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VubetteAU
- Verified customer
Process a lot easier than other builders we've contacted.
Our build was well managed, though we wish we had received more accurate information from the sales person in the beginning as it effected our options along the way.
Overall we were quite happy with the support and help that Clarendon provided especially our site manager who came out of his way to visit us when we had quires about the house and through its various stages.
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Rupak KhadkaSouth East Queensland, QLD
- Verified customer
Amazing Builder, Very friendly Site Manager.
We are very happy to get our new home build by Clarendon Homes. Its so perfect. Dean was very friendly and He allowed us a lot of time to visit the site before completion. We are very happy that we choose a really nice builder for our new home. Thank you for everything. 5 stars.
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SumeeSouth East Queensland, QLD
- 2 reviews
- Verified customer
5 Star Site Manager made our dream home!
Building with Clarendon has never been any easier. Being a first home buyer, we were lost and confused. Our sales consultant [name removed] at Rochedale gallery was a gem. Despite 100 repeated question, he was patient to go through line by line with us. He walked with us numerous time to a display home to help us visualize how to build a dream home.
The next phase of selecting your colour, material etc for built made a difficult task seamless. Thanks to [name removed] for being a great consultant, helping with suggestion and ensuring we stayed...Read more
on track. Always willing to listen and provide us with a wide range of ideas. Today this beautiful 5 bedroom house built on a prime estate could not be possible without the help of [name removed], our site supervisor. From addressing issues to always being available despite having a very tight schedule and accommodating to our hours, he went far and beyond his duties to ensure the house was built to perfection. Products that were faulty, he did not compromise on quality. He ensured it was addressed and rectified immediately and always willing to give a helping hand. Small defects such as paint chip, he ensured its repainted and looked seamless. Like a little child at a lolly shop, as proud owners; we were always excited to receive his weekly Friday progress build email. It had great snaps of the home, updates and progress. This helped us tremendously to plan better for our move. [name removed] deserve the award of site-supervisor of the year. He is passionate, always has a listening ear, patient and importantly provided five-star customer service. Clarendon is a builder that does not focus on getting your sales, but they walk the talk of after-sales customer service. While we pulled a few items out of the contract (garage and landscaping), they still attended to our calls on termite mesh with our external provider not once but twice on-site. They ensured it was attended immediately and worked closely with our external provider.Similar opinion? Write a review on ProductReview.com.au!
HAQSouth East Queensland, QLD
- Verified customer
Excellent Building experience
We had great building experience with Clarendon. It started from initial planning (including lots of structural variations: which Clarendon accommodated and priced reasonably). Later on, Staff at colour and electrical selection meeting were really cooperative. Our site manager and building consultant were very cooperative. They adjusted our few demands up till last month. Our site manager kept us involved, available, made sure that every concern raised by us was addressed and made our experience really pleasant. Now its six months since we have moved in our new home and we absolutely love it. Build quality is excellent and we cannot fault any thing. If i am building home again, i will definitely look towards Clarendon first.
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EmmaSouth East Queensland, QLD
- 2 reviews
- Verified customer
Quality Finish
Me and my Husband are about to take possession of our family home.
Construction has taken just 6 and a half months which is pretty good considering the size of our double storey home.
Couple of minor issues during the build that were resolved quickly and professionally.
The items that Clarendon will have to attend to after handover are minimal.
Our customer service consultant Tracey was brilliant and so was our site manager who has built us a quality home.
...Read more
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EmmaSouth East Queensland, QLD
- 2 reviews
- Verified customer
Quality home Happy customer
We are about to move in to our new home just in time for Christmas which is a bonus.
Just over 6 and a half months which is awesome considering the size of the double storey home.
Our customer service consultant [name removed] has been fantastic as has our site manager.
Communication has been very good .
Couple of issues during the build that were resolved quickly and professionally. The quality of the work is very good.
Our girls are excited to sleep in their new rooms and we cant wait to show of our home to friends and family....Read more
Thanks to everyone involved.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Highly Recommend Clarendon Homes
I would thoroughly recommend Clarendon Homes and in particular Dean Butt my site manager to anyone who is thinking of building a home. His professionalism, friendliness and pride in his work was beyond reproach. I was so nervous about building as I had heard so many horror stories, but the team at Clarendon made the whole experience a most pleasurable one. Dean, and his team handed over my dream home to me ahead of schedule and in perfect condition. Dean was an absolute pleasure to deal with, nothing was to much trouble and I was always made to feel welcome and valued. I could not be happier with my home and the journey I have been on with Clarendon and would not hesitate to use Clarendon Homes again.
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PiccatoSouth East Queensland, QLD
- Verified customer
Almost 4 year in our Clarendon
We choose Clarendon because of their good name in quality 2 story homes. We built the crestmead 46 with some slight changes to suit our block.
Clarendon went over and above and with a slight mix up of incorrect basin installed (which Clarendon fixed), everything else we were happy with.
Almost 4 years in to our home now and still enjoying it.
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kimSouth East Queensland, QLD
- Verified customer
Great quality, really fast
We decided to build our house with clarendon because of the New home consultant [name removed]. While there were other builders who had display houses at Rochedale, Clarendon was the only one who had all the plans, house build costs and any variation costs all at hand. This was very crucial for us as it helped us in determining the build cost even before we had purchased the land. Our consultant was very professional and would reply to every email that we sent to him (sometimes even on his day off). He was very proactive with chasing up the des...Read more
ign team with the plan modifications we had made. As a result our final plan was ready within 2 months of us starting the process. After the colour appointments once the house was ready to be built, we had our first interaction with [name removed]. Even though he was quite busy he made sure he put some time aside to meet up to discuss every stage of the build process. In the meeting he detailed every stage if of the build process and when certain component of the build was supposed to be completed (ex. slab, frame, roof, sheeting, painting etc). In our initial meeting we had requested if it were possible for the build to be fast tracked because of other commitments. [name removed] was quite understanding towards this and strived to deliver. It is because of his efforts only that the house was handed over in 15 weeks!. We had plenty of time to finish other stuff that we werent getting done through clarendon and move in as well. [name removed] has a keen eye and was able to pick up couple of issues with colour item variations that we hadnt signed off on. He was able to organise this very quickly and no delays were encountered. [name removed] was also helpful in accommodating variations during the build phase (we requested additional rendering to done on the back wall even though we had selected bag and paint on it initially). He was also consistent in responding to our queries during the build. Sometimes he would take longer to respond because of the number of houses under his care but he would definitely respond. We had asked for private building inspectors to perform inspections at the frame and completion stage. Clarendon were quite receptive towards this and had good working relationships with the building inspectors. The build inspector also commented on how good the quality of the build was both during the frame as well as completion stage. Very minor issues were found at each stage which Clarendon/[name removed] were happy to fix. Overall it has been a very positive experience building a house with Clarendon/[name removed]. Their quality of construction is very high and speed is great. They hire good tradies based on the little issues found during construction. [name removed] is friendly and is able to accommodate lot of Client's requests/variations during the build stage. He has a very keen eye for detail and will remember smallest of details of construction. If anyone is looking to build a new house i would highly recommend Clarendon/[name removed] Great Job Clarendon/[name removed]- 5 StarsSimilar opinion? Write a review on ProductReview.com.au!
TracSouth East Queensland, QLD
- Verified customer
Happy, 5 stars to Clarendon home Qld
We loved the quality of the Clarendon Homes displays at Aura and we fell in love with the designs. We went with the... which suited our block perfectly. We were able to change the plan to suit our family size which we weren't able to do with a lot of the other comparable builders.
Our supervisor [name removed] was excellent. Made the whole building experience a pleasure.
Built very quickly and to display home quality. Thanks heaps [name removed] and Clarendon Homes.
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Dilpreet SidhuSouth East Queensland, QLD
- Verified customer
Highly recommend Clarendon Homes
After getting the base price of my floor plan, I took all the packages offered by the builder and still final cost was almost same as the estimated cost.
Overall management of my house was really good, all the little issues which occurred after I moved in my house, are taken care of by the builder and resolved in a timely manner.
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- Verified customer
BA 00056307
Great experience overall with our build. Our site manager [name removed] was amazing and so supportive throughout our journey which made it all so easy. We also had great communication and timely updates from him as well as our CSC [name removed]. We would like to highly recommend clarendon homes and especially [name removed] and [name removed] from their team for great work.
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WhertSouth East Queensland, QLD
- Verified customer
Our dream home, built with minimal fuss.
Sales:
[name removed] was our salesman at Pallara. He was prompt and polite. He knew we had a budget, but that we really wanted a Hamptons Facade. He helped navigate us through a design process that was 'new territory' for Clarendon (being a forward facing double gable roof at an increased roof pitch). It was no issue for [name removed], which was a refreshing change of pace from other salesmen we had been talking to. He always picked up his phone and answered our questions. [name removed] gets 10/10 from me.
My only criticism is that pre-bui...Read more
ld phase is extremely drawn out (especially around the selections phase) which appeared to be a slow back of house issue. Once we decided to go to contract, we had basically had everything pre-selected and only asked for minor variations to the contract. The process took around 5 months to get to site (which is apparently pretty quick) but it felt like this process could be improved. I will admit, Clarendon did have there client relationship manager leave (our main point of contact after [name removed] (the legend) handed us over to pre-construction) during the process. But, you wouldn't have known it. It didn't stop things from pushing forward. Which was great. The Build: I feel lucky to have had [name removed] as our site supervisor, and he truly is a asset to Clarendon. There was something happening almost everyday on site and I never (at any time) felt the build was moving slowly. He delivered the house over a month before we expected and to a great level of finish overall. Very happy.Similar opinion? Write a review on ProductReview.com.au!
Vinay
- 2 reviews
- Verified customer
Our dream brought to reality
Amazing experience overall, [name removed] from Newport office was amazing with the entire pre-construction process from Planning to contracts, everyone at the Clarendon office were great in their approach with the entire selection process and [name removed] is a great Site Manager, honest, reliable and accommodating with all requests made.
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- Verified customer
00058710
We are pleased to say that we are satisfied with the professional advise from the staff at ClarendonHolmes,especially from [name removed] he was always available sincere and a very honest person.From the beginning up to the end no dramas.The final cost compared to the estimated cost was as expected reasonable.Kind Regards.Sikander and Sharifa Gutta.
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Rambo jnr.South East Queensland, QLD
- Verified customer
Great build
Thanks to Clarendon and [name removed] our site manager. Loving our new home. We moved in 1 month ago now and its feeling so homely.
Journey was amazing. Always kept informed with whats happening and photo updates every week.
Highly Recommend Clarendon homes and their team to build quality homes and in a quick time.
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HoangSouth East Queensland, QLD
- 2 reviews
- Verified customer
Happy with timeframe and build quality.
Great quality builder overall. We had a few issues during build and post hand-over but nothing that couldn't be fixed and all was fixed in due time and manner. The maintenance manager fixed a few thing that we didn't notice at our 6 months inspection which was really nice. Really happy overall and will certainly choose Clarendon again for our next home.
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- Verified customer
Site Manager
Built a two story home with Clarendon Homes, from the start to finish, everything was perfect. The site manager was so experienced and very professional; he answered our questions very promptly and he kept us updated with all the construction stages.
Thank you Clarendon Homes for building our dream home
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Dinto JoseSouth East Queensland, QLD
- Verified customer
Clarendon Homes Site Manager
Currently we are building a double story Clarendon homes house. Our site Manager Michael Muller has well experienced and professional approach and we are very happy to build with him. He will update all the stages and whenever we want to see the house or want to to discuss something he will arrange the meeting immediately and if some steps want to take he will do it ASAP. We are very happy to build our dream home with Clarendon homes and we thanks to them for given us a site manager like Michael.
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7 Peters Street PimpamaSouth East Queensland, QLD
- Verified customer
Site Manager [name removed]
[name removed] was very professional as well as treated us with utter respect. Always returned our call or emails and couldn't do enough to help this build a easy transition. [name removed] was always punctual when meeting us on the site to go over plans etc. he gave us a perfect run down on everything in the house so we weren't left wondering. We have been in our beautiful home for 5 months and really love it. This is the first time we have built new and [name removed] have made this a wonderful experience. Highly recommend Clarendon especially [name removed] and [name removed] our sales agent. The cost of our home is the reason we built new.
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Questions & Answers
Potential Customerasked
Can we change our Sales Consultant? We like the design of Clarendon home but having very unpleasant time with the sales consultant. They provide incorrect information most times, and we have to challenge on everything to get the right answer. They also miss everytime half of the items that I ask in email. It's just a repeat of same thing over and over again, and by the time we reach some acceptable level, then their promotion / pricing changes coz the sales person took weeks to settle our queries. We are just not able to come to the end of it. The cycle time is just far toooo long to come to the contract stage, and could be a reason for us to look elsewhere, which would be a shame.
3 answers
Customer Care T.Clarendon Homes
Hi Potential Customer. We are sorry to hear that you have been having issues with your sales consultant. Yes, you are most welcome to change sales consultants. We have private messaged you asking for your contact details. Thanks in advance.
Go to Ray Fellows in NEWPORT, he is amazing and knows his job well.
Ditch Clarendon while you can
Shayasked
Has anyone built the Granton 35 ?
Were you able to see any pictures prior to building ?
Thanks
1 answer
We didn’t build the Grafton35, we built the Paddington29. After paying deposits we we given black and white drawings in our tender/contract, could view the home layout and facade on the website, and we could visit the display home (not sure if Grafton has a display home). There’s a building with Clarendon fb page, someone may have photos of their own home on there.
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