Coles Home Building and Contents Questions & Answers
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Hi I have received my renewal for this year due in November, why has it gone up like $800.00 compared to last year ... this is ridiculous
Hi Sylvanab, thanks for taking the time to write your review. We're very sorry to hear your frustrations regarding your home insurance renewal, as we aim to provide a reliable and convenient service for our valued customers. Should you wish to follow this up further, we recommend emailing our dedicated team via insurance.enquiries@coles.com.au, as they'd be best suited to assist.
Seems like it is standard for the increases to be around $800 per year. I've had the same experience as many on this site ie nothing they will do about it - so suck it up! Guess there are going to be many of us voting with our feet!
Hi Julie, thanks for getting in touch, and we're very sorry to hear of your disappointment. We regularly review the premiums our customers pay to ensure they reflect the cost of protecting their house or content. That said, please be assured that your feedback has been forwarded to the team for their information. If you'd like to understand more about how insurance prices are calculated, please visit: external link . Should you have any further queries, please don't hesitate to call our team on 1300 265 374 or send them an email to insurance.enquiries@coles.com.au as they'd be more than happy to assist you further.
How much to cover my house for $200,000.00 plus contents of $20,000.00
Hi Patricia, thanks for taking the time to contact us. We recommend emailing our dedicated team via insurance.enquiries@coles.com.au, as they'd be best suited to assist.
Is my swimming pool blanket covered for damage.
Hi Paul, thanks for taking the time to reach out. We're very sorry for the unintended delay. Should you wish to follow this up further, we recommend emailing our dedicated team via insurance.enquiries@coles.com.au, as they'd be best suited to assist.
Hi you send renewal of the home and contents insurance policy letter i lost .can you sent a new policy lettet to my email address yatng98@gmail.com let me to pay $？？Thx...
home and contents policy letter for 2021-2022 renewal $？？Thx...
sent to my email please. yatng98@gmail.com Thx...
Hi there, thanks for taking the time to get in touch. Regretfully, we're unable to access our valued customers accounts for privacy reasons. To check your coverage, modify your cover and renew, we recommend logging into our Insurance Service Centre by visiting external link
Does Coles insurance cover termite damage?
Hi Jo-Ann, thanks for taking the time to get in touch. We recommend viewing our Coles Home Insurance product disclosure statement for more information. You can view it here: external link
I’ve emailed Coles car insurance in regards to having my next payment deferred and am still yet to receive a reply, it’s the second time in which I have emailed and had no response. Just curious as to what the wait times are for email replies and whether a call would be easier? Thanks
Hi Emm, thanks for taking the time to get in touch and we're sorry for the delay in our response. We're disappointed to hear that you're yet to receive a response from our team. We can confirm that our teams are experiencing higher than normal volumes and responding may take a little longer than usual. We recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist with your query or concern.
Inverter for solar is out of order and needs to replace that our electrician told us, Coles home insurance which we are using will be covered ?
Hi Suzie, thanks for taking the time to get in touch. Regretfully, we don't have access to our customers accounts and we recommend calling our Support Team on 1300 265 374, as they'd be best placed to assist.
Hi We have home insurance with Coles. Recently some one damaged our Garage. Coles approved our insurance claim to fix it.. We want Coles to pay cash.. We want our own builder to fix the garage. Coles do they pay cash for approved insurance claim.
Hi Sue, thanks for taking the time to get in touch. We recommend contacting our Customer Care Team on 1300 265 374, as they'd be best placed to assist.
I have Coles home & contents insurance cover & it’s due for renewal 30/5/20. I would like to please find out how much the renewal is going to cost, & I would like to amend a few items, I would like to remove specified contents inside the home please. 2nd our home currently has a mortgage on it with ME bank. 3rd our home was built in 1998 & not 2002. 4th excess on building please go up to 1,000 & contents to $250 & not $500. Policy COHO-6146-5847 Kind regards Patricia Silcock
Hi Patricia, thanks for taking the time to get in touch. We're sorry for the delay in our response. Regretfully, we're unable to access our valued customers accounts for privacy reasons. To check your coverage, modify your cover and renew, we recommend logging into our Insurance Service Centre by visiting external link
I have a house and contents policy that I wish to cancel because I sold my house. But would like to take out a new one for my new house. I will not move till the 30th April and its in a new property in a over 50th village. Please contact me about this matter. ASAP
Hi Marianne, thanks for getting in touch. Regretfully, we're unable to call you via this platform. To access your account and make changes, please login to your Insurance Service Centre. Alternatively, please email our Insurance Team via homeinsurance@coles.com.au - as they'd be best placed to assist.
I would like a quote for house and content insurance
We have had our contents & car insurance with Coles for many years & have found them very competitive in price with our companies. Our house insurance is covered as we live in a retirement village. Fortunately the only claim we have had to make was a small one for our car. We would highly recommend Coles insurance to you..
Hi Aline, thanks for getting in touch. We're excited to learn that you're interested in obtaining insurance through us. For a quote, please visit: external link and follow the promts.
My sister lives in the uk cancelled her coles home insurance in 4 feb 2020 and your still taking out payments from her bank account she has been trying to contact someone to help get a refund to no success who do we contact please vicki
Hi Vicki, thanks for raising your concern. We're sorry to hear this. Rest assured, we are working around the clock to get our call centres back to full strength and thank you for your patience and support. In the meantime, we recommend your sister emails our Customer Support Team via homeinsurance@coles.com.au.
Vicki, contact the ombudsmen, that's embesslment.
I have home contents insurance with you but I cant find the policy no and it needs to b paid
Hi Shirley, thanks for taking the time to get in touch. You should be able to find this information on one of the emails we've sent you. You can pay your renewal online by navigating to: external link . Alternatively, you may need to call our Customer Support Team on 1300 265 374, as they'd be best placed to assist.
how can i view my home/contents and car policies on line
Head over to the link below and log in. external link
Hi Trevor, thanks for getting in touch. If you have any questions about your policy, please call us on 1300 265 374 and we'd be happy to help.
I just received a policy renewal and the premium has increased by 25% while the building replacement cost went up by 10% and the contents by 3.8%. When I questioned why such a big increase and how do the maths work. I was given a common spell that Coles had re-assessed the post code risk. Really! We have loved there for 19 years and never a problem. Please explain.
Hi John, we regularly review the premiums our customers pay to ensure they reflect the cost of protecting your house. If you’d like to understand more about how insurance prices are calculated, please visit: external link . If you’d like to chat further, we recommend calling us on 1300 265 374.
How to send private message?
Can I claim for water damage in my ceilings
how much for$60000 contents only and accidental cover
please
Denise, get a Coles quote then get a woolworths quote, I did and saved $300 with Woolies,Cole's have also lost our 2 car insurance to woolies, Cole's,you are getting expensive
Hi Denise, thanks for getting in touch. We'd recommend that you contact our Customer Care Team on 1300 265 374 as they'll be best suited to assist you further.
Help! hELP!
Last Friday I have lost all my precious jewellery worth of 15k. We are a premium coles Insurance member FOR 2 YEARS and paying regualrly. Please help us we are in deep trouble. Someone broken our house through back door and taken all precious valuable items. My Insurance ID is COL191573353..Call centre not aware of our situation even if I explain. Please some higher manager call me asap. We mentioned that 15k jewellery and based on that only we lodged insurance. Now they are telling we cant provide it.
Posted 5 days ago ,, still no reply..
Hi Gaya, thanks for getting in touch. We're sorry to hear this and we'd like to look into this further. Can you please send us a private message with your full name, contact number and policy number?
Are my solar panels covered in my building insurance?
My policy # COHO88971424 Why cant it be found?
We're sorry to hear this, Robbier. If you'd like this followed up further, please send us a private message with your full name, contact number and claims details.
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