25Dyson V8

Dyson V8 Questions & Answers

sheila H.
sheila H. · V8 Absolute

Can the battery be replaced?

Jill J.
Jill J. · V8 Animal

I purchased a Dyson V* Animal and shortly after one of the little purple pads on the bottom of the direct drive head came off and now I've lost both and it is scratching my hardwood floor. Is it possible to get replacements that will attach properly? or do you recommend the Soft roller cleaner head.

Lorraine D.
Lorraine D. · V8

I mistakenly closed the lint filter before snapping my Dyson back together after emptying it. Now I can’t open it to snap the cleaner back together. Help!

Denise · V8 Animal

My Dyson V* animal isn't working we have cleaned the filters and checked the pipe isnt blocked - help please

frustrated · V8

Our Dyson V8 is 2 years old and now is really hard to push on our floorboards- any suggestions why? Everything appears to be in place

Jack F.
Jack F. · V8

New to Dyson V8. Will the battery pose a fire risk if left plugged in after being fully charged? Thanks, Jackfitz

Donnablue · V8

I can't locate the serial no. to register my Dyson. Any help?

Bob Buck
Bob Buck  

Battery base.
Turn it upside down, the number under the Barcode



Richard B.
Richard B. · V8 Absolute

My dyson will run perfectly fine on extended run but when switching to max suction doesn't even last a second no matter the state of charge. Dyson had me order a new battery even though this has been an issue since new. Now on its third battery with no solution. Does anyone have a fix for this because max suction is useless at this point?

Joe F.
Joe F. · V8

I have typed in the serial number but he app won’t take it. I’m in the US so my serial number is in the form XXX-US-XXXXXXXX. Can you help?

Annie W.
Annie W. · V8 Absolute

Just received my Dyson V8 yesterday. We charged it overnight, approx. 12 hours. We used it this morning ( yes, mistakingly on Max power ) and it cut out within 15 min. It's now charging again and my house is only 1/4 vacuumed with guests coming in 5 hours. Obviously very frustrating. I've tired most suggestions I could find online but nothing has worked. Thank you for any help. Annie

Helena W.
Helena W. · V8 Absolute

I've had my Dyson V8 for a few years now. It's always been great. However for the past year or so it's not picking up small heavier objects like a fruit loop.
It's absolutely getting to the stage it's hopeless.
I've cleaned all the filters etc as has been suggested.
Next step is to dump this expensive piece of equipment and just buy something that will actually last the distance and do the job!

Kerri R
Kerri R  

No I wouldn’t dump it, take it to the local Dyson repair shop & they’ll sort it easily, I had a similar issue with my ‘6’ & they replaced some part at minimal cost & I’m still using it. I’ve found that once yu spend the big bucks buying the device, their replacement parts are very cost effective, hang in there

Deb C
Deb C · V8 Absolute

Not long got Dyson V8, been absolutely great, but today as l am vacuuming my carpet I'm getting lines as I draw vacuum back. Pulled it apart cleaned it still the same . I can't seem to find anything in trouble shooting.

Dyson   DM   

Hi Deb, thanks for bringing this to our attention. In light of what you’ve mentioned, we’d like the opportunity to discuss this further with you at your earliest convenience. Please send us a private message via Facebook Messenger with the details, here: https://m.me/DysonAustralia

Brian P.
Brian P. · V8 Animal

do I have to hold the trigger in to operate the vacumn? is there a way to make it stay on without holding the trigger?

SueJ · V8 Animal


Dyson   DM   

Thanks for the question, SueJ. This sound may occur from an airleak, so we'd suggest checking the if the seals are intact. For further assistance we'd kindly ask you to reach out to our customer support team, our contact details are found here: external link

Barbara M.
Barbara M. · V8 Animal

I didn't get user manual or warranty in the box will my receipt be enough for warranty

Dyson   DM   

Hi Barabara, A guarantee form won't be required. You can register on our website here: external link

Or our system will closely estimate the purchase date based on the machine's serial number when you contact us to register it manually. Our methods of contact are listed on our website, here: external link

Our Cordless Stick vacuum user guides can be downloaded from our website, here: external link

Steve · V8

Hi had my v8 animal a few years now with no prob
But now when I use it it will not turn off I have to let the battery run low for it to stop

Dyson   DM   

Thanks for your message, Steve. In most cases any issues with cord free machines can be resolved through troubleshooting together with our experts, and if parts are required, we've engineered them to be easy to install at home by most owners. For assistance with your machine, please reach out to our experts. Our methods of contact can be found here:
external link

Radhakrishna U.
Radhakrishna U. · V8

I recently brought Dyson V8 vaccum , before buying i had seen the reviews and liked it.
However, as per the specification, it has to run for max 40 mins when you have fully charged about 5 hrs.
but some how I m not getting 40 mins, say less than 15 - 20 mins its lost charging which is really annoying.

Could you please help what could be the reason? if you feel something unusual please let us know the process to return.

Appreciate your respnses.


".... up to 25 minutes with motorized cleaner head. Actual run time will vary based on power mode and/or attachments used. Switch between MAX mode for up to 7 minutes of high power, and Powerful mode for longer, day to day cleaning."

Radhakrishna U.
Radhakrishna U.  

Understand that, we are always using powerful mode after cleaning the head.
Can you please let us know in which case it will lost upto 40 mins ?

I think 40 mins is misleading in your specifications. after 5 hrs charging if it works only for 25 mins then that's not what we expected.
Pls advise

Dyson   DM   

Hi Radhakrishna, The machine will run for 40 minutes using the combination tool and crevice tool. Please refer to this link for the runtimes on the different power modes for your machine. external link If you wish to discuss your concerns or would like some battery maintenance tips to ensure you will get the best results out of the battery life, please reach out to our experts for support:https://www.dyson.com.au/dyson-support

Lauren B
Lauren B · V8 Animal

We have hardwood floors throughout our house but we also have a long haired dog. I know the V8 animal is designed for pets and we are very open to that fact, however my question is, would the standard Dyson V8 do the job just as well [or close to as well] given the hard floor consideration or do you really only recommend the animal or animal plus version even with hard floors? Huge thanks!

Dyson   DM   

Hey there, Lauren, there's been a recent update to the Dyson V8™ vacuums, and the Dyson V8 Animal ™ isn't part of our current range. All the models currently listed here: external link will be suitable to use in homes with pets on both hard floors and carpets. The Hair screw tool™ and Motorbar™ Cleaner head are fantastic new tools designed to help with hair-pick up. A Fluffy™ cleaner head is a handy specialised tool for hard floors. At the time of writing, this tool may be purchased separately for Dyson V8™ vacuums.

To learn more about these machines feel free to reach out to us here:
external link

Todd S.
Todd S. · V8

Can't put the top back into the canister. Any ideas?


Did you ha e to change the battery?

Dyson   DM   

Hi Todd, Once you’ve got the bin open, feel free to remove and reattach the cyclone and bin - it may help to realign things if the parts had become slightly out of alignment. As shown here: external link

If you're still struggling feel free to drop in to the front counter at a Dyson owned service centre with your machine, the counter team will be happy to help, our service centres are located here:
external link

di · V8

Why isnt a crevice tool included in the V8 origin package?

Dyson   DM   

Hi Di, each models machine variation will have different accessories included with the machine. The Dyson V8™ Origin just happens to be a model with less attachments.


That is obvious! I have adjusted my old V6 animal attachments with a bit of tape and it works. In saying that I think it is pretty stingy of Dyson that the V8 Origin model does not have a crevice tool.

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