Kogan 10-in-1 Steam Mop Questions

Stewart L.3y

I’ve got a Kogan steam mop and it leaves so much water, I have to go over the floor with a dry mop

Rose C.3y

Good afternoon,

I bought a 10-1 steam mop, I tried to use it after pulled thr water in the tank and press the switch on.. until the light turn blue, but it doesn't steam or heat up the steamer cloth and doesn't feel any steam works. please advise if that is faulty steam mop. please contact me at 0403334587 or email at h_chew@hotmail.com for discussion. thanks, Rose

Yvonne M3y

Just got my steam mop and all I get is a rattling sound ☹️ I’ve read and reread the manual but I can’t see what, if anything , I’ve done wrong. Useless I’m afraid .

Ros F.5y

My 10 in 1 steam mop wont steam. Heats up and that's it. Brand new 1st use.!!! Not happy.

Raye Bickel 5y

I’ve had the same problem but because it had been in storage (unopened and still in box) I was told there was nothing they could do to help me. This was a blow as I’m a pensioner and had to throw it out without ever having used it. Just wouldn’t heat at all.

Ros F. 5y

Ours has been in storage as well .Not good company policy aye. I wrote but got no where.

grasshopper 4y

hi Ros & Raye , apart from any warranty offered by businesses , there is the australian govt guarantee that any product bought in australia should do what its supposed to do within a fair time frame from purchase, if not you are by law entitled to your money back. contact the ACCC of australia & they will tell you your rights & the process of filling in a form to get your money back . good luck

Buggsy b6y

Why does the hand held unit get too hot to hold?

Rus O6y

Screw hole will not line up in swivel joint to fit screw in on a Kogan 10 in 1 steam mop?

Jane6y

9-in-1 Kogan steam stick KASTKSTMO9A: Worked at first go for five minute trial. Tried it for second full go some 15 mins later and wouldn't work. Checked all the troubleshooting hints but still nothing. Lights on, no steam.

Vic 6y

Hi Jane, if you have done everything according to the manual,email them and they will find a solution to your problem, they are pretty good at that.

kind regards, Vic

howe 6y

Hi Jane, Check out their warranty service to see how easy and helpful they are.

Jane 6y

Thanks, Vic and Howe, I did go direct to Kogan once I realised the mop was truly deceased. The help line was very prompt (despite it being Christmas time) and the result is they agree the mop is faulty and are sending me a new one.