3Burbank VIC
Part of Burbank  4.1

Burbank VIC

 Verifiedburbank.com.au
3Burbank VIC
3.8

1,313 reviews

PositivevsNegative
69% · 910352 · 27%
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Build Stage
  • Pre-Construction
  • Mid-Construction
  • Post-Construction
Customer Service
4.1
Site Admin
3.9
Timeliness
3.8
Structural Integrity
3.8
Plumbing & Waterproofing
3.7
Electrical & Lighting
4.0
Flooring
3.9
Transparency
3.9

Reviews

1,313 reviews
Steven G-W
Steven G-WCentral Highlands and Goldfields, VIC
  Fair Incentive Verified VIC
Timeliness
Plumbing & Waterproofing
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Lea
LeaGreater Melbourne (Inner), VIC2 posts
  Fair Incentive Verified VIC, Melbourne

Amazing admin experience- let the build begin!

We’ve just completed our Admin stage and could not be happier with the customer service we have received so far. From our first meeting with our New home consultant through the colour and electrical selection, designs, and all the paperwork we have felt so much support. Every question asked has been speedily answered with more info and detail that needed and so much patience has been shown with repeated questions. Our Customer Care Coordinator has gone above and beyond and we thank her for everything so far, looking forward to the build portion of the journey. Show details ·  1
Customer Service
Timeliness
Transparency
Shyam sharma
Shyam sharma
  Fair Incentive Verified VIC, Altona

So far everything is going good

It has been really good experience with Vijay shah.
He is very honest and Nobel person. He always tried to shor out my all issues regarding to plan and design etc. very happy with his service. Thanks Show details ·  1
James Yazah A.
James Yazah A.Greater Melbourne (Inner), VIC
  Verified VIC, Melbourne

Quality and great workmanship

Our build was met with hitches in the initial phase partly due to post-pandemic material constraints but was later accelerated to completion. Our SS Brett Gerbie was excellent and understanding, especially with our personal circumstances and he made sure that our project got the attention it needed. Structurally and in terms of craftmanship, no one can fault Burbank. Many families have come into our new home and were ALL wowed! If you want quality and attention to detail, and not AVERAGE build within a short time, go for Burbank. Show details
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
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Faith A.
Faith A.Greater Melbourne (Inner), VIC
  VIC, Melbourne

Helpful and great design

I was very impressed with the customer service. From picking out the house, adding items or extra rooms I needed, to colour and electrical. Amazing customer service and great designs! Show details
Sanika C.
Sanika C.Greater Melbourne (Inner), VIC
  Verified VIC, Melbourne
Burbank
Burbank   DM   
More

Hi Sanika, thank you for your feedback. I would like to follow this up with the team. Are you able to supply your customer reference number or your build address and I'll follow up. Thanks Jamie

TOLUWALASE T.
TOLUWALASE T.
  VIC, Melbourne

SOUR BEGINING AND HAPPY ENDING HOPEFULLY

Our site manager in berwick is very meticulous, hardworking and good quality job was done for us, we are so glad we left the lady Brodie who was managing our home before, for 2 month, nothing was done and she keep changing her words, for our new site manager, very accomodating and listening to customer, we are very grateful for the job done, I highly recommended him for more projects. Show details ·  1
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Transparency
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Emmanuel
Emmanuel2 posts
  Verified VIC, Altona

Our Experience

When we decided to go with Burbank, our contact person suddenly left and then some issues arise that we struggle to understand. But when Mak our site manger came on board we began to see alot of changes, very professional and responsive, provided us with information and updates at every stage. Work on our site was progressive with quality outcome so far. Lisa our home coordinator was also wonderful with timely response and regular updates. Overall, Mak provided us with a clear and concise information, took time to address our numerous concern, considering the fact that building a home can some time be stressful but we are lucky to have Mak who made the process seamless. Highly recommended
Thank you. Show details ·  2
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
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Mohanish R
Mohanish RGreater Melbourne (Inner), VIC
  Verified VIC

Excellent

Franca the sales consultant was very helpful with choosing the right plans as per our requirements. She has been outstanding with her customer service. I liked her transparency, she helped me with the right packages and inclusions as well. Show details ·  1
MBB
MBBMelbourne, Victoria2 posts
  Verified VIC, Melbourne

Post Build

I built my house with Burbank many years ago.

Pre Build/Build:
Process was average and had its issues at times.

Post Build:
Process with the warranty team has been nothing short of an overall annoyance. Still in contact now.

If I was to build another house in the future or make recommendations I would look elsewhere, sorry. Show details

Burbank
Burbank   DM   
More

Hi there, I would like to follow up on your feedback. Can you please send me your customer reference number or address and I will send on to follow up. Thanks Jamie

Sukhjinder Kaur
Sukhjinder KaurGreater Melbourne (Metropolitan), VIC
  Fair Incentive Verified VIC, Altona

Very good staff. Excellent communication. Very flexible and understand the need of their customers

I had a very good experience with Burbank; specifically with Vijay Shah. Vijay is very keen to his customer’s requirements in making their dream home. The staff is very friendly. Show details
Jay
JayGreater Melbourne (Metropolitan), VIC2 posts
  Fair Incentive Verified VIC

Professional

Friendly & polite staff from the outset. Dealings were made smooth and easy. The staff is knowledgeable, builder has a good industry reputation and stability. Timelines are met and quality work delivered. Show details ·  1
Avinash
Avinash
  Verified VIC, Altona

Great service

Deepak from Burbank homes was really good with helping me understand the home building process. He communicated and responded to my questions promptly and on time. I highly recommend his services. Show details ·  1
Pece D.
Pece D.
  Verified VIC, Melbourne

Awesome

Vijay from Burbank was approachable and comforting from the moment we walked through the doors. He walked us through every step of our build contract. His experience and risk mitigation was something I appreciated to which got us over the line with choosing Burbank. Show details ·  1
Devanshi C.
Devanshi C.Greater Melbourne (Outer), VIC
  Verified VIC, Melbourne

Building Experience

Working Experience with our site manager has been amazing from the very beginning. He has given us regular updates on the build and also maintained high-quality work so far. We are extremely happy and privileged to have him on our first home journey. He makes sure we are updated at all times and provides relevant information at every stage. Mak has been easily reachable at all times when we have queries/questions regarding anything to the home build. We highly recommend building with Burbank and working with Mak to make things easier! Show details

Questions & Answers

Mohamad S.
Mohamad S. · VIC, Dandenong

Hi,

I'd like to know what is the standard interior wall paint colour used in Burbank homes. I know it looks like white but with a bit darker shade leaning towards beige.

Thanks

Burbank
Burbank   DM   
MJC
MJC · VIC

Hello, Burbank.
I'm working with your new home consultant.
Actually I've started it in July 2021. I also already put the deposit $1500 and got a preliminary quotation with previous new consultant. In the middle of the stage just suddenly It's stopped. I tried to contact with previous new home consultant and she said she will resign. She made me contact with her co-worker. But I needed to wait again. I tried to contact with another new home consultant and waited again until today. Finally I've got a call today and she said the fixed price's increased and asked to me further deposit without the details.
How can I go through it at this time. I've got so much stress. I just googling for solving the problem and find this page. Please help me.

Burbank
Burbank   DM   
Peter D.
Peter D. · VIC

Hi recently after 3 years in our Burbank built home, we had an European wasp nest under the window sill that had damaged the structure internally. The wasps entered through a non-sealed area in the concrete. Pest controlled had cleared the nest but the structural damage is still not rectified. Looking for a solution through Burbank homes- can I avail the warranty as the infestation occurred through an unsealed opening near the window exteriorly.

Burbank
Burbank   DM   

Hi Peter, thanks for your query. Would you mind sending your customer number and your email address to forums@burbank.com.au with your query and we will get someone from Warranty to look into this for you. Thanks

See all Burbank VIC questions

Details

Compare all Burbank listings
CategoryProject Home BuildersProject Home BuildersProject Home BuildersProject Home Builders
Types of Homes AvailableDual Occupancy / Duplex, Home within a Home, One-Storey, Split Level and Two-StoreyDual Occupancy / Duplex, Home within a Home, One-Storey and Two-StoreyDual Occupancy / Duplex, Home within a Home, One-Storey, Split Level and Two-StoreyDual Occupancy / Duplex, Home within a Home, One-Storey and Two-Storey
Minor Defects Warranty 12 months15 months15 months15 months
Major Defects Warranty30 years30 years30 years30 years
Sustainable BuildingYesYesYesYes
Knockdown & RebuildYesYesYesYes
Build Areas

South-East Queensland, Brisbane Metro, Gold Coast, North/Moreton, South/Logan, Sunshine Coast, West/Ipswich, East/Redlands.

West, South East, and North of Melbourne. Geelong and Bellarine, Regional, Ballarat Region and Bendigo Region

Sydney, Central Coast/Hunter, South Coast and ACT regions, Wollongong/Nowra.

West, South East, and North of Melbourne. Geelong and Bellarine, Regional, Ballarat Region and Bendigo Region

Awards 2020
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Contact info for Burbank VIC

  • ABN: 91007099872

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