Clarendon Homes QLD, Brisbane

Never trust them. We moved May 2025 and still Clarendon is working to get major paint defects sorted. Very irresponsible, major defects that needed replastering are still unattended. No one cares in Clarendon Show details

very disappointed with the after care warranty services after the handover. very little communication from the office regarding the major issues I have and it has been almost a year since I moved in. Sent them so many emails but hardly got response from anyone. felt like they don’t care about their customer after getting paid ): Show details

We have just completed the Pre-Construction stage of our Build and are now ready to be introduced to the Construction Team. Our Journey from the first day we stepped into the Everleigh Display home to now has been amazing. [Name Removed]at the display guided us through design options which has made our Home feel very unique and special to us.… Read more

[Name Removed]'s experience with the Bowral proved to us that we were with the right builder that wanted to build us a home not just sell us one. [Name Removed]'s Sales estimate to the actual construction estimate had no hidden surprises which for us built immediate confidence with the Clarendon team. Once all signed of with [Name Removed], the next stage with the Pre-construction team was quickly put into action. [Name Removed]looked after us and was patient enough to allow to explore the many options available. This process was initially overseen by [Name Removed] who was amazing and kept all communications in order and progressing along until it was handed over to our new Customer Service Consultant, [Name Removed]. My first thoughts were possibly [Name Removed] had big shoes to fill, but Clarendon are very skilled in selecting highly skilled professionals. [Name Removed] from our first contact quickly established herself as a true professional by exceeding our expectations. Communication and prompt replies on all of our queries and requests for information where outstanding. [Name Removed] became involved at a very busy stage, finalising selections and preparing for Construction handover. [Name Removed]'s ability to progress and finalise processes was a very positive experience for us at a stage i guess for all clients is a very stressful and high anxiety stage of finalising selections prior to construction. As we enter Construction stage I am full of confidence based of the positive experience we have had so far. Thank you to all of the Clarendon staff that we have had the pleasure in dealing with thus far. Tony & Meredith Merchant

Truly Exceptional Site Supervisor – Professional, Dedicated, and a Pleasure to Work With! I recently completed the construction of my 340m² double-storey home, and I am beyond impressed with the entire experience—especially thanks to my incredible site supervisor. From start to finish, he demonstrated a level of professionalism, responsiveness,… Read more

and dedication that is truly rare in the industry. He always listened carefully to my requests and responded promptly, no matter how big or small the issue. What I appreciated most was how he consistently took the time to walk me through the schedule in detail, ensuring I understood each stage of the build and felt confident throughout the process. His communication was clear, timely, and respectful—something that made a huge difference in my overall experience. Even during a very personal time—right after the birth of his child—he continued to respond to emails and support the project without missing a beat. That kind of commitment and work ethic is nothing short of remarkable and deserves to be recognised. Despite the Christmas break, the entire build was completed in just 9 months, which is an outstanding achievement for a home of this size. The quality of the workmanship, attention to detail, and time management were all exceptional. I’ve had many friends and family comment on how well the house turned out, and I couldn’t agree more. He is a true asset to the team and deserves to be acknowledged and well supported for the incredible work he does. I’m extremely grateful for his efforts and would highly recommend him to anyone building a home. Keep up the excellent work—you’ve set the bar very high!

[Name Removed] was our supervisor he was very approachable and helpful , he always took our calls and addressed any questions or concerns we had immediately. He made the whole process less stressful than we anticipated as he always kept us in the loop. He finished the house much earlier than scheduled. [Name Removed] was also very helpful and… Read more

pleasant to deal with she responded to all our emails and addressed any concerns promptly. [Name Removed] was great to deal with she was very patient and accommodating as we chose colors and changed our minds a few times. My family and I would like to thank them all for helping us through this journey.

[Name Removed] from Calaradon Homes QLD has been absolutely fantastic. Her customer service is exceptional, she’s patient, responsive, and genuinely goes above and beyond to help. Every interaction with her has been smooth and stress-free. [Name Removed] made the whole process so much easier, and her professionalism and warm approach really stood out. Highly recommended! Show details

I would not recommend building with these guys. 8 months in, after back and forth without them getting anything right only to have to end the process after 3 months of no progress or meaningful communication. I am awaiting a refund for more than 3 weeks and management of the company fail to even reply for any updates. Save yourself the heartache and find a builder who knows how to deal with customers respectfully. Show details

This is the second time we built with Clarendon homes. First time everything went quick and well in NSW. This time we engaged with Clarendon QLD in April 2024 with a block of registered land. The house didn't start to build until November 2024. It is a 4-2-2 single story house and we were handed over at the end of July 2025. The colour selection… Read more

appointments were very limited with spots. I wish we could be given flooring selection appointment before the kitchen colour selection, so the whole colour scheme would look better. We requested to put an extra window in the living room. However, we were not told the size and never thought it is a question to ask if they are going to be different size, so of couse, now we have two obvious different size windows on the same wall and we cannot complain about this as the contract was signed by us. Also, the after settlement repair is very troublesome as we have to provide professonal photos to prove the paint defects were visible from 1.5ms. Yes, this was what I was asked for, to take photos from 1.5m without reflection to prove that was defect. And we just moved in for 6 weeks, the warranty for the paint is for the first 3 months. In addition, we haven't been given any solutions for other repairs we asked for. In the beginning, I was hoping going with big builders will have less problems with construction and repairs. This experience proved that I am wrong. From this experience, I would not build again in the future.

Clarendon Don’t Care They [Content Removed] our dream, challenged our sanity and emptied our wallets - Do Not Build with Clarendon Homes they are a builder that have no transparency on pricing, do not care about the client once the contract is signed and are extremely difficult to deal with. We made one mistake. We signed the contract (big… Read more

regret).

Take your money elsewhere as Clarendon do not care, they have people in their employment that are truly awful and the culture within the business is toxic. The team at Loganholme do not return voice messages and do not care. When you do get through and ask to speak a manager they don’t put you through and you never receive a return call. The managers either don’t receive the message or choose to ignore the client. We wrote a email complaint on 15th June 2024 and sent it to the salesperson at [Name Removed] who escalated it to the GM of QLD, GM of operations and GM of the office in Brisbane and to date we have not even received any acknowledgement. The salesperson was hauled into the office and told to keep out of it. They told us they nearly lost their job over it and were told not to deal with us. As executives the three of you should be ashamed of your unprofessional behaviour.

Once you sign the contract you find out how basic everything is which leaves you with no choice but to upgrade. They have the system set up for post contract variations every step of the way and everything is in the builder's favour and the costs keep climbing.

Mistakes were made but there was never any apology or acknowledgement of the mistakes which just slowed things down but cost the client more money to correct.

We had to check absolutely everything multiple times as they are incompetent.

You are assigned a customer service consultant which is a joke as ours ( [Name Removed] ) would not answer the phone, reply to voice messages and hardly ever made our weekly catch up call. She was rude, arrogant and dismissive of the client. Completely incompetent in a customer service role. ( [Name Removed] ) had a habit of sending an email just as she finished on a Friday, so the client was left waiting until the following week for an answer. This became a pattern and lengthened the process which was frustrating.

The build started 20th September 2024 but no handover or meet and greet. Client just left to wait for fortnightly email update and hub update along with invoicing.

The updates were at times incorrect and again when speaking to the construction customer service consultant ( [Name Removed]) we didn’t get anywhere so stopped contacting them wasting our time and causing us more frustration.

It is very clear to see that once the contract is signed you become of no importance at all whilst they go looking for another fool to sign up with them.

It is very difficult to get anyone in the Brisbane office to talk to you. The customer service manager ( [Name Removed]) will not talk to you, and she is not interested in clients at all.

We had to organise regular meetings with our site manager as the hub was incorrect, and we wanted to understand progress being made and what was planned next. We met with ( [Name Removed]) site manager to discuss handover and advised him that we needed a more concrete date for handover as he had previously given us a date of 29th May 2025 and then said he might need another week or two. We advised him that we had people needing to book in dates with us. The site manager shrugged his shoulders and said ‘ that’s not my problem “.

Practical completion walk through 22nd May not much written down or pics taken but then asked to sign on an iPad at the end of the walk through. No confidence that things will be completed before handover but they will not give you the keys until the account is settled in full.

Handover poorly executed just went through a book and then asked to sign an iPad screen. Large number of jobs from practical completion walk through not done as site manager lost his pad.

Go with another builder as I have zero trust in Clarendon Homes or their team.

We are in the house now and snagging has been a challenge - Clarendon the idea behind a snagging list is to correct it not make more as you mess up the original problem.

We have built a number of homes which all went smoothly with clear communication, timelines and clear pricing. This has been a truly awful experience throughout every aspect after signing the contract.

[Name Removed], a Customer Service Consultant - Presite at the Brisbane Office of Clarendon Homes, have been exceptionally helpful and professional in the provision of the presite customer service. She was always responsive and timely in responding to any enquiries and have addressed any questions we had with clear instructions and clarification. Very knowledgeable and highly professional in provision of the services required. Show details

We started our building process with Clarendon in 2024 and have been very happy with the level of service we've received. Starting with our sales consultant [Name Removed] who helped us pick a good house design and suggested well thought out additions/modifications to the build design. Next [Name Removed] and the colour selection team in the… Read more

Brisbane office did an exceptional job of accomodating to our needs and helping us through the process. [Name Removed] was quick to reply and return calls, looked into issues for us immediately and followed up as soon as she could. She gave us great suggestions and looked forward, anticipating our needs to make sure we wouldn't get blocked. When issues arose she quickly acted on them and resolved them for us.

Excellent service from start to finish from [Name Removed]. He was professional, responsive, and made the whole process smooth and stress-free. Everything was handled on time and with great attention to detail. Highly recommend! Show details

Afzal Baig had provided us with a great service and had helped us choose a great home for my family and had helpdd us save money but build an amzing home at the same time. Show details

We discovered the house plan on the website and immediately fell in love with the design. To assess the quality and real-life appearance of the house, we visited the display home. During our visit, we met the display officer, who was extremely helpful and thorough in discussing all the details of the house. We reviewed the plan and requested… Read more

modifications to suit our requirements. The display officer provided us with a detailed quote and sketches tailored to our specifications. We made a few additional changes to the design and discussed them with the officer, who assisted us without hesitation. Ultimately, we finalised our design, and both my wife and I are very pleased with the final product.

We had a clear budget in mind for the construction costs, and we are pleased to say that we are very close to our target. We sincerely appreciate the efforts of the display officer, whose support and professionalism have been instrumental in making our dream home a reality.

My home is in the construction phase at the time of review. It has been a pleasure to initiate the build with Clarendon Homes. Our sales consultant was [Name Removed], and he provided us with all the necessary guidance and support at the initial phase, which made us feel comfortable building our home with Clarendon Homes. Show details

[Name Removed] new home consultant at springfield rise is a legend, helped us like a family member for finding the home design and doing all the paperwork for building it in our lot. He even visited the plot for checking things like cornacation and other designs fiting. He is extremely helpful anytime with any queries related to the new home. 5 star for you [Name Removed]. Keep up the good work. Thanks Thadathil Joseph Show details

Our experience was very positive! From the initial start at the display home centre in Springfield! [Name Removed] was very welcoming and answered all ours questions! We like the fact that very quick to respond to us about anything!! Thank you [Name Removed] Show details

We’re currently in the construction stage of our new home and have been extremely impressed with how everything is progressing. A special mention goes to our site manager, BW, who has been doing an excellent job managing the build. He’s on-site almost daily, keeping a close eye on progress and ensuring everything stays on track. Any issues that… Read more

have come up have been handled promptly and professionally. We truly appreciate his dedication and attention to detail - it’s made the whole experience feel smooth and stress-free so far!

[Name Removed] our Customer Service Consultant was handed our portfolio halfway through the selections prior to the build. The transition between [Name Removed] and [Name Removed] was seamless and from the very beginning of looking after us, her professionalism was a continuation of what we had already experienced from our Sales Rep [Name… Read more

Removed]. When issues were identified [Name Removed] contacted me directly to discuss the problem but proceeded to offer solutions that resolved them quite quickly. [Name Removed] in conjunction with her line leader supported an idea that I had put forward that ended up in a win-win position which demonstrated good customer service. Working as a Customer Service Consultant would bring many challenges on a day-to-day basis. [Name Removed]'s ability to keep communication lines open with emails or phoning me directly in a timely manner demonstrated good time management, knowing the stages of our pre-build, and her ability to work under pressure whilst maintaining at all times professionalism. We just want to say thank you to [Name Removed] for supporting us through this part of the journey and wish her all the best in her career. [Name Removed] is definitely an asset to the Clarendon team. Best Wishes Allyson

Everything is looks good and managed well i think. I get some photos of construction of my house when every job has done. There is nothing to complain about it so far!! Show details

Our site supervisor [Name Removed] has been really helpful, always trying to update us fortnightly. He is always available for questions and answers. Very polite and kind gentleman. Even though in the beginning the work was very slow, but gradually it picked up. Show details

Ben is a very good site manager , kindfull, the process is fast. My English is not good but we can communicate well. I am very satisfied with his professional work. Show details