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Dyson V8 Questions & Answers
Absolute, Animal, Absolute Plus, Origin (See All)506 questions from our users
We have hardwood floors throughout our house but we also have a long haired dog. I know the V8 animal is designed for pets and we are very open to that fact, however my question is, would the standard Dyson V8 do the job just as well [or close to as well] given the hard floor consideration or do you really only recommend the animal or animal plus version even with hard floors? Huge thanks!
Hey there, Lauren, there's been a recent update to the Dyson V8™ vacuums, and the Dyson V8 Animal ™ isn't part of our current range. All the models currently listed here: https://www.dyson.com.au/prod...
Read moreucts/vacuum-cleaners/stick-vacuums/dyson-v8/overview# will be suitable to use in homes with pets on both hard floors and carpets. The Hair screw tool™ and Motorbar™ Cleaner head are fantastic new tools designed to help with hair-pick up. A Fluffy™ cleaner head is a handy specialised tool for hard floors. At the time of writing, this tool may be purchased separately for Dyson V8™ vacuums.
Can't put the top back into the canister. Any ideas?
Did you ha e to change the battery?
Hi Todd,
Once you’ve got the bin open, feel free to remove and reattach the cyclone and bin - it may help to realign things if the parts had become slightly out of alignment. As shown here: https://www.youtube.com/watch?v=HasqpSd3Xfw...
Read more If you're still struggling feel free to drop in to the front counter at a Dyson owned service centre with your machine, the counter team will be happy to help, our service centres are located here: https://www.dyson.com.au/dyson-service-centres
Have tried repeatedly to register my new Dyson V8 Origin using the serial number on the base. Keep getting red notice that this number has no corresponding Dyson appliance. What now?
Do the filters on the V8 wear out. I have a V8 which is a few years old but the filters keep clogging or I think it is that as it splutters a lot. I clean the filters but within a short time it is off again. I have checked all the nozzle and there are no clogs there.
hi Annie I clean the filters every few months and have never found that to be the problem with the clogging I have just found that the flab leading into the bin has been getting stuck on mine so it is...
Read more staying in the closed position (ie blocking the hole into the bin) I have just done a total strip down and wash of the bin and the filters so hopefully it will start to work like it is supposed to I hope that helps you
Thanks. Yes, I have found since that the problem seems to be the head not the filters. I will have to give that a good clean.
The filters on your Dyson V8 aren't designed to need regular replacement, just routine washing as shown here: https://www.youtube.com/watch?v=LMl76cYTavI
Routine clogs aren't to be expected, so we ca...
Read moren assist and provide support, we encourage contacting our Dyson Experts via phone or live chat. You can find our details and chat links here: https://www.dyson.com.au/support/contact-us.
having trouble attaching replacement back motor cover and hep filter on Dyson V8 Absolut
Please get in touch with our Dyson Experts via Facebook Messenger, Live Chat or phone and we will only be happy to help assist with this. You can find our contact details here: https://www.dyson.com.au/support/contact-us
I have a Dyson V8 Animal Extra Stick Vacuum. How long should it last off charge? I can barely get 10 minutes on maximum suction and slightly longer on high suction while vacuuming
Hi Depends if you use it in high speed or low speed and if it’s on carpet or on wood floor, we have wood and on low speed lasts around 15 mins without slowing hope this helps
Thank you Russell. Yes it does. Sounds about right as it does the same with me - on timber floors and on low speed it gives me 15 minutes as well
My new v8. I have charged it first use to max. However, after usage for the 1st time. I tried to charge it after 20mins cooling. No lights are on. Does this mean my power head is broken? My battery on 2 blue bars. Trying to charge. But no lights on when I plug it in. What am I doing wrong?
We are sorry to hear you are experiencing difficulty with your Dyson V8. Be assured we are only happy to help.
For real time assistance specific to yourself and your machine, we would kindly encourag...
Read moree contacting our Dyson Experts via phone or live chat. You can find our details and chat links here: https://www.dyson.com.au/support/contact-us
Thats ok. I got it fixed from the dyson service. It was a battery fault.
Thanks
I am trying to locate the serial number from the rear of my new V8 vacuum cleaner to register for warranty, however, I do not seem to be able to locate the correct number to enter into the warranty card on line.
can you assist please
The serial number of your Dyson V8 can be found under the machine on the battery. It will be in the format of XXX-AU-XXXXXXXX.
If we can assist further, please don't hesitate to get in touch with our...
Read more Dyson Experts via phone or live chat. You can find our details and chat links here: https://www.dyson.com.au/support/contact-us
I spoke to a staff member who assisted me with my question- thank you
What's the warranty on this?
All new Dyson cord-free machines come with a 2 year Dyson Guarantee, with any refurbished machines coming with a 1 year Dyson Guarantee. You can find information about the Dyson Guarantee here: https:...
Read more//www.dyson.com.au/quick-links/footer-primary-links/guarantee-terms Should you need assistance with your Dyson machine, please don't hesitate to get in touch with our Dyson Experts via phone, Facebook Messenger or live chat, we are happy to help (contact details and links can be found here: https://www.dyson.com.au/support/contact-us)
Can my charger be repaired? I can only get it to charge if I fiddle about with the cable in different positions until the blue light comes on. Seems to be a fault within the cable not at the plug ends.
Should your charger be working intermittently, we would encourage replacing it. You can find a replacement charger for the Dyson V8 here: https://www.dyson.com.au/charger-967813-05
If we can be of an...
Read morey assistance, our Dyson Experts are happy to help. You can find our chat, phone and Facebook Messenger details here: https://www.dyson.com.au/support/contact-us
My Dyson v8 keeps making the barrel full noise even when I’ve just emptied it, I’ve checked for blockages and haven’t found any but it’s still doing it?
Sorry Bev haven't had any similar issues. Can only suggest asking dyson themselves on line
Hi Bev, not sure what the barrel full noise is like. If it is a pulsing sound, the fan going on and off, that means the two filters are blocked and need removing to rinse out, leaving them off 24 hou...
Read morers to dry out. See the owner's manual. Otherwise I suggest you call Dyson direct as they should be able to advise.
thanks, will give that a try
I have a days on v8 animal +. It shuts off when I switch to max suction. Please help. It’s all clean and unclogged everywhere
Hi Suzanne, if your machine is fully charged and assembled, and still does things like that, maybe you should try to contact Dyson directly?https://www.dyson.com.au/support/contact-us. There are quite...
Read more few negative reviews about their after sale service, but it all depends on “the person” who answers your call. Write down his/her name (this is important) and follow up with this person. When its done, if it is okay with you, write a review to inform other people how it goes. Good luck Suzanne, I understand it could be very annoying.This difficulty can indicate either a restriction in the airways of your machine, or the battery of your machine is coming towards the end of its useful life.
We are only happy to help run through d...
Read moreiagnostics with you to aid with a resolution. Please just get in touch with our Dyson Experts who are avaiable via phone, live chat or Facebook Messenger, you can find our contact details here: https://www.dyson.com.au/support/contact-us
My Dyson V8 gets really hot at the back while I’m using it, too hot to continue using
While the Dyson V8 can get warm during use, we certainly wouldn't expect it to get hot.
Please get in touch with our Dyson Experts via phone, live chat or Facebook Messenger and we will be happy to ...
Read morehelp. You can find our contact details here: https://www.dyson.com.au/support/contact-us
my name is Raymond
why Dyson charger cable have filter. what the function.
It doesn't have filter.
The charger of your Dyson cord-free machine has a transformer on the plug. This is to ensure the correct power is provided to your machine.
If we can assist further, our Dyson Experts are happy to h...
Read moreelp. Ways to get in touch can be found here: https://www.dyson.com.au/support/contact-us
I have a Dyson v8 Motörhead in my winter home. I’m leaving for 6 months. Should I leave it plugged in or not?
To maximise battery health, We would encourage fully charging the machine and unplugging it while not in use. Upon your return, charge your machine fully prior to first use.
If we can assist further...
Read more, our Dyson Experts are happy to help. Please don't hesitate to get in touch. Our contact details can be found here: https://www.dyson.com.au/support/contact-us
I have a V8 a total Clean which when on Maximum Suction keeps cutting out. No problems when on high suction. The dust bin is emptied regularly & battery is fully charged. Please advise
William Keir.
Why does my v8 dyson hoover battery die when on max power
Why avoid contacting them directly as per your manual?
So we can best assist, we would encourage running through the troubleshooting outlined here: https://support.dyson.com.au/supportHome.aspx/Vacuums/Cordless/Dyson-V8-/164527-01/troubleshooting-176414/m...
Read moreachine-cutting-out This should help, however if we can assist further, our Dyson Experts are available via phone, Facebook Messenger and live chat to help. You can find our contact details here: https://www.dyson.com.au/support/contact-us
I have a second battery available. Is there a way to charge it so I can use it immediately when the first battery runs out
Have it fully charged
wow. took 2 weeks to NOT answer the question
Apologies for the delay, unfortunately, we aren't notified for every query on this site. For assistance, our Dyson Experts are available directly via live chat, Facebook Messenger or phone with our co...
Read morentact details available here: https://www.dyson.com.au/support/contact-us In regards to your query, if you have a second battery, this will be able to be charged directly from a second charging cord, while not connected to the machine. That being said, as the V8 range of machines have screw fitted batteries, we don't recommend swapping these unless the battery has reached the end of its useful life.
My dyson battery only shows 4 lights (2 on each side) when plugged in with no flashing lights to indicate it is charging. According to the manual there should be 3 lights on each side and when charging one should be flashing. Does this mean some of the cells in the battery are dead?
sorry i don't work for dyson and im not sure I put mine away a while ago as the battery would not hold charge and was advised at the time by dyson not to use it on tbe high speed, this was no good to ...
Read moreme and they would not replace the battery under warranty.Hi Caitlyn, thank you for your question.
When charging from completely flat you should see the lights go solid to indicate the charge level of the machine. Should you be experiencing a loss of run ti...
Read moreme or any issues with the machine there is a chance the battery may need to be replaced however we would require further information to make this diagnosis.
My dyson v8 won't switch off I have to take out the battery to stop it can this be fixed?
Hi Paddy, thank you for your question and we are sorry to hear this is happening.
At this stage we'd recommend to contact our helpline directly via phone, live chat or email through https://www.dyson...
Read more.com.au/support/contact-us as there may be a part that needs to be replaced. We look forward to hearing from you and helping resolve this for you.Get an answer from our members and Dyson representatives
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