Ngoc was amazing yet again.
Everything cleaned perfectly and efficiently.
Bathroom is completely spotless. She arrived on time and left on time.
Very smiley woman who enjoyed me making her an espresso coffee.
Excellent home cleaning service
Punctual, lovely and very efficient butler. We have used Jarvis services for a few months now and haven’t been disappointed at all. Definitely recommended for families looking for help from affordable cleaning services.
Great value for the price. Easy to organise via the App. Our butler did a lovely job, was punctual and was very responsive to any feedback. Would definitely recommend to others!
Wasn't sure at the start but Jarvis came through.
Initially I had my first cleaner from Jarvis and they were ok but wasn't Steller. Jarvis team were very attentive wanting to ensure my experience was the best. We got a new cleaner the second time and she was amazing!!! Got double what the pervious person got done and to a way better quality.
Terrible service - so many failed promises
I would not recommend this service.
I have tried to book 4 appointments through them. Cleaners don’t arrive on time or show up at all. All you get is last minute cancellation texts and a half baked apology.
I even had a operations manager call me to apologise after huge mistakes and stuff around a from their teams. Was promised a cleaning service on the next available day.
Revived a text to say the cleaner wasn’t coming a few hours before and that no alternative cleaner can be arranged. It’s a joke.
It shouldn’t be this hard to book a service that is about convenience
If I could rate it lower I could.
My cleaner was great and proactive. She arrived a little early and completed extra tasks in addition to what I had specifically directed her to do. We were really impressed with the result.
Well priced, great attention to detail and strong communication!
Very pleased with my experience with Jarvis. Jesus Morelo did a fantastic job cleaning my home and he was friendly and personable. The attention to detail was very strong and my oven, floors and bathroom were sparkling. Would recommend his services and am going to book again for a regular clean. Cheers!
- VIC, Melbourne
Deceptive company with bad communication
I chose to use Jarvis for cleaning services after reading so many positive reviews online. Unfortunately my experience with them has been terrible
First cleaner booked could barely speak English and didn’t realise there was a checklist within the Jarvis app, let alone use the checklist to proceed through the tasks I needed done. The clean was extremely substandard, to the point I had to redo most of it myself.
I told Jarvis I would give them one more chance, provided they could disclose the new cleaner’s rating and total number of cleans. Aft...er a frustrating amount of back and forth on email and phone with Jarvis, they were able to provide a new cleaner with a 4.8 star rating with >50 cleans (which I was happy with). On the day of the next scheduled clean, the agreed cleaner DID NOT turn up - Jarvis had surreptitiously replaced that cleaner with a totally different one with no communication about the change to me. I noted with them that the new cleaner’s rating was only 4, even though Jarvis promote ON THEIR WEBSITE that all their cleaners MUST maintain a rating of at least 4.2 to remain cleaners through Jarvis. I requested a cancellation straight away and did not go ahead with the clean. I confirmed with Jarvis that I still wanted the butler to be paid (so as not to be out of pocket for Jarvis’ bad management). Jarvis offered to refund my charge in full and pay the cleaner themselves. In a finale to this comedy of errors, they’ve since charged me a second time for the cancelled clean instead of refunding, which I’m now trying to follow up with my bank. Terrible company, very tempted to report them to the ACCC.
A job well done.
My housekeeper came yesterday and worked methodically through my house leaving it clean and fresh. She listened to my requests and worked very hard to meet them. I am very pleased.
What a great experience!
Suri turned up on time, cleaned her heart out, asked questions to make sure she was doing what I needed done and got a lot of work done in the time she was here. I will definitely be using her again :-)
A service I cannot live without
I love my cleaner. Nothing beats coming home to a clean house! Life with a newborn is hard enough and not to worry about weekly cleans makes my life much easier. Thanks Jarvis
- VIC, Melbourne
Bad cleaning service, afterwards got charged for a complimentary clean
I tried to refuse to pay for a cleaning job that was unsatisfactory- cleaner said she was done after 1.5 hrs when I paid for 2 hrs and she didn’t clean much. Jarvis makes me pay for it saying they offer people a complimentary service when this happens. Instead they charge me for this as well because they saved my credit card details!
Have been very happy with the service by Jarvis. Very responsive. And very professional. Many thanks to Mary Jane who has left my house spotless. Wonderful to come home to.
I had trouble with booking times being changed, and cancelled.Eventually I had my lovely cleaner and her daughter arrive, and even after confirming I had no equipment on my booking, they didn’t have any vacuum broom mop etc!
Not their fault at all.. it was Jarvis booking let them and me down. Won’t EVER be booking this company again, and I do hope the cleaners are compensated!!
Good Cleaning Service
Have been having Jarvis clean our house since March, and overall pretty happy. The clean is thorough, service is reliable and professional and can recommend Jarvis to anyone looking for a cleaner.
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