- Pre-Construction
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- Mid-Construction
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- Post-Construction
We are currently in the pre-construction phase of our new build and are working with [Name Removed] Due to some staff changes, [Name Removed] began working with us half way through our pre-construction period and has been exceptional ever since. She has gone above and beyond to make our needs a priority. [Name Removed] has explained every… Read more
detail clearly, kept us completely informed and helped us navigate all the necessary requirements without any pressure or confusion.
If you are starting your building journey with Clarendon, having someone as knowledgeable, responsive and professional as [Name Removed] on your side is invaluable, as building a new home can be full of highs and lows.
We highly recommend having [Name Removed] by your side.
Reviews with attachments
We recently received our keys for our newly built house from Clarendon Homes in Western Sydney (after completing a knock-down rebuild). We could not be more impressed with the service we received and the quality of the product. Our Construction Customer Service Consultant, Ainona Manu guided us through every step of the build, ensuring we were… Read more
kept up to date and keeping our mind at ease with progress. Our Site Manager, Scott Page did an exceptional job in delivering the house for handover (early!), ensuring that all the trades were completed to an exceptional quality, and keeping us up to date as the build progressed.
We do not plan to build again, because we have our forever home in which we look forward to making many memories. BUT, if we did build again, we would use Clarendon. Thank you for your work and, commitment and service.
We looked at several home builders in the Sydney region but really liked the floor plan and options provided by Clarendon. The sales process was quite smooth and the consultant was pretty good. The process from sales to contract was very lengthy due to site conditions (trees, removal of cross over, etc.). The selection process over 3 days was very… Read more
enjoyable but the consultants (especially kitchen and electrical) and are not very good at guiding you through. You really need to be clear on what you need and review everything.
The construction process started in October 2024 with a 56 weeks contracts. Handover was completed in May 2026 (7 months late). [Name Removed] (our supervisor) was really good and did not settle for good enough. So we had some delays but very few defects post handover. His communication was good, regular and he was always happy to meet with us on site to show us progress.
What I would improve: - Some trades are simply not great (flooring especially) and our internal stone wall had to be redone due to the wrong products being delivered. - Pre-Construction process is very slow and requires triple-checking everything.
What I love: - The access to the portal with regular updates, photos, etc. - Site supervisor communication and focus on quality - The end product (very happy)
Key recommendations: - Make sure you have an appropriate budget for upgrades (during the selection process). Some products must be upgraded (flooring, electrical, A/C, etc.) - Be patient. Construction may take longer than expected. It's OK if you are not in a hurry but other builders will typically be faster than Clarendon. The speed also depends on the location of your build - Do not take the sales quote as your final budget. Additional costs will be incurred for BASIX, site requirements, storm water, upgrades, etc.
We had a great experience building with Clarendon Homes. From the start right through to handover, the customer service was exceptional and the whole process felt supported and well organised. Our site supervisor, [Name Removed], has been fantastic. His communication was clear and consistent the entire way through, and he was always approachable… Read more
and happy to answer any questions. His attention to detail is reflected in the quality of the build. The finish of the home is excellent and we would highly recommend Clarendon to others.
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We recently built our new Clarendon Home (Grande 47 design) and overall had a very positive experience. Our site supervisor ([Name Removed] ) was brilliant and completed the build a full month ahead of the expected timeframe, which was a fantastic outcome. Since moving in, we’ve identified a few minor defects, which is to be expected, and the… Read more
aftercare experience has been excellent. [Name Removed] and [Name Removed] (Man in a Van) were a pleasure to deal with and had everything resolved quickly and professionally. While we’re not planning another build anytime soon, we would definitely use Clarendon again. From start to finish, the process was smooth, well-managed, and free from any major surprises.
This is our second build with Clarendon Homes in the last five years. I researched and visited 15 home builders before deciding to do our KDRB in greater Sydney and another KDRB on the NSW Central Coast. While there were some challenges during covid on timings, overall they have been great to deal with. Very fair and excellent post handover customer service. Show details
Building a home is a massive emotional and financial investment for any family. We placed our complete trust and a million-dollar budget into Clarendon Homes, choosing their flagship model, the Mosman 50. To ensure a high-quality finish, we even paid for a premium upgrade to Nood Co basins in our bathrooms. Disappointingly, this upgrade ultimately… Read more
turned into a grueling 17-month dispute. Upon handover, out of the 5 Nood Co basins installed in our home, almost all of them had quality defects—4 of which had severe surface mechanical scratches, cracks, and honeycomb manufacturing holes. Throughout these 17 months, we maintained the utmost rationality and patience as clients. We repeatedly went on-site to take high-definition photos and videos, compiled them into detailed emails for the Clarendon team, and politely waited for them to provide a reasonable solution. During this time, they dispatched two separate batches of replacement basins. Shockingly, the quality of these replacements was so poor that even Clarendon’s own plumber couldn't bring himself to install them. The plumber refused to mount these defective products twice, packed up his tools, and walked away. Despite paying every single invoice on time and being fully cooperative, the final response we received from the management team was incredibly cold: we were told to either spend our own money to buy entirely new basins elsewhere, or accept and install these scratched, defective items. If we refused, they would simply "Close the case" and wash their hands of it. Before they closed the case, I sent a final email, pleading with them to carefully look at the specific issues I had documented for each basin. I informed them that if our basic consumer guarantees could not be met, I would be forced to seek external assistance from NSW Fair Trading. Regrettably, they ignored our plea and shut down our case anyway, showing zero willingness to even verify the facts. Left with no other choice, I formally lodged a complaint with NSW Fair Trading today. Paradoxically, just hours after the official authority notification went through, the Customer Care team—which had stubbornly closed our case and refused to communicate—suddenly "came back to life" .They sent an email, with a drastically softer tone, stating they had learned of my Fair Trading lodgement and were now "willing to reach out to the supplier again and further review my previous correspondence." When a client communicates in good faith and waits patiently for 17 months, they are met with an arrogant, arbitrary closure. Yet, the moment a government regulatory notice hits their desk, they change their tune within hours to "carefully review" the case. This corporate culture—which only respects government authority while treating a regular client's patience as weakness—is deeply disappointing. We have completely lost confidence in Clarendon Homes. We will no longer accept any compromised, defective products and will firmly pursue our rights to a full remedy through the official legal channel.
Latest follow-ups
Roof screws – Post build we have a colour bond roof and live near the coast we had an inspection done recently on our screws that go into the roof sheeting due to an neighbour pointing out that they are rusting (his builder replaced his for the same problems)… Read more
Clarendon response was that this is a cosmetic issue and that the screws get the paint damage on installation and screwing them down into sheeting, Looking around my other neighbours including the home's up nearer the coast and who have been in area longer than me do not have this problem,it looks unsightly and on reading up on the issue it says that rust will cause problems down the line and should be replaced as they'll get hard to remove and rust stains will run down sheeting causing more problems, I've heard back Clarendon says it's only cosmetic and out of warranty that they get damaged on installation if this is the case we were never told of this potential problem also why are mine badly damaged and not my neighbours you can see in the picture it looks like the washer has been damaged, when you purchase home we paid extra for being coastal, they tell you colour bond will last for many years,as usual this is the response once your in home, like many people when they advertise lifetime warranty I think they are taking about house falling down they seem to have lots of other little clauses that you're not made aware of at time of purchase,so anyone with colour bond roof get them in before 2-6 years warranty as they definitely wipe their hands at a later Ignoring the facts that rust is problem waiting to happen, very disappointed on Clarendon response.
Follow-up · Their reply was that the correct screw had been used but they failed to do anything about the rust in my opinion it is not good enough what is the point of them getting you to go colour bond when the heads of the screws rust up in a short time, they are all the same nice when you are purchasing home but don't want to know any complaints,who is… Read more
Thank you for your feedback. We understand your… Read more (+1 reply)
Having built with Clarendon on two previous occasions, we have high expectations for our new build. We have not been disappointed so far. We have just completed the Pre-Construction stage of our build. Like any major project there are always… Read more
challenges along the way however [Name Removed], our Customer Service Consultant, has handled these exceptionally well. Frequent communication particularly on what has been completed, what was next and timeframes for each step, was done very well and much appreciated. The only real delays we experienced were related to the final construction drawings and a supplier change that impacted some of our internal selections. Both these were managed very well by [Name Removed] and in the overall project whilst annoying, they were relatively minor. Clarendon have great house designs and are very accommodating with customer requested changes. Whilst this is very important to us, the most important aspect is delivery of a quality build at a reasonable price. We are confident based on [Name Removed] and the Pre-Construction journey that this will be achieved.
Follow-up · Clarendon have now commenced construction of our new home. In fact a number of milestones including the slab have been completed. Apart from the Customer Service Consultant, Concrete Supervisor and Construction Supervisor assigned to us, a great component of Clarendon's communication is their Home Hub online portal. We receive regular updates via… Read more
Positive reviews
We have just completed our pre construction journey. Our customer service consultant was [Name Removed], and although we only worked with [Name Removed] towards the end of our pre-construction journey after she look over our project, she has been absolutely wonderful to work with. [Name Removed] is always responsive, helpful and will always follow… Read more
things up internally for us which we really appreciated. Just want to take this opportunity to thank her for her support, which has made the final stages of our pre construction journey much smoother. Thank you [Name Removed]!
We are very happy with our pre-construction experience with Clarendon Homes. Our Customer Service Consultant was helpful, professional and supportive throughout the whole process. She always responded promptly to our questions and kept us well informed at each stage. We truly appreciated her patience and assistance in helping us reach the construction stage, and we are very excited to see our new home come to life. Show details
I would highly recommend [Name Removed] for her exceptional support throughout our entire pre-construction journey with Clarendon Homes. From the beginning, [Name Removed] has been incredibly helpful, patient and professional. She has always taken the time to explain things clearly, answer all our questions and follow up with the relevant teams… Read more
when we needed assistance.
Building a new home can be stressful, especially when there are many different stages, approvals and details to work through. [Name Removed] made the process so much easier for us. We always felt that she genuinely cared about helping us and getting everything organised properly.
What really stood out to us was her communication, patience and willingness to help whenever we had concerns. She has been a pleasure to deal with and has given us great confidence throughout the pre-construction stage.
We are very grateful for everything [Name Removed] has done to help us get to this exciting stage, and we couldn’t be happier with the service she provided.
Thank you so much, [Name Removed], for all your hard work and support. You truly deserve 5 stars! ⭐️⭐️⭐️⭐️⭐️
Negative reviews
Clarendon just wanted our money and pressured us to pay $3500 at tender appointment, we demanded our money back but they refused. Our advice is Dont rush to pay if you are not fully understand tender variations. Anything is not in favour of their interest, they wont tell unless you ask Show details
Hi Elvin, we appreciate your feedback. We… Read more (+3 replies)
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Structural Warranty is a lie. even though i provided so reports from external engineers they kept blaming landscaping. I chose you guys so there is no problem life time. but what i realized is i wasted so much money in trusting your company. Your warranty team is pathetic. the guy comes with a mobile - takes pic and provides a verdict - its not… Read more
our issue. I am so much p*ssed that i will go legal if you do not take the responsibility and fix the issue.
One of the worst builders. They did not even care to call me - even after i posted this feedback.… Read more (+2 replies)
We are building our first new home with Clarendon Homes. The building are in progress and the slab has been poured yesterday. I would like to leave the review for Pre-Construction stage. The friendly team at Clarendon Homes helped to guide us with the selection and make the process fast and easier. Update after handover: Overall, our experience… Read more
with Clarendon was acceptable, but there were several disappointing aspects, particularly considering the time and money invested in the build.
The construction took almost 1.5 years to complete, which was longer than we expected. While the overall build quality is not terrible, it is only average, despite us upgrading almost every aspect of the home to achieve a standard similar to the display homes in Pymble.
One issue that was never raised during the consultation stage was the lack of timber backing in many walls due to the steel frame construction. We were not advised that additional timber noggins or wooden beams should be installed where future fixtures might be needed. As a result, installing curtain rods, shelves, hooks, and other wall-mounted items has been difficult and inconvenient. The walls also feel quite soft and hollow compared to what we expected.
In addition, some of the locks throughout the house do not function properly, and there are numerous small defects that, while not major individually, become frustrating over time. These issues affect the overall impression of the home's quality and attention to detail.
While the house is livable and the build quality is generally acceptable, we expected a higher standard given the upgrades we selected and the premium presentation of the display homes. Better communication during the design stage and more thorough quality control before handover would have significantly improved our experience.
Recent reviews
[Name Removed] from Clarendon Box Hill Office has been incredibly helpful, professional, and patient throughout the entire process. From the beginning, he took the time to genuinely understand my family's lifestyle and living requirements, ensuring that our needs were carefully considered at every stage. He was always responsive to my feedback and… Read more
accommodated my requests with patience and attention to detail. Rather than rushing the process, [Name Removed] ensured that every change was thoughtfully considered, helping us explore different options until we found the design that suited our family perfectly. I truly appreciate the effort he put into helping us achieve the right outcome.
[Name Removed] Whata is fantastic! From the very beginning, she has been professional, friendly, responsive and incredibly supportive. She always takes the time to answer my questions and ensure everything is clear. Clarendon Homes is very lucky to have someone like [Name Removed] on their team. She is an absolute credit to the company, and I truly appreciate all her help and support. Show details
Great customer service throughout the entire experience. easy to contact, helpful, and gave me plenty of time to choose the right product without any pressure. I really appreciated their patience and support. Highly recommended! Show details
We recently had our handover for our Boston built by Clarendon. We are extremely happy with the quality of the build, everything is just as we envisioned. Our construction consultant Ainona was very helpful and responsive in the background ensuring all the administrative work ran well. I also don't think we could have asked for a better site… Read more
supervisor than Eric. He was always on top of the build and keeping things running on time and smoothly. From initial contract signing to selections to handover the entire team has been a pleasure to work with and most importantly, the final home delivered is excellent.
OUR LIVED EXPERIENCE: Every day was an investment in creating a home we truly love. Guided by [Name Removed] and [Name Removed], we walked this journey hand in hand. It felt more like a relationship than simply a home-building experience. No experience is perfect, but ours was exceptional. What made it different was being kept in the loop,… Read more
involved in the day-to-day, and genuinely part of the construction rather than mere homeowners. There was always something happening at short intervals; even seeing [Name Removed] (absolutely humble) tidying things up made our home feel much more alive every day. Now, we are excited to be coming home. THANK YOU, CLARENDON.
I can't recommend [Name Removed] highly enough as my Customer Service Consultant (Pre-Construction). From the very first interaction, she was polite, courteous, and made every single question feel valid -never once did I feel like I was asking something silly, even when I'm sure some of my queries were pretty basic. Her responsiveness was… Read more
outstanding. [Name Removed] always replied within 24 hours, and more often than not I'd hear back well before close of business the same day. If she ever needed to check something with someone else, she was upfront about it straight away - she'd let me know she was sourcing the answer rather than leaving me guessing - and she always circled back promptly once she had it.
[Name Removed] combines genuine warmth with real efficiency, which isn't always an easy balance to strike. I always felt looked after, never rushed, and confident that my questions were actually being taken seriously and followed through on.
Clarendon is lucky to have [Name Removed] on the team. She is an absolute credit to their Customer Service department.
I had a great experience working with [Name Removed] as my House & Land Specialist with Clarendon Homes. He was very professional, knowledgeable and supportive throughout the entire process. [Name Removed] was always available to answer my questions and kept us informed at every stage. He made what can be a stressful process much easier and gave… Read more
us confidence in our decisions.
I really appreciate his patience, honesty and commitment to helping us with our new home journey. I would definitely recommend [Name Removed] to anyone looking to build their dream home with Clarendon Homes.
Thank you, [Name Removed], for all your help and support!
Find out how Clarendon Homes NSW, Baulkham Hills compares to other Project Home Builders
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We recently received handover of our Clarendon Home House in Oakville and were generally impressed with how professionally everything was handled through from pre construction to post construction and the end product. All issues raised were addressed by the Building supervisor and the customer support teams, any issues rectified on a timely basis and there were no hidden surprises, overall a good experience. Show details
We have just completed the handover of our Clarendon Home, and we are extremely happy with the entire process and the service we received. Our Construction Service Manager, [Name Removed], and Site Manager, [Name Removed], were both excellent throughout the journey. Their professionalism, communication, and support made the experience smooth and enjoyable. We truly appreciate their hard work and dedication Show details
We had our handover from Clarendon recently and are satisfied with the end result. Our site Manager [Name Removed] noted all defects on our final walk through and made sure they were fixed before hand over. Happy with workmanship and quality of the build Show details
It's been nearly 4 years since we handed over. And plain an simply, we love our home. I don't normally submit reviews, so this is saying something! Sure there were the odd hiccups, but they did everything asked of them and then some. Very happy. Show details
We're in the Pre-construction stage with Clarendon at the moment. Our experience so far has been a good one. Having built before, we really appreciate how much more involved we are in the process with the way Clarendon has structured all the stages. Having the opportunity to work with each team on addressing anything early on leaves alot less room… Read more
for error when coming towards finalising everything before heading to construction. Our Customer Service Consultant kept us updated regularly and was so helpful and polite with handling any questions or concerns we had. She was very prompt to get things sorted for us when we found anything that needed attention.
Throughout the construction phase, [Name Removed] (our site manager) provided an exceptional experience. Whenever we raised a defect or concern, he took time to listen, understand, and collaborate on a practical solution. He proactively monitored progress and quality control to minimise defects, while his regular progress updates kept us fully informed every step of the way. Overall, we are happy and grateful to have had him manage our build. Show details
It has been a pleasant and satisfactory experience to work with [Name Removed], our Customer Service Consultant from Clarendon Homes. To customers, it appears that they are the Clarendon Homes, and CSC has to answer all and any questions. But we know it’s not that simple and easy, because there are so many parties involved in the process, there… Read more
are the Council, so many teams from Clarendon Homes, there are contractors, and we might have so many stupid questions and we might not understand that it’s not their responsibility to educate us. But, to my experience, [Name Removed] has got all questions answered, and process progressed in time, exactly what we wanted. From experience, to save time and efforts, we must be well prepared to understand the documents well, and the essence of variations, we need to understand what questions to ask and ask clearly, nowadays much easier with the assistance from AI.
You can tell to do her job well, it requires great communication and coordination skills as well as good many years of experience in the building industry. [Name Removed] has demonstrated all well.
[Name Removed] worked so hard over the past over half a year time on our project. She managed to have lodged our DA on Christmas night, and I can tell she sent over many documents for us to sign off on Sunday nights. She is one of the Clarendon Home staffs we have worked with that made us build our faith in Clarendon Homes.
In the meanwhile, Clarendon Homes never denied any reasonable questions, they resolved the problems instantly without any arguments.
We are so grateful for all Monica has done for us, and appreciated very much indeed.
Had a great experience with building with Clarendon with my site manager, [Name Removed], guiding us through the whole build process from start to finish. Better than my first build during COVID where i had swapped between 3 different site managers. Workmanship on the build was ok, had some minor defects after handover, and i did take a while to… Read more
fill them in, as i had only moved 3-4 months after my handover, they were picked up and resolved by the clarendon customer care team, which were fantastic. They were polite and understanding and helped me with login issues and were diligent in their follow up to get all the defects rectified. In particular want to thank both [Name Removed] and [Name Removed] for their patience and assistance in all the matters we needed fixed including crack in one of our bathroom sinks with 3rd party supplier. Clarendon definitely have a great team working in their customer care team.
We have been very fortunate during our Pre Construction stage of our build to have [Name Removed] Assist us. She was so helpful and tried to assist us with anything we threw her way. We understand how busy she must get with all the client but she never made us feel bad and for our silly questions. Its a shame you have to change consultants half way through. We are hoping the rest of our experience is as positive. Show details
We had a great experience with Clarendon Homes. Both [Name Removed] were professional, helpful, and easy to deal with throughout the process. Any repairs or maintenance items we raised were attended to promptly, and they kept us informed every step of the way. It's reassuring to see a builder stand behind their work and respond when needed. We… Read more
really appreciate the excellent customer service and their commitment to making sure everything was completed to a high standard.
Thank you to the Clarendon Homes team, we're very happy with our home and would happily recommend you to others.
Having received the keys of our Esperance Home, we were super impressed with Clarendon in meeting our needs starting from Sales Consultant ([Name Removed]), several dedicated Staff along every phase of this project ([Name Removed], [Name Removed] and all); in addressing our requirements and especially at post hand over via Customer Service… Read more
Consultant ([Name Removed]) who made this transition fabulous and seamless along each step; listening, understanding and following through with exceptional patience and commitment. Thank you again for making our home building a positive experience.
Just had final inspection with [Name Removed], we are pretty happy with the build and the quality of the work from Clarendon Homes and their subcontractors. The inspection covered every single details of the building from the ceiling to the wall to the floor, from living room to bedroom to garage, there are minor issues here and there but all… Read more
easy to fix and Sam is thoroughly taking the notes and photos to make sure they will be addressed.
The final cost of the build is also well within the budget that's been discussed and agreed on about a year.
Our overall pre-construction phase got off to a frustrating and slow start, with the initial consultant frequently delaying responses for weeks at a time without reason. However, everything changed completely for the better once Sue Graham took over our account. Sue has been absolutely fantastic to work with. She is incredibly responsive, always… Read more
addresses our queries promptly, and has worked efficiently to get us to the construction phase.
This 5-star rating is strictly for Sue's excellent service, communication, and dedication. Thank you, Sue, for getting our journey back on track!
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