Dyson V7 Questions & Answers

I would ring dyson directly. They are usually more than happy to assist.

I'm looking for the answer???

Mine does too. There is not much of an answer, I figure Dyson is just crappie. Drains the battery hence why it cuts out. The longevity of my battery is slowly diminishing along with suction power. I've only had it 3 years.

Thanks for the question, Mary F, if your machine is also making a pulsating noise, this is a mechanism that was built into our cord-free models to alarm customers of a blockage or buildup of dust somewhere within the machine. Often this can be fine dust clogged in the Filter or Cyclone that isn't visible. We are confident this issue can be resolved by running through all the steps in the two videos below: external link  external link  If by any chance this doesn't resolve the issue, feel free to contact us via external link  for further assistance.

dud battery

Appears to be a problem with on off switch,just installed new battery.

This is answer.

Think you may need a new battery, available on Amazon.

Dyson V7 does not include docking station and a few other tools. It is a budget model. Only Dyson Absolute models include docking station. The Absolute range of Dyson is more expensive. I bought a docking station for my V7 on Ebay for $25.00 and happy with it. How do you like your " multipurpose" brash? It leaves marks on my high gloss wooden floor.

maybe needs charging? or maybe faulty battery or maybe the on off button do you have another battery to try? hope this helps

If it is not an original Dyson maybe the answer, I purchased one of Ebay and had a refund as same issue

Usually means Dyson is clogged try unclogging and clean all filters and airways

Same here

Hi Paul, thanks for reaching out. If you wish to discuss your concerns, please reach out to our experts for support: external link 

Needs charging. Means your battery has got to the end of its life. Needs a new $129 battery from dyson. To remove the old battery there are 2 screws under battery near the canister that come out with a small Phillips head screwdriver. I replacement my battery this week with a third party battery that lasts ages now. Did this to another dyson that is still going strong with the 3rd party battery($40) 4 years later.Original batteries barely last the 2 years they are under warranty for. I used to use my dyson monthly in holiday house and left it on charge in between , apparently the battery lasts heaps longer if you take it off charge after a few hours.

Hi David, thanks for your question. We need a bit more information to determine the exact cause of this issue. Check what happens with the battery light when you connect the charger; also check which power mode it's set to - for example, Max mode gives strong suction but a lower run time. To troubleshoot this further please reach out to our experts. external link 

No I don’t think that’s normal. Mine are still there.

Sorry I think gave wrong model as that was one before. It is the V7 animal & brush has red bristles & softer black ones which have all nearly gone on purple roller. Thankyou.

Thanks for the clarification about your machine being a Dyson V7™ Animal. The bristles on the brush bar consist of two types of fibres. The coloured bristles are made of nylon, the black carbon fibre bristles have anti static properties and their function is to collect fine dust from hard floor. With the fineness of these bristles and the material's brittle nature they may wear slightly faster than the nylon ones, particularly when used on rougher surfaces, however we include more of these on the brush bar to help counteract this effect. If it gets to the point where pick up of fine dust on hard floor is reduced that's when we'd suggest replacing the brush bar.

We'd encourage you to contact our experts to direct you to the right Brush Bar for your individual machine. Our methods of contact can be found here: external link 

Thankyou for the information it doesn't at all sound like normal wear then more like somebody has cut the whole lot off! Thanks anyway.

Same has happened with my Dyson v7 animal - black bits suddenly gone… crazy.

Please contact our experts to help you select the right Brush Bar for your machine. external link 

Hi I live on my own and do different parts of the house on different days, so don't need spare battery. Hope this helps.

To confirm, the V7 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 20 minutes on high power mode. Without using a motorised tool it can run up to 30 minutes on high power mode. On Max mode, the machine will run for 6 minutes regardless of the tool in use. As the battery is screwed in on V7 models, we advise against regularly removing the battery.

If you have any further queries with your V7, please don't hesitate to get in touch with our Dyson Experts via Facebook Messenger, Live Chat or phone. You can find our contact details here: external link 

We are sorry to hear of this. Please get in touch with our Dyson Experts via Facebook Messenger, Live Chat or phone and we will only be happy to help. You can find our contact details here: external link 

Normal behavior for the Dyson V7 is for the light to turn on when the machine is put on the charger (even if fully charged, it should turn off for a few seconds). It will then turn off when fully charged.

If the light on your charger isn't turning on at all, we would kindly encourage contacting our Dyson Experts via phone or live chat. You can find our details and chat links here: external link 

That seems unusual. I’d speak to Dyson about it if you’ve given it enough time to recharge. Good luck

So we can help with a resolution, we'd encourage getting in touch directly with our Dyson Experts. You can find our contact details and live chat links here: external link  We hope to hear from you and look forward to assisting.

We have a dog (admittedly a non shedding one) and it vacuums fine as long as it actually vacuums. I love the ease and convenience of a stick vacuum.

The Dyson V7 Animal Origin is designed to help remove pet hair from the home. The direct drive cleaner head is motorised and features stiff nylon brushes that work to agitate the carpet pile and remove dust dirt and pet hair. This same principle is also at work in the included mini motorised head as well, for smaller areas.

If we can assist with any further queries, our Dyson Experts are only happy to help. You can find our contact details here: external link 

I have read all the comments here and most of the negative comments seem to be from buyers who don’t even own pets?? I found one in the side of the road and took it home and it works fine but even I looked at the packaging and what it’s for and it clearly says pets so why are so many people who don’t own pets buying this product thinking it’s for regular vacuuming? It’s bizarre. I would have trouble replying to these people without being impolite tbh. You’re very patient

From my personal experience, less than 2 years. Replacement battery is around $90.00 but it is important to note that replacement batteries only have a one year warranty - which says a lot.

As there are many variables that can affect batteries it's almost impossible to predict exactly how long an individual battery will last in real world conditions, and this is the case with batteries from any manufacturer. Many variables that can affect batteries include storage, charging and usage cycles, and extremes of temperature.

That being said, when a Dyson battery reaches the end of it's useful life, they can easily be replaced at home with no need to send the machine in for service. At time of writing the battery for the Dyson V7 is available for $89 and can be purchased here: external link 

If we can assist further, please don't hesitate to get in touch with our Dyson Experts. You can find our contact details here: external link 

Dear Friend, you have asked a very important question, equally important as build quality and warranty. I have only had my Dyson v7 for 6 months. I expect, and will demand at least 3+ years from the battery, though hopefully longer. NSW Fair Trading will help mediate if manufacturers do not adhere to Australian consumer law which says, “Goods are of acceptable quality when a reasonable consumer, fully aware of the goods’ condition (including any defects) would find them: … durable—for example, the toaster must function for a reasonable time after purchase, without breaking down.“ What is a reasonable amount of time for a vacuum cleaner? At least 3 years, I think, especially when we pay $300+. Glad to help!

The batteries will last not much longer than the 2 year warranty. I took my dead one apart and the 7 18650 cells are unbranded cheapys. Not Samsung Panasonic or LG like other devices. Tesla uses Panasonic. My electric pushbike is Samsung. There are now plenty of alternatives to Dyson cordless vacs out there