Electrolux Ultrapower Questions & Answers

Hi Becky M. This sounds very similar to my experience. I left it for a few weeks thinking it may have been operator error, but no, it’s the product. I now own a Dyson (which is what I had wanted originally). Haven’t looked back, do yourself a favour and buy a good product!

Hi Vacvic I really don't know, our batteries had to be replaced by the 'Approved Repairer' so we never had to look at the battery model, sorry.

How long have you had it? The battery needs replacing every couple of years

Hi Chels

I have had it a couple of years.

Any idea how much they are

Tess

Have had no trouble with mine but have not used either (I bought 2) much. When looking at reviews before buying I found a few people with problems that were due to the charger. The only ones that seemed to get any help went directly to the manufacturer who replaced the faulty part.

We love our ultra power the only down side is the replacement price of the batteries but having said that we have had 3 years on the one battery

Thanks Janine I ended up purchasing one :)

I've had a couple they only last 18 months and battery goes on them

Hi Eder Merud, Tania from Electrolux here. We are sorry to hear you are experiencing problems with your Electrolux vacuum cleaner. We would love the opportunity to discuss the concerns you have raised with vacuum cleaner.

If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Tania

Thanks, Tania

I have the same problem everyone else is experiencing with the red light

i think Electrolux has released new model?

No not possible, the battery charger is "built into" the main circuitry, therefore cannot be replaced. Also the labor cost to replace the main circuitry would be higher then the value of a depreciated vacuum cleaner.

I am very happy to report that Narelle from Electrolux seems to have fixed my problem. She sent me a new battery charger and so far so good !!!! It is working very well this morning. In answer to David J Mallett, the battery charger is not built in, is actually a very small unit....so check it out, may fix your problem too. Narelle was extremely helpful, so many thanks to her...

I am very happy to report that Narelle from Electrolux seems to have fixed the problem. She sent me a new battery charger and so far, so good!!!All working normally this morning. Thank you Narelle.

Most problems are due to blocked filters and roller's people don't maintain their vacums, the battery problems are from incorrect user charging, and David J. Mallett don't know what your talking about there's no inherit battery issue it's a lithium battery the best type available for this task, all batteries wear down after a couple of years even the Dyson's which are way over priced and do nearly the same job, also David J. Mallett the charger is not built into the main circuitry it's the black square-ish thing you plug into the wall just like a phone(it ain't 1954). Oh people can be so wrong problems with the internet is that it's full of disinformation (opinion) not factual research. I'm a electrical engineer and software developer, my opinion of this product is it delivers outstandingly similar suction as an average plugin vacuum for up to 60 minutes, the Dyson delivers 20 minutes.

I'd say the battery has gone ..... Mine did the same thing ....... red light and no charging.

New battery pack and it's been great ever since ..... The batteries are a known issue. If it's within warranty period then get it replaced.

Hi Rao, Sandy from Electrolux Customer Care here. We are sorry to hear you are experiencing problems with your Electrolux ZB5012. If you wish to discuss this further please feel free to email me your contact details at customercare@electrolux.com.au attention Sandy, so that I can call you.

Warm regards,

Sandy

took it back ,got replacement added extra money brought a dyson

I did ring customer care and was given the number of an authorised service centre who advised me to buy a new vacuum cleaner as the cost of repair will be more than the cost of vacuum cleaner. My sincere advice to prospective customers is to go for other vacuum cleaners.

can not help you on this question as we took it into the service agent when we found that it was still under warranty. the whole unit was replaced and we not given any answers as to why. one must assume that for the unit to be replaced it was not the charger or battery that was at fault as they could easily be replaced. ring Electrolux and ask them. I found them easy to talk to and most helpful. james

their website has a contact us tab.1300 363 640.or head office no.is 02 93179500.if you have a godfreys store you can order one there.also on their website you can use their find a dealer or service agent.hope this helps

Hi Sindbad21, Nicole from Electrolux here. Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Nicole. We look forward to hearing from you soon.

Thanks,

Nicole

Electrolux Customer Care

Hi Sam,

Electrolux will be able to assist you with this query. Can you please email your contact details to: customerservice@electrolux.com.au

We look forward to hearing from you soon.

Thank you

Electrolux

Mine still running fine. 15 minutes everyday.

We have 2x ZB5012 units. Both died - one around 18 months, and the other at 22 months. Both units replaced with brand new units. Cannot fault Electrolux service, but I am left wondering how much more service we will get from the replacement vacs!

We had an ergorapido before and it was convenient but not powerful and poor battery life. The ultrapower is a far superior design. I use it everyday and I can't really fault it except it is no fun to empty.

John

Hi Barry,

Celest from Electrolux here.

Electrolux will be able to assist you with this query. Can you please email me your contact details at customercare@electrolux.com.au attention Celest?

We look forward to hearing from you soon.

Thanks

Hi Celest, Thank you for the opportunity to gain further information on the stick vac model that might be appropriate for my wife and I. I assume Electrolux accept the feedback from those who have concerns with their Ergorapido vac, and have addressed these issues.

I would not purchase this model based on the numerous negative reviews, and the comment from a Eletrolux retailer, who told us NOT to buy one.

Can you please assure us that we would not be disapppointed with the performance nor longevity of the more powerful ZB5012 model .

Thank you, Barry

PS, Can you please make comment re the above concern about emptying the the ZB5012.

Celest,

Can you kindly respond to my earlier Question. I would like a response, and I image other customers would also appreciate feedback from Electrolux.

Thank you, Barry

Celest,

I am wondering if Electrolux really do monitor this site, and wish to discuss customer concerns. I listed my initial question on Nov 17, and still have no meanigful response.

Thank you, Barry

Not sure either. Maybe contact Electrolux...

Hi Paula Pugh Schipp, You can purchase them through your nearest Authorised Service Centre. You can either visit external link  and use the Service Centre look-up; or contact us and we can assist you with it - either email your contact details and best time to call to customerservice@electrolux.com.au, or phone us on 1300 365 305 for the cost of a local call. Please provide the model number of your machine, and your postcode, if you choose to email us.

We look forward to hearing from you and resolving your query.

Regards,

I have been following the blogs to the questions and the conspicuous response from Electrolux. I was thinking about buying a ZB 5012 and decided to in view of the difficulty [name removed] was having I decided to check the price of a spare battery before I bought - I was shocked when an electrolux service agent told me $212.00!!! . The Electrolux website has the battery at $196.00 recommended retail but you have to deal through a service agent - a bit of a rip off and would influence most decisions to buy! Unfortunately most people don't think of these things until too late!