Cunard Line Questions

Ann L6y · Cunard Line Queen Elizabeth

We had our cunard cruise cancelled and we r getting refund so they say. We recived an email mid feb regarding our cancelled cruise and we hav been waiting ever since for our money which is quiet considerable. When we called cunard last week we were told they would expedite the refund but with the gentleman doing that it eould take another 6 weeks. Today is 10 weeks that we hav been waiting. Is anyone having the same problem? Many tks everyone.

Cass636y · Cunard Line

My husband lost his job and so I had to cancel 2 planned cruises with Cunard. The Coronavirus crisis has compounded the situation and money to pay bills and put food on the table is non existent. I have contacted Cunard to try and expedite my refunds ( mind you they still withheld well over $1000 in cancellation fees even though travel was more than 6 months out) but they keep stone walling me. Their actions are deplorable and they are greedy and very unsympathetic to the needs of others. I believe these actions are appalling and need to be reviewed.

David 6y

I'm sorry to hear this - yes I agree, they are behaving poorly and I hope they wake up and reflect on the impact this has on everyday lives.

Capnbazza 6y

If Cunard have canceled the cruises then you are entitled to a full refund. I realise you needed to cancel and wish you all the best but Cunard should realise what is happening to people and do the right thing. We have two cruises in October leaving Southampton and will need to cancel them together with our Qantas airfare. Qantas are wanting huge cancellation fees so we are waiting to see when borders are open. If they don't then Qantas will have to make a refund!!!