Carpet + Hybrid Floor
My carpet installation was delayed by 6 weeks. Only once I paid the deposit did they tell me about the delay.
In the meantime they had leveled out my kitchen floor, in preparation of Hybrid flooring.
I had to change everything because of delay with carpet.
I had made my deposit and they decided to keep more money then they had quoted for the kitchen floor. I was told by them that it was because I didn’t go ahead with the whole job. Absolutely rubbish.
I will never be using flooring xtra again!!
Complete dishonest, a complete rip off and a horrible way of doing business!!!!
Scratched by the time we moved the furniture back
This flooring is sold as being durable and hard wearing with a 25yr warranty, and yet it has multiple scratches within weeks of being laid - weeks being how long it has taken us to lay new floors and carpet through the house, new skirting boards and a coat of paint and finally replace rugs and furniture. The house will soon be put on the market and we have no interest in repeating the entire process (except for the carpet) because this product is so underwhelming, however I would not recommend it to anyone and certainly won't be using it again in the next house. All I can say is no wonder it was reduced.
Excellent service and product
The staff at Hoppers Crossing, Victoria quickly sourced (interstate) sufficient product to match that previously installed in our lounge (the shade is no longer made). The installation was organized quickly and efficiently, and installed by an outstanding skilled professional with minimum inconvenience to us. We are delighted with the result. Congratulations to the whole team.
Did not meet expectations
We used Flooring Xtra as they had the hybrid flooring we were looking for. The quote at their showroom based on our rough room configuration turned out to be half the price that we finally got when the apartment was inspected. We decided to proceed. They didn't tell us that it would take two days and that we couldn't live in the apartment while the work was being done. I had to organise last minute accommodation and my husband had to take leave he hadn't planned to look after our dogs. Then we were told that there would be an extra $500 fo...r leveling the floor, finally the walls were left damaged (with holes in some areas) and the skirting boards were severley scratched. I had to pay another $1500 for a painter to come in and fix it. When I mentioned it to Flooring Xtra, they only said that it shouldn't have cost that much. To summarise, I paid $8,500 for flooring that was originally quoted at $3,500 fully laid. I would not recommend. We have had flooring laid in our previous house before and the experience was nowhere near as awful.
- Verified customer
Flooring Xtra Hoppers Crossing-excellent job!
We got the Hybrid floors from Xtra Flooring Hoppers Crossing. Product is beautiful and seems hardy. What's note worthy is Derek and team have been great in their service and installers were awesome too! They finished the job in 2 days, worked till late at night and yet was so obliging to our request to alter the scotia finishing which have been half finished. Highly highly recommend them!
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