Reviewer Photos & Videos
- VIC, Melbourne - Cleaning
I booked a full service of cleaning as I was moving out of my Hawthorn apartment, including courtyard clean, carpet and window cleaning. My cleaners, Dayal and Shashi, were prompt, polite and thorough. I am so glad I trusted them with my 2 bedroom apartment clean. At the finish, they explained they had problems pressure-hosing the courtyard tiles, as the organic matter from the trees had really stained the tiles. I do recommend this team. They were wonderful.
Fantastic is FANTASTIC!! Great clean every time. They even took my rubbish out and relined my bin! I’m always left with a sparkling clean house and couldn’t be happier. Definitely recommend.
- VIC, Melbourne - Cleaning
They told me marks on tiles could not be removed. However, when I rubbed my finger over them they came off in seconds. I asked them to wipe the doors and door frames in the bathroom. The doors were wiped but the door frames untouched. Again I was told they could not remove them. I wiped them with a damp cloth and they disappeared. They were booked for 1.5 hours and were ready to leave in 1 hour with the job unfinished. I made them clean some of the spots I picked up on them missing but they said spots on the floor in the kitchen w...ere not able to be removed..... Guess what..... A damp cloth and 2 minutes effort removed the spots which were just some drops of spilled sauce. These guys are great for a quick wipe over but that is it. Why did I waste my money on these crooks.
Exceptional house clean.
My house clean left the place sparkling. Very thorough and careful clean. I have had other cleans in the past where I could still see dust and mess but with this clean no corners were cut. Highly recommended.
The cleaners are very friendly, and they did a very good job. After asking a few things to clarify the areas needed to get done, they start their job immediately. I’m happy with the results and their customer service.
- VIC, Melbourne - Cleaning
No service yet already charged! Now can’t do Im chasing credit!
I booked this company to clean windows and oven, then a regular fortnight service. I couldn’t believe my Credit card has been charged 5 days before I’ve even received the service, what a cheek, I rang and was told it’s their policy, same excuse we don’t accept cash, that doesn’t explain what gives them the right to charge you before you’ve received the service, my fortnightly service will have to be something special or I will cancel. Update, house Cleaning appalling couldn’t even move a picture on a coffee table to dust underneath everything ...just dusted around, floors still dirty and the place stinks like a toilet. The oven and window cleaner turned up (different person from who quoted), said he couldn’t do job and left. Now I’m trying to get the $296 they charged me 5 days before the job was to be done back. Don’t go here far better places around! I have been given a $45.00 credit for my inconvenience and now got my $296 that they charged me and did nothing credited.
I paid to become a member of this service. I organised my house to be cleaned. Two hours before arrival they called and cancelled without reason. I have arrangements for tonight and needed my house cleaned. I am extremely disappointed. I have cancelled my service and will never ever use these people again.
Such a relief to have my home sparkling! Wi
The two cleaners were on time, friendly & did an initial ‘familiarisation’. They asked for clarity & ensured that they were aware of exactly what I wanted, confirmed it & immediately started work. They were terrific -especially in the bathrooms!
Fantastic services did an amazing job with my end of lease clean. The work they did was exceptional and completed in the time stated by friendly, professional people. I would highly recommend them.
Very satisfied with the work....thought my carpet was a lost cause but no...it now looks awesome AND my rugs look brand new......definitely will be using Fantastic Services in the future....TY
Very good standard of work.
Your rep was punctual and courteous and did a good job of cleaning our carpet. He commented on the very good way we have kept the carpet which is now 19 years old.
Excellent spring clean including carpet cleaning and oven they worked non-stop and to a very high standard. arrived on time and worked over the quoted hours will be using them again and would recommend them.
End of lease clean
This is the second time I have used this company. They did a fantastic job, amazing. On time, professional , lovely to deal with. The team that attended were terrific. I recommend using this company. Thank you so much.
Sticky carpet - No care
**edit: after this review was posted Customer service contacted us and has now re-done the carpet to a much better standard. It isn't sticky any more.
- smelly cleaner with bad body odour
- carpet left sticky after cleaning as though covered in product
- customer service rude and blaming us for state of carpet
- customer service has taken 3 weeks to investigate but now says it is too long and poor clean is our fault
- offered to send someone to check carpet for a cost
NEVER USE THIS COMPANY!
Terrible End of lease clean
Booked end of lease clean for 1 bed apartment. The ladies were 2 hours late without any notice. They didn’t clean the oven, shower, walls (which I paid extra for) or really anything. Spent another 3 hours cleaning myself and still outstanding issues the real estate had to arrange to have cleaned.
Lodged complaint with fantastic. They took over two weeks to respond, claim they offered me a reclean (some two weeks after keys handed back) ans now say it’s impossible to compensate me as someone else has now done the clean. All they offer is 40 bucks credit to use with them. As if!
Perfect job well done
The did a Final inspection clean and it was perfect The oven and cook tops were immaculate as was the bathroom and kitchen. They even cleaned the balcony to perfection.
Love someone else doing the jobs I hate
Cleaners were polite and oven is looking great. They communicated well when running late. I had 2 hours of kitchen cleaning booked as well and they managed to get quite a bit done.
Do not use very poor customer service
Damage to property, company not willing to accept responsibly left property unlocked after instructed to do so and have now closed this incident without any financial compensation never use again!!!
Perfect BBQ restoration
My neglected Weber Q BBQ was in a terrible state and well beyond my cleaning power.After 90 minutes of hard work it came up as virtually brand new. Well worth the money paid for the job.
No longer operated out of a Clown Car
EDIT: 19 March 2021:
After I wrote the below review, I received several emails and a phone call from the company. (Being the merry spirit I am, I sent them a link to the post.)
It couldn't have been an easy phone call to make to me to discuss my dissatisfaction, and I respected them for doing it.
We had a chat and I laid out the timeline of events and the cascading failures.
The bottom line is, I was offered a full refund or they would send another team over to do the job properly. After discussing it with my wife, (where I was push...
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