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Etax Accountants

Etax Accountants Questions & Answers

4.6 from 3,311 reviews

43 questions from our users

Can Etax get a tax return done from bank statements if you don’t have invoices from a previous boss ?
No answers

How long it take to lodge the tax return refund and to the final process please?
2 answers
When an etax accountant reviews ur tax form they will process too make sure the best p is single answer and then they will lodge itHi Rosemarie, For most of our clients, the Etax tax return will only take just minutes to complete. If you have any questions you can get live help from an accountant, on live chat or phone – no appointments needed. At Etax after you've added and submitted your basic details, our qualified accountants will review your return to make sure you get the best refund possible. When the review is finalised our accountants then lodge your return to the ATO on your behalf. The ATO then normally processes returns within 10–14 days of lodgement. Please let us know if you we can answer any more questions? Kind regards, Etax Accountants

Once you have logged your return, how long until it hits your bank account?
1 answer
Hi Jack, The ATO generally processes refunds within 10-14 days after the return has been lodged by our accountants. In some cases this may take longer, however please feel free to get in contact again if you're still waiting after 14 days. Please feel free to send us an email to feedback@etax.com.au with your full name and the email address you used to create your Etax account and we'll take a look at your file and give you an update on your return status. Kind regards, Etax Accountants

What is the cost
3 answers
For whatWhat is the cost to do my tax onlineHi Jan, Our Etax returns start from $69.90. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice. Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved. Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you. Please let us know if you we can answer any more questions? Kind regards, Etax Accounts

How can I change my name on eTax from my maiden name to my current married name?
1 answer
Hi Susan, Thanks for getting in touch and congratulations on getting married! Whether or not you should change your surname before lodging your tax return this year depends on whether you have already updated your surname with the ATO. If on the ATO records, your surname is still your maiden name, we'd recommend lodging your tax return this year with your maiden name as well. If you lodge with your new name the return will likely get delayed at the ATO due to a mismatch in names. Once your return has been lodged and you receive your refund you can then update your surname with the ATO, and our team can also update it on your account. On the other hand, if you've already done the name change at the ATO - please just start your return and select the live chat icon in the bottom right of your screen and one of our accountants can take care of it for you. Alternatively, you can also give us a call on 1300 693 829. We hope that helps clarify and please don't hesitate to let us know if we can assist further. Kind Regards, Etax Accountants

Can you do the depreciation of a computer calculation on the online tax return?
1 answer
Hi Sean - we certainly can. You can just select the computer use tax deduction item on our tax return, enter the purchase price, purchase date and your work related percentage, Then, our system will do the maths for you! Please let us know if there's anything else we can help with? Kind Regards, Etax Accountants

Why was over half my tax put into a trust account?
1 answer
Hi Lib, Could you please clarify what you mean by half? With regards to a trust account you may be referring to the Etax Trust Bank Account. If you select our fee from refund payment option where your fees are deducted from your tax refund when it is issued by the ATO, then the ATO will transfer your refund to our trust account. We then deduct our fees and transfer your refund to the bank account you nominated on your tax return. This all happens on the same business day we receive the refund from the ATO. We'd be happy to look into your specific return and clear up any outstanding questions you may have. Please just send us an email to feedback@etax.com.au with your full name and we'll have someone get in touch with you asap. Kind Regards, Etax Accountants

What is the cost involved in using Etax?
1 answer
Our Etax returns start from $69.90. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice. Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved. Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you. Please let us know if you we can answer any more questions? Kind regards, Etax Accounts

Hi how do I check which bank I nominated for my return to go into
1 answer
Hi Daniel, We'd be happy to help let you know which bank account you entered on your return and there are a couple of options for you. Please just select whatever is easiest for you. Please send us an email to feedback@etax.com.au with your full name - we'll find your account and let you know. Give us a call on 1300 693 829. Check the signing email you received when you signed your return as the details are merged into that email for you. Thanks Daniel and we hope to hear from you soon. Kind Regards, Etax Accountants

Hi I done my tax return through etax and received the email saying it has all been done successfully etc. Yet when I log into etax it's still asking me to do my tax return? Why is this?
1 answer
Hi Katrina - it could be that we need to you answer a few questions to finalise your return, or the system could be prompting you about a prior year return as well. We'd be happy to take a look and clarify what's happening if you like? Please send us an email to feedback@etax.com.au with your full name and we'll be able to find your account and give you an update about what the next steps are.

How much does it cost to use your service? for individual income return
1 answer
Our Etax returns start from $69.90. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice. Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved. Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you. Please let us know if you we can answer any more questions? Kind regards, Etax Accounts

Hey everyone my tax return was lodged on the 5th of July I done it on etax how long till I get my tax refund in my account first time using them do I wait when it has a tick across on ato where it says my tax return status then a a tick across refund in bank account cause I'm still waiting for my tax refund
1 answer
Hi KeriOner - generally the ATO takes about 10-14 days from lodgement to process a tax return and send out a tax refund. Please drop us an email on feedback@etax.com.au with your full name and we'll take a look at your file and give you some more information.

Hi How many days it takes to receive my refund to my bank account after the etax receive my refund? Thanks
2 answers
I'm with nab and its been in my bank the same day etax transfer it every year.nearly instantly. But etax are slow as a rabbit this year.they got my assessment at 1am and still haven't processed it yet.and trying to talk to them is point less. You'd get more help from a brick wall.they even had the balls to lie to me about what time they received it from the ato until I proved they were full of crap.etax used to be 10/10 but now I wouldn't rate them 1/10. I'm getting the feeling only 2 actually people work there as it takes them days to do anythingHi Ahmed - We transfer out all tax refunds on the same day we receive them from the ATO. From there it can depend on bank processing time whether it arrives same day, but more often than not it arrives into your account overnight. Jeff - we're concerned to read you have had a slow experience getting your refund this year and we'd like to have a manager speak with you to learn more about what happened. Could you please drop us an email on feedback@etax.com.au with your full name and we'll have someone follow up with you to discuss.

Hi team, I have already lodged my tax return with ETAX on the 27th June 2019 which ATO confirmed thats when they received it too. On myGOV it states the estimated issue date is the 12th July 2019 which is today but it will get transfered to ETAX first to take out the fee then to me. My question is, will be tax return refund be deposited/transfered to my bank account today?
1 answer
Hi Anna - yep that's right. Generally there are no delays on our end when we receive a tax refund. We transfer it back out on the same business day we receive it and send you an email to let you know it's on the way. Please send us an email to feedback@etax.com.au if you didn't receive the email and we'll take a look at your file for you.

if u ask for more info and I provide it , how long do you take to get back to me, im waiting a full day and a half, how long can I expect to wait? I realize you guys are busy.
3 answers
Hi Richo - it definitely shouldn't be taking you that long to get a reply from us. Usually it'll be the same business day so if that hasn't happened we'd like to investigate why and get things back up to speed. Could you please drop us an email to feedback@etax.com.au with your full name so that we can find your file in our system. We'll have have a manager reach out to discuss with your personally.Richard rowe ref 119206776 they answered , but long time to wait...thanks for your responding.Thanks Richard!

Is this a free service?
1 answer
Hi Lorraine, Yes there is a fee. Etax is a Australia's largest online tax agent that offers you: - a fast, simple and easy to use online tax return, PLUS - customisation for your individual circumstances, PLUS - a full accountant review to ensure you get the BEST refund and avoid ATO troubles, PLUS - year-round support and tax advice when you need it, for no additional charge. Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you. Our Etax returns start from $69.90 for more info please see: https://www.etax.com.au/etax-fees/ Please let us know if you we can answer any more questions? Kind regards, Etax Accounts

How much does it cost and how long till I receive my tax pleAse
1 answer
Hi Mark, Thanks for your question. Generally the ATO takes about 10 - 14 days to process a tax return and transfer your refund although in some instances if they have a large backlog of returns to process it can take a little longer than this. Our Etax returns start from $69.90 and includes: - a fast, simple and personalised online tax return, - customisation for your individual circumstances, - a full accountant review to ensure you get the BEST refund and avoid ATO troubles, - year-round support and tax advice when you need it, for no additional charge. Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved. Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you. Please let us know if you we can answer any more questions? Kind regards, Etax Accountants

Are there any extra cost for deduction on capital gain/loss?
2 answers
Sorry i can't help with that question if you log into the Etax site you can ask them the questionHi Da T, Thanks for your question. We're pleased to report we don't have any extra charges for Capital Gains (or Eligible Termination Payments or Deductions). Many other accountants charge extra for those items to bump up their fees, but at Etax there's no extra fees for those items! Kind Regards, Etax Accountants

I have just lodged a tax return. In my personal details I have ETax Accountants NAB Brisbane. The postal address is a po box in Upper MT Gravatt QLD? Apparantly my refund will be going in to this account? I need to get in touch with you to take it off, otherwise I need to fill out a form for it to be taken off. Can you help with this?
1 answer
Hi Ell, Please don't worry. The address on your tax return and bank details belong to us (Etax). Part of our service as your tax agent is to handle all correspondence between the ATO on your behalf so you don't have to. Therefore the ATO sends us any tax return correspondence to our PO Box and we then upload it to your Etax account. With regards to the bank details - they're the Etax trust bank account. As you selected to have your fees deducted from your refund when it issused by the ATO they will transfer your refund to our secure trust bank account, we'll deduct our fees and transfer the rest to you on the same business day we receive it. - there's no delay with this process. If you would like any more info please feel free to give us a call on 1300 693 829 or email feedback@etax.com.au (along with your best contact method and the email address you entered to lodge your return) and we'll get in touch with you! Kind Regards, Etax Accountants

Dear ETax I am a student, have been using Etax the last couple years. I have bought a second hand tablet from a friend to support me with my online studying. I don't have a receipt for it so can i claim tax for it?
2 answers
Hi Thuha, Thanks for your question. If you are a full time student (not currently working in your field of study) you will not be able to make a claim for the device. You can only make a claim if there is a direct connection between the course you are studying and your current employment. According to the ATO, you must satisfy one of these four conditions. You need to be: 1. Upgrading your qualifications for your current role. 2. Improving your skills or knowledge used in your current role. 3. A trainee and the course you take forms part of the traineeship. 4. Able to show the course you were taking led to, or was likely to lead to, an increase in your current salary. Provided you meet one of the eligibility requirements, you would usually be able to make a claim for the device however, this is not possible without a receipt. Sorry for the bad news Thuha - please let us know if we can help with any more question. Kind regards, Etax AccountantsThank you for your help Etax.

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