A necessary service for us
We have been using Family Clean for the last couple of years to have our house cleaned fortnightly. Currently Reshma does our service. Her cleaning is professional and her manner is happy & friendly. Normally she asks what needs focussing on or if there is something different that needs doing - which I really appreciate.
I used these reviews to choose this company for a once off clean, so thought I should leave an honest review to help others. I selected a spring clean, with the outlook towards a fortnightly clean, but I would rather try out another company. Their website is very professional, but the actual service doesn't live up to the claims. To be honest, my house looks much cleaner when I do the job - there were chalky-looking water marks all over the floor, the shower looked dirty, there was dust on the walls and benches etc. Some areas were cleaned well..., but after a professional clean, I feel that it's a fair expectation to walk in and have the immediate impression that the house LOOKS clean. I'm glad I wasn't having visitors immediately afterwards! The cost seemed a bit higher than competitors, but apparently this doesn't equate to quality. The cleaners seemed pleasant and diligent, but they didn't really speak to me or discuss what they would do or what my expectations were.
I was very attracted to Family Clean's website, which is very informative and beautifully presented. I thought that if the website was A+ the cleaners would be too! I wasn't wrong. At short notice Family Clean organised a cleaner for me on the day and time I wanted. I really liked having my designated cleaner's profile (including photo) sent to me beforehand, so I'm 'introduced' to my cleaner before they arrive.
I've just had my first clean by Natalia and it was excellent. I'm super fussy and I couldn't fault anything. The process was so smooth and easy and the end result is a pristine house that is a delight to be in.
Very happy with our (very last minute) booking to have our home serviced by Family Clean. Our cleaner arrived on time and did a beautiful job. It felt like I came home from work to a hotel room service! Even down to beautifully folded guest towels in the bathrooms. I've been very nervous to ever hire a cleaner thinking that they wouldn't do as good as me cleaning our home, but Pema definatly meet my expectations and more. Thank you!
So happy to have found Familyclean
After we lost our cleaner my only option was to do an online search. The many positive reviews led me to Familyclean. While have only had one service with them , so far they are as good as everyone says. And I love the family feel of the website and how they seem to value the good people who are employed by the.
Felipe & Larissa are lovely! and did a great job of cleaning as well. Firstly, as someone who has never used a cleaner before it was very comforting to have two friendly, considerate, helpful & professional people attend my home. The service they provided was excellent. Our home is sparkling and it was so welcoming to come home to a clean and tidy home. I especially loved the hotel folded toilet rolls! Finally, there consideration of our requirements for our house cat was greatly appreciated. She loved them as well. They kept her out of our rooms as requested and this appreciated above all. We are very much looking forward to having a relaxing weekend together this weekend without needing to spend a day doing some of the chores.
Cancelled on me after being booked in for 7 weeks
Unfortunately, after having a post renovation clean booked in for 7 weeks, this company cancelled on us. They gave us 3 days notice, and did provide us with an alternative date (which did not suit us), but I am really disappointed it took them this long to cancel. We are about to have a baby and had a very short time frame within which to have the clean done. Pretty poor customer service in my opinion.
Waited 3 weeks for a booking confirmation which got cancelled too
I contacted Family clean based on some positive reviews and waited for few weeks to get a confirmation on booking for a weekend based on my request. I made plans to ensure I allow time for this booking on weekend and get a phone call that this booking has been cancelled. I wish I could also join people who wrote some good reviews about their cleaners and services. However, considering the way they have handled my interest in their services, I am highly disappointed.
I was so looking forward to coming home to a clean home based on the reviews that others have left. Unfortunately this was far from what happened. I had to re-mop the floors. Sinks were left dirty. I paid for an hour of ironing and I'll need to re-iron half of the clothes that the cleaners said had been ironed. The children's bathroom floor hadn't been mopped, nor had the shower been properly cleaned. The kitchen cupboards had not been wiped down, nor had any of the surfaces in the house. This was after 6 hours of cleaning! I'm sure the...two cleaners are lovely people, but I couldn't even tell that they had been, apart from the fact that they left my mop and vacuum in the middle of the room without the chords even tidied away. And for this, they want me to pay $198! I won't be using or recommending Family Clean again.
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Questions & Answers
I am at Cannon Hill and would like a quote on a 4 Bedroom house for wall cleaning and oven clean? We have high ceilings. Thank you
Jo D.Family Clean
We hope you're doing well. Thank you for reaching out, we'd be certainly able to give you a bit of an estimate in relation to the tasks mentioned. Do you mind please giving us a call (07 3254 2400) or sending in an email to us (email@example.com) and we'd be happy to discuss costs. :) Look forward to speaking again soon. Have a wonderful weekend ahead!
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