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Dyson V8

Dyson V8 Questions & Answers

Absolute, Absolute Plus and Animal
4.5 from 1,066 reviews

343 questions from our users

Hi, I have an SV03 hand held Dyson. Just put a new battery on it. It's running, it's putting 13 volts to the port where the rotary head plugs in but when large or small head gets plugged in if does not spin the rotor. The wires have been checked for continuity & are ok, the motor has been checked and here is where it gets really weird, the power is not showing at the two terminals on the motor !! it's like the power disconnectes when the head is plugged in !! ?? any help would be great....
No answers

My V8 animal runs for 30 seconds to a minute on full power and then dies. The length of performance on the lower setting is, as should be expected, longer. We keep the filters clean and check the charge before using. My son has the V6 animal and never has the problems we have had with the V8. This seems to be a pattern for this machine. Is there a fix? The machine is not our main vacuum cleaner so is not over used but it is very frustrating and given the reputation of Dyson I was expecting much better performance. It is only two years old.
No answers

my dyson v8 died,two blue led,s flashing,bought new charger and has been ok for a week. charger putting out 21v ,,battery 0nly 17v..does not power up at all ..only had it two year is this battery not under warranty
No answers

My dyson v8 charge is always running out of charge , what can I do?
1 answer
Hi Rachel, Thank you for your query. The V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use. If your machine isn't achieving these run times, please email auaskdyson@dyson.com and our Dyson Experts will be more than happy to help. Best wishes, Shan

do I empty the v8 animal dust chamber before returning to wall?
2 answers
Yes, I always empty it before recharging, but you don't have too.Hi there, Thank you for your query. While we do recommend to empty the machine after each use, it isn't necessary to empty the machine prior to charging. I hope this helps, however if we can assist further please email auaskdyson@dyson.com and our Dyson Experts will be in touch very shortly. Best wishes, Shan

My Dyson v 8 will only run for short time < 5 minutes used to be 20 on max. when I plug it back in it shows medium level charge . How can I fix this?
1 answer
Hi Lois, Thank you for your query, we are happy to help. To confirm, the V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use. If your machine isn't achieving these run times, please email auaskdyson@dyson.com and our Dyson Experts will be happy to assist further. Best wishes, Shan

My Dyson V8 is about 18 months old. It cuts out while in use after about 5min on normal and about 2mon on max. IF I then place it on charge it shows 2 LEDs and is immediately possible to use again for another 5 min (so definitely not flat). Help?
2 answers
This more or less matches my observations.Hi Nic, Thank you for your query. Sorry to hear about the short run time you are experiencing, this doesn't sound normal at all and we are happy to help. So we can best assist, we would kindly ask you to email auaskdyson@dyson.com with your details and our Dyson Experts will be in touch very shortly and happy to help. We look forward to hearing from you and assisting. Best wishes, Shan

I have a V8 for about 3 years now. My original battery died and Dyson exchanged it, that was about 2 years ago. The new battery now displays the following behaviour: Seems to charge very quickly, however it only runs for a maximum of 3.5 minutes on extra power (and lately if feels it has reduced even further). Also in some cases it just cuts off power intermittently and works again (feels like it's chocking but I cannot see why). In some cases, when it stops after 3.5 minutes, and I plug it in power for a couple of minutes it runs again for a about 30 seconds. Great machine, but the battery has been a problem. Any help? Michael
6 answers
Actually I just found the receipt. I bought it in September 2016. So it's only 2.5 years old.They were a pleasure to deal with. All you can do is ring. They might replace it.It will be my second replacement. And why should I have to go through this again and again. I bought a very expensive product. The first time I called them they were very hard to deal with, and were acting as if I was trying to con them out of a battery. I can see a theme here, they are selling a defective product.Hi Michael, Thank you for your query. I am sorry to hear you are having trouble with your machine and had this experience when in touch with us. Neither of these are what we would expect from your machine or your interaction with us. We would greatly appreciate the opportunity to look into this and assist. If you could kindly email auaskdyson@dyson.com with your review and details we will be in touch and happy to help. Best wishes, ShanThanks for the feedback, I sent the email. In the latest test today, running the machine on Max without any attachment at all, it lasts 34 seconds. Starts at 2 bars, goes down to 1 in about 20 seconds, and cut off at 34. After putting it back on the recharge point, it starts charging at 2->3 bars. Took it off, it starts at 2 bars, down to 1 at 18 seconds, cuts off at 32 seconds.Here is the official response from Dyson: We do not have an expected lifespan of a battery as they are a consumable part and the lifespan depends on several different factors such as how often they are used or extreme temperatures. Your machine's guarantee has expired and batteries are not covered by a warranty as outline in the terms and conditions of the guarantee: https://www.dyson.com.au/supportv4/guaranteeterms.aspx#notcovered

My Dyson v8, will only run for 2 minutes on a charge, used to be about 15 minutes (full power) should I send it back or dies it require a new battery?
1 answer
Hi Brian, Thank you for your query, we are happy to help. To confirm, The V8 has two modes of suction; Max and high power. With the motorised head attached the machine will provide 25-30 minutes on high power mode. Without using a motorised tool it can run up to 40 minutes on high power mode. On Max mode, the machine will run for 7 minutes regardless of the tool in use. If your machine isn't achieving these, please email auaskdyson@dyson.com and our Dyson Experts will be happy to assist further. Best wishes, Shan

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