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Clarendon Homes NSW, Baulkham Hills

Clarendon Homes NSW, Baulkham Hills

4.6 from 1,183 reviews

Reviews

(967)
(95)
(19)
(21)
(82)
  • Build Stage
    • Post-Construction (235)
    • Pre-Construction (117)
    • Mid-Construction (55)
  • Customer Service
    4.6 (274)
  • Site Admin
    4.5 (184)
  • Timeliness
    4.4 (205)
  • Structural Integrity
    4.6 (141)
  • Plumbing & Waterproofing
    4.4 (137)
  • Electrical & Lighting
    4.6 (137)
  • Flooring
    4.4 (126)
  • Transparency
    4.5 (239)

Reviewer Photos & Videos

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Rakesh S.

Rakesh S.Sydney, NSW

Worst mistake of my life

published

They increased my cost by more than 25k from sales to tender. Lured us to sign tender without telling cancellation clause and now even after cancelling within 24hrs they do not want to refund. They are just after customers money, avoid pitfalls, fraud salesmanship, free coffees and free food.
They did not do anything after we sign tender even then they do not want to refund our $4k.
Lost $5k, got cheated big time. No honesty and professionalism after you pay.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
Clarendon Homes
Clarendon H.Clarendon Homes

Hello Rakesh, would you please email your details to productreview@clarendon.com.au so we can contact you and learn more about your specific concerns. Thank you, Clarendon Homes

Billy

BillySydney, NSW

Poor quality , long time delay

published

There were huge gaps in between window frames and render , poor customers service , everytime we call Clarendon the customer service, they are not helpful and would never solve our problems, the construction started at January 2019 but we recieved our house at the end of February in terrible quality. The only positive thing happened, was the change of builders. We certainly don't recommend Clarendon Homes.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Mitch L

Mitch LSydney, NSW

Great seamless experience

published

The experience with Clarendon Homes was an excellent experience and made easy for building our first home. Our site manager, [name removed], did an excellent job lining up trades efficiently, he ran ahead of schedule and communicated exactly where the project was up to on a weekly basis and what the plan was for the following weeks. Any minor issues onsite, [name removed] communicated immediately to us and they were rectified promptly. He also has a great eye for detail, he would see very small things that weren't quite perfect and he would get it fixed without us even seeing them. Consider yourself lucky if [name removed] is appointed your site manager!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Joe J.

Joe J.Sydney, NSW

Burst Pipe-4y after move in.

published

Built with Clarendon Homes and house was handed over in March 2016. On Monday March 30th, spotted recycled water meter was running without any water usage. Called a plumer in, found leakage at the joint of plastic and copper pipe under my concrete footpath. According to industrail standard, this part of work should last way more than 4 years. Just to put fact and professional opinion out here in case anyone need some real experience.

Customer Service
Transparency
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2016
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2 comments
Clarendon Homes
Customer Care T.Clarendon Homes
Joe J.
Joe J.

Hi, I have emailed you my details @ Clarendon Customer Care T

Frank C

Frank CSydney, NSW

Wonderful start to building our home!

published

Since starting our build process, Clarendon have made it as easy as possible in assisting us with our choices for our new home.

Our customer service consultant is always easy to reach and maintains contact rigorously during this process. She has also assisted us with our changes and enquires without any hassle or fuss.

The Clarendon team at NSW head office were also a pleasure to do deal with and assisted us with all of our choices with some great advice and suggestions.

We hope we continue to have a great experience with Clarendon with the rest of our build!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Albert

AlbertSydney, NSW

Good Customer Service at Pre-Construction Stage

published

The house has started to build now. From the initial stage at the sales consultation to the finalising of the construction drawings, it has been a truly amazing experience. [name removed], the Customer Service Consultant has been guiding us through the process as we have never built a home before. Whenever we have questions, she tried he best to get the right honest answers for us. Also she kept us informed of each individual stage of the colour and DA process. Besides this, the excellent sales manager, through to the design studio and their consultant, all the advise provided was valuable and this allows us to streamline our decision making process.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePre-Construction
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Not Happy

Not HappySydney, NSW

This builder is a joke!!!!

published

My house is full of cracks and creaks. Every time i contact Clarendon about my problems im told that its due to bad weather despite all the photos that i have sent through. All my photos show clear defects yet i get pushed away time and time again. Im sure the department of fair trading would love to hear about this!!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2014
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1 comment
Clarendon Homes
Clarendon H.Clarendon Homes

Thank you for your review. Would you please email - productreview@clarendon.com.au so we can review and respond.
Regards, Clarendon Homes

Melvin

MelvinSydney, NSW

Clarendon is the best

published

Such an amazing experience to start with building our dream home. We fell in love instantly with the Ferndale 34 model house at box hill nsw

From tender to colour selection up to financial matters is a very smooth process. Customer service is outstanding too as they are giving us an update on every step of the way. Very quick to respond and guiding us although out the process.

I cannot recommend Clarendon highly enough as the best builder.

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

New haven 27

New haven 27Hunter Region, NSW

Re: DA2019/01139. Amazing experience highly recommend Clarendon Homes

published

We have not started building as yet but so far it has been a truly amazing experience. As we have never built a home before, we were lost. Right from the start from the excellent sales manager, through to the design studio and especially our customer service consultant. Every advise was invaluable.

Build StagePre-Construction
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Cielo C.

Cielo C.Sydney, NSW

Excellent customer service DA-19-01890

published

Such an amazing experience to start with building our dream home. We fell in love instantly with the Boston model house at Parklea. From tender to colour selection up to financial matters is a very smooth sailing process. Customer service is outstanding too as they are giving us an update on every step of the way. Very quick to respond and guiding us although out the process.

I cannot recommend Clarendon highly enough as the best builder. Though Clarendon is bit expensive, I’m pretty sure that it is worth it.

Now that our construction is finally happening, I cannot wait to see the outcome and live in our dream home.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Vip

VipSydney, NSW

Re: Job No. 29913916 - Contract Signature to Pre-Construction phase review

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Amazing finish and super professional

published

Building with Clarendon homes was the best decision we ever made! Throughout the construction process, [name removed] was extremely professional and had extensive knowledge about everything. When we did our final walk through, we were absolutely thrilled to see the detailed work that was undertaken and delivered.
Clarendon is expensive, however, they are definitely worth the money!!

Build StagePost-Construction

Thanks for making the experience so far (pre-construction) a positive one.

published
Build StagePre-Construction
Sam

SamIllawarra, NSW

Clarendon homes have been amazing to deal with! Thanks to their wonderful staff!

published

Building with Clarendon Homes so far has been a breeze. The staff are amazing! All our quotes ended up coming in less and they have been very honest and upfront. Clarendon offers a lot of extras in their packages. Big Thank you to [name removed] and [name removed] for going above and beyond.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Crystal

CrystalHunter Region, NSW

Super supportive and efficient

published

[name removed] has been wonderful in supporting me through the pre-construction process. She has regularly touched base with me and been available whenever I called. I really appreciated her going above and beyond in supporting me to contact my financial institution whenever I requested her to do so, that all parties could work together for a positive outcome.

Customer Service
Transparency
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Build StagePre-Construction
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Clarendon Homes Review - Argyle

published

We are delighted with our experience with Clarendon Homes. From pre-tender design phase, through to contract award, selections and now the build phase of the project, we've been kept informed every step of the way. We've been comforted by a highly experienced team that have made the process fun. We would recommend Clarendon to any potential home buyers to assist build the home of your dreams. We were particularly impressed with their Argyle range which allowed customization to suit requirements.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateJuly 2019
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Pre-Construction - Customer Service

published

[name removed] from Clarendon Homes was our Customer Service Consultant, experience so far has been excellent from her! Always been accommodating and would always return/answer our abundant questions! She's made our experience very smooth & has always kept us informed with the next steps and what was required. Thank you & great work!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Boston 36

published

The tender process has been easy and hassle free. The selections days were fun and not rushed. The price is about where we expected it to be with some items coming over budget and others under. Communication has been great from our Rep and she has been helpful and easy to deal with. There have been some council delays and issues but these have been managed well by the Clarendon team. Earth works has now been completed and we are looking forward to seeing the house take shape.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Theresa B.

Theresa B.Hunter Region, NSW

Pre Construction

published

My experience so far has been excellent, all thanks to my Customer service consultant. She was always very informative with what was going on and what was going to happen next. She always returned phone calls and had no problems with resolving any issues or making any changes, and she would do this straight away and everything was changed within an hour of my request. She really made everything so much easier than what i thought it was going to be. Great Job!!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Allan

AllanSydney, NSW

Customer Service Consultant

published

[name removed] from Clarendon Homes has been our Customer Service Consultant and we are very happy with everything she has done for us. She knew all the processes in getting everything right for the new build, even with our last minuet changes, she made sure all processes were covered. She kept us in the loop during pre construction, reminders for meetings, document revisions updates ans alot more. Thanks [name removed] you sure made the process simple and easy. 5 stars!! Great work!!

Customer Service
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Build StagePre-Construction
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Questions & Answers

Ray C.

Ray C.asked

NSW, Baulkham Hills

I build a Claridan home five years ago we have just had bad leaks through the windows due to poor installation is there any warranty that would cover the installation not been done correctly

1 answer
Clarendon Homes
Clarendon H.Clarendon Homes

Hello Ray, thank you for contacting Clarendon Homes. Would you please email productreview@clarendon.com.au so we can better help you. Looking forward to hearing from you.

sarandel

sarandelasked

NSW, Baulkham Hills

Hi,
Can anyone please explain what are the conditions of the clarendon lifetime warranty.

Thanks

1 answer
A Armitage
A Armitage

I believe the lifetime warranty isn’t passed on when sold, and only certain things are under the lifetime warranty.

Get an answer from our members and Clarendon Homes representatives

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