Euroflex Vapour M4S SC1M1 Questions & Answers

Please ensure that the child safety lock is not on.....refer to instruction manual

Hi Jenny......sorry for the confusion .....the Euroflex Vapour-M4S Hubrid steam cleaner has a model number of SC1m1. The numbers 33302208 is just a product code from our supplier that is used internally or with our retail partners. So you can ignore this number from a retail perspective.

We hope that helps

And yes, the bonus offer for extra pads is valid for purchases to 31 May 2023 (and redeemed by 15 June 2023)

Yep, have experienced the same problem and despite all the suggestions from Euroflex representatives, it's still a problem. I no longer use it because it's a pain in the butt

Hmm thanks , a bit expensive to be sitting in the cupboard. I may take it back

Hi Mir& Mark, please call our customer care line on 1800 66 38 66 to trouble shoot the issue (the number is on the silver sticker on the product for your convenience). Please ensure that only 600ml is put into the boiler, excess water in the boiler will be chucked out before the dry steam can be created because the steam is created by the boiler, if the boiler is over-full the dry steam cannot get created. Also please ensure that if the pad is too dirty or too wet that it is changed to a clean pad during the cleaning process. The steam release button on the steam gun can also be used intermittently to control the level of steam output which is why the M4S (SC1m1) was made because consumers wanted a steam control function and to be able to clean the grout. The basic model that you had previously did not have steam control and no ability to clean the grout. However the steam is created in the boiler by both units and both have the same specs (130 degree C in the boiler). Therefore there should be no reason for the steam output not to be the same in both models (the M4S just has more functionality because it is a multipurpose steam cleaner).

I have checked my unit & yes, there is a small hole at the base of the handle however I have never experienced this problem? It could be that there is an O ring/seal in there that prevents water coming out under normal operation? Did someone try to put a thin wire/skewer in the hole hoping to clear a blockage? I would speak to Customer Support and see if they can help you.

The other thing is that you don't need to use distilled water unless your tap water is very hard and high in calcium. I use normal tap water but do run descaling through it periodically

What the heck. I hope YOU didn't put a wire or skewer in the hole? No, I certainly wouldn't do that or recommend that. You have a vivid imagination, but your speculations and inuendo are not helpful sir. I have outlined my issue clearly and await an answer from an educated rep, hopefully, and will continue to use distilled water, thanks anyway buddy. Peace out.

Hi Optimistic Fan, We are pleased to hear you love your Euroflex Vapour Steam Cleaner. Euroflex has placed a silver sticker on each steam cleaner with our Customer Care Line for ease of reference when customers need to contact us for any assistance. Please call the Customer Care Line for assistance on 1800 663 866 (toll free), this is the fastest and easiest way to help resolve any issues. Your comments posted here for model M4S seem a bit confusing, the M4S does not have a hole at the top of the unit where the black plastic extension tube is inserted. Model M2R does have a hole at the top of the unit where the black aluminium extension pole is inserted into the top of the unit, this hole is where the black tapping screw is inserted to fasten the black aluminium pole to the base. However there is no steam, water or water line at this location of the steam cleaner for water to dribble out. As mentioned it is best to call our Customer Care Line to confirm your model, so that we can provide better assistance, Thank you for choosing Euroflex for your cleaning needs.

I noticed this also, mine doesn't get exceptionally hot but it gets hot

Hi Jay J, please call the Euroflex Customer Service Line on 1800 663 866(toll free) for an assessment of the issue that you are experiencing. For easy reference the number is also on the silver sticker on top of the unit. Our Customer Service Team will assist with resolving the issue. Much thanks