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What a great experience. Being a custom build we thought may have been a challenge but we cannot commend the whole Hotondo team highly enough. Overall work was to a high standard. Nothing was a problem, we are very happy to be in our new home on time and within budget. Show details · 1
We’ve recently moved into a home originally built by Hotondo Homes South Coast and have been really impressed with it. Now that we’ve had the chance to settle in, one of the biggest things we’ve noticed is how well the home has been put together. The finishes, layout and overall build quality have all given us a lot of confidence in the… Read more · 1
workmanship behind it.
The information provided with the property was also really thorough, with everything we needed regarding the home, warranties and relevant documentation easy to access.
We weren’t the original owners who built the home, but based on the quality of what we’ve purchased, Hotondo Homes South Coast would absolutely be on our list if we ever decide to build from scratch in the future.
We were impressed with the speed and quality of or new home build. Felt involved all the way through the process . We would highly recommend Hotondo Homes Mid North Coast to any prospective new clients looking to build a new home. Thank you to the team from Hotondo Homes for our beautiful new home. Cheers Gary and Bec. Show details · 1
Reviews with attachments
- +3
We couldn’t be happier with our experience working with Hotondo Mid North Coast. From our very first conversation with Dean, we felt confident we’d found the right team for the job, and that confidence was well placed throughout the build. They were consistently responsive, addressing any concerns quickly and brought a level of knowledge and… Read more · 1
craftsmanship that gave us real peace of mind. They were also happy to give us flexibility to work directly with their recommended trades, like landscaping. It felt less like hiring a builder and more like partnering with one to bring the project from concept to completion. We would absolutely recommend and build with Hotondo Mid North Coast again!
- +4
Hotondo Homes did an excellent job building our house and I would highly recommend them. We needed a Flame Zone design that was customised to our sideways, upside down house with our living area on the top floor and a bridge required to access the front door, as well as a large skylight that made the design tricky. Mark and the team were always… Read more · 1
responsive and helpful throughout the whole process. We are so happy with the end result. We’ve now been in our house for almost four years and while we have cobwebs, the quality of the build was excellent and the house has become our family home, full of new memories (and the addition of two indoor cats).
Thank you again to you and the whole Hotondo Homes Mid North Coast team for everything you did for us throughout our building journey. Now that we’ve had some time to settle into our new home and make it our own, we can really appreciate what a big journey it was from the beginning to finally reaching this point. We’re incredibly grateful to have… Read more · 1
had such a wonderful team supporting us along the way.
Building a home can be a stressful and overwhelming process, but your guidance, patience, kindness and support made the experience so much easier for us. We really appreciated the time everyone took to answer our questions, keep us informed and help us through each stage of the build. Knowing that we could reach out when we needed guidance and that our concerns were genuinely listened to made a huge difference.
We were also very happy with the quality of the finished home. Seeing everything come together and finally being able to move into a home that we had dreamed about and put so much thought into has been incredibly special for us.
Looking back, we know there is a lot that happens behind the scenes during a build, and we genuinely appreciate all the time, effort and care that went into helping us get to where we are today. Our home will always be a very special part of our lives, and we’re grateful to everyone who helped make it a reality.
Thank you again to you and the entire team. We’re very happy to recommend Hotondo Homes Mid North Coast to anyone considering building their home, and we'd be happy to share our experience with others.
We hope you and the team know how much we appreciate everything you’ve done for us. And if you’re ever in the area, our door is always open—you’d be more than welcome to come and see the home you helped us build.
Warmest thanks,
Azadeh & Foad
- +7
We had a fantastic experience building with Hotondo Homes Mid North Coast. From start to finish, the team were easy to work with, approachable, and always willing to answer our questions throughout the process. The quality of our home is excellent, and we are extremely happy with the final result. To give us additional peace of mind, we engaged… Read more · 1
an independent building inspector throughout the construction process. At every stage, he assured us that the home was solidly built and structurally excellent. Building a home can be a stressful experience, but the team at Hotondo made the journey smooth and straightforward. We would highly recommend Hotondo Homes Mid North Coast to anyone looking for a builder who delivers quality, professionalism, and a home they can be proud of. Thank you to the entire team for helping bring our home to life. We look forward to enjoying it for many years to come.
- +7
⭐️⭐️⭐️⭐️⭐️ We recently completed our build with Hotondo Homes in Port Macquarie and honestly couldn’t be happier with the entire experience. We have built twice before in the area with other builders, but the Hotondo team made the whole process feel organised, well managed and far easier than we experienced prior. From the very beginning, Trish… Read more · 1
and Sam were fantastic throughout the sales process. They took the time to understand what we were trying to achieve, answered our endless questions and were always approachable and helpful. We never felt like we were being pushed into something that didn’t suit us, and their knowledge and guidance made those early stages much easier.
The selections process with Leanne was also a great experience. There are so many decisions involved when building a home, but Leanne helped us work through everything without it becoming overwhelming. She was patient, knowledgeable and genuinely helpful in putting everything together.
A big thank you also goes to Fiona and her amazing pre construction team. They kept things moving behind the scenes, communicated clearly and were always there to help when we needed information or had questions. You don’t always see how much work goes on in the background of a build, but it definitely makes a difference when you have an organised and responsive team looking after everything.
Once construction started, Andrew and the local tradies were excellent. It was obvious that there is a strong working relationship between the builder and the tradies, and that showed throughout the build. Having experienced tradies who know the expectations and work well together gave us a lot of confidence during construction.
One of the biggest things that stood out to us was the speed and efficiency of the build. The timeframes were incredibly quick, without feeling like corners were being cut. This ended up saving us a significant amount of money in repayments and holding costs, which was an added bonus we really appreciated. In the current market, where interest and holding costs can add up quickly, having the build completed efficiently made a genuine financial difference.
Finally, the handover with Dean was the perfect way to finish the whole experience. He was incredibly thorough, professional and made sure we were comfortable with everything before handing over the keys. You could tell that he genuinely cared about the finished product and wanted to make sure we were happy.
Overall, we couldn't recommend Hotondo Homes Port Macquarie highly enough. Every stage of the journey had the right people involved, from Trish and Sam in sales, Leanne with selections, Fiona and her wonderful office team, Andrew and his trusted long-term trades during construction, right through to Dean and the final handover.
We’re genuinely glad we chose Hotondo Homes, and we are planning our next project with them.
- +6
Our experience with Hotondo Homes, Faulconbridge has been nothing short of outstanding. My Mum and Dad, aged 85 and 92 started a new build which was completed 2 years ago. From the initial discussion of house design, choosing all the materials, watching the house be built, and follow-up, Mark Jeffreys and Shelley Killelea have been fabulous.… Read more · 1
Always on hand with questions, quick to respond, and went above and beyond to ensure the house was completed to 100% satisfaction. The house is beautiful. Thank you.
We have been very happy with the building process with Hotondo. The ease of communication and they are happy to help with any requests.They are on schedule and the build is looking great. Show details · 1
We want to give a huge shoutout to Hotondo South Coast for helping us create our dream home! Working with a builder who truly listens and meets all our needs was such a joy. A heartfelt thank you to the entire team! Big thanks to Adam for taking care of everything from the very beginning all the way through to maintenance. We appreciate Joanna… Read more · 1
for her support during the Contracts and Tender phase, and Rachel for her fantastic help with colour consulting and her great recommendations.
A special mention to Kayla for all her assistance during the approvals phase! And we can’t forget our awesome site managers, James, who kicked things off, and Luke, who guided us through most of the build.
Lastly, a big thank you to the wonderful staff in the office! We truly had an amazing experience building with Hotondo South Coast!
We would like to thank Hotondo Southcoast who we built a large custom design home with. We were extremely happy with all of Adam's team, from the office staff, designers, Rachel in Colours, all the construction team and our site supervisors. The quality of construction and their methods we couldn't have been happier with. Living in Sydney and not… Read more · 1
being able to be there to check on it regularly, our supervisors regularly kept us updated and Adam took all the stress out of the build. We would recommend Hotondo Southcoast to anybody.
This was our second build with the Hotondo South Coast Family. Once again Adam and his team delivered a fantastic quality home with excellent attention to detail. The entire process was enjoyable and seamless from start to finish. A quality, customised build for a good price. We would do it all again! Thank you to the Hotondo Family. Show details · 1
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We recently had our duplex built by Hotondo South Nowra and had a great overall experience. Adam, Jordy, and our site manager Luke were all fantastic to deal with—approachable, responsive, and easy to work with throughout the process. While we did encounter some delays during the initial planning and council approval stages, once construction… Read more · 1
commenced, everything was managed with precision. The build itself progressed smoothly, efficiently, and was completed in great time. The team demonstrated strong organisation and communication during the construction phase, which made the process far less stressful. We would have no hesitation in building again with Hotondo South Nowra and would confidently recommend them to anyone looking to build
We recently completed a build with Adam, Luke, Lauren and the Hotondo Homes Nowra team and we could not be happier with our beautiful new home. From pre construction to handover they managed to make it the most seamless, easy, stress free process and could not recommend them highly enough. From communication, through to workmanship there is truly… Read more · 1
nothing I can fault. Hotondo were very reasonably priced and variations, although rare, were communicated well in advance. Wouldn’t build with anyone else!
To Adam, Joanne and the Hotonda team. I’d like to thank the team at Hotondo Homes for the fantastic job they did building our duplex. From start to finish, they were consistent, reliable, and true to their word. The build stayed on schedule, the pricing was fair, and the quality of workmanship speaks for itself. What impressed us most was their… Read more · 1
patience — they handled our constant changes of mind with professionalism and never made anything feel like a hassle. Every call was returned, every question answered, and we always felt looked after. We’re extremely happy with the final result and wouldn’t hesitate to recommend Hotondo Homes to anyone considering building.
A heartfelt thank you to all the staff at Hotondo Homes — from the admin team who kept everything organised, to the tradesmen whose workmanship brought our duplex to life. Your consistency, professionalism, and patience made the whole journey a positive one.
A special thanks to our site manager James for guiding the build so smoothly and always being available when we needed clarity or reassurance. We truly appreciate the effort, communication, and care shown by every person involved. Thank you for helping us create a home we’re proud of.
- +2
Building a home can be stressful and overwhelming, but Adam and his team at Hotondo South Coast made the entire experience smooth, stress free and enjoyable. They listened to what we wanted, kept us informed throughout the whole process, and delivered a beautiful home we absolutely love. The quality of the build exceeded our expectations, and the… Read more · 1
team was friendly, honest, and always easy to deal with. We’re so grateful for all their hard work and highly recommend them. Thanks for building our dream home! Nathan and Amanda
We now own an absolutely beautiful home thanks to Hotondo Homes in Goulburn, Phil, Trish, Annie, Chris and Pete took complete care of us throughout the journey and we could not be happier. Their attention to detail and high quality workmanship is outstanding. The building process was much quicker than we anticipated which was great. Having the… Read more · 1
opportunity to customise the layout, fixtures and fittings was great, the home is perfect for our lifestyle and worked within our budget. We highly recommend them, if you are looking for a solid well built home then look no further. Thank you Hotondo Goulburn!
Latest follow-ups
The build itself was well organised, with trades onsite regularly as obviously required. We are happy with the end result of the finished house and love living in our new build. Any issues that arose during the build were dealt with promptly and… Read more · 1
to our expected standard.
The only issue that didn’t get rectified was the water tank. The one we received was not the correct size as per our tender documentation which we are disappointed about as it is 500ltr less than expected.
The interior designer (Karen) was fabulous to work with and did a great job assisting us with our floor plan design and final selections.
The final build was later than expected, mostly due to weather delays, which can’t be helped. After the build, the identified defects were rectified within a good timeframe.
We were allowed access to the site during the build period which was beneficial for us as having never built a house before it was good to see each stage progress.
Follow-up · We didn’t have landscaping done as part of our build as our budget didn’t quite stretch far enough. The exterior finishes are really good, very neat too. The electrician (Tony Sinclair) worked with us throughout the build and suggested lighting in places we didn’t think of, so the overall lighting is fantastic. Because we are true north facing and have a lot of windows, natural light is great too.
Positive reviews
Thank you to everyone at Hotondo South Coast for making my dream come true! From my first phone call with Lauren and my first meeting with Josh I felt confident you could custom build a fabulous home to suit my block.The whole team delivered! A special thank you to Adam.His dedication ,commitment & complete transparency in his quest for a quality build and a happy customer are truly remarkable! Show details · 1
We absolutely love our new home and are really happy with the overall result. We also felt the cost was reasonable compared with other builders we looked at. As with any new build, there are always going to be a few hiccups along the way, and we understand that things can be missed. We do feel that a little more communication and regular checking… Read more · 1
from the site foreman throughout the build would have helped, as there were a few items that were overlooked or completed incorrectly. Overall, though, we are very happy with our home and excited to enjoy it for many years to come.
Hotondo Homes - Finally a Building Company you can trust. We have had seven new homes built over the last 53 years and have had various construction issues with each company, i.e. wrong floor tiles, wrong colours in kitchen cupboards, etc. etc. but we have to say that Hotondo Port Macquarie runs like a well oiled machine. Very thorough, very… Read more · 1
organised, and very friendly helpful staff. The sales team, admin and trade workers all do an above average job and we would highly recommend them to anyone investing in a home.
Thank you Hotondo for building our home. Absolutely 5 stars
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Negative reviews
I received handover of my home from Hotondo Homes Campbelltown in September 2024. Several defects were identified and reported shortly after handover. To assist with the rectification process, I provided a qualified inspector’s detailed report in early December 2024, outlining each issue and its likely cause in accordance with applicable… Read more
standards and regulations.
After handover, I continued following up with the builder for approximately 15 months in an effort to have the outstanding defects rectified. Unfortunately, despite repeated follow-ups, many of the defects remained unresolved.
I then wrote a review in December 2025 outlining my experience. Even after writing that review, I kept the matter in mediation to give Hotondo Homes Head Office and the builder a fair opportunity to resolve the issue amicably.
It has now been a further 7 months since then, with multiple follow-ups made to both Hotondo Homes Head Office and the builder, but the outstanding work is still not completed.
I have genuinely tried to resolve this matter respectfully and amicably over an extended period. However, after repeated delays, ongoing lack of communication, and no meaningful progress, I am extremely disappointed with the lack of responsiveness, accountability, and follow-through from both Hotondo Homes Campbelltown and Hotondo Homes Head Office.
As a customer, this experience has been extremely frustrating and disheartening. Building a home is a major financial and emotional commitment, and customers place a significant amount of trust in the builder and the brand behind them. To have defects remain unresolved for this length of time, despite repeated follow-ups and escalations, has left me feeling ignored and let down. I had expected a much higher level of care, communication, and accountability from a recognised home builder.
At this stage, I feel I have been left with no reasonable option but to consider escalating the matter through the appropriate NSW Fair Trading / Building Commission NSW channels. This is not the outcome I wanted, as I have made every effort to resolve the matter directly and amicably over an extended period. However, given the time that has passed, the number of follow-ups made, and the lack of meaningful progress, I believe formal escalation may now be necessary to have the outstanding defects properly addressed.
THE ABSOLUTE WORST EXPERIENCE OF MY LIFE. Having a mental breakdown at age 32 was not on my to do list. What should have been one of the most exciting times of our lives — building our dream home — quickly turned into an exhausting, stressful, and deeply frustrating experience, all because of this builder’s complete lack of professionalism,… Read more
communication, and respect for their clients.
We were promised a 48-week build. It took 64 weeks — with no proper explanation, no ownership, and absolutely no urgency. A significant delay was caused by the builder due to a ‘clerical error’ made on our HCBF insurance – this took over 11 weeks to rectify causing an 11 week delay before our build even started but yet all Michael could do is try to return blame to us for not providing adequate access to the site.
Throughout the entire process, communication was beyond poor. We were left in the dark for weeks at a time, constantly chasing for updates and getting nothing but vague, dismissive responses — if any at all. It genuinely felt like once the contract was signed, we were no longer a priority.
Our bathroom tiles were laid in the wrong orientation despite the plans clearly showed the tile orientation. Again, a problem we were told was our fault for not telling the tilers to stop when we noticed the error.
We thought that we were getting to the end of this nightmare, then came the OC dramas. Yet again it was councils fault, then it was our fault. I have an email chain sent from council to Michael clearly stating that we needed to have a steel water tank installed in order to have the OC issued however he neglected to pass the information on. So there we were, on the day the OC was due to be issued having to call around to hope that someone could make and deliver a tank to us yesterday – of course another added expense we hadn’t accounted for, not that Michael cared.
The delays didn’t just push back a move-in date — they caused significant disruption to our lives. We were forced to extend our rental, re-coordinate multiple furniture deliveries, and carry the weight of added financial pressure. But worse than the money was the emotional toll. We spent months feeling stressed, powerless, and ignored, watching our timeline slip away without any sense of responsibility or care from their side. There was no transparency, no consistency, and no genuine effort to make things right. The build felt mismanaged from start to finish, and we were left to pick up the pieces. What should have been a milestone full of excitement ended up feeling like a drawn-out battle we had to fight alone.
If you value your time, money, and sanity — stay far away from this builder. They are disorganized, unresponsive, and showed a complete disregard for the trust we placed in them. We regret ever choosing them.
I honestly do not understand how this company receives 5 star reviews, even their head office confirmed that I was not the only person to make a complaint about Michael.
We were offered 10 weeks compensation - not sure how that figure was calculated however we wanted nothing more than this nightmare to be over and to never have to speak Michael again. Turns out our wish was granted, not only did Michael not attempt to make our handover, we have not heard a word from him since.
Before you do anything with this builder, I urge you to contact me so I can give you a clear and concise recount of our experience.
If I ever recover from the emotional distress this process has caused and decide to build another house, I will be going straight to Brad and the team at Stroud Homes Dubbo!
PS - If you're reading this and have any sort of business or operational management experience - reach out to Michael, he needs it. This business would operate a lot more effectively with the correct systems in place.
BUILDER HAS GONE INTO ADMINISTRATION HOME76 PTY LTD TRADING AS HAMILTON HOME..... BEWARE 2 Years Post Construction and still waiting for defect rectification. Still waiting for acceptance and accountability for defective works! I've decided to provide an update of our experience as we approach 2 years since our build was scheduled for… Read more
completion.
In that time, we have been ignored, dodged, avoided, lied to and given the run-around. Hotondo Campbelltown have done nothing to actively remediate our defects.
At the request of Hotondo Head-Office, we have kept quiet and respectful in the hope that our issues might be resolved without further conflict. Fail.
We thank Hotondo Head-Office for stepping in to assist in resolving the issues with Hotondo Campbelltown, some issues were resolved over that time, but many major items remaining. We had hoped that the involvement of Head Office would assist with a speedy resolution that could avoid further action but ultimately these franchises remain Soley responsible.
Over the last 2 years, additional issues have manifested including a major defect in our bathroom which has revealed non-code-compliant installation of the bath and frame which we now have to resolve with Fair Trading.
Do yourself a favor and avoid like the plague.
In honor of our 2-year anniversary, we are considering detailing the defects and poor workmanship in a social media homage dedicated to this remarkable team.
I'm sure Hotondo Campbelltown had hoped that we would eventually lose interest and go away - but i don't believe in quitting while there's still work to be done.
I'm happy for the people providing the good reviews.... I'm glad you have not had our experience.
Hi Mark, Thank you for your feedback. We're truly… Read more (+1 reply)
Recent reviews
A BIG thank you to all the team at Hotondo Homes Nowra. Particular thanks to Joanna and Jo, Adam (the big Boss) and the supervisors Luke and Evan. Throughout the whole build process the team kept me informed and always had a schedule that they followed. Nothing was left to chance. The built quality presents excellent value for money. I honestly… Read more · 1
can't fault the final house delivered. I am so confident that I referred my two sons to build with Hotondo (just started). Thanks again.
We are so excited with what's happening with our new Hotondo home - we really can't believe how incredibly wonderful all the trades are and from me - who has never been involved in the build of a new home - it's absolutely amazing to see this take shape. I walked outside this morning and was greeted by James - the bricky who I've known for a… Read more · 1
while. We had a great catch up! Local trades! Our middle child who turns 18 in a couple of weeks walked outside the other morning to be greeted by one of his mates who is doing work placement with the plumbing team! How good is that... The Hotondo gang headed up by Fiona and Andrew are amazing!!! We are so lucky!! And for us to get this insight into the house build I think is sensational. Thank you for your ongoing messages and updates. If this portal stays live after the home is completed it gives us an awesome timeline that we can keep long after we move into our new home!! Thanks so much for all your messages and to all of the Hotondo team. We are very grateful!!
PS - the ad on the radio is the best yet. I love listening to it especially as we are building a new house and the promises in the ad are on point. All the Hotondo gang care all the way through. I know how hard everyone works!!
PPS - I'm looking forward to getting the esky out and putting some refreshments on ice tomorrow (Friday) for the trades to enjoy. Cheers and thanks so much!! Have a beaut weekend.
Brendan, Martin, Juan and the team have been absolutely flawless. They are all genuine people with your best interests at heart. Being our first build, we had no idea what to expect. The team made sure we understood the whole process and were prompt in answering any questions we had. We are very happy in our decision to build with Hotondo and are… Read more · 1
confident that they will deliver a product that exceeds our expectations. We look forward to continuing the journey with them and couldn’t recommend them highly enough
We couldn’t be happier with Hotondo Homes Tweed Heads. The team from the very start have been professional, supportive, friendly & very patient with us throughout. The communication is amazing. Having the same team guide us throughout the entire process has made the experience easy & enjoyable. We’re excited to see our new home come to life & would happily recommend Hotondo Homes Tweed Heads Show details · 1
We had a fantastic experience with Hotondo Homes from start to finish. The whole team was professional, friendly, and always willing to answer our questions throughout the build. Their staff made the process feel smooth and stress-free, and the quality of workmanship has been excellent. We couldn’t be happier with our new home and would happily recommend Hotondo Homes to anyone looking to build Show details · 1
We had an overall great experience building with Hotondo Homes South Coast. From the beginning, Adam and the team were friendly, professional, and easy to deal with throughout the entire process. Like any build, we had a few hiccups along the way, but what really stood out was how quickly any issues were addressed and resolved. Communication was… Read more · 1
excellent, and we always felt listened to and supported. We're really happy with the quality of our finished home and appreciate the care and attention that went into delivering it. Building a home is a big milestone, and having a team that stands by their work made the whole experience much less stressful. Well done to Adam and the entire Hotondo Homes South Coast team. We'd happily recommend them to anyone looking to build their new home.
Adam was great to deal with from the start and was very transparent, the building phase was smooth sailing with the expertise of James running it extremely well, can't express my gratitude to whole Hotondo South Ciast team for every they have done from start to finish Show details · 1
From start to finish everything ran like clockwork. My site was kept clean and tidy the whole build, like sites should be. A few extras I needed done were not a hassle, James the supervisor was all over it. Dealing with Adam and Jordie also no problem. Anything I addressed with them was acted upon immediately. The overall finish to our house was… Read more · 1
exceptional. Loving the new build. Thanks again Adam, Jordie and James. This was my second build with these guys. A set of duplexes around 7 years ago also built without fault. I would not hesitate to build with Hotondo again. Thanks again Steve and Sonia
Right From the start Adam’s communication and follow up correspondence was excellent… Any problems that occurred during and after the build he had it’s sorted with communication emails and follow up phone calls. Show details · 1
Building our house with Hotondo Homes was a fantastic experience from start to finish. We were incredibly impressed by the high quality of the construction and the attention to detail throughout our new home. Adam and his team (Scott, Stef, Lauren and many others) made the initial build process smooth and stress-free. What truly stood out,… Read more · 1
however, was their post-handover communication and service. Even after we took possession, they continue to remain highly responsive, addressing our questions quickly and ensuring the ongoing touch-ups and maintenance are handled flawlessly. We highly recommend Hotondo Homes to anyone looking for a quality builder who supports you even after you get the keys!
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Hi Larissa, We’re sorry to hear that your… Read more (+1 reply)