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From the November 12th, 2020 until February 28th, 2021 Dale Alcock Homes South West was offering a $50 prepaid Visa gift card to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous Incentives include: January 2017, until February 2019, a $50 Coles Myer voucher.
Dale Alcock Homes South West
Dale Alcock Homes South West, Celebration Homes South West, Homebuyers Centre South West (See All)Pros
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Helpful straightforward and honest when it came to building, outlining everything I wanted and getting it done. Explaining every step whilst going through my first building journey made it fun and easy to do. Getting the results and products that I wanted. Overall extremely happy with everything Dale Alcock Homes has done.
The reviewer stated that an incentive was offered for this review
We are approaching the start of our construction and every step up until this point has been incredibly easy and enjoyable. As young adults we were very unsure of the process and when we approached the sales person in the display home we were politely greeted and run through the entire process. From then onward we have had no issues!
Hi Hayden,
Thanks so much for leaving an awesome 5-star review. It's great to hear the process so far has been easy and enjoyable, and that your New Homes Consultant has been so polite and helpful. ...
Read more We hope you enjoy the rest of your home building. What an exciting time! From the team at Dale Alcock Homes South WestThe reviewer stated that an incentive was offered for this review
I have found the entire team to be professional and helpful, both during the planning phase and selection meeting. All my questions have been answered with open and honest communication. The process so far has been extraordinary, Celebrations have a fantastic team, passionate and dedicated to achieving the best possible outcome for their clients. Thank you for your help so far - lets build!
Hi Kya,
Thank you for leaving such a lovely 5-star review. We are so happy to hear that you have found the process to be extraordinary and that the team have been professional, helpful and dedicated to achieving the best outcome for you. ...
Read more We hope you enjoy the remainder of your home building journey, and make many beautiful memories in your new home! This is such an exciting time. From the team at Dale Alcock Homes South WestHomebuyers Centre have been amazing. They've really actually listened to me and worked with me to achieve a plan that will work for my family. There have been a few obstacles but they've always come to me with possible solutions when telling me of these obstacles. I dig that!
Homebuyers have also been really flexible with their time, and very patient with me when I've needed to make decisions which I appreciate.
I am always welcomed into the building and offered coffee which is nice, it's a very warm welcome every time. I always leave feeling accomplished, respected, listened to.
Hi Miranda,
Thank you for leaving such a great 5-star review! We are so pleased to hear that your home building journey has been an amazing experience so far, and that our team have been flexible, p...
Read moreatient, welcoming and have come to you with solutions where you have faced obstacles during the process. We will be sure to pass on your lovely comments.The reviewer stated that an incentive was offered for this review
Find out how Dale Alcock Homes South West compares to other Project Home Builders
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We were going through a tough times, an end to vivid restrictions had our land lord kick us out with very little notice. So back to the parents house we went.
Knowing we didn’t have any savings we decided to look into build after I’d seen an add on Facebook.
Now 1 year later here we are, looking at moving into a new home, it’s being an exciting journey and it’s almost at an end but I wouldn’t change it for the world!
Hi Lauren,
Thank you for your awesome 5-star review. We are so glad to hear you have had an exciting and enjoyable building journey with us. What an amazing accomplishment!...
Read more We hope you enjoy making many happy memories in your beautiful new home in the years to come. From the team at Dale Alcock Homes South WestThe reviewer stated that an incentive was offered for this review
Dealing with Celebration Homes has been professional and patient. We have dealt with a sales person who explained the whole process from the beginning taking time to talk through every step. Our selections consultant is knowledgeable and his manner goes above and beyond expectations. No question goes unanswered and alternative options to selections for products are always on offer so that we could remain within our budget but also build our dream home.
Hi Amanda,
Thank you for your lovely 5-star review. We are so happy to hear that your New Homes and Selections Consultants have been so helpful in assisting you to build your dream home within your budget. ...
Read more We hope you enjoy the remainder of your building journey and make many happy memories in your new home. Very exciting times! From the team at Dale Alcock Homes South WestThe reviewer stated that an incentive was offered for this review
We are so happy that we chose to build with Homebuyers Centre South West. The process has been straight forward and easy , we have had all of our questions answered and had a fantastic experience with our new home consultant who got us on our way to building our new home.
Hi Denise,
Thanks so much for your 5-star review. We are so pleased to hear you have enjoyed your journey so far with Homebuyers Centre South West and your New Homes Consultant. Our team aim to prov...
Read moreide an excellent customer experience every time and we are happy to hear that this time was no different.The reviewer stated that an incentive was offered for this review
Related Articles
- 2 reviews
There time frames so far in the build process have been spot on, sometimes earlier than I have been told. I’m at plate height currently and am very pleased with the communication and quality of the build so far. my site supervisor cliff hasn’t messed around having already organised some items in advance so very happy to see there well organised and on top of everything as best they can be in these times.
Hi Nate-Claire,
Thanks for taking the time to leave us such an awesome 5-star review. We are so pleased to hear that you are happy with the communication and quality of your build so far. Our team pr...
Read moreide themselves on excellent customer service and we're glad to hear that this has been your experience. We will be sure to pass your lovely feedback onto Cliff.Just moved into our beautiful new home that was completed in just over nine months from slab down. The email and phone communication kept coming throughout the build and I would recommend Celebration Homes. IN the current environment to meet every deadline was a big effort and the whole team were great to deal with.
Hi Dave,
Thanks for an awesome 5-star review. We are so pleased to hear that you are happy in your beautiful new home and received regular communications throughout your home building journey. Our t...
Read moreeam aim to provide an excellent customer service every time and we're glad to hear your experience was no different.The reviewer stated that an incentive was offered for this review
Find out how Dale Alcock Homes South West compares to other Project Home Builders
Know better, choose better.
From the first minute to the last we were made to feel relaxed and at ease. The consultants knowledge and experience during our selections visit made the experience a breeze. We were made to feel nothing but relaxed. We walked out of the consult feeling we had made all the right choices. Thanks so much
Hi Mario,
Thank you for taking the time to leave such a great 5-star review! ...
Read more We are so pleased to hear your selections consultant was 'a breeze'. We aim to make each stage of your home building journey an enjoyable experience and we're glad to hear this was no different. We will be sure to pass your lovely comments onto your Selections Consultant. From the team at Dale Alcock Homes South WestThe reviewer stated that an incentive was offered for this review
We initially visited multiple different building companies where we were not really given the time to query our interests. This all changed when we walked into the treendale homebuyers display home where we met our new homes consultant. We were very new to the process and didn't really understand the steps involved, the consultant sat us down and discussed the process and was incredibly helpful and polite. He didn't once push us to sign up or anything, we exchanged numbers and he provided us with multiple floorplans to play around with. We even...
Read moretually found one we liked but wanted to make alterations, our consultant didn't hesitate to give us the information on whether we could make those changes. We would highly recommend shopping with homebuyers centre as they have been nothing but helpful the entire journey so far.Hi Hayden,
Thank you for taking the time to leave a lovely 5-star review! We are so glad that your New Homes Consultant has been so helpful and transparent with you so far. Our team aim to provide a...
Read moren excellent customer service experience every time and we're glad your experience has been no exception.The reviewer stated that an incentive was offered for this review
- 4 reviews
- 1 like
Our build process was quite smooth, once construction started there was steady progress all the way through to completion with no huge delays. We were kept well informed throughout the whole build of what was happening and when. Cost of the build did not change. Handover was a bit rushed, with a few issues not being found before handover, such as keys not matching two of the door locks and our hot water system not working due to the water supply pipes being incorrectly installed, but these issues were fixed in reasonable time by contacting the support team, who were very helpful.
Overall we are very happy with our new home.
Hi Tom,
Thank you for taking the time to write us a review. We are glad to hear that your building journey was smooth, with no delays or price increases. Our team aim to be transparent with our custo...
Read moremers at all stages of their build, and we're glad your experience was no different.The reviewer stated that an incentive was offered for this review
Find out how Dale Alcock Homes South West compares to other Project Home Builders
Know better, choose better.
Great help and assistance from all Celebration staff thus far. Chanel in the southwest show home has been excellent assistance with home plan and design with Brayden in the design centre in Bunbury, their help through the new home and pre start stage, both are true professionals. I am excited to be moving forward with the construction stage.
Hi The Woods,
Thank you for leaving such a great 5-star review. ...
Read more We are so glad to hear you have been happy with your experience and assistance from our staff along your building journey so far. We will be sure to pass your lovely comments onto Chanel and Brayden. We wish you all the best with the rest of your build journey, we too are excited to see your home come to life! Kind Regards, The Dale Alcock Homes South West teamThe reviewer stated that an incentive was offered for this review
We had a few small things that we had noticed after a year of living in our new build. Trev came and sorted it all out in under a day. His workmanship was second to none and once again our house looked like the day it was built. What a legend!
Hi Gemma,
Thank you for your awesome 5-star review. ...
Read more Here at Dale Alcock Homes South West we pride ourselves on providing excellent customer service, and we are glad to hear your experience with our service team met this expectation. We will be sure to pass your lovely comments on to Trev! Kind Regards, The Dale Alcock Homes South West teamGiven the chaos of the building industry over the past two years I feel that Dale Alcock have managed our home building experience well. We have been kept informed mostly, especially with the timing of the various stages and we are overall happy and looking forward to getting our keys.
Hi Graeme,
Thank you for your review! It's great to hear that our team have effectively communicated with you throughout your home building journey so far. Our team prides itself on ensuring they ar...
Read moree providing the best customer experience possible and we are glad this time was no different.The reviewer stated that an incentive was offered for this review
Questions & Answers
Dear Sir.
We have a section which is going to be build for new house in gold coast. Pls would some body of your company contacts me for brief meeting to give us advice for it? and quotation?
Look forward to your prompt response.
Best regards. David
[Contact Details Removed]
Hi David,
Thank you for reaching out. ...
Read moreUnfortunately we are unable to assist, as we only build in the South West of WA. Kind regards, The team at Dale Alcock Homes South WestNow that the COVID first home buyer incentive rush is starting to calm down, what is the average construction time, from the commencement of earthworks/footings/slab down etc for a single story home in South West WA? Thanks!
Hi Lisa,
Thanks so much for getting in touch! The timeframe for building right now will vary between geographical locations in the region. We would be happy to provide specifics - if you send an emai...
Read morel to enquiries@sw.dalealcock.com.au we can answer any questions you may have.Now that the COVID first home buyer incentive rush is starting to calm down, what is the average construction time, from the commencement of earthworks/footings/slab down etc for a single story home in South West WA? Thanks!
Hi Lisa,
Thanks so much for getting in touch! The timeframe for building right now will vary between geographical locations in the region. We would be happy to provide specifics - if you send an emai...
Read morel to enquiries@sw.dalealcock.com.au we can answer any questions you may have.Thank you!! We are looking at Dunsborough in particular. Xx
Hi Lisa,
Dunsborough is a great choice! There are a few varying factors that will impact the answer here: such as, whether it's titled or untitled land, which of our three brands you choose to build ...
Read morewith, when you'd be looking to start the process etc. We'd be more than happy to provide specifics that relate to your particular needs if you'd like to send us an email to enquiries@sw.dalealcock.com.au, or call 9792 0555 if you'd prefer to chat to someone over the phone.Get an answer from our members and Dale Alcock Homes South West representatives
Details
About Dale Alcock Homes
Dale Alcock Homes South West is a home builder that also offers house and land packages throughout the areas of Harvey, Collie, Bunbury, Australind, Vasee, Busselton, and Dunsborough. They also have a range of display homes available to buy throughout the South West region.
The home builder has a team of over 70 staff who look after your home building project from start to finish - that’s from choosing the right floor plans until the final handover. Over the last 30 years, they’ve built over 21,000 new homes.
With a range of design options for single storey, two storey, or farmhouse homes and a company philosophy of building every home as if it were their own, Dale Alcock Homes South West strives to help you find a home design that suits you, your family, and your lifestyle.
Points of praise:
- Most reviewers found that Dale Alcock Homes South West’s customer service was thorough, professional, and friendly. They said that company representatives were organised and provided excellent communication throughout the whole process, making it overall a stress-free experience for reviewers.
- They also found that the company’s pricing was clear and transparent, and that they weren’t thrown any curveballs in the form of hidden fees.
- Reviewers also appreciated the trade work done on their home, saying that it was done to a high standard, leaving them with a quality home.
Dale Alcock Homes South West is the proud recipient of a 2022 ProductReview.com.au Award in the Home Builders Perth & WA category. Above all else, reviewers praised the home builder for its exceptional customer service and timeliness in managing their project.
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Hi And,
Thank you for an awesome 5-star review! We are so pleased to hear that you have been extremely happy with your home building journey so far, and that the team have been helpful, straightforw...
Read moreard and honest during the process and managed to get your the results and product that you wanted. Our team prides itself on being transparent and providing excellent customer service and we're glad to hear your experience has been no different!