Clarendon Homes QLD, Brisbane

A really positive pre-construction experience with Clarendon Homes. Thanks to [Name Removed], our Sales Consultant, who has been friendly, helpful and professional from the very start. He always went above and beyond, answering our questions and messages on his days off and making time to meet with us outside his working hours, which we truly… Read more

appreciated. Our CSC, [Name Removed], has also been lovely to deal with. She was always quick to reply to emails, kept everything well organised and gave us regular updates throughout the process, so we always knew where things stood. We really appreciate all the help and support from both of them. They made the whole pre-construction journey so much smoother and easier.

My wife and I purchased a two-storey Clarendon Homes display home on the Gold Coast as an investment property. Clarendon Homes then leased it from us for over a year to continue operating it as a display home. Since the property was handed over to us after the display home was closed, we have encountered many issues, including poor to appalling… Read more

workmanship, unfinished work and cheap materials that have not lasted. This included an internal bedroom door that mysteriously went missing between the final handover inspection with a Clarendon Homes representative and the first tenants moving in and making us aware of this, which Clarendon Homes replaced after a protracted argument, an upstairs bath missing its drainage pipe, which caused severe leakage through the suspended floor and ceiling below into the laundry at the ground floor when a tenant used the bath and pulled the plug the first time ever, other plumbing issues that caused leakages from the first floor to the ground floor requiring ceiling replacements, various electrical problems, replacing pool fencing panels that were falling apart after only a few years, poor workmanship on the rainwater tank requiring repairs, garden bed perimeter walls cracking and splitting apart and having to be replaced, replacing the central air conditioning unit long before it should have been, etc., etc., etc. Right now, we have a repair company on site to repair cracked and leaking boards and decorative hoods on the front elevation of the house. These defects were due to cheap, poor-quality materials being used and shockingly poor workmanship on the flashing on top of decorative hoods which allowed rainwater leakage into the house. In buying a display house, we thought we were buying top quality. We could not have been further off the mark. Never again will I deal with Clarendon Homes, and neither will anybody I know if I can help it.

very disappointed with the after care warranty services after the handover. very little communication from the office regarding the major issues I have and it has been almost a year since I moved in. Sent them so many emails but hardly got response from anyone. felt like they don’t care about their customer after getting paid ): Show details

[Name Removed] at Clarendon Homes Bridgeman Downs has been an absolute legend to deal with. His communication, professionalism and willingness to help have been 10/10 from start to finish. He’s made the whole process so much easier and has gone above and beyond for us. Couldn’t recommend [Name Removed] highly enough — outstanding service all round! Show details

Experience building with Clarendon has been smooth and successful. The quality of their finishes is excellent and I'm very happy with my new home. Their staff have been helpful along the way and really helped bring my dream to life. Show details

Clarendon Homes has been a pleasure to build with. The process was smooth and any issues were very quickly fixed and addressed. Our Sitesupervisor [Name Removed] and [Name Removed] had a strong attention to detail and were very receptive to anything we raised, we didn’t need to fight to get anything fixed at all. [Name Removed] replied or called… Read more

me back within the day and found answers for me very quickly, he was accommodating with walkthroughs and questions, even if unrelated to the build. [Name Removed] was also great, helped coordinate any handovers and answered all our questions about the build process. Honestly, after seeing some of the shocking finishes and experiences friends have had with other builders, Clarendon in QLD seems like the no brainer best builder. 5/5 would recommend

Do not use Clarendon Homes. Let me repeat ... Do not contract Clarendon Homes. They will take your money even if you do everything perfectly. Their incompetence and shocking attitude to customers is clear as demonstrated in the email below and that it happens to other people I know personally. Clarendon homes want to intentionally miss a… Read more

deadline and fine you when they are useless and lazy. It's a money making scam. And when you call them out for dishonesty, they cancel your contract and keep your deposit. They are in for one hell of a fight - looking forward to dragging the brand down through news and socials.

Your Anticipated Start Date is approaching Hello, As you are already aware, the Anticipated Start Date noted in your contract is the 28/07/2026. As this date is approximately 2 weeks away, I am writing to make you aware that there are still items outstanding that will be required prior to this date in order to avoid an extension and price review being needed. Covenant Approval. Building Approval. As per clause 2.1 of your HIA contract, these items are required on or before the 28/07/2026. Should the above items not be received by this date, a charge of $3153.30 will be applied to your contract by way of variation to extend the anticipated start date to the 28/08/2026 – and this variation will need to be signed on or before the 28/07/2026 in order to proceed. Should the above items not be received, and the variation not be signed by the 28/07/2026, as per Clause 2.2 (a) of your HIA contract you may be issued with a notice to end the contract with Clarendon Homes. If there is anything I can do to assist you in obtaining these items prior to this date, please let me know. Kind Regards, ​​​​Customer Service Consultant ‑ Presite Clarendon QLD Site Loganholme QLD 4129 T: 07 3387 1300 www.clarendon.com.au

The response: Clarendon Homes. I suggest you do your job and make sure all the items are received by that date! I have provided everything on time and on the day. Any delay is on Clarendon Homes and should this delay occur I am going to start legal proceeding to counter your inefficiency and delays. I will not tolerate this Australian uselessness! The most lazy group I have ever seen I’m y lift across all countries of the world.

This review is based solely on the customer service we have received during the construction phase of our home, as our build is still in progress. During construction, a temporary pool fence was stolen from the site. While the pool was installed by a third party, it was approved by Clarendon and formed part of our overall building project. We… Read more

understand the contract states that Clarendon is not liable for owner-supplied materials. However, the same contract also gives Clarendon exclusive possession and control of the site until handover, and we believe this comes with a responsibility to take reasonable care in securing the premises. We provided photographs showing the site access gate left open, including after 5:00 pm, yet our concerns were repeatedly dismissed and Clarendon refused to accept any responsibility. What disappointed us most was not the cost of the fence, but the lack of accountability, empathy and willingness to genuinely consider our concerns. Unfortunately, the communication and customer service we have experienced in relation to this matter have fallen well below our expectations, leaving us feeling unsupported as customers.

Thanks to [Name Removed] for his meticulous attention to detail and project management throughout our build. He took the time to talk through questions, and action any requests in a timely manner. Would definitely work with [Name Removed] and the Clarendon team again. Show details

We recently finished building our home with Clarendon Homes and overall, we’re really happy with the whole experience. A special thanks to [Name Removed], our Building Supervisor, who was great to deal with throughout the build. He was always approachable, easy to communicate with and kept things moving. We really appreciated his help and support… Read more

along the way.

Also a big thank you to [Name Removed] and [Name Removed] from Customer Service. They were always helpful whenever we had questions or needed something followed up.

And thanks to[Name Removed], our Sales Consultant, who looked after us well from the beginning and made the early part of the process easy.

We’re currently dealing with [Name Removed] from the Service and Warranty team, and she has also been really helpful so far.

The only part we found a bit frustrating was the pre-construction stage, as the admin side can take quite a while, especially the drafting and documentation process. There were times when we felt things could have moved a little faster.

Once construction started, though, everything went really well and we’re very happy with the final result. Overall, we’ve had a really positive experience with Clarendon and are very happy with our new home.

We just moved into our new Clarendon home. We love the house. Thank you to everyone at Clarendon. Thank you to Javier Stovell (JS - New Home Consultant) for your advice and guidance. Your knowledge was invaluable and you are so easy to work with. Your guidance with selecting and designing the correct home was an integral part of the process. I highly recommend Javier (JS) at Clarendon Homes Rochedale. Show details

[Name Removed] and [Name Removed] are great people answered my question and concerns promptly and if they did not know the answer would find out and get back to us. We had an issue with the main switchboard that needed to be moved to the property pole before the Brock’s and plaster got installed [Name Removed] managed to push this over the line… Read more

and get the result we wanted. Overall great exploring a lot from the process.

Only down side was the change of site supervisors.

I found Clarendon very helpful on my build and always happy for me to reach out. In particular I'd like to shout out [Name Removed] for his hard work as my site supervisor, very willing to help with any concerns or queries I had and overall a really high quality professional. I'd also like to shout out [Name Removed] who was very helpful and clear… Read more

with what was possible on my build and always willing to have a discussion about it. Overall I rate Clarendon quite highly for their professional work and high quality people.

The build was ahead of time, [Name Removed] our supervisor addressed any queries or issues promptly and kept us well informed along the way. Very happy with the quality or the build and would definitely recommend. Show details

We are extremely happy with our building experience. The team was professional, reliable and easy to communicate with. The quality of the work is excellent, and our home turned out beautifully. Highly recommended! Show details

Great experience!. The whole team at Clarendon were fantastic from [Name Removed] in sales all the way to Nathan Pearce in building. [Name Removed] made the process of making decisions very smooth and stress free. I would highly recommend making the trek out in person to fully appreciate the great service that is available, there's nothing better than being able to touch and feel the display homes in person. Show details

[Name Removed] is the best in Sales team who helped us achieve our dream home , from the home design to putting plan in place :) Please see him when you’re on North of Brisbane at Bridgeman Downs! [Name Removed] from the office was very prompt & professional with the presite construction team amazing with the documentation & made ore experience… Read more

even best to deal with. This is our 2nd home with Clarendon and every time it's amazing to dealt with. It's important to choose your builders so you don't stress out with anything but with Clarendon every process has made it so simple.

Allie was fantastic throughout the entire preconstruction process. She made the process seamless and constantly kept us up to date with process and was true to her word on timeframes. I would highly recommend Allie. Show details

It was great working with [Name Removed] and [Name Removed] at construction stage of my building. Very hard working and professional staff, the communication was good and their response was fantastic. Thanks to Clarendon for completing this job exceptionally. Show details

Mine and my wife’s experience with Clarendon thus far has been sensational. We are first time builders, so came into the process with trepidation over so much negativity towards builders and to be honest a lack of knowledge. The experience with the entire Clarendon team has been nothing short of amazing, a personal shout out to [Name Removed] in… Read more

head office who was designated our file manager and [Name Removed] who was our sales agent from the beginning.

Together they were able to take us through our first inspection of a display village to starting out construction next week, with little to no friction. All questions where answered either same day or next day, they understood that we were nervous and did not pressure us at all. Yet at the same time managed to keep us on track so we did not miss deadlines.

We, like everyone, looked at multiple builders - the reason we picked Clarendon was a combination of inclusions offered and the people we interacted with. It was the right choice.

This will be our family home, and even though Clarendon is a larger builder - they understood this every step of the way.

Great pre construction support provided by [Name Removed] and sales consultation by [Name Removed]. Outstanding support all the way through leading us to construction stage, really excited and looking forward for our dream home Show details

Sales/pre-build At Roachdale we engaged with [Name Removed] who listened to what we needed/wanted and found a solution that suited us. He was clear with what we could and couldn’t achieve with the block that we have. Colour selection During our colours appointment we had a fantastic consultant who showed us our options and was honest with… Read more

recommendations. Although she was not always able to give us a direct cost of some items she quickly followed up.

We had an issue with variation costs with Beaumont where they miss calculated the cost. This did take a bit of back and forth with Beaumont but was rectified eventually.

Build The build process was smooth and well explained at each stage. Our Site Manager ([Name Removed]) was very receptive whenever we reached out with questions or concerns. Showed us around the build whenever we asked and appeared to keep things running smoothly.

Post build We had the few general issues such as marks on walls, misaligned hand rail, marks on the carpet. Most of these were identified during the handover process and have been rectified. A few issues arose after handover including a faulty light switch and faulty built in microwave. After reaching out to [Name Removed] these were addressed quickly.

In all we are very happy with our new home, we found Clarendon good to deal with and feel very fortunate to have a great Site Manager.

Never trust them. We moved May 2025 and still Clarendon is working to get major paint defects sorted. Very irresponsible, major defects that needed replastering are still unattended. No one cares in Clarendon Show details