Etax Accountants Questions & Answers

Hi Horacio, Thanks for your question. Not a problem, we can do that for you. To protect your privacy, can you please send us an email to feedback@etax.com.au from the email address you used to register your account? And just to clarify, we will not take payment unless you complete and sign your tax return, ready for us to review and lodge it to the ATO.

We will check this for you once we are able to identify you in our system. We look forward to hearing from you.

Kind regards, Etax Accountants

Hi Evelyn, Thank you for your question. Unfortunately, for security and privacy reasons we're unable to give out a Tax File Number, but there are a couple of options available for you to find it: - Look on your old PAYG or payment summary from your job - Look at an ATO document you have received previously - Ask the Payroll or HR department at your work

We hope that helps. Please get in touch if you have any trouble with this process, you can give our team a call on 1300 693 829, during business hours.

Kind regards, Etax Accountants

Hi Leanne, Thank you for your question. We certainly do have Live Chat available as part of our service! If you're new to Etax, simply register here to start your tax return online: external link  Once you've registered, you can Live Chat with our accountants directly, to ask any of your questions.

To access Live Chat within your Etax account, select the year and click on the blue Live Chat icon in the bottom right-hand corner of the screen. You can also give us a call on 1300 693 829, if you'd prefer to speak with someone.

We hope that helps, please feel free to reach out if you have any further questions.

Kind regards, Etax Accountants

I found that often the people on the live chat don’t know the answers to questions. I would assume a qualified accountant should know.

Hi Michael, Thanks for reaching out. We're sorry to hear you're not happy with the service you have received from our team over Live Chat. When connecting with our team via Live Chat, you will always speak with a qualified accountant who can assist you with general enquiries. In some cases, questions can become more complicated and the answer will depend on your individual circumstances, so a response from our team via email might be more appropriate.

However, we'd like to escalate your concerns to one of our senior accountants. So we can identify you in our system, can you please respond to the private message we sent you on Thursday?

We hope to hear from you soon.

Kind regards, Etax Accountants

Hi there, Thank you for your question. The trust account clearing fee is part of the optional $27.50 Fee From Refund service. This service means you can pay nothing at the time of lodgement and your fee is deducted from your refund.

We would also like to remind you that the fee you paid is tax deductible, so you'll be able to claim it back on your return next year.

For more information about our fees, please visit: external link 

Kind regards, Etax Accountants

Hi Catherine, thank you for your question. We have spoken with our team of accountants and they let us know if you're earning income from one employer only and providing a personal service, then most likely it will be considered as personal services income (PSI).

However, in order to answer your question in greater detail, we will need more information about your individual circumstances. We will send you a private message shortly, so that our team of accountants can get in touch with you at a convenient time.

Kind regards, Etax Accountants

Hi Meljo,

Thank you for your question.

Please send us an email to feedback@etax.com.au including the email address you registered with and we can action your request as soon as possible.

Kind regards, Etax Accountants

Hi Babu, Thank you for reaching out and for your questions. Our advice depends on the personal circumstances of yourself and your wife. For example, the property you are referring to has to be available to rent in any period expenses are being claimed for. If it is a new rental property, then it’s unlikely the repairs can be claimed as they weren’t caused by wear and tear of renters.

If you could please get in touch with us via feedback@etax.com.au with your best contact number, we'll ask one of our senior accountants to give you a call to discuss your situation and needs in more detail.

Kind regards, Etax Accountants

Hi Laurie, Thank you for reaching out and for your questions. Our advice depends on the unique personal circumstances of yourself and your husband. If you could please get in touch with us via feedback@etax.com.au with your best contact number, we'll ask one of our senior accountants to give you a call to discuss your situation and needs in more detail.

Thank you.

Kind regards, Etax Accountants

Hi Rocky, Our Etax returns start from $82.49. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice. Our Business Tax Returns start at $195.90 (this does not apply to most sole traders – it only applies to people who need to claim detailed business items on their tax return; item 15 (Net Income Or Loss From Business), Item 16 (Deferred Non-commercial Business Losses) or items from P4–P19 (business reporting items).

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

We can lodge an amended tax return for you to include any missed information on prior year returns. If you choose this option, there'll be a fee per amended return if Etax lodged the original return, or if you lodged via a different method our standard fees apply for any amended tax return.

If you would like to add an amendment to your return please register and log into your Etax account, select the relevant year and send a new message requesting an amended return and enter as much detail as possible about the amendment.

If you're new to Etax you can register here to start your tax return online: external link 

Kind regards, Etax Accountants

Hi Rocky, Yes we can! Etax can help with all types of individual tax returns including those for taxpayers who have done crypto currency trading. You can start your tax return at Etax.com.au and then enter any crypto capital gains (or losses) at the capital gains section of the tax return.

If you get stuck or aren't sure what to enter at this section, please just connect with us on Live Chat (in the bottom right of your return) or send a secure message using the envelope icon at the top of your tax return and one of our accountants can help ensure you have everything in the right spot. Your return will also be reviewed twice by our accounting team before lodgement to the ATO!

Kind Regards, Etax Accountants

It’s costing me $69 this year which if you have a tax refund gets taken out of that. This is reclaimable next year. I think if you get a refund there’s also an admin charge of under $30. I can’t remember the exact amount. Hope that helps.

Hi Gary, Our Etax returns start from $82.49. This includes our personalised tax return, full accountant review for extra deductions, lodgement to the ATO, handling of any correspondence from the ATO and year round tax advice.

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

If you're new to Etax you can register here to start your tax return online: external link 

You will need to enter your details and then once you've submitted your tax return our team of qualified accountants will review it to make sure you get the best possible return before lodging it to the ATO. You can also live chat our accountants directly along the way. They'll be able to help you with any questions you have and let you know where to include information on your return.

To access live chat please login to you account, select the year and click on the blue live chat icon in the bottom right hand corner of the screen. You can also give us a call on 1300 693 829.

Kind regards, Etax Accountants

Hi Czar, you can add your tax agent fee to your return for the year they were incurred - it's treated the same way as other deductions are. So if you incurred a fee for lodging your 2018/19 during the 2019/20 financial year you will be able to add them to your 2019/20 return.

However, if you are referring to your 2017/18 tax return and incurred the fee in the 2018/19 financial year then you will need to lodge an amendment to claim them on your 2018/19 return. We can assist you to do this - please just send us a message on your Etax account and our team will take care of it for you.

Kind regards, Etax Accountants.

Hi John, Yes we can! Etax can help with all types of individual tax returns including those for taxpayers who have done crypto currency trading! You can start your tax return at Etax.com.au and then enter any crypto capital gains (or losses) at the capital gains section of the tax return.

If you get stuck or aren't sure what to enter at this section, please just connect with us on Live Chat (in the bottom right of your return) or send a secure message using the envelope icon at the top of your tax return and one of our accountants can help ensure you get everything in the right spot. Your return will also be reviewed twice by our accounting team before lodgement to the ATO!

Warm Regards, Etax Accountants

How long roughly will it take to do my tax return? and if longer then the due deadline can you apply for it to get extended for me?

Hi Rocky, The Etax accounting team can help get your tax return done before the deadline (Saturday 31 October 2020). Or, if you need a little more time, we can apply for an extension to the ATO on your behalf.

You must have a good tax history with the ATO otherwise you might not qualify for any deadline extension. Unpaid ATO debts or problems with ATO payment history may prevent an extension being issued, in which case the 31 October deadline important for you to follow.

To beat the deadline you must register an Etax Account, then open your 2020 tax return and finish entering your details online (including your Tax File Number) before 2pm AEST, 31 October 2020.

To register please visit: external link 

Once you have registered you can live chat our accountants to check if you qualify for an extension. To access live chat, select your 2020 tax return and click on the blue live chat icon in the bottom right hand corner of the screen. You can also give us a call on 1300 693 829.

We hope this helps but please let us know if we can answer any more questions.

Kind regards, Etax Accountants

Hi Jade, We're really sorry to hear you're not feeling confident with Etax this year. Rather than you needing to start again somewhere else, we'd really like to try and make things right. If possible, we'd like to escalate your case to a senior manager for review and to personally handle from here - could you please email us on Feedback@etax.com.au with your full name and the email address you registered with and we'll be in touch asap. In terms of fees, if your return hasn't been lodged to the ATO yet, there'll be no charge should you lodge via an alternative method in 2020. We do hope to hear from you soon Jade and we look forward to putting your mind at ease that your return is correct prior to lodging with the ATO.

Kind Regards, Etax Accountants

Hi Terry, our return will automatically add your age pension details for you. If you are having trouble finding these details on your return please send your accountant a private message and they will help you out.

To include capital gains and losses on your return, simply go to the My Income section and select the 'Capital Gains or Losses' option and you will be able to enter your short and long term information in the section below.

Kind regards, Etax Accountants

Normally they charge around $97 for tax return and fees but it’s deductible so you can claim it back. Not sure about the investment property.

Thanks Antonio

Hi DGJ - we're sorry if you had trouble getting in touch with us. Our number is 1300 693 829. With regards to our fees, our standard tax return is $69.90 and if you'd like to avoid paying up front we can deduct your fees from your refund when it's issued by the ATO using our popular "fee from refund" option for an additional $27.50 bringing it up to $97.40 as Antonio said. If you have an investment property it will be an extra $39.90 per property.

Everything else is included in your fees. Unlike most other accountants, we don't charge extra for deductions, capital gains or ETP. In addtion, tax agent support, checking and year-round tax advice is all fully included in our fees. If you'd like some more info we have this page on our website which covers things in more detail: external link 

Warm Regards, Etax Accountants

Hi Bouchra - sorry for any confusion. There are no fees payable if you haven't signed your return and in most cases we can deduct our fees from your refund when it's issued by the ATO, rather than you needed to pay anything up front. It sounds like you may have got as far as the final stage of the tax return which is where you sign and pay for the return - but if your return is not finished, there's no need to complete that step yet.

For now, please don't worry about that page - you can come back in a few weeks time to finalise your return as planned :) We've also dropped you a private message via Product Review as well!

Kind Regards, Etax Accountants

Once you log in and start your return I noticed that they were set up for covid19 and WFH Hope this helps

Hi Orland - we sure do! As Gary mentioned, our 2020 tax return is set up for you to select the new COVID-19 work from home deduction option, and we cover all of the other normal deductions as well. Our tax return will automatically suggest deductions people who work in the same job as you usually claim to ensure you claim everything you're entitled to. Just enter your specific IT job title/occupation in the occupation section, and then down below at the deductions section, you'll see suggestions based on your job.

If you have investments, we can handle them too. Just select the type of investment income (dividends, rental, etc) and that section will be added to your return.

Don't worry if you get stuck along the way, just click on the live chat icon in the bottom right of your tax return. You'll be connected directly with an accountant who can help ensure everything is in the right spot! Alternatively, our team is available on 1300 693 829, or by clicking the envelope icon within your Etax account.

Warm Regards, Etax Accountants

Nope I have not found this - I have done my deductions and then the tax agent is asking and questioning me about my internet use - I do accounts receivable of course I use the internet etc. log books for my internet use even though I told him the exact times I have used this - over it told him not to worry about it and not to lodge it - he took my WFH down and didn’t answer any questions. They better not charge me and I won’t use them again.

Hi Cathy - we're disappointed to read about the experience you had this year with our service. It definitely sounds like we didn't live up to the high expectations we set for ourselves and we'd like to get in touch with you to make things right. Could you please send us an email to feedback@etax.com.au with your full name and the email address you registered with? We'll then be able to identify you in our system and have a manager follow up with you.

Hi Laith, Etax will send you notifications via email, but we'll never ask you to send us any sensitive personal information by email. Unfortunately, email is not a secure method of communication for sensitive information which is why we only correspond about tax return related matters via your Etax Account. Our secure Etax messages are protected by your username and password giving you a greater comfort in the privacy of your personal information. You can also discuss your tax return with us via phone on 1300 693 829.

In today's day and age we'd be wary of sending any personal or tax return related information via email. Please let us know if we can provide any further clarification or information.

Kind regards, Etax Accountants

Hi Bentley - thanks for getting in touch. An amendment or Amended Tax Return is a second tax return lodgement where we send a new tax return to the Australian Tax Office letting them know the original return was missing some information. We do have a fee of $44 for this service which helps to cover the costs associated with preparing, checking and lodging the Amended tax return to the Australian Tax Office.

With regards to the additional $2023 you'd like to add to the tax return. Assuming it is an additional deduction or income missed off your original lodgement, the ATO will add that amount to your tax return and then re-calculate your tax refund based on the additional information being included.

We can give you a specific estimate of how much additional refund you'll receive by adding that $2023 to your tax return prior to lodgement so you can decicde if you wish to proceed. Please just send us an email to admin@etax.com.au with your full name and the email address you registered with. We'll then be able to find your return in our system and give you some more specific information.

Kind Regards, Etax Accountants