Jane made it happen !
Jane was referred as one of the best flooring expert on the GC . She couldn't have been more helpful and I would highly recommend, plus I have already passed on her details to a few of my clients so far. I am a real estate sales agent and so many clients look for trusted people when building or renovating their proerty's . We have layed both carpet and hybrid flooring in our home which was done with ease and professionalism. I was most impressed by how efficient and friendly Jane was. The installer was very friendly and professional too. Jane is an asset to thee business and the flooring industry!
5 star quality from start to finish
Very professional service starting with a visit to the showroom in Willetton. David was professional, not pushy and gave us samples to take home to try out.
Installation was a breeze with the installer arriving early (7am) to introduce himself, discuss the flooring installation and give us time to ask questions before leaving for work.
The completed flooring was excellent, clean, tidy and professional done.
AVOID. After one mistake after another a 3-4 hour job took 3 days to finish which I had to take off work and waste time waiting on them. The delay was weeks before they finally delivered the right colour and the job was finished. They passed the buck and blamed their installers, their dispatchers, everyone else. They installed the wrong colour, the second installer just talked on the phone the whole time instead of working. We were LIVID. They promised to look after us because of the problems and delays we experienced, but when time came to pa...y they sent us the original quoted price and threatened debt collection when we questioned where the promised discount was. They said discount had already been applied and they weren't discounting any more, but the "discount" was the same price as the first quote we got! After promising cost price on the phone, greed won out and they went for the money grab. As soon as I would ask difficult questions like why did they tell me false things, they would stop replying to me and then ask the accountant to be the middle man. In the end they gave us $200 off and called it generous. Make up your own mind but the experience we had was appalling.
I chose Mandurah branch , I already had this vinyl planking down already. But wanted to put it into my bedroom too
Love love it.
They were prompt in coming to measure. And the installer did amazing job. Very well done. I would recommend them,
- Flooring Xtra Hybrid Flooring
- Verified customer
Looks amazing great job
The guys arrived first thing in the morning to start, worked all day and didnt stop and did an amazing job. Very neat and tidy and very professional. Highly recommended.
Response to Christine 1 star review
I write this on behalf of the Council of Owners of the Strata company, the client.
Peter didn't pass the blame, he merely refused to deal with Christine as she was abrupt and rude.
Peter and Flooring Xtra delivered a top-class job, speedily, efficiently and perfectly. Thanks, Peter!
Carpet + Hybrid Floor
My carpet installation was delayed by 6 weeks. Only once I paid the deposit did they tell me about the delay.
In the meantime they had leveled out my kitchen floor, in preparation of Hybrid flooring.
I had to change everything because of delay with carpet.
I had made my deposit and they decided to keep more money then they had quoted for the kitchen floor. I was told by them that it was because I didn’t go ahead with the whole job. Absolutely rubbish.
I will never be using flooring xtra again!!
Complete dishonest, a complete rip off and a horrible way of doing business!!!!
Scratched by the time we moved the furniture back
This flooring is sold as being durable and hard wearing with a 25yr warranty, and yet it has multiple scratches within weeks of being laid - weeks being how long it has taken us to lay new floors and carpet through the house, new skirting boards and a coat of paint and finally replace rugs and furniture. The house will soon be put on the market and we have no interest in repeating the entire process (except for the carpet) because this product is so underwhelming, however I would not recommend it to anyone and certainly won't be using it again in the next house. All I can say is no wonder it was reduced.
Excellent service and product
The staff at Hoppers Crossing, Victoria quickly sourced (interstate) sufficient product to match that previously installed in our lounge (the shade is no longer made). The installation was organized quickly and efficiently, and installed by an outstanding skilled professional with minimum inconvenience to us. We are delighted with the result. Congratulations to the whole team.
Did not meet expectations
We used Flooring Xtra as they had the hybrid flooring we were looking for. The quote at their showroom based on our rough room configuration turned out to be half the price that we finally got when the apartment was inspected. We decided to proceed. They didn't tell us that it would take two days and that we couldn't live in the apartment while the work was being done. I had to organise last minute accommodation and my husband had to take leave he hadn't planned to look after our dogs. Then we were told that there would be an extra $500 fo...r leveling the floor, finally the walls were left damaged (with holes in some areas) and the skirting boards were severley scratched. I had to pay another $1500 for a painter to come in and fix it. When I mentioned it to Flooring Xtra, they only said that it shouldn't have cost that much. To summarise, I paid $8,500 for flooring that was originally quoted at $3,500 fully laid. I would not recommend. We have had flooring laid in our previous house before and the experience was nowhere near as awful.
Fantastic product...fantastic service
Flooring xtra Collingwood were absolutely wonderful. Fantastic product and we cannot fault their service and professionalism. The installers did such a great job. We are thrilled with the end result. Thank you!!!
- Flooring Xtra Hybrid Flooring
- Verified customer
Flooring Xtra Hoppers Crossing-excellent job!
We got the Hybrid floors from Xtra Flooring Hoppers Crossing. Product is beautiful and seems hardy. What's note worthy is Derek and team have been great in their service and installers were awesome too! They finished the job in 2 days, worked till late at night and yet was so obliging to our request to alter the scotia finishing which have been half finished. Highly highly recommend them!
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