inTouch Smart Glide Pro Massage Chair Questions & Answers
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Just enquiring if anybody would have a remote for the Intouch smart glide model SG110139 and it has the red flat 5 pin plug our chair is perfect condition but can’t use because the chair is discontinued or even a name of the company that made the remotes many thanks .
What the password for Bluetooth please?
What you can do if you feel that your chair is not working properly while its moving up and start making noise
Hi Just have a query! What is the warranty on the in touch smart glide pro massage chair? It’s playing up and when I got in touch I was told it was out of warranty. We have had it for just over 3 years now.
What’s the code for the Bluetooth speakers?
I have the smart glide model and the Bluetooth says it’s connected but no sound coming out of the speakers. I didn’t have to enter a code. It connected on the phone as massage chair music. I don’t have the manual to see what I’m doing wrong
had my chair for years need a new remote control for it please
Hi Bettina, please email support@intouchmassagechairs.com.au for assistance.
hi there,
my Intouch massage chairs arm massage cushion stopped working. Is there something I can do to fix it?
cheers toby
Hi Hangwi, please email support@intouchmassagechairs.com.au for assistance with your cushion.
Hi there, I have smart glide massage chair SG113926 and in moving I have rolled over and severed the chord for the remote. Is there anywhere I can purchase a new remote?
Thanks Jared
Hi Jared, please email support@intouchmassagechairs.com.au for assistance with your remote.
Hi, we bought our massage chair in 2019 and are moving house. My husband said when it was delivered it was assembled on site. Do you have any instructions for assembly/disassembly to make it easier to move? Thanks
Hi Jay,
Yes we have instructions for disassembly and assembly. Please reach out to us at support@intouchmassagechairs.com.au and we can email them to you.
We have had our massage chair for years and it has been awesome. Recently it has stopped working and the on/off button is flashing red. Are there any troubleshooting instructions online anywhere?
Hi Greg, Please email support@intouchmassagechairs.com.au and a service agent will assist you.
Can you tell me the 4 digital code for the Bluetooth connection
All just got it 9999
Is the chair real leather
Hi Paul, we use a vegan leather that is designed for use in massage chairs. It is much stronger than real leather and much easier to maintain. Hope this helps.
Hi is there a download for the remote control instructions available ? Graeme....
Hi Graeme, no problem - please just give us a call on 1300 559 612 and we will be happy to help.
Hi how do I get the Bluetooth to work on my massage chair it keeps asking for a pin
Hi Christine, try 9999 :)
Thank you so very much
A question for owners of the Smart Glide chair. Has anyone had the 3D function stop working either inside or outside of warranty the period where the rollers don't move in and out from the chair anymore and needed to have the 3D relay switch replaced? If so, was it a one off issue?
no problems so far
We will always look after you - just give us a call on 1300 559 612 and one of our team will be more than happy to help.
My 91 year old mother would dearly love to own a massage chair. She weighs only 43 kgs and has osteoporosis, her main concern is that the rollers will hurt her back and spine when they are in motion. Also does the massage chair offer a massage on the back without rollers?
Hi Vivi, thank you for your enquiry. To be honest, the Smart Glide Pro may not be the most suitable chair for your mother, given her size. Other companies may sell you a product that is unsuitable, however we feel she may be best to look into a vibrating recliner chair and we simply don't sell those. Many of them also have a lift function which could be helpful for her.
Thanks for for your honesty, very much appreciate.
My husband is tall at 186cm and quite big guy. Will this chair suit his size?
I suggest trying out a chair for comfort and size. I am 178 cm and 95 kilos. There is heaps of room for me.
Hi Birte, Thank you for your enquiry. The Smart Glide Pro is suitable for many body shapes and sizes. The leg and seat sections have been widened and we have a lot of taller and wider customers who find it really comfortable to use. Please feel free to call us on 1300 559 612 if you would like to chat.
Hello Intouch,
I have a question, are you able to tell me if this chair supports those of us with larger body sizes? I am 6foot and 145kg I would like to look at getting one but I am unsure if this chair would be suitable for me.
Thank you, Bob Tascolini
Hi Bob, Thanks for contacting us, happy to help. The Smart Glide Pro is perfect for someone of your height and there is no weight limit. Please just give us a call on 1300 559 612 and we will be more than happy to discuss your needs. Looking forward to chatting with you.
I cant connect my phone to bluetooth
Hi Aga, no problem, please just give us a call on 1300 559 612 and we will explain how to do it.
Ill try what the system said but still cant connect
Hi Aga, we would be happy to help - please just give us a call on 1300 559 612.
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