JURA J Line Questions & Answers
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It appears that more water than usual is appearing in the drip tray and possibly less going into the coffee cup. Otherwise it's functioning well and is always descaled as per the reminder display. Is this a simple fix or a sign the machine is beyond redemption?
Hi, The machine after 3 beeps and flashing red shut itself. How can I fix it please? Thank
Hi Luke, thank you for contacting us. For troubleshooting enquiries, it is best to contact our Support team on 1300 285 872. Alternatively, you can message us with your best contact details (mobile & email) so a member of our Customer Support team can get in touch. Looking forward to hearing from you. Kind Regards | JURA Australia
Error 8: After turning on our ~8-year-old Jura J6 machine, it started making kicking noises and then displayed "Error 8." I didn’t want to spend a fortune on professional repairs since the machine is old, but I also didn’t want to just throw it away. How can I open the machine with the special screwdriver tip? Where can I order the tools to open it myself? I really love the Jura J6.
Hi Brenda, thank you for contacting us. For troubleshooting enquiries, it is best to contact our Support team on 1300 285 872. Alternatively, you can provide your best contact details (mobile & email) so a member of our Customer Support team can get in touch. Looking forward to hearing from you. Kind Regards | JURA Australia
Hi, The machine after 3 beeps and flashing red shut itself. How can I fix it please? Thanks
Hi Sol A, thank you for contacting us. Can you please provide your best contact (mobile &email) so a member of our Customer Support team can get in touch. Looking forward to hearing from you. Kind Regards, JURA Australia
My Jura J6 is not sucking up any milk through to the frother or any hot water through to the frother. I have pulled apart the milk frother and cleaned thoroughly and descaled the machine. After a while I see a little steam coming from the vents above the top of the machine.
Hi Romes, thank you for contacting us regarding your J6 coffee machine. Can you please provide your best contact (mobile or email) so a member of our Customer Support team can contact you to discuss a solution? Looking forward to hearing from you. Kind Regards, JURA Australia
Jura J9 - hi my machine has started beeping 4 times after I select the type of coffee I want made. It then makes the coffee which is hot and appears as it normally would. What do the 4 beeps mean?
my machine J9.3 has an error message saying not enough grounds, we have never used grounds, how do i turn it back to beans?, its been cleaned , cleaned the shower head and reset the micro switch already
Hi Carol, thank you for contacting us, our Support team might be able to assist, can you please message us with your best contact details (name, email and phone number) and a team member from Support will get back to you. Alternatively, please feel free to contact our Support team on 1300 285 872. Kind regards | JURA Australia
Jura Impressa J5 doesn't recognize cleaning tablets.
Hi Meredith, thank you for contacting us. When using the cleaning tablet, it is time sensitive and the machine will tell you at the exact stage to insert it. However, if you are still experiencing issues, please feel free to contact our Customer Support team on 1300 285 872. Alternatively, you can message us with your best contact details (name, email and phone number) and a team member from our Support team will get back to you | JURA Australia
My Jura J9.3 turns on flashing red and then after 30sec does 3 beeps and turns off. I took it apart. Cleaned and lubricated the brew group stills doing the same. I also checked and cleaned the tray contacts. Any idea what can cause this issue? Is not displaying anything on the screen just the logo
Hi Marco, in order to best understand your issue, please provide us with your best contact details (email and phone number) and a team member from our Support team will get back to you. Kind regards | JURA Australia
Just replied privately. Thanks
Hi Marco, just wanted to jump on and let you know I have sent you an email with some further information regarding your enquiry. Look forward to hearing from you soon. Leoni, JURA Support
On switching the machine on, the red light flashes and the machine powers off and beeps 3 times few seconds later. Can't turn it on. Same thing happens each time. Any advice please?
Hi Agy, I'm sorry to hear about your experience with that issue, can you provide us with your best contact details (email and phone number) and a member of our customer support team will contact you to resolve the issue. Kind regards | JURA Australia
Hi! Today our milk wouldn't come out at all even after we had taken all the section of the wand off and gave it a clean. Hot water is also not coming out and going straight to the tray instead. Making coffee itself however is working fine. We are in Busselton WA and I am wondering if you can suggest if we can do a DIY and what the problem is or if there is a reputable person that could fix this ASAP. Can't happen at the worst time of the year when we have non-stop visitors. Thank you
Hi, please call us under 1300 285 872
So my machine was getting jammed so, as before, I pulled out the brew group to clean and lubricant it. That didn’t help this time. For some reason, the large gear is making contact with the thread it rides on, but only near the top. Any idea why this would happen?
Hi Manfred, thank you for your question. Please call us on 1300 285 872 and we are happy to assist you further. Kind regards, JURA Australia
I have a impressa j9.2. Where do I put the cleaning tablet? Does it go in with the coffee beans?
Hi Sharon, thank you for your question. The cleaning tablet goes in the ground coffee funnel.
Yes, found it thanks
Hi, when I turn my Jura Impressa J9.3 on it stays on the welcome screen for 20 seconds before beeping 3 times and switching off. No error code appears before switching off either. Any suggestion on how to fix this?
Hi Danni, thank you for submitting your question regarding your Impressa J9.3. Would you please forward me your best form of contact and our customer support team will contact you to troubleshoot the machine together. Kind regards, JURA Australia
did you find any solution?
When I pull out my water tray, it also pulls out a substantial amount of brown coffee coloured water. It's getting to the extent that I have to lift the coffee machine to wipe under it. That happens after about three or 4 cups of coffee. What would the problem be?
Hi John, thank you for contacting us regarding your Impressa J5. Your questions are best answered by our Customer Support Team so please provide your best contact details (either phone or email) and a member of the team will be in touch to assist you. Alternatively you can send them an email on support-au@jura.com. Looking forward to hearing from you. Kind Regards, JURA Australia
I have a Jura J90 coffee machine that I am very happy with but it is leaking a fair bit of water. I am looking for someone near Newcastle NSW to take it for repairs. Can you help
Hi Ian, thank you for contacting us. Our authorised service center in Newcastle is called Crema Coffee Garage located at 62 Broadmeadow Rd, Broadmeadow NSW 2292. You can contact them on (02) 4969 7422. Kind Regards, JURA Australia
The machine is telling me to empty the drip tray but it is empty and the contacts are dry and clean! Any ideas?
Hi Rainer, thank you for contacting us regarding your IMPRESSA J9.3. Sometimes this problem can persist if the sensors at the back of the drip tray are still wet once inserted back into the machine. Please ensure the two silver prongs at the back of your drip tray are wiped and dried thoroughly before you slide the drip tray back into the machine. We hope this helps. Kind Regards, JURA Australia
Hello. When turned on, the logo will appear and then some weird menu. Signature - Passed, Core- Skipped, Screens - Skipped, Tables - Skipped, Set 1-8 skipped Only set 7 is passed. Then it beeps 3 times and switches off. Where could be the problem? Well thank you.
Helo, unfortunately I don't have the answer but mine does the same. If you find out what the problem is...let me know.
The problem was in the plate under the rotary selector. I got it from another coffee machine.
I’m having the same problem, can the part be ordered and do you the part #? Is this something that can be fixed if sent back?
Hi, I have a Jura J9. It turns on with a screen that says it has skipped 9 sets, then goes blank, no error code, and turns itself off after 30 seconds. I have thoroughly cleaned the brew group and no change. any suggestions
Dear Ray, Thank you for your question, is there any sign of the machine leaking underneath? normally on the right hand side the different side to the water tank? Kind Regards JURA Australia
I have figured out that it has nothing to do with the brew group. The screen has failed and needs to be replaced.
My Jura Impressa J6 recently started the following problem - The coffee grinds but the water does not go through. After waiting about 5-7 seconds I hit the button to cancel the brew. The grounds dumped and were slightly wet. I tried to brew again and it worked fine. This has now happened 3 times. What is the solution? Thanks! Mike
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