Fantastic Services VIC, Melbourne - Cleaning

The guys did a great job and worked with me on key areas. Did unfortunately leave a couple of marks on walls bit they were easy to get out myself.

Great service very prompt, happy with the outcome. BBQ cleaned up as we had hoped!

We engaged Fantastic Services for an end of lease cleaning last week. Gourav Dudeja from Fantastic Cleaners was professional, punctual and did a fantastic job of comprehensively cleaning the property to an optimum level. The fee was reasonable and the booking process was smooth.

From my first call to Fantastic Cleaners, I felt treated with respect and care. Truly felt valued as a potential new customer. The prices were also reasonable (end-of-lease-clean, average fees or slightly less) - and they were able to meet the date I needed for the clean -- in quite a short time frame (other cleaners were not as accommodating re scheduling, and also sounded 'wishy-washy' on what they offered, esp as I needed windows in-and-out cleaned and a guarantee to remedy anything if an issue with landlord). But there was no need as Fantas...

Booking process was average at best however if you use fantastic cleaning ask for Shah.
He was polite, on time and took pride in his work. Went the extra mile
Fantastic cleaning average but Shah is great and I would highly recommend him.

Cleaning to stovetop poor marks around burners and knobs not removed at all.
My stainless sink has been damaged and will require replacement.
Do not use this service. Contacted directly by the person who performed the work in a threatening mannner

First clean they did was almost acceptable
The second the bed was not made and dirty towels and pillow case were just left for the new guest to discover, who promptly wanted to leave
They now ignore my request to talk to them or reply to my complaint
Not a good company to deal with for me.
Everything has to be on line no one to talk to unless they want your money.

Excellent customer service from answering an urgent request for an End of Lease clean to the team that arrived early and worked diligently providing an excellent service. Would recommend cleaning.

We got fantastic cleaning services in to clean our apartment at the end of the lease. Honestly, we would have been better off not even bothering and just leaving it how it was. Scuff marks on walls, dust everywhere, marks on doors, started to give out to us because it was a furnished house even though we clearly stated that it was a furnished house from the start.
Even when they said they would go back if
Also the 72 hour guarantee is a bunch of crap. We sent pictures of everything they missed and they said they would go back to clean and even though they took the keys they did nothing? Honestly such a let down.

Hadn't cleaned my oven properly for a very long time, so booked a professional clean and was amazed at how clean Aranda got the oven. Took a couple of hours and a lot of elbow grease but result was really excellent and well worth the money.

I booked a Steam Cleaning service with this company for 2pm on a Saturday, and I called at about 2:45pm to see where they were. Oh also, they took the money from us before the service was even done!! The receptionist said the team was a little late, and I said that’s okay I just wanted to know a rough estimate of when they’d be at my house, then she hung up on me!!! Then when I kept trying to call back, no answer. Then my partner called on his phone, they answered, he was left on hold for 20mins and also got hung up on. Then finally when they a...

I asked for weekly, booked for fortnightly, on the phone, I informed them that I had a dog, I was asked about the size of the house what was expected etc, First-time cleaners turned up 45 minutes late, apparently, the cleaner had a dr appt. One of the cleaners was petrified of dogs and ran into the street in fear. The cleaners were in the house for about 15 min and stated that they were unable to do the job as the job was too big to be done in 4 hours. I have had cleaners for years, and not one of them needed more than 4 hours. Just lazy and could not be bothered working hard. They stated that the company did not inform them of the dog or the requirements of the job.

frequent changes to appointment dates timing.
holding on to over AUD 300 of my money in a "credit" basis and not allocating it to current services.

there is no way of directly calling this service for current jobs, as a bot answers and hangs up. only way is to call as a new booking.
beware, the App is useless.

I also think there is a huge cut received by this agency and barely any pay to them.

Good phone service for booking. Operator was very nice to deal with. The carpet cleaning was very thorough and the cleaner gave excellent customer service and was very polite and helpful.

I had booked a weekly clean a month ago - to commence tomorrow to coincide with first open house inspection Saturday. Booking was confirmed with funds held from my bank account. I received a call last night advising the booking was no longer available and they could do next Tuesday- and then again on Thursday. Of absolutely no use to me at all. !

Edit update: fantastic services contacted me and offered me a free carpet clean for my five bedroom home. I took them up on this offer and this was done this week. I was very happy with the quality and the time it took to do the five bedrooms and the outcome. Their follow up customer service in response to my complaint has been fantastic.