Harbour ISP NBN

Great technical support! – I wanted to update the firmware on the Netgear R6120 router installed at my new apartment by HarbourISP, but somehow a previous owner had changed the login/password. So, with a lot of help from Karmille, we reset the modem, rest the login/password and ISP settings (PPPoE) and got things going again. It took some time and perseverance (and, while… Read more

I am pretty proficient, it had me stumped) to get it right. Karmille took control and it just happened. One issue often noted about ISPs is their after sales/technical support. I reported this (low priority) issue this morning and it has been fixed by tonight. So, thumbs up to HarbourISP and their team.

You will be ripped off – I have been having issues since day one started out tech dropped the stuff off and did not set it up then I was charged as if they set it up and I have reported harbor isp to telecom ombardsman as they are a dodgy rubbish company I was paying 69 for 50 mbps but was provided 6 Mbps when I rang and complained multiple times they had applied… Read more

discounts to keep my business then they kept sending full bills and adding extra charges after lying to me and ripping me off so I've left harbor but they keep sending bills I shouldn't even have hopefully this place gets shut down!!!!

Service is zero out of ten! – For weeks I have tried to contact Harbour IPS.I’m at my wits end!I have tried to call at least 15 times in total over a number of days in the last three weeks! It’s Resulted in being hung up on repeatedly by the same person who couldn’t find my account which I have had active for 6 years, sitting on hold for hours and phone not being answered and… Read more

just not able to get through.I have emailed numerous times.There is nothing I can do to get my account fixed!! All started with a email saying they couldn’t deduct my account which there is no changes on my end and is an issue on their end…. Then when looking at accounts I have been over charged and now I have letters for suspension! I didn’t know what else to do so I manually transferred my over charged bill for it to only be rejected and returned! Now I have a cancellation notice I have woken up too. I have tried and tried and I can’t fix this! I can’t get though and no reply!’This compnay just needs to call me to have this fixed!

Worth the wait on the phone – I called Harbour ISP and was placed in a queue for one long hour. My issue was however resolved within 10 mins by Annette Dockerill, who not only assisted me but also offered to check-in and make sure I have been looked after well. Show details ·  1

Very nice and friendly Matt was and patient and professional – Due to Outage I know many calls were coming through , Matt was very friendly and patient and professional and I appreciated his manner in which he helped get me back online Show details ·  1

How is this company still operating – I highly encourage everyone to lodge their complaints with the TIO Ombudsman. But even then the company doesn’t effectively communicate and doesn’t meet TIO deadlines and time frames. They took money out of my account again even though I had cancelled and refuse to discuss an outcome. Currently sitting with TIO for further investigation. With the… Read more

amount of complaints the TIO is receiving, how is this company still operating. DO NOT SIGN UP TO THIS COMPANY!

Don’t sign up because you can’t leave! – Been with harbour for 2 years, had enough of their crappy internet and price increment. Submitted a 30day cancellation on 30th March and got a email saying my service will be cancelled on 30th April. Not only they didn’t cancel the service, they wanted me to pay and had to do another 30 day again everytime I email them. My internet service is still active as of today, I will be reporting you guys to fair trade. Show details

Still offline, no communication – We have been offline for 6days now. I have left our account number on FB as requested with no-one calling back. I waited in a phone queue yesterday for over an hour (starting at #27, before slowly and painfully being shuffled down the queue to #90 and then my call disconnected). There has not been a single email correspondence from Harbour despite… Read more

their claims, and so many frustrated customers telling of their very long wait times so I am waiting for someone to call me back. I will transfer ISP at first available opportunity.

Irate customer – Worst customer service I have ever witnessed. Tried calling several times. On hold for 2 - 3 hours each time before the call is mysteriously disconnected. Emailed customer service to terminate my service and received a reference number. Three days later billed my monthly amount. Called customer service today 01/05/2023 and informed I am number 13… Read more

in line. On hold for 40 minutes and my number in line has jumped to number 53. How is this possible? Never will go with this company again and will advise anyone considering going with them to not do so.

Best IT support Ever – Jeffery is really friendly and professional IT technician, told me step by step to solve my network issues. Jeffery just safe my job beacause I have a important online meeting via zoom so that I could not do it without the internet. Really appreciate it! Show details ·  1

Not Happy – Been without the internet for over 8 hours now and not one update from Harbour as to when the issue will be fixed. Waiting on the phone for ages to speak to a customer service person only to be told they are aware there is a problem but cannot give any update except it maybe a couple of hours, which was four hours ago. Terrible service Harbour. Have now gone to another provider. Show details

Internet not working but Fixed! – Had to call customer service at the weekend as my internet dropped out. The support person Annette Dockerill was wonderful. With my very limited IT abilities, Anne guided me through the process of logging in and checking router settings and got the internet back up and working very quickly. Great work Harbor ISP. Show details ·  1

Efficient and reliable – I've been a user of Harbour ISP since 2014, service has been consistent and the ability for me to be in control of my user plan with the information provided is great. Was easy to change plans to varying speed and recently moving places - Annette Dockerill helped me with the request with minutes of me sending an email and gave me all the info I needed quickly, if only all service people were like that! Show details ·  1

Customer service is non existent - said they would refund over charged amount and now wont return emails – After months of trying to get a refund on an over charged bill they finally agreed to refund me within 10 business days. After 12 business days I had not received the refund and asked for an update, was told there was an internal error and the refund will be resubmitted. I have requested a call to discuss multiple times via email with no response.… Read more

When I did have an harbour account it would constantly drop out and when you try to contact them via email you get no response and a 40min wait if by phone. Worst RSP experience both product and customer service.

Thank you Manish! – Trouble shooted for me quickly and was patient as I knew nothing about the symbols on the boxes. Lifesaver as I needed to get a report finished today! Show details ·  1

Thanks for your help Sakineh – My NBN service is up and running now and it’s great. Thank you to Sakineh from HarbourISP for guiding me through the process so professionally. I appreciate your setup help. Show details ·  1

Scam company – Very friendly customer service that basically lie to you. Endless calls and waiting time no less than an hour. That tells you how people are having difficulties every day with them Show details

Excellent value – Very stable network, speeds are very close to the advertised speeds, customer service is exceptional always friendly and willing to help. The downside are the lack of customer support staff and the restricted hours that they operate. Show details ·  1

Very nice people and great plan – I have been with harbour ISP for about 4 years now and it’s fast and affordable. I haven’t had any problems with this service and the people are lovely. I highly recommend this company for NBN internet. Thank you. Show details ·  1

Poor customer service – Harbour ISP has been our ISP from 2018 to 2023. During that time we had great service and issues had been resolved quickly. In late 2023 our internet speed started to deteriorate and we found that we where no longer able to stream services or run multiple devices without considerable lag. In trying to resolve the issue, we found customer service… Read more

was uncontactable on many occasions. Waiting on hold for up to 2hr only to have the call drop off, and then having to call again. When finally getting to speak with staff, and requesting to cancel our internet service, we would be transferred to multiple people / teams as it seemed no one was able to confirm if our request had been completed. We sent emails requesting updates on our internet service being discontinued and account to be closed. It had taken months to get a reply and confirmation our service has been cancel, and our account closed. What started as a great company has now become arguably one of the worse internet providers in this country.

Great assistance – I received thorough assistance to get our internet working after a lengthy time without it. Call wait times quite lengthy, on hold for one hour each time I called. Show details