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Family Clean

Family Clean

4.2 from 117 reviews

Reviews

Review distribution

5 star
88
4 star
8
3 star
0
2 star
4
1 star
17

Excellent job

published

Your team of cleaners are fantastic. We are so happy with their work, they always do an excellent job. The house looks and smells wonderful and the cleaners are friendly and punctual.

1 comment
Family Clean
Jo D.Family Clean

Thank you so much for your kind review MCW!! We're so thrilled to hear that you are happy with your service and are enjoying your wonderfully clean home!! Thank you for your support - Rowena :)


Nadine

NadineSouth East Queensland, QLD

A necessary service for us

published

We have been using Family Clean for the last couple of years to have our house cleaned fortnightly. Currently Reshma does our service. Her cleaning is professional and her manner is happy & friendly. Normally she asks what needs focussing on or if there is something different that needs doing - which I really appreciate.

1 comment
Family Clean
Jo D.Family Clean

Excellent Service

published

We were pleased to be able to have replacement cleaners provided at short notice. Passang and Sonam did a fantastic job. We are looking forward to having them back next week.

1 comment
Family Clean
Jo D.Family Clean

Tony, thank you SO much for your kind review!! We're so happy you're enjoying your service with Passang and Sonam (they're a great team aren't they!) Rowena :)

Disappointing

published

Happy MB Client

Happy MB ClientSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Excellent cleaners

published

I was very attracted to Family Clean's website, which is very informative and beautifully presented. I thought that if the website was A+ the cleaners would be too! I wasn't wrong. At short notice Family Clean organised a cleaner for me on the day and time I wanted. I really liked having my designated cleaner's profile (including photo) sent to me beforehand, so I'm 'introduced' to my cleaner before they arrive.

I've just had my first clean by Natalia and it was excellent. I'm super fussy and I couldn't fault anything. The process was so smooth and easy and the end result is a pristine house that is a delight to be in.

1 comment
Family Clean
Jo D.Family Clean

Sarah Mansfield

Sarah MansfieldSouth East Queensland, QLD

So Refreshing!

published

Very happy with our (very last minute) booking to have our home serviced by Family Clean. Our cleaner arrived on time and did a beautiful job. It felt like I came home from work to a hotel room service! Even down to beautifully folded guest towels in the bathrooms. I've been very nervous to ever hire a cleaner thinking that they wouldn't do as good as me cleaning our home, but Pema definatly meet my expectations and more. Thank you!

1 comment
Family Clean
Jo D.Family Clean

Sarah, Thank you so much for your kind feedback, and support for our wonderful crews!! We are so pleased to hear you are happy with Pema's service - your home is in excellent hands!! Rowena x


Carla

CarlaSouth East Queensland, QLD

A fantastic service, thank you

published

I have just had my first fortnightly clean with the wonderful Melissa and must pass on my congratulations for such a great job and for Melissa's professional, very friendly manner.

1 comment
Family Clean
Jo D.Family Clean

We are so pleased to hear that you were happy with your service from Melissa! We will pass on your kind words onto her, which will make her day! Thank you for your support, we look forward to continuing to help you! Rowena :)


Sue

SueSouth East Queensland, QLD

Excellent service

published

I was really happy with everything, starting from my first phone call. The staff is very friendly and knowledgeable. I needed our home cleaned after we sold it and the couple we had did an excellent job. I would always highly recommend Family Clean to my friends.

1 comment
Family Clean
Jo D.Family Clean

Thank you so much, Sue! We are so happy to hear you are both pleased with your service, and happy to recommend us, THANK YOU!! Rowena x

FINALLY!!! We have found the right cleaners

published

I was soo happy with the excellent job Susan and Sonam did. I never thought it would be so difficult to find a good cleaner but after a few different cleaning companies we have found them. Finally

1 comment
Family Clean
Jo D.Family Clean

THANK YOU so very much for your kind review, Mandy!! We're very proud of our crews, and I know Susan & Sonam go over & above to continually make their customers lives a little easier. We look forward to continuing to help you.
Rowena :)

So happy to have found Familyclean

published

After we lost our cleaner my only option was to do an online search. The many positive reviews led me to Familyclean. While have only had one service with them , so far they are as good as everyone says. And I love the family feel of the website and how they seem to value the good people who are employed by the.

1 comment
Family Clean
Jo D.Family Clean

THANK YOU for your kind review, and choosing us to help you! We are so happy that you've been impressed with our beautiful crews, but have had a good experience all round. Thank you so much for your support!! Rowena x


So helpful and friendly

published

The Family Clean team listened to what I wanted done in the cleaning and consulted me about cleaning products to use. I found them very friendly, helpful and they did a great job.

1 comment
Family Clean
Jo D.Family Clean

Such a pleasure to be able to help you, Hana! We are so pleased to hear you've had a great experience with us! If your priorities change, please don't hesitate to leave us your 'To Do List' as well, we're always happy to help! Kindest, Rowena :-)


This was a great help as my husband is recovering from surgery.

published

Michele was very pleasant & very efficient with my clean, & I look forward to having her again. She also went the extra mile with anything I requested of her.

1 comment
Family Clean
Jo D.Family Clean

We're so humbled by your lovely feedback, Elisa! I was told about your lovely feedback from Gabby, you absolutely made Michele's day, so thank you very much for your kind words!!
Wishing your husband a speedy recovery. Rowena x


Anne

AnneBrisbane

Thanks for a great job

published

Dorji and Tshering were outstanding in their attention to detail and their professional approach. Thank you to Family Clean for the ease with which the clean was organized, and the friendly and professional staff.

1 comment
Family Clean
Jo D.Family Clean

Anne, Thank you so much for taking the time to let us know how happy you were with Dorji & Tshering's spring clean! They’re such conscientious people, so it was lovely for them (& us!) to hear your feedback. Thank you so much for sharing! Rowena x


Very good service

published

I have been very happy with the service from Family Clean. The cleaners they have provided have been pleasant and polite and have done a very good job. I am a satisfied customer.

1 comment
Family Clean
Jo D.Family Clean
Rebecca

RebeccaBrisbane

Very Impressed!!

published

Felipe & Larissa are lovely! and did a great job of cleaning as well. Firstly, as someone who has never used a cleaner before it was very comforting to have two friendly, considerate, helpful & professional people attend my home. The service they provided was excellent. Our home is sparkling and it was so welcoming to come home to a clean and tidy home. I especially loved the hotel folded toilet rolls! Finally, there consideration of our requirements for our house cat was greatly appreciated. She loved them as well. They kept her out of our rooms as requested and this appreciated above all. We are very much looking forward to having a relaxing weekend together this weekend without needing to spend a day doing some of the chores.

1 comment
Family Clean
Jo D.Family Clean

We're so humbled by your lovely feedback, Rebecca! It's so nice to hear you're really happy with Felipe & Larissa, they're a fantastic crew so you're in very good hands!
Thank you for your beautifully kind words, and support for us! Rowena :)

Georgia

GeorgiaGold Coast

Cancelled on me after being booked in for 7 weeks

published

Unfortunately, after having a post renovation clean booked in for 7 weeks, this company cancelled on us. They gave us 3 days notice, and did provide us with an alternative date (which did not suit us), but I am really disappointed it took them this long to cancel. We are about to have a baby and had a very short time frame within which to have the clean done. Pretty poor customer service in my opinion.

1 comment
Family Clean
Jo D.Family Clean

Joanie

JoanieWarwick Qld

  • 3 reviews
  • 1 like

Wonderful

published

Dear Family Clean
What a wonderful service you provide.
Thank you.
Yeshey and Dechen were thorough and efficient. They did an excellent job and I wouldn’t hesitate to recommend them to family and friends.
Kind regards
Ros G.

1 comment
Family Clean
Jo D.Family Clean

Waited 3 weeks for a booking confirmation which got cancelled too

published

I contacted Family clean based on some positive reviews and waited for few weeks to get a confirmation on booking for a weekend based on my request. I made plans to ensure I allow time for this booking on weekend and get a phone call that this booking has been cancelled. I wish I could also join people who wrote some good reviews about their cleaners and services. However, considering the way they have handled my interest in their services, I am highly disappointed.

1 comment
Family Clean
Jo D.Family Clean

Gail

GailBrisbane, 4172

  • 2 reviews
  • 1 like

Great cleaners, professional detailed clean.

published

Alma and Kevin are great! they go that extra mile and don't miss anything when cleaning our house. True professionals!

1 comment
Family Clean
Jo D.Family Clean

Such a pleasure to be able to help you, Gail! THANK YOU for your lovely review, and for taking the time to let us know how happy you were with Alma & Kevin too. We appreciate your support, Rowena :)


Rhonda

RhondaBrisbane

Very disappointed

published
2 comments
Family Clean
Jo D.Family Clean
Rhonda
Rhonda

Thank you for your email.


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Questions & Answers

Louise

Louiseasked

I am at Cannon Hill and would like a quote on a 4 Bedroom house for wall cleaning and oven clean? We have high ceilings. Thank you

1 answer
Family Clean
Jo D.Family Clean

Hello Louise!

We hope you're doing well. Thank you for reaching out, we'd be certainly able to give you a bit of an estimate in relation to the tasks mentioned. Do you mind please giving us a call (07 3254 2400) or sending in an email to us (motherducks@familyclean.com.au) and we'd be happy to discuss costs. :) Look forward to speaking again soon. Have a wonderful weekend ahead!


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