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Etax Accountants

Etax Accountants Questions & Answers

4.6 from 3,535 reviews

50 questions from our users

Bentley R.

Bentley R.asked

I did an amendment, and it told me I have to pay an extra $44 to make a claim of $2023. What’s the $44 for if it’s not guaranteed if I’ll get the $2023? Or am I wrong?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Bentley - thanks for getting in touch.

An amendment or Amended Tax Return is a second tax return lodgement where we send a new tax return to the Australian Tax Office letting them know the original return was missing some information. We do have a fee of $44 for this service which helps to cover the costs associated with preparing, checking and lodging the Amended tax return to the Australian Tax Office.

With regards to the additional $2023 you'd like to add to the tax return. Assuming it is an additional deduction or income missed off your original lodgement, the ATO will add that amount to your tax return and then re-calculate your tax refund based on the additional information being included.

We can give you a specific estimate of how much additional refund you'll receive by adding that $2023 to your tax return prior to lodgement so you can decicde if you wish to proceed. Please just send us an email to admin@etax.com.au with your full name and the email address you registered with. We'll then be able to find your return in our system and give you some more specific information.

Kind Regards,
Etax Accountants


Lawrence

Lawrenceasked

My tax file number please

2 answers
Kym Yeoward
Kym Yeoward

To log-in to your ETax files; you can use your email address, your ETax user name or your tax file number (TFN), Note - you don't have use your TFN if you don't want to - e.g. for privacy reasons.. You can create your own password.
P.S. I am an f ETax client - not an employee.

Etax Accountants
EtaxEtax Accountants

Hi Lawrence,

Unfortunately for security and privacy reasons we're unable to give out a Tax File Number, but there are a couple of options available for you to find it:

Log in to your Etax Account and open up a past tax return - you'll see it as the first field there

If you're unable to login then one of the following options should help:
- Look on your old PAYG or payment summary
- Look at an ATO document you received previously
- Ask the Payroll or HR department at your work
- Phone the ATO on 132861 (get all your ID ready first, because they will ask)

We're sorry for any inconvenience caused by not being able to give it out to you directly - please let us know if we can help any further.

Kind Regards,
Etax Accountants


Bek

Bekasked

Why isit that it's says on ya dam website hat if income isonly centrlink benifits no free applied but thee bkidy was mate u scammers dogyy n i think the tax board/ irs should be contacted. You guys at etax cn just murlipulate customer s just take more then u should u guys sont even so any work actually u scammers i waamt my money as i was charged more then i should of been

2 answers
Timgerry
Timgerry

Sorry Bek
I can barely understand your version of the English language.
I don't feel I am qualified to help you.

Etax Accountants
EtaxEtax Accountants

Hi Bek, we're sorry to hear the fees you were charger were higher than you expected. We do aim to make the fees you are charged as clear as possible before you sign your return. We want to make sure you were charged the correct fee and would like to review return. Could you please send us a private message or email to feedback@etax.com.au with the email address you registered with so we investigate further?

Our Etax returns start from $69.90 for more info please see: https://www.etax.com.au/etax-fees/ Additionally if you have chosen to pay nothing up front we deduct our fee from the refund when it's issued by the ATO. If you have chosen this option there's an extra $27.50 processing fee involved.

We hope this information is helpful.

Kind regards,
Etax Accountants


Kylie

Kylieasked

Hi recently used etax local, I never spoke to an actual person, I basically forwarded information relating to deductions via email which was then copied (should have done my own return) I am confident that it has not been done correctly and I am in the process of sourcing another account. I paid an extreme amount in fees to have someone copy my information, number for number and as I have used etax accountants in the past and always been satisfied I would like very much if someone could please look over my 2017 - 2018 return which indicates I earnt about $17000 more than I actuall did.

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Kylie,

We're sorry to hear you didn't have a great experience with Etax Local and we'd like to speak with you to learn a bit more about what has happened and how we might be able to help. Could you please send us a private message or email us at feedback@etax.com.au (including the email address you used to create your Etax Local account) so we investigate further?

Kind regards,
Etax Accountants


Dan D.

Dan D.asked

How do I unsubscribe from your emails and delete my account with you?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Dan - we're sorry to see you go, but no problem we can take care of things for you. Please drop us an email to feedback@etax.com.au with your full name and the email you're registered with and we'll sort it out for you.

Kind Regards,
Etax Accountants


Silvia D

Silvia Dasked

How can the fee be deducted from your refund if you owe money to the ATO.?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Silvia - unfortunately if you have a tax payable amount owing to the Australian Tax Office we are unable to offer our fee from refund service (as there is no refund to take the fee out of). In those cases you'll see an option at the final page of your tax return to settle your fees via credit card again.

Kind Regards,
Etax Accountants


Dill

Dillasked

Can't select fee from refund, wondering why this is ?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Dill,

If you have a tax refund, then you should be able to select to have your fees deducted from your tax refund when it's issued by the ATO. Please drop us a message to feedback@etax.com.au with your full name and Etax registered email address - we'll be happy to take a look at your file and see what's going on for you.

Kind Regards,
Etax Accountants


Bailey B.

Bailey B.asked

Can Etax get a tax return done from bank statements if you don’t have invoices from a previous boss ?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Bailey,

It depends on exactly what you're looking to use your bank statements for. If you are looking to use them as a way to figure out your earnings for the year, then for sure they can be used. However, before you even get that far, just get in touch with us as we might be able to get your Income information from your ATO file instead to save you the hassle :)

If you're looking to use bank statements to verify some purchases you'd like to claim as deductions, that may also be possible depending on exactly what the item is and what the description on your statement says. Once again, please just ask your accountant (via a message or live chat) within your Etax account and they can take a look and help you get it all correct.

Kind Regards,
Etax Accountants


Rosemarie Gough

Rosemarie Goughasked

How long it take to lodge the tax return refund and to the final process please?

2 answers
Josipd
Josipd

When an etax accountant reviews ur tax form they will process too make sure the best p is single answer and then they will lodge it

Etax Accountants
EtaxEtax Accountants

Hi Rosemarie,

For most of our clients, the Etax tax return will only take just minutes to complete. If you have any questions you can get live help from an accountant, on live chat or phone – no appointments needed.

At Etax after you've added and submitted your basic details, our qualified accountants will review your return to make sure you get the best refund possible. When the review is finalised our accountants then lodge your return to the ATO on your behalf. The ATO then normally processes returns within 10–14 days of lodgement.

Please let us know if you we can answer any more questions?

Kind regards,
Etax Accountants


Jack

Jackasked

Once you have logged your return, how long until it hits your bank account?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Jack,

The ATO generally processes refunds within 10-14 days after the return has been lodged by our accountants. In some cases this may take longer, however please feel free to get in contact again if you're still waiting after 14 days.

Please feel free to send us an email to feedback@etax.com.au with your full name and the email address you used to create your Etax account and we'll take a look at your file and give you an update on your return status.

Kind regards,
Etax Accountants


Jan S.

Jan S.asked

What is the cost

3 answers
Gabriel geesu
Gabriel geesu

For what

Jan S.
Jan S.

What is the cost to do my tax online

Etax Accountants
EtaxEtax Accountants

Hi Jan,

Our Etax returns start from $69.90. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice.

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you.

Please let us know if you we can answer any more questions?

Kind regards,
Etax Accounts


Susan J.

Susan J.asked

How can I change my name on eTax from my maiden name to my current married name?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Susan,

Thanks for getting in touch and congratulations on getting married!

Whether or not you should change your surname before lodging your tax return this year depends on whether you have already updated your surname with the ATO.

If on the ATO records, your surname is still your maiden name, we'd recommend lodging your tax return this year with your maiden name as well. If you lodge with your new name the return will likely get delayed at the ATO due to a mismatch in names.

Once your return has been lodged and you receive your refund you can then update your surname with the ATO, and our team can also update it on your account.

On the other hand, if you've already done the name change at the ATO - please just start your return and select the live chat icon in the bottom right of your screen and one of our accountants can take care of it for you. Alternatively, you can also give us a call on 1300 693 829.

We hope that helps clarify and please don't hesitate to let us know if we can assist further.

Kind Regards,
Etax Accountants


Sean A

Sean Aasked

Can you do the depreciation of a computer calculation on the online tax return?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Sean - we certainly can. You can just select the computer use tax deduction item on our tax return, enter the purchase price, purchase date and your work related percentage, Then, our system will do the maths for you!

Please let us know if there's anything else we can help with?

Kind Regards,
Etax Accountants


Lib

Libasked

Why was over half my tax put into a trust account?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Lib,

Could you please clarify what you mean by half?

With regards to a trust account you may be referring to the Etax Trust Bank Account. If you select our fee from refund payment option where your fees are deducted from your tax refund when it is issued by the ATO, then the ATO will transfer your refund to our trust account. We then deduct our fees and transfer your refund to the bank account you nominated on your tax return. This all happens on the same business day we receive the refund from the ATO.

We'd be happy to look into your specific return and clear up any outstanding questions you may have. Please just send us an email to feedback@etax.com.au with your full name and we'll have someone get in touch with you asap.

Kind Regards,
Etax Accountants


Maxi d.

Maxi d.asked

What is the cost involved in using Etax?

1 answer
Etax Accountants
EtaxEtax Accountants

Our Etax returns start from $69.90. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice.

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you.

Please let us know if you we can answer any more questions?

Kind regards,
Etax Accounts


Daniel D.

Daniel D.asked

Hi how do I check which bank I nominated for my return to go into

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Daniel,

We'd be happy to help let you know which bank account you entered on your return and there are a couple of options for you. Please just select whatever is easiest for you.

Please send us an email to feedback@etax.com.au with your full name - we'll find your account and let you know.
Give us a call on 1300 693 829.
Check the signing email you received when you signed your return as the details are merged into that email for you.

Thanks Daniel and we hope to hear from you soon.

Kind Regards,
Etax Accountants


Katrina W.

Katrina W.asked

Hi I done my tax return through etax and received the email saying it has all been done successfully etc. Yet when I log into etax it's still asking me to do my tax return? Why is this?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Katrina - it could be that we need to you answer a few questions to finalise your return, or the system could be prompting you about a prior year return as well. We'd be happy to take a look and clarify what's happening if you like? Please send us an email to feedback@etax.com.au with your full name and we'll be able to find your account and give you an update about what the next steps are.


Nash B.

Nash B.asked

How much does it cost to use your service? for individual income return

1 answer
Etax Accountants
EtaxEtax Accountants

Our Etax returns start from $69.90. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice.

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you.

Please let us know if you we can answer any more questions?

Kind regards,
Etax Accounts


KeriOner L.

KeriOner L.asked

Hey everyone my tax return was lodged on the 5th of July I done it on etax how long till I get my tax refund in my account first time using them do I wait when it has a tick across on ato where it says my tax return status then a a tick across refund in bank account cause I'm still waiting for my tax refund

1 answer
Etax Accountants
EtaxEtax Accountants

Hi KeriOner - generally the ATO takes about 10-14 days from lodgement to process a tax return and send out a tax refund. Please drop us an email on feedback@etax.com.au with your full name and we'll take a look at your file and give you some more information.


Ahmed E.

Ahmed E.asked

Hi

How many days it takes to receive my refund to my bank account after the etax receive my refund?

Thanks

2 answers
Jeff
Jeff

I'm with nab and its been in my bank the same day etax transfer it every year.nearly instantly. But etax are slow as a rabbit this year.they got my assessment at 1am and still haven't processed it yet.and trying to talk to them is point less. You'd get more help from a brick wall.they even had the balls to lie to me about what time they received it from the ato until I proved they were full of crap.etax used to be 10/10 but now I wouldn't rate them 1/10. I'm getting the feeling only 2 actually people work there as it takes them days to do anything

Etax Accountants
EtaxEtax Accountants

Hi Ahmed - We transfer out all tax refunds on the same day we receive them from the ATO. From there it can depend on bank processing time whether it arrives same day, but more often than not it arrives into your account overnight.

Jeff - we're concerned to read you have had a slow experience getting your refund this year and we'd like to have a manager speak with you to learn more about what happened. Could you please drop us an email on feedback@etax.com.au with your full name and we'll have someone follow up with you to discuss.


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