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Listing monitored by Dale Alcock Homes South West

Pros

Professional, timely customer service
Transparent pricing
High quality trade work

Reviews

  • Build Stage
  • Customer Service
    4.9 (414)
  • Site Admin
    4.7 (295)
  • Timeliness
    4.7 (325)
  • Structural Integrity
    4.8 (211)
  • Plumbing & Waterproofing
    4.7 (182)
  • Electrical & Lighting
    4.7 (177)
  • Flooring
    4.6 (143)
  • Transparency
    4.8 (314)
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Reviewer Photos & Videos

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And
AndSouth West, WA

Straightforward and Easy

published

Helpful straightforward and honest when it came to building, outlining everything I wanted and getting it done. Explaining every step whilst going through my first building journey made it fun and easy to do. Getting the results and products that I wanted. Overall extremely happy with everything Dale Alcock Homes has done.

Customer Service
4/5
Timeliness
4/5
Dale Alcock Homes South West
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Hayden
HaydenSouth West, WA

Excellent Process!

published

We are approaching the start of our construction and every step up until this point has been incredibly easy and enjoyable. As young adults we were very unsure of the process and when we approached the sales person in the display home we were politely greeted and run through the entire process. From then onward we have had no issues!

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes South West
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A Class Team

published

I have found the entire team to be professional and helpful, both during the planning phase and selection meeting. All my questions have been answered with open and honest communication. The process so far has been extraordinary, Celebrations have a fantastic team, passionate and dedicated to achieving the best possible outcome for their clients. Thank you for your help so far - lets build!

Customer Service
5/5
Incentivised Review No
Dale Alcock Homes South West
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Miranda G.
Miranda G.South West, WA

Supportive and flexible

published

Homebuyers Centre have been amazing. They've really actually listened to me and worked with me to achieve a plan that will work for my family. There have been a few obstacles but they've always come to me with possible solutions when telling me of these obstacles. I dig that!
Homebuyers have also been really flexible with their time, and very patient with me when I've needed to make decisions which I appreciate.
I am always welcomed into the building and offered coffee which is nice, it's a very warm welcome every time. I always leave feeling accomplished, respected, listened to.

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes South West
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Lauren
LaurenSouth West, WA

An exciting journey

published

We were going through a tough times, an end to vivid restrictions had our land lord kick us out with very little notice. So back to the parents house we went.
Knowing we didn’t have any savings we decided to look into build after I’d seen an add on Facebook.
Now 1 year later here we are, looking at moving into a new home, it’s being an exciting journey and it’s almost at an end but I wouldn’t change it for the world!

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Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes South West
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Excellent customer service

published

Dealing with Celebration Homes has been professional and patient. We have dealt with a sales person who explained the whole process from the beginning taking time to talk through every step. Our selections consultant is knowledgeable and his manner goes above and beyond expectations. No question goes unanswered and alternative options to selections for products are always on offer so that we could remain within our budget but also build our dream home.

Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes South West
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Denise
DeniseSouth West, WA

Fantastic experience !

published

We are so happy that we chose to build with Homebuyers Centre South West. The process has been straight forward and easy , we have had all of our questions answered and had a fantastic experience with our new home consultant who got us on our way to building our new home.

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes South West
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Nate-Claire MCcormack
Nate-Claire MCcormackSouth West, WA
  • 2 reviews

Honest builder

published

There time frames so far in the build process have been spot on, sometimes earlier than I have been told. I’m at plate height currently and am very pleased with the communication and quality of the build so far. my site supervisor cliff hasn’t messed around having already organised some items in advance so very happy to see there well organised and on top of everything as best they can be in these times.

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes South West
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Dave
DaveSouth West, WA

Very happy!

published

Just moved into our beautiful new home that was completed in just over nine months from slab down. The email and phone communication kept coming throughout the build and I would recommend Celebration Homes. IN the current environment to meet every deadline was a big effort and the whole team were great to deal with.

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes South West
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Mario Arevalo
Mario ArevaloSouth West, WA

What a good experience

published

From the first minute to the last we were made to feel relaxed and at ease. The consultants knowledge and experience during our selections visit made the experience a breeze. We were made to feel nothing but relaxed. We walked out of the consult feeling we had made all the right choices. Thanks so much

Customer Service
5/5
Timeliness
5/5
Dale Alcock Homes South West
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Hayden O.
Hayden O.South West, WA

Incredibly easy process with helpful Consultant

published
Customer Service
5/5
Site Admin
4/5
Dale Alcock Homes South West
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Tom W
Tom WBunbury
  • 4 reviews
  • 1 like

Overall very happy

published

Our build process was quite smooth, once construction started there was steady progress all the way through to completion with no huge delays. We were kept well informed throughout the whole build of what was happening and when. Cost of the build did not change. Handover was a bit rushed, with a few issues not being found before handover, such as keys not matching two of the door locks and our hot water system not working due to the water supply pipes being incorrectly installed, but these issues were fixed in reasonable time by contacting the support team, who were very helpful.

Overall we are very happy with our new home.

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes South West
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Exciting

published

Great help and assistance from all Celebration staff thus far. Chanel in the southwest show home has been excellent assistance with home plan and design with Brayden in the design centre in Bunbury, their help through the new home and pre start stage, both are true professionals. I am excited to be moving forward with the construction stage.

Build StagePre-Construction
Dale Alcock Homes South West
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Gemma Ainsworth
Gemma AinsworthSouth West, WA

One year completion inspection.

published

We had a few small things that we had noticed after a year of living in our new build. Trev came and sorted it all out in under a day. His workmanship was second to none and once again our house looked like the day it was built. What a legend!

Customer Service
5/5
Site Admin
5/5
Dale Alcock Homes South West
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Graeme
GraemeSouth West, WA

Can’t Wait

published

Given the chaos of the building industry over the past two years I feel that Dale Alcock have managed our home building experience well. We have been kept informed mostly, especially with the timing of the various stages and we are overall happy and looking forward to getting our keys.

Customer Service
5/5
Timeliness
4/5
Dale Alcock Homes South West
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Questions & Answers

David C.
David C.asked
Dale Alcock Homes South West

Dear Sir.
We have a section which is going to be build for new house in gold coast. Pls would some body of your company contacts me for brief meeting to give us advice for it? and quotation?
Look forward to your prompt response.
Best regards. David
[Contact Details Removed]

1 answer
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South WestSend a private message
Bridget and Matt
Bridget and Mattasked
Celebration Homes South West

Now that the COVID first home buyer incentive rush is starting to calm down, what is the average construction time, from the commencement of earthworks/footings/slab down etc for a single story home in South West WA? Thanks!

1 answer
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South WestSend a private message
Bridget and Matt
Bridget and Mattasked
Dale Alcock Homes South West

Now that the COVID first home buyer incentive rush is starting to calm down, what is the average construction time, from the commencement of earthworks/footings/slab down etc for a single story home in South West WA? Thanks!

3 answers
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South WestSend a private message
Bridget and Matt
Bridget and Matt

Thank you!! We are looking at Dunsborough in particular. Xx

Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South WestSend a private message
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Dale Alcock Homes South West

Details

About Dale Alcock Homes

Dale Alcock Homes South West is a home builder that also offers house and land packages throughout the areas of Harvey, Collie, Bunbury, Australind, Vasee, Busselton, and Dunsborough. They also have a range of display homes available to buy throughout the South West region.

The home builder has a team of over 70 staff who look after your home building project from start to finish - that’s from choosing the right floor plans until the final handover. Over the last 30 years, they’ve built over 21,000 new homes.

With a range of design options for single storey, two storey, or farmhouse homes and a company philosophy of building every home as if it were their own, Dale Alcock Homes South West strives to help you find a home design that suits you, your family, and your lifestyle.

Points of praise:

  • Most reviewers found that Dale Alcock Homes South West’s customer service was thorough, professional, and friendly. They said that company representatives were organised and provided excellent communication throughout the whole process, making it overall a stress-free experience for reviewers.
  • They also found that the company’s pricing was clear and transparent, and that they weren’t thrown any curveballs in the form of hidden fees.
  • Reviewers also appreciated the trade work done on their home, saying that it was done to a high standard, leaving them with a quality home.

ProductReview_2022 Awards_logo

Dale Alcock Homes South West is the proud recipient of a 2022 ProductReview.com.au Award in the Home Builders Perth & WA category. Above all else, reviewers praised the home builder for its exceptional customer service and timeliness in managing their project.

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