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Harbour ISP Fixed Wireless

Harbour ISP Fixed Wireless

4.2 from 98 reviews

Reviews

(72)
(7)
(2)
(2)
(15)
  • Value for Money
    4.6 (38)
  • Transparency
    4.7 (31)
  • Customer Service
    4.7 (44)
  • Adequate Speeds Yes (89%) · No (11%)


Linda

LindaSydney, NSW

  • Verified customer

Aila Sideno - an amazing representative of Harbour ISP

published

After losing my wifi connection I was thrilled that Aila Sidno could help me through the technical process of reconnecting. She was very patient and polite. A big thank you.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Linda, Thank your for taking the time to leave feedback, losing connection can be frustrating and time consuming, but we are happy to hear that Aila was able to help quickly we will pass this onto Aila and her manager, Regards Harbour ISP


Easy and convenient

published

The customer service was amazing, helping me to go through each step, ensuring that I can get connected. I was confused at first because I wasn’t able to get connected to the internet so I send an email. They reply in within an hour by a phone call. Thanks for the help!

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Josephine, Thank you for taking the time to leave feedback, we are glad to hear that we were able to get you connected and reduce the confusion of setting up a new service, Happy Surfing, Regards Harbour ISP

Linc

LincPerth, WA

Constant drop out at night

published

Try watching Fetch or Netflix at night and it constantly drops below 5mbps. Of course nothing can be done about it because I live in Perth and the Tech Support is closed!

Customer Service
Value for Money
Start DateAugust 2019
Adequate Speeds No
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
2 comments
Harbour ISP
Harbour ISPHarbour ISP

Hi Linc, Please email customercare@harbourisp.com.au and advise that you have left a review on here and we can have a look at your service. Regards Harbour ISP

Linc
Linc

Have done so, as well as send 5 emails in the last week, have heard nothing.

Brilliant!

thank you glenda

published

thanks glenda your the best very nice and kind and help me sign up now im just waiting for the internet to be activated i think everyone should sign up with glenda thanks

Customer Service
Start DateJanuary 2020
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Luke, Thank you for taking the time to leave feedback, Glenda makes sure all her customers have a smooth application process, we will pass this feedback onto Glenda, Regards Harbour ISP


DBowden

DBowdenSydney, NSW

  • Verified customer

So much better than the Telstra DSL

published

Ordering and installations process was smooth and well managed by supplier Harbour ISP. NBN fixed wireless service has been much better than previous service from Telstra. Example ping time 60% faster, download speed is now over 5 x faster(mbps)
Good support line for router change over.

Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

HI DBowden, Thank you for taking the time to leave feedback, Welcome to Harbour ISP, Happy browsing with better download speed that what you were previously getting, Regards Harbour ISP


This rating is for the technical service I received today.

published

No fixed wireless connection for about 11 hours. When I rang Harbour a person by the name of Paul solved my problem. He was very good. No complaints re Paul.

1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Bruce, thank you for taking the time to leave feedback, we are sorry to hear that you had no connection but able to have this fixed once you made contact with Paul, we will pass this feedback onto Paul and his manager, Regards Harbour ISP


Connected in literally less than 3 hours

published

Jocelyn and Mae were amazing, patient and had me connected in literally no time after having issues with another service provider for weeks. I can't speak more highly of the team at Harbour. They are real and fabulous!

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Sarah, Welcome to Harbour ISP, we are happy to hear that Jocelyn and Mae made the transition to Harbour easy and stress free, we will pass this feedback onto their managers, Regards Harbour ISP


The best service ever, even better than best :)

published

Due to buying a brken router I caled for help. Not only did we troubleshoot the broken router that turned out to be broken but I was called up everyday until a new Router arrived in the post to see if I needed help to set it up. When the new roter arrived I set it up and it was working perfectly. Not long after your representative cxalled one last time to check all was good. Very helpful, knowledeable and friendly. Thank you so much for a great service, Elle

Transparency
Customer Service
Value for Money
Start DateNovember 2019
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Erle, Thank you for taking the time to leave feedback, we are happy to hear that the new modem is up and running, Regards Harbour ISP

Jo Jo

Jo JoSouth East Queensland, QLD

Only just got connected

published

I have only been connected for 10minutes, so but hard to comment, so far so good.i dont really have anymore to say at this stage, hope it keeps going well

Transparency
Customer Service
Value for Money
Start DateNovember 2019
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Jo Jo, Welcome to Harbour ISP and thank you for taking the time to leave feedback. Regards Harbour ISP

Jtc

JtcSouthwest, VIC

Just started, but service and advice on setting up by Mae was fantastic

published

Just started, but okay so far. Internet seems to be better and password easy to remember. Mae was very patient with me, as i was getting frustrated at the system. Cheers Terry

Transparency
Customer Service
Value for Money
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Terry, thank you for taking the time to leave feedback, Glad Mae was able to help you with your system and we will pass this feedback onto her, Regards Harbour ISP


Chris

Chris

  • 2 reviews

Great

published

I have only experienced one drop out and the service desk online chat were super helpful and fixed it within 5 minutes!! The service is great and i would recommend to anyone!!!

Transparency
Customer Service
Value for Money
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Chris, thank you for taking the time to leave feedback, having out chat set up sometimes is easier for our customers and happy to hear that this was the case for you and it worked to fix your issue, Regards Harbour ISP


Best customer service Ive ever had thank you Pam

published

I loved the customer service I received from Pam she was so helpful and amazing in my time of stress, she answered all the difficult questions I had thank you so much Pam for your amazing service

Transparency
Customer Service
Value for Money
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Sarah, Thank you for leaving feedback. its great to hear that Pam was able to help when you were stressed, we will pass this onto Pam and her manager, Regards Harbour ISP


Lyn

Lyn

  • 2 reviews

Excellent service

published

My internet was off for 3 days and response was immediate. They were extremely helpful. I have sent an email in the passed which was not addressed however this was immediate.

Transparency
Customer Service
Value for Money
Start DateJanuary 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Lyn, Thank you for the feedback, We are happy to hear that the service issue was fixed quickly for you, Regards Harbour ISP


David W.

David W.Gippsland, VIC

Great from install to setup

published

So far so good it has been great with speeds of up to 45 megabits per second at night and around 14/15 megabits per second at peak times I think Francis was the guy I spoke to and he knew exactly what to do he was good also the guy who installed it was great

Transparency
Customer Service
Value for Money
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi David, Thanks for the feedback, We are happy to hear that Francis was able to help when you needed it to set up your service, we will pass this feedback onto him, Regards Harbour ISP

yoyo

yoyoGreater Melbourne (Inner), VIC

Perfect service and the best

published

Mae provided the best service ever. She is so patient and answered every question, solved everything! I mean she is excellent and I love the way she interacts with me!

Transparency
Customer Service
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi yoyo, Thanks for the feedback, we are happy to hear that Mae was able to solve your issues quickly and stress free, we will pass this feedback onto her, Regards Harbour ISP

An Honest Review

An Honest ReviewNorthern Region, NSW

  • Verified customer

At last, its Working( maybe?)

published
Transparency
Customer Service
Value for Money
Start DateJuly 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi An Honest review, can you please email customercare@harbourisp.com.au and advise you left a message on the review with your customer ID and I will have a look into your account, Regards, Harbour ISP


Lin Chapman

Lin ChapmanMid North Coast, NSW

Thanks to Harbour ISP Support team

published

On 22/10/19 NBN came to our property to install an updated aerial. The technician could not reconnect us to the Internet but told us we would be reconnected within approximately 2 hours. This did not happen and we contacted Chris of the Support team at Harbour ISP who arranged for reconnection by 24/10/19. We are very grateful for the efficient and courteous service we received.


Pei

PeiSydney, NSW

On top of the world customer service!!

published

Here I would like to express my sincere gratitude to Mr. Francis Arapan for his excellent problem solving skill, as well as his warm hearted customer service skills!! Yesterday afternoon, my tenant contacted me urgently, said she is half way doing her university assignment which is due today on her laptop, but found out there is no internet connection!! I called your tech. support desk, Mr. Arapan helped me, not only resolved the connection problems, but also taught me how to keep my internet more secure!! Both my tenant student and myself very happy, and would like to take this opportunity to say thank you again to Mr. Arapan, you are the legend in harbour ISP!!! Thank you, and hope you have a nice day, everyday!!!

Transparency
Customer Service
Value for Money
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Gen B

Gen BGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Super helpful

published

Openetworks had an outage in my town. After it was restored my modem would still not work. Mae Baldoza was nice friendly well spoken and very helpful. She deserves a day off with pay.

Transparency
Customer Service
Value for Money
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Gen, Thanks for the fantastic feedback, Glad to hear Mae was very helpful getting the modem to work, we will pass your comments onto her manager, Regards Harbour ISP


Biggenden grazier

Biggenden grazierWide Bay-Burnett, QLD

Very helpful service

published
Transparency
Customer Service
Value for Money
Start DateOctober 2011
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Biggenden Grazier, Thank you for providing feedback, we are so happy to hear that Aila was able to help fix your service problem quickly, Regards Harbour ISP


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