FuzeNet NBN 50/20 (The 50)

appalling customer service – I cancelled my service as I moved and Fuzenet have been harassing and threatening me claiming that my account is overdue and I owe them $22, despite me having paid up until the day I moved and disconnected the service. They are threatening to refer my matter to their debt collection agency and my 'debt' recorded against my credit file. Absolute joke and appalling customer service. Fuzenet were recently acquired by Aussie Broadband. Show details

Terrible customer service – Impossible to get on the phone with them, when I finally did after hours of wait time the customer service rep was unable to comprehend anything and hung up on me (this has occurred twice). Makes cancelling extremely difficult. Show details

Only because Jeffrey F helped me – I have bad review yesterday as the customer service representative did not bother to check what actually happened and generalised the out come as unplanned outage; which did not help at all as there as other users in the same building where I stay were not affected at all. Jeffrey was able to fix the problem and help me to reinstate the internet service. Show details ·  1

Great service – Rang today as I noticed on the website they had a promotion for new customers. Anne Dockerill was more than happy to assist and could apply the discount to my existing account. Show details ·  1

Fantastic response – After emailing a request to transfer my connection to a new address I had a prompt phone call from Anne confirming my request. I was surprised with the fast service I received and was much appreciated. Show details ·  1

Worst internet provider ever!!! – Been trying to have my service cancelled for 3 weeks with absolutely no luck at all to speaking to someone, spend hours upon hours on hold with the call disconnected at the end, no response from emails no customer service what's so ever, internet is totally unreliable always dropping out , service is done all the time. Run run as far as u can from this provider absolutely dreadful. Show details

Since my review 5 days ago my internet service is still down! BTW the 5star review below this is FAKE written by Fuzenet – Since my last review fuzenet promised tech support would contact me straight away. 5 days and in count and no calls like they promised. My internet has now been off for 10 days and no explanation or anything has been provided by fusenet. They simply do not care and have given up. WARNING STAY AWAY. Don't be fooled by all the fake 5 star reviews… Read more

like the one below this review. They are fake profiles created by fusenet to trick unsuspecting new customers into signing new contacts. WARNING, STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!! You will regret it and they will take your money but not provide you with any service.

Everything about this company is a lie. The 5-star reviews are fake, the feedback are a SHOW – They just pretend to care customers by leaving feedback but never actually reply your call/email to resolve problems. Slow speed, poor service, frequent disconnections. Emails are never answered and phone calls always require waiting for over an hour. In the end, they can't solve any problems. Staff never keep their promises. I applied for… Read more

cancellation on 31st of March, but they postpone my application on purpose. And later request 30-day notice for month-to-month plan. Cancelled on 31st of Mar and fully paid until 18th of Apr, but Bank Account stilled being debit on 2nd of May. What a joke!

Beware of this terrible company and stay far far away from it.

A company without credibility, lies one after another. I wish I could rate 0 – Their internet speed is extremely slow and frequently disconnects. Even with a cap of 50/20 mbps for $70 per month, it's almost impossible to connect at night. When I signed up, the salesperson promised that if the network didn't meet the standard, I could cancel for free, and I signed up for a months-to-months plan. However, when I applied to… Read more

cancel, they told me that I had to pay for an additional month because of the 30-day notice requirement.

I have called countless times (waiting for an hour each time) and the issue still hasn't been resolved. I later wrote a complaint, and a staff named Matt promised to help me fully resolve the issue, refund the money to my original account, and offered me three months of free service as an apology. ( According to what is happening later, this is just a way to persuade customer back again). Since I had already switched to another provider, I declined the offer but reiterated my request.

The staff(Matt) assured me on the phone that the money would be refunded. But when I asked him to send an email summarizing our conversation, he never sent it through. After about 10 days, I received a new bill, asking me to pay for the next month. What a ridiculous request!! I've cancelled a month ago and I've paid off all bills.

When I called, they denied everything and wouldn't answer the phone. Another colleague answered the call and said that Matt was not in the office and transferred me to the reimburse department, where I waited online for 1.5 hours. Eventually, the person in that department said that he had confirmed with Matt that there was no such thing as a refund and 30-day notice requirement still applies. So, I called back to look for Matt, but his phone can never be get through.

They are a group of scammers with no credibility. I hope everyone stays away from this terrible company in the future.

Rubbish – Terrible service, internet has been down for a few days now, called the tech service team and they didn’t seem interested at all…do not waste your time. Will hopefully be able to change to a Different provider shortly. Show details

Absolutely rubbish service support – Absolutely rubbish service support. Hanged up calls all the time you call. When there are outages, no way to find status on fb or webpage. Also, most 5star reviews here most likely all faked. Show details

The support absolutely unreachable – I wasn't happy with the service so I applied for withdraw the service but after 2 weeks they replied my email and based on their policy they ended my contract one month after their reply time and charged me for all that period. I don't recommend their service for anyone. Show details

Perfectly accurate setting – She help me very well on how to do the set up for wifi in my new business area.. I'm glad i got the problem solved. Thank you so much Show details ·  1

Fast service on issue – Internet went down briefly due to power outage. Peter checked the request and resynced before calling, meaning internet was returned quickly, essential for working from home today. Excellent troubleshooting help Show details ·  1

Super fast resolution – Joe was awesome, resolved the issue super fast and was patient while I was trying to setup my router. Would have been even better if the waiting time for technical support is reduced. Show details ·  1

Thanks to the amazing Support Team – So so happy with the service provided by Will and Emily from the support team. They are so patient and understanding, and have an amazing attention to detail. Show reply

Ongoing issues – I have been with Fuzenet for 7 yrs. Guaranteed at least once every rwo months I am on hold to these Muppets to get our system back up and running. Demanding a credit off my bill now or I am going elsewhere! Show details

Peter is the best support person ever – We were struggling with the internet suddenly not working and Peter helped us get it going within about 60 seconds. Thank you so much! Show details ·  1

Terrible service, do not use – 1. Overcharged me on several occasions. Took them months to rectify. 2. Support team are ok, but you need to get to level 2 in order to be assisted (Technical issues) 3. People on the phone promise a call back and never deliver I hate leaving negative reviews, however due to living in an apt I had no option than to use these guys. Always let me… Read more

down.

Internet speed is very average, can struggle to stream in the evenings

For the price, easier to go somewhere else

On going problems with no help from provider – 2 months with no internet, customer support or knowledge of whats going on. Fuzenet can not tell me why I have had average 1.1 - 10mbps for the past 2 months. They do like sending you bills with late fees, but please do not ask for help Show details

Excellent customer service after initial hiccup – Moved house and after experiencing some initial hiccups in getting my router to connect, customer service were extremely helpful, friendly and persistent to get me up and running. Show reply

Don’t know yet, just hooked up today at last – It has been weeks trying to get internet sorted, but today Joe was very helpful in getting things finalised, really appreciated his help Show details

Happy with FuzeNEt – Been with them for ages, four moves and three states. Main reason for staying is their customer service. Needed Joe's help today and he was excellent. Show details ·  1

Excellent customer service – My internet was down. Called customer service. Zahra was there for me. She was patient and went through all steps till fixing the problem. Can't be happier Show details ·  1