Fantastic Furniture Tribeca 3 Seater Questions & Answers
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Is there a recall on the TriBeCa My 3 seater is out of warranty and peeling rapidly all of a sudden ?
Hi Tracy, thank you for contacting us regarding your Tribeca sofa. I am sorry that it has starting peeling and that it is out of warranty. The Tribeca range has been discontinued unfortunately. Would you be able to email me your purchase and contact details so that I can look into this for you? My email address is reviews@fantasticfurniture.com.au Regards Nick and the Fantastic team.
What exactly would be done, I purchased mine in Chullora on February 9th, 2014. Over the last years it is wearing everywhere skin or hair touch the couch regularly and then some extra in between cushions. Black leather bits and I'm always afraid the toddler will eat them.
Hi there! The Chullora team would have to assess the issue based on the photos provided. We do address these on a case-by-case basis so you will just have to provide the details so it can be reviewed. My apologies for the inconvenience. Regards Nick and the Fantastic team.
Hi there, I'm planning to purchase tribeca 3 seater. Based on the review comments I feel like not purchasing this one (reference: http://www.productreview.com.au/p/fantastic-furniture-tribeca-3-seater/2.html) . Could anyone please advise if this sofa has been redesigned or still the same issue?
Hi Nags, thankyou for your question in regards to our Tribeca sofa. We have recently redesigned the cover of this sofa to a more durable PU fabric cover. We are confident with this product and offer a 3 year warranty on the cover and a 6 year warranty on the webbing and frame. I suggest visiting your local store to view the sofa in person. Regards Annie and the Fantastic Team.
Thank you. How do I identify which one is new and which one is old? What if the local store gives me an old product? Please advise how do I deal with this? how can I identify that this is a redesigned model?
Our couches have a lot of pealing, it looks terrible. Can they be fixed? We had no idea that they would peal like this.
Hi Marls, I am very sorry to hear about peeling of your sofas. Would it be possible to email me your contact details and store of purchase so that we can have a further look into this for you? My email address is reviews@fantasticfurniture.com.au Regards Frances and the Fantastic team
I am considering purchasing 2 x 3 seater Tribeca however concerned with the reviews. Please advise if you have changed the material used to make these? It would appear most were purchased a few years ago.
Our last lounge was Fantastic Furniture leather combination and it lasted 10 years.
Hi Maureen, thanks so much for your question. Absolutely, we have changed the material, to properly explain though we recommend coming into your nearest store. Alternatively if you would like, email me your contact details and I will have your closest store call you and answer any questions. My email address is reviews@fantasticfurniture.com.au Regards Brendan and the Fantastic Team
I'm in exactly the same scenario. About to buy having had a wonderful experience 10 years ago but all of these reviews have made me rethink. I'd love to know how you went?
Can you please tell me why two of our lounge couches have peeled and the seems are peeling as well? All the material is left on our clothing and the floor. Im so upset . Its been only two to three years. They look dreadful. Its impossible to have people around they look so bad.
NITA
Hi Nita, I am very sorry to hear about your couches. Would it be possible to email me your details so that we can investigate asap and get in contact to assist? My email address is reviews@fantasticfurniture.com.au Regards Brendan and the Fantastic Team
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