Everyday Home and Contents Insurance Questions & Answers

Dear Val, I am sorry to hear about your recent experience contacting our team in relation to a Claim payout you are expecting. Thank you for raising these concerns, at Woolworths Insurance we welcome and take your concerns seriously.

Our Team is here to listen and assist our customers. So we may assist you with your concerns and look into this matter further, could you please send us a private message with your

Name: Date of Birth: Policy Number:

For more information about our complaint process, please visit our Compliments and Complaints page external link  Kind regards, Ahmed ​Customer Resolution Specialist Woolworths Insurance

Hi Tony, Thank you for your query. You are able to get in touch with us and request for the cancellation of your policy within two weeks of the date you would like it to be cancelled. You can get in touch with our friendly service team by contacting 1300 10 1234 or using our online chat and email options via the following link: external link 

Also please review the Product Disclosure Statement and Financial Services Guide to ensure the product is right for you via the following link: external link 

Kind regards,

Nick ​Customer Resolution Specialist Woolworths Insurance

Hi Ranger, Thank you so much for your question, Yes, coverage is available with our Home Insurance Product. Please contact us for more detailed information regarding this on 1300 10 1234 or please feel free to use our Live Chat at external link  alternatively email us at customerservice@woolworthsinsurance.com.au

Nicholas Resolutions Team Woolworths Insurance

Yes they are

Apparently only if a tree falls or hail.

Not water / rain I've just been told by assessor

Hi III, yes roof tiles are covered by our insurance.

You dont cover anything. Not Storms, not Contents- write no contents on houses full of damage. Systemic, setup . Storms horrendous, blame a roof, you dont inspect. All of a sudden Roof is the cause, not Storm- Storms cannot be deleted. As for Nicholas, crap rubbish oh sorry, Oh sorry- Delibrat3e acts, against the law.

***ALERT ** ALERT … victimised. complain here, they Declined claim, and shut the file. Nicholas is fully aware i was in accomadation, got a Gift Voucher. All 4 claims were accepted- I was in accomadation, the home is inhabitable, You cannot Decline Storms- Storm cause damage, not me- Major restoration of a roof- is maintenance- experts reports their work, used as maintenance- Their work- all damage their Cover

Only covered if bad hail storm only I was told. So any thing else less than the worst storm ever is not covered

Hi Diana, thank you for reaching out to us and we would like to apologise for the delay in response. Solar panels are covered under our policy cover, If they are installed on your home the value can be included in the overall Building Sum Insured amount. If you need any assistance please reach out to us through our Live Chat service on our website external link  where one of our Customer Service Representatives are available via web chat from 8.30am - 7.30pm weekdays and 9.30am to 4.30pm on weekends.

***Alert Alert. **ALERT Complain here, and they put Declined on the file, and shut it down. VICTIMIZED, ALERT

That’s why you don’t fill out the contact part and don’t fill out your policy number stay anonymous

I had the same problem, finally spoke to a lovely girl her name is Anisy....was very helpful....I hope our issue will be resolved this week...

Hello All,

customers of this insurance company know how unprofessional and useless it is. for those interested let us start a class action with ACCC

Hey Lutz, Thank you for getting in contact. We are sorry for any inconvenience this process may have caused. As you are probably aware with everything thats going on, our claims department is in high demand at the moment. The correct number to get in contact with the claims department is 1300 10 12 34 and follow the correct prompts that will take you through to the correct claims team.

Do I get my excess refunded if the damage was done by another party with insurance

Why are you asking me you moron

I don’t understand your question

Hey John, thank you for your question and we do apologize for the delay in getting back to you. Unfortunately we are not able to discuss personal policy details here so please contact our friendly customer service team via the phone at 1300 10 1234 or via live web chat through our website.

Cheryl Woolworth on line gets in your information and does not allow you to get the quote forces you to contact them in my case I called and had to wait a long time The service was so pathetic and misleading If at this stage they are found ripping cash and I do not trust when you request a claim either they will knock you off by some lame excuse my quote given was similar to Allianz Who have better standing in the market I would tell you get NRMA because at just $50 extra as they are the best in the market You can visit NRMA office directly face to face all the best do not go ever to these no frills brand even CBA

Hi Cheryl, thanks for your review about us and about your online quote experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some more information to assist you further. If you can please let us know your preferred contact number, state, and full name in a Private Message so that we can follow this up with you ASAP and help you with your insurance. Thank you.

Don’t bother with Woolworths insurance. They are cheaper as they don’t honour claims that other insurance companies would. Their service is a joke and that if you even get any service if you happen to have 40 minutes to speak to someone.

Hi Cheryl, thank you for your reply. We apologise for the experience in regards to our quoting system. If you are still experiencing any issues or have further concerns, please send us a Private Message with your full name and mobile number so we can assist you further.

Hi David, totally agree. My father has never made a claim in 50 years only to have a fair claim knocked back for the garage roof falling due to high winds on his car and hobby gear in the garage. The house is maintained to a high level and in perfect condition. Yet Woolworths stated lack of maintenance. In no way did the plaster look like it was failing before this.

Guys insurance claims are rejected even my last experience with commonwealth bank home insurance was declined as leaking roof garage blamed the builder and my insurance from CBA private top hospital cover declined my kidney cancer tumor surgery nephrotomy radical as preexisting condition It was case advance stage I do not recommend Woolworths or CBA NRMA insurance is the best on the market maybe Allianz

Hi David M., thanks for your review about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.

I'm not with the insurance company you need to call the insurance company and ask them alternatively read your policy however it will be quicker to call them.

Hello Lija p. Thank you for that question and hopefully we can assist you quickly. In regards to your specific situation it is best to call us on 1300 10 1234 and one of our agents will go through all the details with you and will give you some indication into whether we can cover your instance or not.

Thank you

Hi Joy, thank you for your question. All our Home, Contents and Landlord Insurances include Legal Liability cover. While similar, it is not the same as Public Liability. Public Liability is for business activities. If you are looking for Public Liability for your business, we unfortunately do not offer this cover. Please contact the Insurance Council of Australia on 1300 728 228 to discuss insurers who can offer this type of insurance.

Hi Mav, thank you for your question. Unfortunately due to the claims nature of your question, it may be best to speak with our claims department to have a better understanding of whether your situation can be covered or not. Storm damage is an insurable event so please do give them a call to begin lodging your claim. Depending on the availability of repairers/installers in your area, they may insist on a preferred repairer/installer or allow you to use your own. You can contact our claims team on 1300 10 1234.

Hi David, thank you for your question. In regards to your request, the email for our Home and Contents Insurance is customerservice@woolworthsinsurance.com.au

Hi Kellie, thank you for your question. The best way to contact our existing claims team is by calling 1300 10 1234. Alternatively you can email us at customerservice@woolworthsinsurance.com.au and we can forward your email to them. I will send you this information by your email as well.

David you would have to contact Woolworths I nsurance rhemselves. I have all my insurance with Woolworths I have had to make a claim from water damage they were fantastic however my Neighbour has a large company for her insurance and uts been a disgrace the way she has been treated. I am sure they will look after you.

Hi David, thank you for your question. If you have changed your security features please update them on your policy with us. You can contact us by email at customerservice@woolworthsinsurance.com.au or by calling us on 1300 10 1234. Changing your security features can absolutely impact your premium.

Woolworths has a chart to compare both, the comprehensive covers about 4 extra things, although our comprehensive cover didn’t help us with damage to a chair from sparks from our fireplace. They said the chair actually has to go up in flames!

Hi Durds, thank you for your question. The main differences between our Standard and Comprehensive Home and Contents policies, is on Comprehensive, we will cover Accidental Damage and you will receive the additional benefits Contents in Transit and high coverage limits on various aspects of our cover.

Hi Paula, thanks for asking this question about your leaking hot water system. You are most definitely covered for leaks caused by the bursting, leaking, discharge or overflow of water/liquids from your hot water system and we will pay up to $500 to search for the unknown source of a leaking pipe but only if the liquid from the leaking pipe is causing permanent damage to your building or contents. You are not covered for the cost to repair the item from which the water leaked or escaped or loss or damage caused by the gradual seepage of water or other liquids or an inadequate drainage system. You can read more about this in our PDS here: external link  We hope we've helped answer your questions.

Do not use Woolworths Insurance.. Take it from experience. Broken pipe under the ground which destroyed our vanity and the floor to wall tiles and they would not cough up a cent. This company is also behind Real Insurance. Anything to do with Hollard Insurance stay away and stick to the Big well known Insurance Companies

Hi Wendy, thanks for reaching out about a quote for our Home Insurance cover. Our quotes will vary from house to house, location to location and many other factors. You can most definitely go ahead and process a quote using our Online Quotation Tool here: external link  This process will only take 5-10 minutes and will provide you with an instant price for your Home Insurance. Alternatively, you can give our Home Insurance Sales Team a call on 1300 10 1234 from 8 AM to 8 PM AEST on weekdays and from 9 AM to 5 PM on weekends. We hope we've helped clear this up for you.

Depends on your level of cover. Woolworths is very competitive for new customers because of the discounts they offer. They are less competitive for loyal existing customers.

Hi Stojance, thanks for reaching out. The costs of our annual (or monthly premiums at no extra cost) can vary from location to location and house to house. Our prices are most definitely competitive, however, we wouldn't be able to give you an accurate answer without providing you with a quote. The good news is, we have a free Online Quotation Tool which you can use to calculate your annual premium and even purchase a policy. You can view this Quotation Tool on our website here: external link  - We hope we've helped answer your question.