Rudie T.
Rudie T.

I bought the KTSW7LCDANCB earbuds yesterday and they were working great but when the ran out of charge and I charged them again the touchscreen won’t work screen wasnt working so I couldn’t adjust anything

Nox A.
Nox A.

I bought the KTSW7LCDANCB earbuds in November and now the screen isnt working, it still shows stuff but the touchscreen doesnt want to work at all.

EKO
EKO   DM   

Hi Nox,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Nox A.
Nox A.

I bought the KTSW7LCDANCB earbuds in November and the screen isnt working, ive charged them fully and it still wont word

EKO
EKO   DM   

Hi Nox,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Shelby K.
Shelby K.

Bought the ktwslcdb and after 4 hours of stuffing around I got the left one to charge to 99% but the second it comes out the case it drops to 90% and the right one still hasnt turned on after 3 days. Do not recommend this product at all

EKO
EKO   DM   

Hi Shelby K,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Shelby K.
Shelby K.  

I have and I haven't received a reply

Lily E.
Lily E.

How do I connect them because I don't think that they are connected to the case so they don't work and these are brand new

Lily E.
Lily E.  

They are the KTWSLCDW

EKO
EKO   DM   

Hi Lily E,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Peter.T.
Peter.T.

Bought a pair of KTWSLCDW earphones, I've charged the case and it's at 100%. The left earphone won't charge at all and is showing --% and the right one will only charge to 70% but then although the box will pair with my samsung galaxy s23e, the earphones won't pair up, is it because one is faulty and won't turn on at all?

EKO
EKO   DM   

Hi Peter,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Grace M.
Grace M.

Why won’t music play through them

EKO
EKO   DM   

Hi Grace,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

lucinda m.
lucinda m.

(KTWSLCDB)The case turns on and says it’s at 87% charge but the EarPods won’t turn on no matter what I do. I’ve had them in the case for 7 hours and the battery on the case hasn’t changed yet the buds refuse to turn on

EKO
EKO   DM   

Hi Lucinfa,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Gavin W.
Gavin W.

Why won't the Wireless Earphones with LCD Screen - White Model KTWSLCDW earbuds do anything won't turn on had the on charge over night still doesn't register that I put em in the case when I do

EKO
EKO   DM   

Hi Gavin,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Jamie
Jamie

EKO bluetooth headphones don't come with a charger. So how do we charge? No instructions provided for charging.

EKO
EKO   DM   

Hi Jamie,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Tahlia R.
Tahlia R.

I was given these earbuds after my friend got new ones and they don't turn on, sync or anything. They charge and the case turns on just fine but the earbuds do nothing. I was wondering if you could help me out?

Update: I managed to pair but only the right one turns on and I got through 1 song (4 minutes) for the battery to go from 90 to 10 and then dying and he touch controls don't work

EKO
EKO   DM   

Hi Tahlia R.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Anton H.
Anton H.  

You product is useless, answer the damn questions here so we all can see you useless rip off artists

Chris S.
Chris S.

Brought 2 pairs of eko ktws90w ear pods i charged and still can't turn on . The case lights up but nothing on ear pods am I doing something wrong or is eko just rubbish ?

EKO
EKO   DM   

HI Chris S.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

paul p.
paul p.

Newly purchased, only got an hours use on first charge. Now won't charge past 50% (displayed) and only last about 15 minutes. No information on charging procedure in instructions or on Eko's website

EKO
EKO   DM   

Hi Paul

It need 4 hours charge

paul p.
paul p.  

I've had them on charge for over 24 hours several times, trying different chargers and leads and still no good.

Jacob
Jacob  

Is this a problem with one earbud or both as a pair? I had this problem with one earbud not working as I had used that much more than the other earbud. But when the battery finished for the other pair which I hadn't used as much I charged it and both started working. But for yours, it might just be a problem with the earbuds.

Kazbar
Kazbar

Charged over night and right bud doesn’t turn on and left last for 30 seconds! Bought a month ago from big w

Maiya R.
Maiya R.  

I have the exact same issue and bought them from the same place. By the looks of things, it's all just a scam. I literally bought these yesterday and it's a real shame cause they're decent sound quality.

EKO
EKO   DM   

Hi Maiya R,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Alvin J.
Alvin J.

Would you mind sending me a new pair of earbuds or your new release as the pair I have currently got is very laggy, plus the left earbud needs syncing every time I use it, or it won't work.

Thanks Eko, Alvin

EKO
EKO   DM   

Hi Alvin

You can have them swapped at the store

Jiri V.
Jiri V.

When I finish listening and I put the earpods back to the case the phone doesn't play sound. I have to disconnect the arpods in the Bluetooth phone setting manualy. Is this normal?

EKO
EKO   DM   

Hi Jiri

As Bluetooth could dropout , apple product could be funny

Jiri V.
Jiri V.  

Yes its funny I have to disconnect it manually all the time. Thank you.

Mel
Mel

Purchased these headphones 6 months ago, only used them for a maximum of 1 month! The only reason I purchased them was for phone calls and they are useless! Nobody can hear me, the interference is ridiculous. I've had people complaining that they just whistle the whole time during the call. Wouldn't recommend!

EKO
EKO   DM   

Hi Mel ,

We believe the unit you have is faulty , could you please give me the mode number to have them replaced for you

Mel
Mel  

AGL11073522

EKO
EKO   DM   

Hi Mel

Thank you

Could you please send us an email with your private details and address so we can send you a replacement Info@ayonz.com

Sameer S.
Sameer S.

Hi, does have a deep bass..not the one which is more like stereo, the one which has a bit of thump

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