Elizabeth P.
Elizabeth P.

My wheel broke too, the rubber won’t stay attached to the rest of the wheel. Dodgy wheels shouldn’t mean I have to replace a good cleaner.Are there any other wheels that may work or suggestions for fixing this wheel.

Toniette
Toniette

One of the wheels has broken on my Aura11. Is there a way to repair it or replace it?

Hoover
Hoover   DM   

Hi Toniette, Unfortunately the replacement wheels for the Aura II have been discontinued and are no longer available. We apologise for any inconvenience caused. Regards, The Hoover Team

Jilly B.
Jilly B.

Have had for years has been good, done the job. However, changing the bag today I am unable to close the lid and I am scared of breaking it. Never had an issue with this before. What to do? A house to clean grrrhh ..

Hoover
Hoover   DM   

Hi Jilly, We are sorry to hear of the issues you are having with the lid. We would recommend taking the machine to your nearest Godfreys store for the staff to inspect and provide further assistance. Regards, The Hoover Team

Laurie S
Laurie S

How do you fit the bag and close the lid of Aura 11?

Hoover
Hoover   DM   

Hi Laurie, The cardboard part of the bag slots into the plastic bag holder. If the bag holder is missing replacement can be purchased for $3.95 through your nearest Godfreys store or over the phone with us by calling 1300 360 845. Regards, The Hoover Team

Suzi
Suzi

Where can I find parts to this Hoover? Thx

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