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Works well except for sheets!
I’ve always loved Fisher and Paykel, had many products and always found the brand to be top quality. I didn’t hesitate to purchase the new heat pump condenser dryer and washing machine when we moved into our new house. I only wish I read the reviews first. The only items I use my dryer for are towels and bed sheets. Towels come out beautiful, soft and dry, but sheets I really struggle with. I shouldn’t have to untangle my sheets every 6 minutes because of the tangled ball they end up in. I had a technician out here and he said that unfortunatel...y the machine goes 8 minutes clockwise and only 1 minute anticlockwise, hence the bad tangle situation and nothing can be done about it. So, I’ve purchased a product that does not do what it is supposed to. A ‘sheets’ setting implies it dries sheets. Please Fisher and Paykel don’t make this mistake next time, it’s a very easy fix.
Problems with drying sheets
Problems with drying sheets. It turns into a ball. I have to dry the sheets on the clothes line. This is an expensive dryer. Not happy. Can’t find a solution to dry sheets.
It drys your clothes just like any other dryer would. One big problem is the sheets setting is useless. Guaranteed to roll your sheets into a compact ball every time. You'll have to remove them, untie them and restart the cycle at least 4 times or they wont dry.
Purchased in April 2019.
Takes too long to dry and is very hard to clean
This dryer takes to long to dry and is very hard to clean I would not recommend it
Please DO NOT get this dryer!!
You will be very disappointed in this dryer!
Never buying this dryer again
Disappointing. Have always been a F&P fan until now...
Disappointing purchase (9kg 2020 model of the heat pump drier). It seems to take ages to dry even a small load, and like another reviewer said the laundry (which is quite big) is saturated by the end from condensing water vapour - I suppose. But my big gripe is the shonky hose arrangement they have in place if you want to empty condensed water into the tub. Firstly it is so short it barely reaches (I have drier/washing machine/tub in that order dictated by the plumbing). I think my arrangement would be fairly typical of 2 adjacent applia...nces and the tub. But worse it just dangles there. You are supposed to attach it to something - I guess tape it down or tie it against the drain pipe from the washing machine - but it looks very amateur untidy and apologetic. You can of course not use the hose and then empty the water collector all the time, but you'd expect better for the money. For something costing as much as it does it really does look like your teenage son tried to conjour up a solution. On top of that there is zero customer service. I tried to register the product on line but that is not available. Nor is chat. they say they have 24/7 service but they don't. If you phone them they refer you to the website which doesn't work. If you go for technical support, available working hours and not 24/7 as stated, the poor person doesn't communicate well in English. I don't blame them - but somebody fluent in English should be taking calls. My product still isn't registered. And I am bitterly unhappy. Haier own most of F&P now and I guess they are not committed to quality or customer service and are probably re-positioning the brand down market as they have publicly stated that they want their brand of appliances to be in the top tier.
WARNING DO NOT BUY
DO NOT BUY!!! Takes over 3 hours to dry small load. Told by staff it will take 1.5 hours to dry ( she has one). Will not dry 8kg at all unless broken into batches. Can only wash 1 bed linen a day and have to be home to monitor the machine. ( thats 3 days out of the week doing the sheets!) Sheets tie in knots have to be removed every 20 minutes to untangle. Room is wet while working even though it has the operational collection of water via condensing. Very bad for my severe asthmatic son with the production of mould. Fisher and Paykel always ha...ve systems down. I have been loyal to this brand for 25 years. Never again. Harvey Norman can not help us unless there is a fault. This technology is backward who would buy a machine that takes longer to dry, tangles your sheets and wets the room! BUYER BEWARE ALERT. Read reviews on product online before considering
- Verified purchase
Want to love it but....
Bought just over three years ago.
- 2 years in, the rubber drum support rollers disintegrated apparently due to heat fluctuations. The result was the drum collapsed (as no support) onto the flat spots of the degraded rollers. Turning the drum by hand felt clunky and rough. You WILL know if this happens to you from the noise. The technician repaired this under warranty.
- 3 years and 1 months E72 fault code. Communication error between controller and motor. Technician couldn't determine if it was a dead motor PCB or the main PCB. We are now 10 d...
Sheet setting faulty
Very expensive dryer particularly if it cant dry sheets...., machine always balls up sheets on sheet setting, discovered not rotating in reverse. Service called away for 2 weeks advised repaired. Tried on return & it is still balling sheets waited & watched & still not reversing. Repairer returned put a electrical gismo on said working fine.....but have stood and watched & videod with one single sheet in it and it does not reverse cycle on the sheet setting. It trys but just sits there then starts turning the same way. Contacted repairer again ...landline phone only no email or mobile....waiting for further response.
Great machine but won't dry sheets.
This machine is relatively new purchased last Christmas from the good guys. It feels solid and has great controls and features. Easy to use and fast for most things.....but large bed sheets....these are balled up and remain wet. I would have thought they would make sure the machine can do what it's meant to....on sheets setting I think the drum only rotates one way. The old machine would stop and reverse direction. Really the machine should be removed from. Sale for being faulty...which is a pity as it has other great savings. Spoke to F&P and they are aware but have no solution. Great pity.
Purchased in December 2019.
Worst dryer ever! Worst customer service ever!
Do not buy this dryer.
I have the clean lint filter, empty water tank and condenser light and alarm going off constantly. The lint filter is perfectly clean and the tank is completely dry as it empties straight into the trough. The machine squeaks constantly and the bedding is always in knots. Takes at least 3 hours to dry as you have to take bedding out and un knot it every 20 mins. They would only replace even though its a brand new machine and now this one is the same. They do not answer emails. Absolutely appalling service. Taking this further now.
- Verified purchase
Such a great purchase.
Very happy with buying my first heat pump dryer. My clothes aren't heated till they shrink and the auto sensor allows the machine to stop drying when the clothes are ready. I used to leave my dryer on for hours because I would forget it was on. The heat pump allows for the clothes to dry without making the laundry area humid and hot. My power bills are also lower. Living in a high rise means I need to use the dryer for all of my laundry loads. I no longer have to have laundry days where my damp clothes are strewn all over the apartment making that's horrid damp smell. The filters are also fantastic at pulling cat fur off my clothes and bed sheets.
Expected better reliability for the price
We purchased this dryer about 3 years ago, attracted by it being far more energy efficient and that it wouldnt create damp issues by condensing the water.
The dryer has slowly lost efficiency over the years and takes a lot longer to dry than it did when we first purchased it. Sheets are no better than a standard dryer, still getting tangled into a lump despite the auto reversing drum. The load is often dry long before the dryer detects that its dry and I end up turning it off manually.
About 6 months ago we noticed the drum wouldnt always s...pin when we started it, but by moving it by hand before starting it seemed to get it running. We couldnt use the sheet cycle anymore because it would get stuck and stop spinning when it would try to reverse the spin direction. 2 weeks ago it stopped spinning entirely. Got a repair guy out who discovered the belt to turn the drum was completely shredded. We had cheap $300 dryers in our old rental before buying this that lasted 5+ years so are hugely disappointed at the reliability. Its usually dried 3-4 loads a week over those 3 years which I dont consider excessive. If we were going to invest in an appliance like this again, we would only look at brands with longer warranties that stand by their products. Our matching F&P washing machine is making louder noises every time it spins so Im just waiting for that to die to purchase a new washer/dryer pair.
- Verified purchase
Amazing Dryer, SO QUIET!
Our clothes dryer has been a life saver through winter. With two young children the dryer is virtually unheard of a night, which is perfect as it means it was just finishing of drying the clothes without waking the kids!
- Verified purchase
Machine is dead after 2years 8 months since purchase - I luckily opted for paid extended warranty. MODEL - DE8060P2
Wanted to add my honest review here as i’m now trolling through the product review pages looking at other member’s reviews on condensing heat pump dryer’s as my dryer has now basically died 2 years and 8 months after purchasing it from Harvey Norman Baglowlah (NSW).
I am not fan of this dryer and now trying to work out wether I buy the newer model of this dryer if there is one like the F&P tech stated or maybe I go for a Teka or Beko the longer warranty periods I like on these two machines and a heat pump and reverse cycle are important too m...e. I should also mention I have the matching front load washing machine to this dryer and both were purchased at the same time the washing machine has been great and hasn’t had a single issue. I knew before buying this dryer it had hit and miss reviews thanks to this site ! My negatives with this machine are as follows; * The reverse tumbling function does not work for sheets at all. My sheets still bunch up into knots and are also left quiet damp in corners or the middle of my sheets which is really annoying !
I hate it
We use our dryer 5-6 times a week. The controls are easy enough to use I just hate that as soon as you put towels or sheets in it they come out damp. I have to put it on the timed mode for anything remotely bulky or it just won’t dry them regardless of the settings. It also ties knots in sheets like nothing I’ve ever seen before. Last week I spent 15 minutes untying a knot in 2 sheets. I wish we didn’t spend the money on this. No heat put out is the only positive.The bottom filter is a pain to clean out too.
Cannot live without it!
We have used our dryer multiple times a day for almost a year and works a treat!
We opted for the heat pump dryer after doing some research and a big winning point was using less power and smaller power bills are always a plus for a large family.
All the controls are pretty self explanatory and clearly set out so very easy to set and forget.
Very happy with the safety features, any built up lint and the machine will beep to let you know. The secondary lint filter is also very easy to clean out.
Very minimal moisture build up when the laundry is closed unlike condenser dryers that leave your walls and everything else dripping in moisture.
Very good product recomend it for all to buy exellent dryer good qulity my mum got one to. She loved it tryed drying kids clothers. Love it best product brand
The reviewer stated that an incentive was offered for this review
Excellent but sometimes doesn’t quite dry clothes, particularly cottons, enough! Is there anyway you can override it. Have tried setting it on the timer just doesn’t work. I always clean the lint filter and empty the water container
Purchased in March 2019 at Domain.
- Verified purchase
Better for your Clothes & the Environment
I've had this dryer for almost a year now and although there are a couple of things that aren't perfect, it is an excellent appliance and I love that it is very energy efficient. I've had a few tumble dryers over the years and they are noisy, a pain to vent, spread blue fluff around your house, cook your clothes and are not energy efficient at all. Heat pump technology uses a lower air temperature than a conventional dryer which is much better for your clothes.
This dryer has a 7-star energy rating so it should definitely help with power bills...as well as being better for the environment. It runs quietly and is gentle on clothes (with less shrinkage). It has an interior light which is great so you can see what you're doing, the functions are numerous and easy to follow. It also pairs beautifully with the F&P front load washers. One of the gripes I have with this dryer is that I was looking forward to being able to see how long the cycle had remaining but if you're using one of the Auto modes this doesn't work. It only works if you select a 'time' cycle. And, because the auto modes are very good I tend just to use them instead. The biggest issue I have is with sheets/doona covers tangling and taking a very long time to dry. Even though it has a reversing action in the sheets mode, it doesn't help with extreme tangling and I would find that I'd have to untangle everything and then put them back in the dryer for another round. I resorted to the manual for help with this and F&P suggest placing a dry knotted towel in with your sheets, it's not ideal but it makes a huge difference (wish I'd read that months ago). I highly recommend this dryer, even though it is quite a bit more expensive than a tumble dryer. Depending on how much you rely on your dryer, the initial cost may not be that big a deal considering tumble dryers can attribute a huge amount to your electricity bills.
- Verified purchase
Gentle, but can take a while to dry
I bought this dryer wanting to get something more energy efficient for winter when we tend to do more drying of washing in the dryer versus on the clothes line. It is definitely more gentle than my old Fisher Paykel dryer (17 years old), but it does take a longer time to dry the clothes, especially sheets which get tangled up quite a lot and you need to go in and untangle and reset the dryer. You can tell the difference in gentleness of the machine, the clothes don't pill as much. The clothes can often come out feeling a little damp, but once you lift them out and shake it feels dry. I would purchase it again if I had my time over, but just a word of warning for those wanting a quick dryer.
Questions & Answers
Very disappointed with the sheet drying selection. I called out a technician after 12months as the drum was not always reversing so the sheets ended up in a tight bundle, I had to stop the dryer & unravel. After the technician replaced a part he said if it didn’t work again to put towels in with the sheets. Not done that & don’t use the dryer to dry sheets & that was the main reason I purchased this dryer.
I use the ordinary or heavy settings for towels and sheets. The washing takes a whole day otherwise. The towels alone take several hours; and the sheets have the problems you describe AND take hours. I too am super-disappointed in my drier. For me, about to replace my kitchen appliances, and a formerly loyal F & P customer, their brand is now verboten for any future purchases.
How much is a new heat pump, for this dryer model number please DH8060P1
My machine has just started making a horrible loud notice when on. It still works fine, but I need to close the door to laundry just for some peace. It is about 21 months old. Any ideas?
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