EKO 4K Ultra HD Android TV K65USG (65") Questions & Answers
VerifiedMPN: K65USG
my Eko won’t work, says storage disk full, we tried everything recommended online and nothing is working just black screen flashing with storage full
Hi MS A, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Why is my Tv screen is just multi coloured lines.
Hi Tina P, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Where can I find tv 4 digit code EKO 4K Ultra HD Android TV K65USG (65") could not find in manual ?
Hi Merv W,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
TV has frozen and won my start up. Is saying data is corrupt and asking if we want to do a fa Tory restore. But it won’t do the factory restore.
Hi Brayn P.
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Which hdmi port is best for gaming
HI Dj blindside D.
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
How do I factory reset my Eko smart tv
Hi kjc36035, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
My tv won’t stay connected to the internet when everything else in the house does
HI Ben W. May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
I’ve entered the wrong email address how do I fix this
Hi goulfdouggie,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
settings won't open on my EKO 65" android tv this means I am unable to connect to the internet or check is only a few months old tv
it's ok I've fixed it myself
Hi Ray & Denise S.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
How'd you manage to fix it
Please advise how to scan channels on tv. It went into safe mode. I’ve reset it and that’s now ok. It lost Stan so I reinstalled that. But when going to live tv it asks to scan Jgrev.61@gmail.com
Don’t worry I sorted it
My eko tv has lost its channels. I'm given an instruction to go to tv menu because there's no channels installed. I don't see a tv menu button. Why has this happened I was just watching tv
Hi jennyannart,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Hello I have the same issue where do I find tv menu button
Hi Carol D,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
How do I turn off the standby mode
Hi Steve o,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Hi my 65” recently did a software update and now my surround sound no longer works with the tv, I have tried absolutely everything to reconnect gone into setting and put it on external audio but it is still only playing through the tv. Any idea on how to fix this. Also the Eko tv remote now seems to control the surround sound volume
Hi Tanya Scott.
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Tv turns on get Netflix kayo etc.but scan for normal channels nothing comes up
Hi Wayne B.,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Hi The Tv says is 4K buy my Ps5 doesn’t recognised is 4K , it’s say the device doesn’t support 4K :(
Hi Ignacio Ravelo,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Where is the on off button
Hi Allan C.
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
My tv the screen its black but can hear the sound, i have disconnected but still the same
Hi Florence, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Hi, I have the pro version 65" very happy with it but wont recognise usb input, earlier answer for similar question was use mmp app but that's only for music not video files?
Hi Rod,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Do I need to turn off my tv when inserting or removing usb external hard drives?
Hi Lynny H.
You may proceed with removing the usb external drive without turning off the tv.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Tv turns on, and then turns itself off after 10 seconds. I read that I should unplug, hold remote pressing VOL+ for 5 secs, then plug back in. This was meant to perform a factory reset, but didn't do anything.
Please advise how to fix?
Hi jimbob, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Impossible. The TV turns off after 10 seconds, therefore, cannot use the menu to perform a reset.
Hi Jimbob,
To better assist you with the product, please email us at info@ayonz.com with your contact details alond with you model & serial number.
Thank you
How do I fix my TV it was working last night had a power flicker last night and now it's not responding to the remote and has a red light
Hi Andrew P. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need more help, please do not hesitate to reach out to us at info@ayonz.com
Thank you
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