??!
1 photo
Clarendon Homes QLD, Loganholme

Clarendon Homes QLD, Loganholme

4.7 from 478 reviews

Reviews

(415)
(32)
(6)
(7)
(18)
  • Build Stage
    • Post-Construction (147)
    • Pre-Construction (46)
    • Mid-Construction (12)
  • Customer Service
    4.6 (158)
  • Site Admin
    4.8 (112)
  • Timeliness
    4.7 (117)
  • Structural Integrity
    4.8 (90)
  • Plumbing & Waterproofing
    4.7 (90)
  • Electrical & Lighting
    4.6 (94)
  • Flooring
    4.6 (80)
  • Transparency
    4.6 (82)

Reviewer Photos & Videos

  • More
Geoff B.

Geoff B.South East Queensland, QLD

  • Verified customer

Excellent Service and a Great Team

published

The Clarendon Homes team have exceeded my expectations.Their expertise,professionalism and assistance provided at all appointments was appreciated,and helped make the correct selections easy.The communication and updates right from the start of this journey has been exceptional.My final cost was a bit over,due to the many upgrades I ordered,and am extremely happy with my choices.I would highly recommend Clarendon Homes to anyone looking to build.

Customer Service
Transparency
Build StagePre-Construction
  • Verified customer

Amazing service

published

I had [name removed] as my pre-construction consultant and she was absolutely amazing. She addressed any question I had and found solutions quickly to anything I brought up. Having [name removed] as my go to person for everything pre-construction made it super easy and simple for me. I will definitely recommend Clarendon to anyone!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
See all answers
Sangam and Arun

Sangam and ArunSouth East Queensland, QLD

  • Verified customer

Fantastic team

published

We had a very pleasant experience with Clarendon Homes team. The team went out of the box and made our journey easier. We always got the support and information we required, [name removed] has been exceptional throughout this journey and we don’t have enough words to thank her. We definitely made the right choice by choosing Clarendon Homes and would recommend to everyone who is planning for their dream house.

Customer Service
Transparency
Build StagePre-Construction
Home Builders

Find out how Clarendon Homes QLD, Loganholme compares to other Home Builders

Know better, choose better.

Compare all
Cameron T.

Cameron T.South East Queensland, QLD

  • Verified customer

Fantastic Team, great customer service attention

published

The experience with Clarendon homes so far has been a very pleasant time. We ended up spending a bit more than we thought because we just loved the quality product, information and good service. Very happy. Pre-selection visit helped us a lot. It was good to hear how realistically and practically each item was compared to what the housebuilding trends generally are elsewhere.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateOctober 2020
See all answers
Mick and Lea

Mick and LeaSouth East Queensland, QLD

  • Verified customer

Excellent Service

published

The process with Clarendon has been a very easy one. The costumer service and communication from [names removed] has been excellent. We couldn't be happy with the building experience with Clarendon. This home is our dream home and we have had quite a few changes along the way which has never been a problem when dealing with [names removed]

Customer Service
Transparency
Timeliness
Build StagePre-Construction
See all answers
G Cunynghame

G CunynghameSouth East Queensland, QLD

  • Verified customer

Amazing choice of products. Very easy to deal with. Couldn’t recommend our Consultant more

published

Everything has flowed through great. Our consultant went above and beyond. Any query and or concern was always actioned and remedied. There was such a great range to choose from, as we have built with Clarendon before. This time around has been fantastic and I am so looking forward to the end result.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePre-Construction
See all answers
  • Verified customer

Poor warranty service

published
Build StagePost-Construction
Construction End DateMay 2020
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes
M. Johnny-moore

M. Johnny-mooreSouth East Queensland, QLD

  • Verified customer

Professional service

published

The service I recieved from [name removed] was exceptional. She had an answer for all my crazy questions and dealt with my impatience professionally. She was also quiet prompt at getting back to me and seemed very happy on the phone each time we spoke and was always calm and sincere.

[name removed], thank you for your commendable service. You're a true legend and a great asset to employer and this world. I pray that the Lord Almighty bless you richly for your hard work.

Customer Service
Transparency
Build StagePre-Construction
Jess and Pete

Jess and PeteSouth East Queensland, QLD

  • Verified customer

Couldn’t ask for more - high commendation

published

We have just entered construction stage this week. From start to finish of the pre-construction phase we have had nothing but positive experiences with Clarendon Homes in QLD. We are not only first time builders, but first home owners, and we felt incredibly supported through the entire process of the initial phase of building our dream home. From our sales consultant to our customer service consultant, we could not have have wished for more friendly, helpful or knowledgeable people. Working with the partners at our colour selection was also a joy, and a well streamlined process. So far, costs have been as expected. We look forward to continuing to work with Clarendon throughout the construction phase.

Customer Service
Transparency
Build StagePre-Construction
Home Builders

Find out how Clarendon Homes QLD, Loganholme compares to other Home Builders

Know better, choose better.

Compare all
Vic

VicSouth East Queensland, QLD

  • Verified customer

Wonderful experience with amazing support.

published

We entered the building experience as complete novices. We really did not know just how intensive the process would be, however, we found ourselves 100% supported through the Pre-Construction process. We are now set to commence the build. Our journey with Clarendon so far, has been a positive experience. Clarendon welcomed every query/question we had and never once did we feel like a burden, the staff were incredibly patient and took the time to clarify every query we had. We are looking forward to the next stage. Thank you to everyone at Clarendon that we have had the pleasure to deal with. So very much appreciated. BA00065424

Customer Service
Transparency
Electrical & Lighting
Build StagePre-Construction
See all answers
d.reidlinger

d.reidlingerSouth East Queensland, QLD

  • Verified customer

Great experience - would recommend

published

We are excited to be going to construction today, and the journey with Clarendon has been excellent. We are novices to the whole process but the Clarendon staff in Queensland have been fantastic in assisting us with putting together our selections and very patient in guiding us through the many steps to get to this stage. There were a couple of issues we raised, and these were quickly and professionally handled. I'm glad we chose Clarendon.

Customer Service
Transparency
Build StagePre-Construction
Pam

Pam

  • 2 reviews
  • Verified customer

Highly Recommend

published
Customer Service
Transparency
Timeliness
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateSeptember 2020
See all answers
Terrywhatever

TerrywhateverSouth East Queensland, QLD

  • Verified customer

Plenty of problems

published

-Inconsistent pricing information from diffferent branches, site costs was significantly higher than other site work providers or engineers, negotiations were not allowed even after getting 2nd and 3rd soil test

-Cross-department communication is inefficient

-Eletrical appointment is a disaster due to very limited choice of eletrical items and there was a lot of hidden cost

-Seletced items disappeared in building drawings

Customer Service
Transparency
Timeliness
Build StagePre-Construction
See all answers
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes
Sonam Modi

Sonam ModiSouth East Queensland, QLD

  • Verified customer

Pre-construction

published

Every person from pre-construction department has helped us a lot in making selection process easy for us.. From selecting tiles to colours to electricals. Every selection department has made the process easy. Had to sign a lot of paperwork (LOL) but all worth it. Thank you [name removed], [name removed] & [name removed] for helping us.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers
JMW

JMWQueensland

  • Verified customer

Fantastic service all round!

published

During the pre-construction stage of my build with Clarendon I was lucky enough to deal with [name removed]. She has helped to make this a stress-free and enjoyable journey. I was well informed with what was happening during the whole process and if there were any problems I was contacted immediately and a plan was in place to solve this! The company have been fantastic since day 1 and I am extremely happy with the service provided.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers
Home Builders

Find out how Clarendon Homes QLD, Loganholme compares to other Home Builders

Know better, choose better.

Compare all
  • Verified customer

Our Colour Consultant was great!

published

Last week we attended our Colour Consultation with [name removed]. My wife and I found her to be extremely helpful. She was helpful, knowledgeable, and a great communicator. She kept us well informed about the process and through the process, and quickly “dialled in” to our preferred styles, easily anticipating our needs. Immediately after our session, [name removed] quickly and accurately documented our choices, giving us confidence that our preferences were captured into our plan. We found the whole process to be highly effective.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
See all answers
Josh

JoshSouth East Queensland, QLD

  • Verified customer

Great customer service

published

Our CSC[name removed] made me feel at ease and not judged for any decisions made or change through out the process. [name removed] came across very genuine with the support and care she put into our build. Contacting [name removed] was extremely easy and the information she gave us was always helpful I would highly recommend

Customer Service
Transparency
Timeliness
Build StagePre-Construction
See all answers
Daizy

DaizySouth East Queensland, QLD

  • 2 reviews
  • Verified customer

fantastic site manager and customer service

published

our site manager was very thoughtful and understanding. he considered in our shoes and never hesitated to take time and efforts to listen to us and helped to achieve the best outcomes.
our customer service manager was also amazing. she always replied promptly with our requests and helped to sort things out. she is just such a lovely person.
we felt so lucky to choose Clarendon to build our dream house, and even luckier to have both our site manager and customer service manager along the way.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
See all answers
  • Verified customer

00058167

published

The planning and building stages were very well managed by Clarendon and our site supervisor. Excellent workmanship and quality of build. Any issues that arose pre, during and post construction have been addressed promptly. All of our questions and queries were addressed. Final cost did not differ from the agreed upon contracted cost. We were fortunate to have had an excellent site supervisor who was insightful, helpful, had great knowledge, great attention to detail, and explained everything well. He has also addressed any issues and queries we had promptly. We were kept in the loop.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
KAF

KAFSouth East Queensland, QLD

  • Verified customer

Quality and Reputation

published

We decided to build with Clarendon on the basis of their excellent reputation in the industry for quality and value. I would have to say that we are certainly not disappointed with our decision. Our build has run very smoothly and we have been exceptionally happy with everyone we have dealt with on our building journey. The whole Clarendon team are a joy to work with and are to be commended for their professionalism and commitment to delivering the best quality home. Big thanks to [name removed], our CSC, who has been amazing.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
See all answers
Page 1 of 24

See all Clarendon Homes reviews

Questions & Answers

Potential Customer

Potential Customerasked

Can we change our Sales Consultant? We like the design of Clarendon home but having very unpleasant time with the sales consultant. They provide incorrect information most times, and we have to challenge on everything to get the right answer. They also miss everytime half of the items that I ask in email. It's just a repeat of same thing over and over again, and by the time we reach some acceptable level, then their promotion / pricing changes coz the sales person took weeks to settle our queries. We are just not able to come to the end of it. The cycle time is just far toooo long to come to the contract stage, and could be a reason for us to look elsewhere, which would be a shame.

3 answers
Clarendon Homes
Customer Care T.Clarendon Homes

Hi Potential Customer. We are sorry to hear that you have been having issues with your sales consultant. Yes, you are most welcome to change sales consultants. We have private messaged you asking for your contact details. Thanks in advance.

Vinay
Vinay

Go to Ray Fellows in NEWPORT, he is amazing and knows his job well.

Rod
Rod

Ditch Clarendon while you can

Shay

Shayasked

Has anyone built the Granton 35 ?
Were you able to see any pictures prior to building ?
Thanks

1 answer
A Armitage
A Armitage

We didn’t build the Grafton35, we built the Paddington29. After paying deposits we we given black and white drawings in our tender/contract, could view the home layout and facade on the website, and we could visit the display home (not sure if Grafton has a display home). There’s a building with Clarendon fb page, someone may have photos of their own home on there.

Get an answer from our members and Clarendon Homes representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.