Dyson DC35 Questions & Answers
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Fully charged battery. Pull the trigger and nothing runs but light blinks green. Anything to try?
Hi, Can you please tell me if an original DC35 charger will power/charge a V6 model? Thanks. Sue
Hi Sue, thanks for your message. Our DC35™ has a different charger to the V6™. If you'd like to discuss this further, please reach out to our support team, our contact details are listed here: external link
Will aDc35 charger work with a V8 animal?
Hi Robert, thanks for reaching out. The DC35™ charger is not compatible with the Dyson V8™
DC35 type B. Hoping someone can help as Dyson can't or won't. Suggested I go to ESpares but without knowing what part is not working I can't order anything. I have taken to pieces, no blockages. I have power (green light on and on MAX) button but nothing happening. Does it just need a new battery? Thank you
How do I replace the upper release button The one that opens to get at the filter?
Thank you for your question. This part is included as part of the Cyclone assembly. We may have these parts available but we'd need to know the exact model you have in the DC35 range. Please contact our helpline via phone, live chat or email through external link and one of our experts will guide you in the right direction.
The tube connection on my dustbin is loose. I see 2 screws in the dustbin, tightened them but still loose. Any ideas?
The machine is cutting out after a few seconds
That usually means you need to purchase a new battery.
If your machine is cutting out, we would encourage running through the troubleshooting outlined here: external link If this can't be solved by our troubleshooting tool, it will prompt you to get in touch with our Dyson Experts to help get this sorted for you.
Green light flashing on the head unit vac not working does this mean I need a new battery?
This could indicate the battery needs to be replaced, however we would value the opportunity to run through diagnostics with you to ensure this is the case. So we can assist further and diagnose this, we would kindly encourage getting in touch with our Dyson Experts. You can find our contact details here: external link .
If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to hearing from you and assisting.
Dyson dc 35 plugged into charge,green light flashing on charger?
This could indicate a difficulty with the main body of the machine, or the battery. So we can assist further and diagnose this, we would kindly encourage getting in touch with our Dyson Experts via auaskdyson@dyson.com. If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to hearing from you and assisting.
Why is there a green light showing up on my Dyson when I try to start it It’s not starting at all do I need to reset it
If you pull the trigger of your machine and the light turns green and doesn't flash, this indicates something untoward is happening within the main body of the machine. So we can best assist, please get in touch with our Dyson Experts on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
If you aren't in Australia, please visit external link (which will redirect based on your location) and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to hearing from you and assisting.
Hi...DC35 animal brush is spinning whilst pulling vacuum backwards but brush stops rotating when pushed forward and it sounds like suction is less...I have cleaned and wiped electric connections... Battery few months old .... Any suggestions ?..
Thank you for your question and we are sorry to hear that you are having an issue with your machine. First we'd kindly ask you to run through the troubleshooting checks on external link . Should you find the issue persists please reach out to our experts at auaskdyson@dyson.com for the best resolution.
Bought a new battery for my DC35 - it arrived charged up and worked fine. Just trying to recharge it but the charger light goes off after a couple of minutes. It's not charging. Dont want to buy a new charger in case it's (again) something else. Can anyone help - and please dont say "reach out to our Dyson team ...." . I KNOW it's no longer supported!
To confirm, the DC35 machine is still supported with the majority of parts still available. As we'd hate to give the incorrect advise, we would ask for you to get in touch with our Dyson Experts via auaskdyson@dyson.com so we can troubleshoot and give advise specific to your machine to get this sorted.
We hope to hear from you and look forward to getting this sorted.
5 year old DC35, just in the last 3 months the device isn't holding a charge for very long. Probably use this (when it worked well) for 10 minutes every few days. It stays permanently on wall charger when not in use.
Appears to just be the battery. Ordered a replica one, with higher mHA (4800) so not only should take a charge, but last a bit longer - I think the standard battery is only 4000mHA.
Nothing to see here - just informational.
Dyson recommend the use of Dyson Genuine Components. Non-genuine parts aren't designed by Dyson Engineers and often aren't tested to the same performance and safety standards. To find a Dyson Genuine Battery (with its own Dyson Guarantee), please get in touch with our Dyson Experts via auaskdyson@dyson.com. We are happy to help.
I was pushed onto buying a new dyson. I like appliances to last more than 5 years.
While upgrading is an option, parts are certainly available for the DC35 and you should be presented with both options. Feel free to email us if we can assist further or you'd like us to look into your interaction with us further.
I contacted support last week. The whole interaction was merely treated as a sales exercise and at no point was I offered information or pricing on a battery - despite the person identifying that was the problem.
So I’ve purchased elsewhere.
And this is not how we want you to feel or any Dyson Owner to be treated. If you change your mind, we are very keen to see where we went wrong and get this corrected. Please just email us.
As a footnote to this, I received the new after-market large capacity battery, and the vacuum is as good as new. The sales rep absolutely refused to hear what I was saying - I have a cleaner, I don't need an expensive vacuum, the DC35 barely gets used, but sits in the charge cradle when not in use. I just needed a new battery but he was oh-so-keen to sell me some $1000 top of the range vacuum, when the use-case was the furthest possible from that. I expected better.
If Dyson are interested in following up internally, my order ref is 5301574303 and the person I spoke with was called [Name Removed]. I have a mobile number which I won't post here.
Thanks for providing this reference number. This has been passed on for internal investigation. While you won't be notified of the outcome, please be assured any necessary actions will be taken. Should you wish to discuss further, please just email us and we will be in touch.
Can you use the soft fluffy head on dc35
Apologies for any disappointment, however the Soft Roller Cleaner Head isn't designed for the DC35 and won't fit.
If we can assist further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help.
Dc 35 is hard to push - clean brushes and spins well ??
We encourage checking the wheels of your floor tool are clean, clear of any debris and spin freely. If they are and the problem persists, please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our team are available Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Ive just bought a DC35 and although the battery is fully charged the machine powers off after only a few seconds. It has a relatively new battery. I reading this is a common fault. I've cleaned the thing from top to bottom and also the connection points. Please advise.
We would value the opportunity to run through some troubleshooting to help find out what is happening and get a resolution. To ensure we get a resolution, please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST.
If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to hearing from you and assisting.
My DC35 will not charge or run. Nil indicator light when in the charger. Indicator light on when trigger pulled, but no motor function. Is this a battery failure or a charger failure. Multi meter shows charger output at 1.6V dc with no load. ( ie, unit not in the charging cradle )
To diagnose this further, we kindly ask you to please forward this query along with your details to auaskdyson@dyson.com. Our Dyson Experts will be in touch very shortly to help get this sorted.
My dyson d35 wont charge it works if a fully charged battery put in. I bought 2 new batteries and both won’t charge. I have tested the charger on another battery and it will charge it. Can the battery charge when not connected to the machine?
This is unusual to hear as when the charger is plugged into the battery, it plugs directly in to the battery, bypassing the main body of the machine if in the machine. While the battery can be charged externally to the machine, we would encourage reaching out to our Dyson Experts via 1800 239 766 with your machine handy so we can get this sorted. Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST.
If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to assisting you.
Can I leave it on charge constantly on its wall station?
It is recommended you leave the machine on charge when not in use, even if you haven't fully used the battery. This will ensure it is always ready for your next cleaning session. Your Dyson DC35 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.
Should we be able to further assist, our Dyson Experts are available via auaskdyson@dyson.com and happy to help. Alternatively, If you are not in Australia, please visit external link and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Thank you that answers my question and gives me peace of mind
what about a proper answer, not the old "im sorry to hear that, Reach out to the dyson Experts" Why don't you put the Dyson experts on to answering questions on this site, There must be thousands of posts regarding the Dyson 35 cutting out after a few seconds.
Yah, I just dont think they will really care about our complaining, they are a large corp. and have millions of customers. I just wanted to warn other people and I will not be buying another Dyson that is for sure
As we would hate to provide an inaccurate diagnosis, please be assured we provide general troubleshooting, however would hate to make a incorrect specific recommendation without a complete diagnosis. For this reason, we encourage getting in touch as we are able to troubleshoot individually to ensure we provide the correct information (as this can vary from machine to machine).
Hmm I had stated the model and the problem, I stand by what I said originally , Get the experts to answer the questions on this page.
Get an answer from our members and Dyson representatives
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