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Clarendon Homes NSW, Baulkham Hills

Clarendon Homes NSW, Baulkham Hills

4.6 from 1,513 reviews · View Statistics
Listing monitored by Clarendon Homes

Reviews

  • Build Stage
  • Customer Service
    4.7 (578)
  • Site Admin
    4.6 (398)
  • Timeliness
    4.5 (454)
  • Structural Integrity
    4.7 (300)
  • Plumbing & Waterproofing
    4.5 (280)
  • Electrical & Lighting
    4.6 (275)
  • Flooring
    4.5 (258)
  • Transparency
    4.6 (486)
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Brendon Ashmore
Brendon AshmoreSydney, NSW

Slab Review

published

Just finished Slab stage with Clarendon, and after a slow start through pre-construction i was a little worried. But after this stage the worry turned back into excitement, And we can only wish this communication and speed can continue throughout the build. The Concrete Slab Foreman kept me informed and explained everything in detail.
He also gave me insight on what to expect on the later stages of the build. A builder with this level of customer service and patients is a rarity within the industry and my wife and i can only hope this continues throughout the build.

Customer Service
5/5
Timeliness
5/5
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Mohit
MohitSydney, NSW
  • 2 reviews
  • 1 like

Extremely poor communication

published
Customer Service
3/5
Site Admin
3/5
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Biyou M.
Biyou M.Sydney, NSW

Great service and building experience with Clarendon

published

This is our 1st knock down and rebuild experience, we had a friend who recently built their dream house with Clarendon, we decided to go with Clarendon after we visit their house with the strong recommendation from our friend. So far all the staff from Clarendon has been great helping us and managing the project.

Customer Service
5/5
Site Admin
5/5
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Adam
AdamSydney, NSW

Great Service throughout

published
Customer Service
4/5
Site Admin
4/5
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Mak
MakSydney Surrounds, NSW

Awesome build, happy despite COVID, etc

published
Customer Service
5/5
Site Admin
5/5
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MARK B.
MARK B.Sydney, NSW

Absolutely Flawless

published

Our sales consultant went above & beyond for our pre-construction period and nothing was too much trouble. The only issues we had was Council Red Tape and issues from our pool construction. All of Clarendons estimates were spot on ! We compared many other home builders and random designs but kept coming back to Clarendon. We’re glad we went with them.

Customer Service
5/5
Site Admin
5/5
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Ashley
AshleySydney, NSW

Clarendon Homes is A perfect Builder

published

My slab stage is completed and fully satisfied with the progress and update from the builder. The site supervisor for the slab stage is very good and updated me the progress frequently. Customer service and colour studio staff are excellent. Looking forward for the completion of the building. Advance Complements to Clarendon Homes!!

Customer Service
5/5
Site Admin
5/5
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Next

We love our Bowral 48!

published
Transparency
5/5
Incentivised Review No
Build StagePost-Construction
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LesPear
LesPearSydney, NSW

Excellent Construction Journey

published

The Build is near completion and compliments because it was excellently managed.
Upto date we are very happy with the build quality , would sincerely recommend them . The Customer service and site supervision gets full marks for professionalism and communication.
Very Happy thus far.
Looking forward to us moving in and settling in our new home.

Customer Service
5/5
Site Admin
5/5
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Jan
JanSydney
  • 3 reviews
  • 1 like

Exceeded our expectations

published

This week we moved into our new home and we love everything about it. The build has been a great experience from tender stage to handover. Every Clarendon staff member we have dealt with during the process has been professional and committed to helping us to realise our dream. Our site supervisor was fantastic, he communicated well and any issues were addressed promptly. The standard of workmanship has
been great and we are very happy with the final product. We would definitely recommend Clarendon.

Customer Service
5/5
Site Admin
5/5
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Michael M
Michael MSydney, NSW

Clarendon was a smooth expirience from start to finish!

published
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Customer Service
5/5
Site Admin
5/5
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Tizzana S.
Tizzana S.
  • 2 reviews

Amazing first home

published

We built our first home with Clarendon homes. The service and assistance we received from everyone was amazing, starting with our sales consultant and ending with our site supervisor and everyone in between.
The entire process was enjoyable and we were kept well informed the entire time.
The result was a beautiful home with great finishes.
Can’t wait to build the next home!

Customer Service
5/5
Site Admin
5/5
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Mario
MarioNew South Wales

JUST IN time for Xmas!

published

Shout-out to our amazing Site Supervisor [Name Removed] for delivering our very first home right on time. It’s been a pleasure working with him. A very reliable, trustworthy person making sure everything run smoothly from start till handover.

His helping hands doesn’t end after handover. He even exceeded beyond that by helping us even after 90 days warranty. Now that’s what you call a quality customer service. Hands down! Clarendon Homes is lucky to have him, we’re lucky to have him as our Site Supervisor as well.

Thank you [Name Removed] !

Customer Service
5/5
Site Admin
5/5
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Excellent Service and value for money!

published
Customer Service
5/5
Site Admin
5/5
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MichelleM
MichelleMSydney, NSW

Amazing service and attention to detail!!

published

Clarendon homes did an amazing job to be able to handover our home before Christmas. From the very beginning of the building process we were impressed with the attention to detail and the efficiency with which things were completed. Once we were onsite, our site supervisor was awesome and made sure things ran smoothly and ahead of expected time frames. Any issues that we raised or any questions we asked were dealt with promptly and nothing was ever too much of a problem. Everyone that has seen our home has been impressed with the quality of finishes. Would build build with Clarendon again!

Customer Service
5/5
Site Admin
5/5
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See all Clarendon Homes reviews

Questions & Answers

New House
New House asked
NSW, Baulkham Hills

Hi we are in the preliminary stages of looking at engaging Clarendon as our builder. What is making us nervous is that everyone seems to be building now. Are there delays happening with current builds and with potential new builds ? How long are the delays, if any, are people experiencing ?

2 answers
rajeswaran c.
rajeswaran c.

Hi,
As per the Clarendon building contract they commit to finishing the house within 11 months from the construction starting date upon the size of the house. if any delay from Clarendon they will compensate please read the final contract it is mention

Chris
Chris

I have the base slab done in February 2021, still now (November 2021), Clarendon have not reached to the lock up stage.
Definetely it will take more time than expected, even more than 15 months! Where as the builders on our home's left and right have the occupants already there who have their concrete slab 4 months later than ours!!!
So please think before singning up contract.

Kim Tran
Kim Tranasked
NSW, Baulkham Hills

We received our first tender document and it has an 'Additional costs over standard "Plus" pricing Total' with no other details or itemised costs that make up this total. It does not sound right. We tried to reach the tender presenter to get some clarification but not heard back yet. Please advise what we should do as this is very concerning and very discouraging.

3 answers
Clarendon Homes
Clarendon H.Clarendon Homes

Hello Kim Tran, we can help you and explain these costs to you, please send your contact details to productreview@clarendon.com.au Thank you. Regards Clarendon Homes.

Kim Tran
Kim Tran

Thanks, I have sent an email with my contact details.

Kim Tran
Kim Tran

We have spoken to our tender presenter and he has explained the itemised costs contributing to that total. So it seems product review has passed on our details to him (we thought someone would confirm it here also, after we provided our details). All good now and we can confidently progress in our journey. Thanks Clarendon for really living up to your standard.

Jay
Jayasked
NSW, Baulkham Hills

I built a house with clarendon and their after sale customer care service is hopeless. Their service is very disappointing and they try to find any excuse to delay or not to do the work during the warranty period. I called Clarendon office a few times and request to speak to a manger. So fat I was not able to talk to a manager. It seems like the whole system at Clarendon is very inefficient.

Clarendon: Could you let us know a direct number of the a senior manage we could contact?

5 answers
Clarendon Homes
Clarendon H.Clarendon Homes

Hello Jay, sorry to hear of your disappointment. We'll take care of this for you, please email your details to productreview@clarendon.com.au so we can contact you.

Jay
Jay

I sent my deatils to Clarendon about 3 weeks back. I received an email stating they would get back to me at that time. That is all. No other response at all. It seems like the whole compnay seems to be very inefficient with hopeless service.

Clarendon Homes
Clarendon H.Clarendon Homes

Hello Jay, I’d like to follow this up for you. Please email your details to productreview@clarendon.au and we’ll contact you within 24 hours. Thank you.

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Clarendon Homes NSW, Baulkham Hills

Details

Compare both Clarendon Homes
CategoryHome Builders
Types of Homes AvailableHome within a Home, One-Storey and Two-Storey
Major Defects WarrantyLifetime
Knockdown & RebuildYes
Compare both Clarendon Homes
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