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Reviews

4.9

227 reviews
  • Build Stage
  • Customer Service
    4.9 (212)
  • Site Admin
    4.7 (152)
  • Timeliness
    4.8 (160)
  • Structural Integrity
    4.8 (119)
  • Plumbing & Waterproofing
    4.8 (108)
  • Electrical & Lighting
    4.7 (104)
  • Flooring
    4.6 (87)
  • Transparency
    4.8 (158)
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Mandy N.

Mandy N.Western Australia

Feedback

published

To date the communication from builder has been great! Although the build hasn’t started yet, everything else has been very smooth and efficient process, From signing up to build, prestart, signing formal contracts. I expect the build to be just as efficient. The staff are friendly and happy to help.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

Elspeth ..

Elspeth ..South West, WA

Really friendly staff who listen and provide solid advice

published

So far our build has been well managed and progressed in a very timely manner. Our New Homes Consultant was very helpful and provided lots of assistance when we needed it. The quality of the build so far has been excellent and without fault (Just had the roof beams installed). Any issues we had the customer service handled with grace and explained everything.

Customer Service
Site Admin
Timeliness
Build StageMid-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

gednie

gedniePerth, WA

  • 2 reviews
  • 1 like

Can't wait to move into our dream home.

published

We were first timers and our team were so patient and understanding, especially during the lockdown as my fiancee was in Perth and couldn't join me for the prestart. The suggestions were invaluable as we were guided by our experienced team, from adapting the plans to custom fitting the insides to our needs.
Thank you Homebuyers for allowing our dreams to come true.

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Incentivised ReviewNo
Build StageMid-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West
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Kieran Sheppard

Kieran SheppardSouth West, WA

Building our dream home

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

Megan K.

Megan K.South West, WA

Suoer helpful to first buyers

published

Building my first home has been such a breeze with the Homebuyers Centre, the whole team is so efficient regarding information, not only are they very knowledgeable, but they explain it really simply so you really understand everything happening. Working with Georgia Dodd has been just a breeze and I thoroughly recommend her service

Customer Service
Site Admin
Incentivised ReviewNo
Build StagePre-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West
Bianca

BiancaSouth West, WA

Such an easy design process!!

published

Currently still in pre-construction stage but the process so far has been easy! Such professionalism and helpfulness in the design process and throughout Prestart. Lisa and Sam C have done an amazing job of keeping us updated and ensuring we didn't go too far over budget. Final cost wasn't too much higher than our original budget so absolutely happy so far.

Customer Service
Build StagePre-Construction
1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

Review-it

Review-it

  • 3 reviews
  • 1 like

Loving my new home

published

The Site Supervisor was very approachable and kept me in the loop throughout the build. Near completion there was an issue (partly due to my decision on the initial plan). This was sorted, fixed accordingly and quickly with no variation charge just cost for re-positioning the aircon unit. Now love living in my new home and settling in comfortably. Thanks Celebrations!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateOctober 2020
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

Jacob

Jacob South West, WA

Croydon

published

The build so far has been well managed. Any queries and questions by myself were quickly answered by admin. The final cost during prestart was a lot cheaper than expected and I cannot wait for the final build to be completed. The quality of the product is great and the accessories are well designed.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateAugust 2021
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

HBC special

HBC specialSouth West, WA

Excellent and professional

published

Out standing products and a few added bonuses that I wasn’t aware of that were not normally standard range but was included. A lot of well organised people and knowledge was outstanding. The products were fresh and modern with availability. Really recommend everyone and the process has been enjoyable so far

Customer Service
Build StagePre-Construction
1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

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Shanelle J

Shanelle JSouth West, WA

Simple and stress-free!

published

As a new home builder, it is difficult to be aware of all aspects of the build with no experience. We are very impressed with the smooth and simple process Homebuyers have provided us, their consultants are full of knowledge, experience, and are always happy to assist with any queries.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

Chelsea Morris

Chelsea MorrisSouth West, WA

Amazing customer service

published

Right from first speaking with a consultant at the display home they were amazingly helpful but with no pressure. Being a single person who had never built before it couldn't have been more stress free. Assistance with finance was amazing. Value for money with the inclusions was definitely there and workmanship and timelines were spot on. Couldn't recommend them more.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateMarch 2019
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

Sarah

SarahSouth West, WA

Continuing to be amazing, supportive and helpful.

published

Our house has started, beyond excited!!! The beautiful, friendly and supportive staff (including the amazing Brayden and Chanel) is still a wow factor. Knowing Brayden is always their to hold our hand through this next process is so comforting, thank you again and look forward to the next stage x

Customer Service
Transparency
Build StageMid-Construction
1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

The reviewer stated that an incentive was offered for this review

Ben

Ben

  • 2 reviews
  • 2 likes

Awesome experience and fantastic team!!

published

Enjoyable experience. Nothing was too big or too small and the team was very honest from the start. Chris was always in contact prior to signing up with Dale Alcock SW but without being "pushy". It has been an amazing experience throughout the whole design and pre-construction phase working with Chris and his knowledge. Being our first ever build it was slightly daunting but Dale Alcock SW made everything simple and easy. Great communication throughout pre-construction with phone calls/emails between both Chris and Amba always answered promptly and consistent updates on how permits etc are going. Cant wait for the finished product.

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West
Gerardo and Michelle

Gerardo and MichelleSouth West, WA

Fantastic Experience can't Fault it

published

The Build was managed really well from the initial meeting until now final stages
We are in the final stages Of the build
We had no Real Issues apart from Covid!! Even though covid was a major issue for everybody ,Dales made it easy, comfortable and safe to continue our build.
We did struggle a little when our Home coordinator had to be changed 3 times. Dales did have legitimate reasons for the changes, The start back after covid, new baby being born are situations out of everybody's control.
Any issues that were raised were dealt with pretty good from Dales, they always answered our e-mails and inquires.
Apart from changes we made there were no hidden costs but we are yet to make our final payment.

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
Construction End DateNovember 2020
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West
Lewis

LewisSouth West, WA

Smooth and stress free!!

published

The whole process from start to finish was so smooth and stress free. The communication from each department was amazing as my house progressed through the system. I was constantly getting updates & being informed of where everything was at. I signed up 9 & a half months ago, I receive my keys in two weeks !! :) The house looks incredible.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateOctober 2020
See all answers
1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West
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Leesh

LeeshSouth West, WA

  • 3 reviews
  • 1 like

Best Experience By Far!

published
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

Chris and Casey: Dale's Dream Team

published

We feel beyond lucky and grateful working with Chris and Casey at Dale Alcock Bunbury. Our initial meeting, preselection and prestart process has been a dream. They are both extremely professional, timely, accurate, attentive, supportive, organised, approachable, efficient, communicative. We are very satisfied with everything in the process so far.

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes S.Dale Alcock Homes South West
Tim

Tim

  • 2 reviews
  • 2 likes

Great pre-build experience

published

We decided to go with Dale's over another project builder to design and construct our new house and ancillary in Margaret River. It's been a great experience from the very start with Dean (home consultant) working through the designs with us and then later with Amba through the pre-start process. We came with a custom design so it's not always been straight forward at times but we've ended up with something we're 100% happy with and now can't wait for the actual building process to start. I'd highly recommend Dales if you are looking to get a great price with a builder you can feel comfortable with to do a good job.

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

Pre Start and pre Build has been awesome

published

Everything has been fantastic with the Dale Alcock team since we walked into the store in Margaret river and now we are about to commence building. Cannot comment on workmanship yet as construction has not begun but Dean and Amba have been absolute legends and could not thank them enough.

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

Great experience

published

We have been in our new Dale Alcock home for 3 weeks now, we are so happy we built with them. Everyone involved was so great to deal with and they all gave a sense of pride in their work and the brand. They also made sure we were in the house before our rental lease ran out so we didn't end up homeless! We had a few very minor bumps along the road as to be expected with building, but everything was dealt with in the best possible way which makes all the difference. Would like to give a huge thank you to Heidi, Shannae, Brandon and Mick. You have made our dreams a reality.

  • +1
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateAugust 2020
See all answers
1 comment
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West
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Questions & Answers

Abul H.

Abul H.asked

Dale Alcock Homes South West

Hi
I have an old house in Dallas (VIC 3047). I plan to knockdown and build a new two-storie house of 35-40 Squares.
Can I talk to some one about this?

ABUL HASHEM
0413599580

1 answer
Dale Alcock Homes South West
Dale Alcock Homes SWDale Alcock Homes South West

Hi Abul,

We are based in the South West of Western Australia. We have a Homebuyers Centre branch in Victoria though. They might be able to help you more. Their website is https://vic.homebuyers.com.au/

- Dale Alcock Homes South West team

Get an answer from our members and Dale Alcock Homes South West representatives

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