- Verified customer
The operator did a good job on the carpet. Some minor points and misunderstandings were clarified in subsequent correspondence. I was initially annoyed at being asked to create an account in order to receive my invoice, however it turns out that clients have the option of receiving the invoice without creating an account, an account being useful for people who have an ongoing relationship with this company.
- Verified customer
Poor result. Letting agency demanded another cleaner go in.
Sadly very disappointing result after paying nearly $400 for an end of lease service.
Letting agency feedback is that the oven wasn’t cleaned well, dishwasher filter wasn’t looked at, and floors were unclean.
After emailing this feedback they didn’t respond so I called their customer service. She informed me it’s been longer than 3-5 days and the guarantee is Void.
Moving out can be very stressful, which is why we opted to use a ‘professional’ cleaning company to help support. It’s been proven to be a waste of money, and in the end only cost us more money and wasted more time.
I won’t be using this company again, and I won’t be recommending it either.
HAPPY - BUT !!!
Would have given 5 stars, cleaning all good, but have to tell cleaners what to do and where to clean.
Otherwise fairly happy with service this week! Was told by the cleaner to give 5 stars, as they said they did a good job, told I would go inside and check first before rating.
- Verified customer
This company is dishonest and unreliable. Don't use for rental cleans.
If this review was based on the quality of the job done by the cleaners then this would be a 5 star review with nothing but praise, they were not only on time but did an utterly fantastic job, to the point that both my landlord and the rental agency commented on how good the job was.
The reason why this review is so low however is based on the balance of my involvement with the company. Firstly they got the details wrong on what was required for the clean (though the cleaners did the additional work at no charge, which is a testament to them)..., the pest treatment provider was extremely late (1+ hours, exact time is unknown as I eventually had to return to work leaving the premises unlocked) and provided a different treatment to what I had ordered. Things got even worse however as, so as to hand back my property to the agent, I was required to provide the cleaning invoice and the pest treatment invoice, however I am still yet to receive the pest treatment invoice from the company - the service was provided over a month ago (even though the company knew that the hand over date was the day of the treatment and that I was required to provide both invoices). This is despite the company having received payment and despite me calling them to chase the invoice and letting them know that I required the invoice so as to be able to hand back my property. The telephone staff were rude, utterly disinterested in helping, and lied several times. As a result, but for my real estate agent cutting me some slack and letting me off the hook in relation to the pest treatment invoice, I would have been required to pay additional rent due to being unable to hand back the property. I would strongly recommend not using this company if you are a tenant and have to have your documentation in order to hand back your property. I am sorry for the cleaners who did the job as your exceptional work is being undermined by a company that doesn't care about its customers.
Excellence at it's best ....
I couldn't be happier with the service presented by Harpreet via Fantastic Services. I found them to be absolutely professional and very focused in presenting my property in brand new condition. The cleaning conducted was found to be of the highest standard and I can most genuinely recommend them to anyone.
It is a no brainer to use such a company which such high morals and attentional to details when it come to cleaning and maintaining your property. I will with out a doubt use them at a drop of a hat and once my new home is built, I will certainly call them again.
Thank you Fantastic Services as you have certainly made my day!
Jean-Claude Renault de Shablé
Great cleaning company
I've been using Fantastic Services for about a year now.
I have had regular weekly and fortnightly cleaning and they have been awesome. Very efficient, polite, on time, flexible, organised and professional. I am generally here when they come and they are quiet and friendly too.
I've had a regular team of cleaners and a few random one off crews when I've changed my bookings. All the cleaning teams have been great and I've had no complaints.
When dealing with the administration directly I have always found them to be super efficient, flexible an...
Disappointing experience and quite stressful.
I've attempted to contact the company several times to discuss my concerns but have had no response. This has resulted in sharing my communication here.
Today can only be described as extremely frustrating and well below what was expected.
First thing I'd like to raise is how does management not have access to working phones? I called this afternoon and I asked to speak with a supervisor/manager as I had several concerns with the clean and was informed that management does not have phones. How is this an acceptable response when wanting ...to have a discussion rather than needing to send yet another long winded email. Before I jump into my complaints, i'd like to recognise that the person completing the pest control was not only on time, but slightly early and was extremely efficient. I am waiting on the pest control certificate which I believe is being emailed to me? I need this as soon as possible to provide the real estate confirmation of the work being completed.
My cleaners actually arrived early, were so helpful and careful and performed an exceptional clean on my apartment for the end of my lease. The carpets came up perfectly and my apartment was very clean. The cleaners were so lovely and went out of their way to do such a good job. I will always use this company for any of my cleaning needs in future. Thank you again! :)
- Verified customer
Shinny and Sparkly Oven and Windows Clean Dry Carpet Refrigerator Heaven
I did not expect much, but WOW. My oven that I thought was clean is so sparkly now I don't want to roast in it, but I will just get the boys back to clean it again. They got all that black carbon off the bottom That we have never been able to get off since a few months after new. They got all the grease out of the bottom over spent a good hour and half on my precious oven. I am so thankful.
My refrigerator that I thought was clean has never been clean till they did it
My windows sparkle with no streaks or marks the sills were cleaned and dust...
Extremely Poor. Beware
Buyer Beware! Extremely poor service. Complete failure to clean. Payment taken prior to service. Bond not returned. Subsequently unable to contact. Call Centres in Eastern Europe. Had to clean myself. Now won't return calls/ emails. Office on St Kilda Rd Melb, locked & unattended. Completely dishonest.
Hired to conduct End of Lease Clean with bond retrieval guarantee.
1) Took payment prior to service being conducted....!?
2) 2 cleaners did an appalling job. (really basic stuff. Even Property Manager shocked when reviewing apartment)
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