over the phone. Finally we decided to go with Burbank and it would have not been possible without the support and efforts what Vijay Shah put into. I would highly recommend my friends and family to go with Burbank through this amazing person “Vijay Shah”.Burbank is very lucky to have him. Thanks a lot for the support and can’t wait to see our Dream Home in Real.

Shabana
Shabana
  Verified VIC

Our experience with Vijay Shah from Burbank Tarneit has been very positive during the sales and pre-construction stage. Vijay is very understanding and takes the time to listen carefully to the customer’s needs before suggesting options. He did not push us towards a particular design or decision. Instead, he patiently showed us the available… Read more

plans, explained the choices clearly, and helped us understand what would suit our requirements best.

What I appreciated most was that Vijay also gave professional suggestions where needed. He clearly knows his work and was able to guide us with practical advice while still allowing us to make our own decisions comfortably.

He has been approachable, patient, and supportive throughout the process, which made the experience much easier for us. We are thankful for his guidance and support and hope the rest of our journey with Burbank continues just as smoothly.

Thank you, Vijay Shah, for your help and professionalism.

Sadiq
Sadiq2 posts
  Verified VIC

We recently went through the sales and pre-construction process with Burbank Tarneit, and I would like to sincerely acknowledge the support and guidance provided by Vijay Shah. Vijay has a special talent for understanding a customer’s requirements in detail and connecting them with the right home design, lot orientation, and practical layout… Read more

considerations. In our case, he took the time to understand not only what we wanted in the house, but also the geographic location of our lot and how the home would sit and function on it. That level of attention made a real difference.

What surprised us most was the level of customisation Burbank was willing to accommodate. Although Burbank is a mid-sized volume builder, the flexibility they offered within the plan was genuinely impressive. Vijay played a key role in helping us explore those possibilities without overpromising. He set the right expectations from the beginning and made sure most of our requirements were captured during the sales process itself.

For the items we were still unsure about, he thoughtfully added allowances so that we would not face unexpected surprises later. That gave us a lot more confidence moving into the next stage.

It was a very pleasant and reassuring experience dealing with Vijay. He is knowledgeable, professional, patient, and genuinely customer-focused. People like Vijay are a great asset to Burbank and will definitely help take the brand to the next level.

Thank you, Vijay Shah, for your support so far. We truly hope the rest of our building journey continues with the same positive experience.

Mahesh  P.
Mahesh P.
  Verified VIC

It has been a pleasure to have Burbank as our builder. Sale agent (Vijay Shah) is outstanding and very transparent. He answared all of our questioned and provided best options to accommodate our needs. Went above and beyond to meet our requirement. Show details

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.