ghd Platinum Plus Questions

S L2y

I bought the gdh chronos and when registering the product when I type in the date code it comes up as platinum infinity rather than ghd chronos. I paid for chronos (more expensive than platinum). Is this normal, has anyone registered their chronos and had the same issue? appreciate any feedback

Rugile J.4y

I just bought myself a platinum plus and it is giving off a burning smell. Do I have to break it in a bit or is mine faulty? Someone please help lol

MMM6y

I have a new platinum+. When it arrived and I turned it on, it had a strong burning smell. I wondered if that was just because it was new? I turned it off and after washing and drying my hair today, turned it on and again a strong burning smell. Is this normal?

Liz H. 6y

No doesn't sound normal. Take it back!!

Cali mahon7y

Hi I have had my ghds for a couple of months and all of a sudden they are flashing red and won’t stop beeping what should I do?

Danica 7y

They should have a 12 month warranty I believe, mine did. I would contact the company

Karen 7y

They actually have a 2 year warranty on their stylers. Same thing just happened to mine and I contacted them they told me how to ship to them and they sent me a new one 3 days later. you will need to send a copy of your receipt.

Carrie S. 7y

Mine first one died after 14 months. Replaced under warranty with refurbished iron that lasted 16 months. Both with same problem. Won’t pay that much for a flat iron that doesn’t last the warranty period.

ghd DM 7y

Hi, Thank you for your recent query. We are sorry to hear about the issue you are experiencing and will be happy to help you further. Please contact our team on : 1300 443424 with your product to hand. They will be best able to advise you and will be glad to assist in any way that they can.

Regards,

ghd

Diane L7y

Hi, brought my ghd in Gatwick airport around 4 years ago love them. Went to use them this morning they beeped and the the light kept flashing red. Can I get them repaired or do I need to buy new ones?

Ross K 7y

The Platinum range is non repairable........unfortunately.

ghd DM 7y

Hi Diane, Thank you for your recent query and we are sorry to hear of the issue you are having. To discuss your product further, please get in touch with our team on 1300 443424. They will be happy to look into this and help in any way that they can.

Regards,

ghd

JillyPeps767y

My GHD Platinum+white is flashing red, making a weird noise and not heating up. I see from this forum this has happened to a lot of people with the platinum hair styler. The same thing happened with my a previous platinum's about two years ago and I got them replaced. I can't believe this has happened again!! Does anyone have any knowledge of why this keeps happening?

Miriam 7y

Hi Jilly Unfortunately, I do not have the platinum, I have the GHD gold, and so far am very impressed. My suggestion is return to your place of purchase and demand a refund. Should they not come good with the refund, tell them you will be taking the matter to the ACCC and I am sure they will refund your money.

My only suggestion is try the GHD gold as I wrote I am very happy, but be assured I have only had it a couple of months.

Hope the above helps.

ghd DM 7y

Hi Jilly,

Sorry to hear about the issue you are experiencing.

Please get in touch with our customer service team directly on 1300 443424.

They will be happy to look into this further and help in any way that they can.

Regards,

ghd