LG 708L French Door GF-L708PL (Brushed Steel)
VerifiedMPNs: GF-L708PL and GFL708PL37 reviews
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Really bad fridge. Problems from the start. Seals broke and were replaced and broke again early on. Then the ice machine and water dispenser stopped working about 6 months after the extended 5 year warranty expired. Just shy of 7 years, the freezer and refrigeration function stopped working, so we have an expensive cupboard. LG are prepared to pay… Read more
for the parts, but expect us to pay for labour! Because I don't agree, they'll escalate and I can wait for 2 - 3 Business Days. Recommendation on how to look after a family of 5 without a fridge or freezer from LG ? Use an Esky.
This fridge has been awful. Cost thousands and has lasted 6 years! We have had 3 repair people come out due to various issues each time costing hundreds. The water filter stopped dispensing ice after 4 years, I paid $300 to be told it was going to cost $800 to purchase a new door (apparently a common problem with LG). I tried contacting customer… Read more
service repeatedly it was simply impossible and useless as out of warranty. After 6 years the entire fridge just stopped working and we came home to find everything melted. I will never purchase LG again.
- +1
Never buying an LG fridge ever again, the doors rust where the water dispenser is they replaced the door for us once a d the same thing happened again just 6 months after they replaced it this shouldn't be happening and have never seen this before in previous fridges.
Positive reviews
Elegantly well designed and spacious – The most striking feature with this four door is that both the top and bottom sections are full length spaces without any dividing panels as with two door refrigerators. So even when one opens say the right hand door one can access items from the entire lengths of the shelves. Show details · 1
Great fridge but dents very easily – Great fridge had it for 2 weeks but disappointed we already have dents it’s in an open space. Our last stainless steel fridge we had for 13 years in same position and didn’t get a dent till last couple of years clearly the materials are very poor as we have no idea how it has become dented in such a short time Show details · 1
Great product! – Sleekly and well though of designed fridge that I fell in love when I saw its in-door Ice/Water dispenser system and literally changed our decision from buying a similar Samsung fridge to this. One of the biggest problems with fridges that dispense Ice/Water is that the dispenser compartment takes a lot of space and makes one side of the fridge… Read more · 1
door unusable. In this fridge however, LG placed the whole Ice Machine inside the door giving you back the door space you always need a lot. The fact that there is no dedicated space for storing eggs is a little bit disappointing but not a big deal. Having said that, the "Extra Space" compartments (in front of crispers ) are another good use of space examples which come quite handy for small items (e.g. Butter, Cheese Slices, Half a Dozens of eggs, etc.). Retractable shelf is also a nice design feature letting you to push half of the middle shelf back proving space for longer items (e.g. Wine/Champagne bottles, etc.). Like any other plumbed fridge, you have to consider an extra $250-400 (based on plumber you hire or your kitchen arrangements) for connecting it to your kitchens water supply (if you do not have any water tap nearby of course). It also offers Wi-Fi connection (through LG ThinQ app) which is good thing to have but obviously not something that I changed my mind to buy this fridge for.
Negative reviews
The worst fridge we have ever owned – This has been the worst performing refrigerator we have ever owned over the last 40 years. Fortunately we took out an extended warranty as at around 2 years the compressor failed and was replaced now at almost 5 years a technician assessment has diagnosed a refrigerant leak in the cabinet. In the middle of hot summer weather, it took ages to get… Read more
an appointment for a technician to report what we already knew that the fridge had again failed. Now we have to wait ages for a decision. In the meantime we have lost hundreds of dollars worth of food and still have no refrigerator. Obviously this fridge is of very poor quality and comes at not only a huge cost to us but also to the environment.
Bad lg fridges – I have the same problem as Kim V. I have the same fridge , I bought it the same year 2018. My problem started 2 half months ago the same as Kim V ( I can not believe this). But I paid general white good Wetheril Park NSW $700 to fix problem . Lg covered the cost of the Compressor . Lg recommend these guys , I called them and said I have the same… Read more
problem but they said it is over 30days and I would need to pay them again to come out to repair , which is a joke . The I’ve building up under the freezer draw so I would not have seen it until now as I can not open drawer . I didn’t check as I thought it was fixed . Don’t buy Lg snd don’t use general white goods . I will be buying Samsung , much better company to deal with . Not sure which model it is but I bought it in 2018. Also bought my two daughter the same fridge for their wedding present . So I bought 3 fridges and LG wouldn’t care less
Not a good product – Ice maker broke within 6months. We called LG and they said we would have to fix it ourselves looking at manual. We did that. It was fine for few days but it came back with another issue. It started leaking water to the ground. We called LG again, booked service and they said they would come 29 Jan(one week wait from the call) and in the morning… Read more
of 29th, they said they can’t come today and will call us back in 2-3days. They didn’t call back. We called 4 days later, they said it’s been completed in the system. They haven’t even come to fix. They need to check so they said they will call us within few days. It’s been 5 days, LG haven’t called us. We have to call again. Last time it took one hour to get someone to talk to. And they keep saying call back and they don’t. They just make things go slow. We haven’t had ice for a month now so we have to make our own for water bottles that’s really frustrating. I didn’t expect this product to break within 6 months. It has been a month since it broke and still not fixed. I don’t recommend this product.
Recent reviews
- +1
LG products are an absolute piece of junk – Every element and part of this fridge was built to fail. We have had the internal shelving fully replaced as it cracked within a year. The cause? A standard milk bottle was apparently too heavy for the shelf. The water dispenser has rotted and rusted the surrounding "steel" within 2 years. LG refused to address this issue and called it a "user… Read more
fault".. which boggles the mind..how does one misuse a water dispenser?
The shelves are cracked and the seals are now coming off in strip's. We have owned this fridge for a grand total of 5 years.
Absolutely a piece of worthless junk. Avoid at all costs. Avoid all LG fridges and products, the customer service experience we had was appalling.
EXPENSIVE LG FRIDGE DIES AFTER ONLY 5 YEARS - KNOWN PROBLEM AND LG REFUSES TO ACKNOWLEDGE or PROVIDE SUPPORT – After looking for something to fit in the space I had available I bought this fridge in 09/2018 and was very happy with the design and fridge overall except for the crispers freezing fresh produce which of course destroyed them and any food being placed too close to top and sides of fridge would also freeze and ruin things like yogurt etc. I did… Read more
call LG, they said to turn it down, which left everything else too warm, not ideal but I just learned to live with those things because everything else, I loved.
1-3-24 late in the afternoon on a Friday I realised my fridge, and freezer had stopped cooling, the first hint I had was the ice in the ice maker started thawing and water ran out all over the floor. I called LG and after waiting on hold for a ridiculous amount of time while the customer support person contacted customer support?!?!?!?! they told me I would have to call their service agent. I said this doesn't help me as you have now wasted so much time, they will be closed, would you please escalate this as I need to speak to someone else. At first they kept saying no, it couldn't be escalated, then said they would, left me on hold for 20 more mins and then hung up on me, leaving me stranded on a Friday afternoon in very hot weather in summer with all of my food going to waste.
I rang at least 5 local refrigerator techs who, after asking a few questions about the make, model and problems, told me to just buy a new fridge, this is a known problem with LG, don't waste any money getting anyone out, it is a gas leak that can't be reached, just buy a new fridge.
Monday I called the recommended service/repairer, but no part was available at this time, it is on order. I then rang their back up repairer, they were 3 times the call out amount and higher hourly fee too, as other local repairers and only had 1 of the 2 parts that must be sold together in stock, so no use to me either ... I continued to waste hours of my life whilst trying to work, over the next few days calling LG for escalation, to be told on Tuesday I would receive a call back within the hour, no call, after 50 mins of holding on Wednesday I was told I would receive a call back on Thursday at 12pm, today is Sunday...still no call...
I could call out their repairer for $130 and hundreds of $$$ of labor only to be told that it is NOT the part with the 10 year warranty. (I have had someone local out to tell me this) even if it was that part (condenser), I would still be required to pay, call out, labour and all other associated parts that need to be replaced when the condenser is replaced, hardly a warranty as far as I am concerned. If it is warranted for 10 years and something goes wrong, why are customers required to pay all associated costs of replacement?
I have had no fridge for 10 days, LG customer service and offshore call center are appalling, one of the worst I have encountered and that is saying something.
My fridge is 5 years old. It is disgraceful to think that a big name company like LG is selling expensive products like this and is ok with not only leaving people stranded without refrigeration and support when this happens, but actually actively ignoring customers and leaving them with no option but to buy a new fridge after such a short time because seriously, who can spend hours and hours on the phone to a customer support line that provides no support and gaslights them by telling them they will call back and then don't, over and over.
LG, sustainably, this is criminal and totally unacceptable, get your act together, make and sell a quality product that will last longer than 5 years and take responsibility when things go wrong and value your customers by providing customer support when they need it, not just a number to call with agents who don't provide any support whatsoever.
* I loved this fridge when I bought it, it was a new model with no reviews available but I did become a bit suspicious when I noticed approx 12 months later that this model was no longer available... I guess this was the reason, there was and is a problem...
This is now with Fair Trading, let's hope I can get some assistance finally. Update - LG did not even respond to Fair Trading!!!
BAD REFRIGERATOR – Have had trouble with this fridge from day one. The first fridge was purchased in January 2019 & kept freezing all the vegetables in the crisper drawers. After repeated call outs LG replaced it under warranty in November 2019. The icemaker has now given out as per numerous reviews below, due to a wire breaking, which is stretched each time you… Read more
open the door. The repairman said it is a bad design. It took $481.67 to diagnose this (after replacing the icemaker assembly) and now requires a new door (therefore didn't need to buy a new icemaker). I rang LG and their response was that you had reasonable service until now (4 and a bit years) and under Australian Consumer Law they do not have to pay for the replacement door. I see they have discontinued the model. Will not be buying any further LG products!
Only 5 years old and multiple issues – We purchased our fridge just over 5 years ago. Within 6 months, one of the doors was misaligned - LG reluctantly sent a technician to a fix it who said that we should be expecting this given the doors are heavy. We now have an issue where the fridge and freezer are not cooling - we are trying to get a technician out but this is our 3rd phone call… Read more
today and still no luck. The customer service call centre in the Philippines is not particularly helpful and there is no-one to speak to in Sydney (only sales). All our food is spoiling. Additionally, we have been advised that LG will not cover the cost of labor, call out fees or the food spoilage (only the cost of the compressor part if, in fact, that is the problem). What ever happened to Australian Consumer Law? I find it difficult to believe that 5 years an adequate life for a $3,000 fridge. Incredibly disappointing - please be very wary if you are buying and LG fridge. Other pros - reasonably good internal design Other cons - Very heavy doors, poor customer service,
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Problem after problem – Don’t buy this fridge. All other reviews on here are true and correct. Rust ✅ fruit and vege draws freezing produce ✅ ice maker stops working and have to replace whole door ✅ fridge and freezer stopped cooling ✅ Fridge is just over 3 years old, the service department is just frustrating, with a price tag of $3k it’s an overpriced pile of garbage. Show details
Has a Major known fault – We purchased our LG Fridge in 2018 It was a very good fridge till only 4 months after Manufacturer's Warranty expired, water stopped going to Ice Maker and water dispenser. We discovered to our dismay, according to the Technician and Retailer, that the LG Fridges with external ice makers and water dispensers have a known fault that causes a break… Read more
in the electrical circuit. The only repair is to replace the entire door which is almost as expensive as a replacement fridge. All I can say is thank goodness the Retailer gave me the extended Warranty as part of their promotion when I bought it because without it know body wanted to help. Not great when you spend nearly $4000 on a fridge you expect it to last more than 3 years.
The worst fridge I have ever owned. Died after 2 years – Purchased fridge in 2020. In 2022 The freezer stopped working. It got repaired under extended warranty. Within 1 month, the fridge and freezer and ice maker all went. An absolute waste of money. Never again will I buy LG brand anything! Show details
Do not recommend – My fridge is 3 years old. Ice maker stopped working and then the freezer, then the fridge. Non repairable. Also have rust bubbling out near the ice maker area. Dents incredibly easily. Will be glad to have this replaced and buy another brand. Repairman advised the compressors are a common fault with LG. Not really good enough and won’t buy this brand again. Show details
LG fridge rusting after 4 years – Fridge is rusting after 4 years and after looking online at LG forums and reviews it seems to a common problem. The below comments were posted on LG forum. If you have a look at LG Facebook page there are a lot of very unhappy people who have problems with LG products and their lack of customer service. I wish I'd done more research before… Read more
buying my fridge.
"Our LG double door fridge has bubbled rust on the front panel near the ice maker."
"I have replaced about 20 freezer doors on lg SXS fridges in the last 12 mnths for rust under dispenser. If its under 5 years old they should be covered under LG's 5 year rust warranty. Complain on LG's Facebook page and they will jump through hoops to shut you up."
Just an update - After I complained to LG and let them know what I had read on the forums "I have… Read more (+2 replies)
Awful – Terrible quality. Be warned if you have purchased one of these. It will end up like the photo. Lg will deny its there problem warranty or not. They will blame you. Also freezer vents keep blocking after being supposedly being fixed. They will fix it if you pay. They will say you must have gotten it wet and not dried it ( wet in the water… Read more
dispensing area) maybe build it better would be a suggestion. Terrible customer service. I have visited many review sites and forum sites to see if this just me ( trust me it’s not just me. I will wait for the apologetic “ oh I’m sorry you have had a bad experience reply message to this review. Just go Samsung and you won’t have this problem.
The fruit and vegetable drawers were creating ice and freezing all my produce – Purchased last year,the fruit and vegetable drawers were creating ice and freezing all my produce, and it has Been fixed two times it will stay good for three months, and then happening again. Show details
Hi Han, Thanks for taking the time to write your review, We… Read more
Doors Slam Shut – Water and Ice in front door were main reason for purchase. Freezer space is great too. Doors Are heavy and slam closed through despite fridge being level. Also dents very easy. Wouldn’t buy again. Show details
Hi Mark, Thanks for taking the time to reach out. We… Read more
Faulty Fridge – I purchased the french door fridge late last year however it was delivered and installed just prior to Christmas 2019. The fruit and vegetable drawers were creating ice and freezing all my produce from the beginning. Tried some simple trouble shooting steps which didn’t work so I decided to call LG. They sent someone around a week later and… Read more
advised it was a manufacturer fault which needed a part to repair the fridge. When I called them back and requested a replacement fridge as this should not have happened to a brand new fridge. They refused, considering the amount you pay for this item I would not expect a fault from day 1. Very disappointed would not buy an LG product again.
Find out how LG 708L French Door GF-L708PL (Brushed Steel) compares to other French Door Fridges / Refrigerators
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Cheap quality skins on fridge with a huge price tag – The main problem is the rust and discolouration of the fridge doors. A $4800.00 fridge that looks like it comes from the dump. No help from LG at all because it is a cosmetic fault. They were/are not interested in the slightest. We have had function faults (ice/water dispenser) rectified after an almost endless process. We will never buy another… Read more
LG product on the strength of the horrid attitude in this instance. Their True Colours have shone brightly. We would not recommend LG to anyone.
Don’t buy this fridge if you live in the country – Wish we had never brought this fridge and unfortunately we have three on the farm for our three families. It freezes the vegetables in the crisper so we are having to throw out vegetables all the time. Sadly this is a known problem with this fridge which we were not aware of when we purchased. LG have been giving us the run around for months and I… Read more
was even told that by them that I should not have brought a fridge if there was no service centre nearby. There is a repairman 70 kms away but not a registered LG repairman. To take 3 fringes back to Perth to have repaired would be a nightmare. I have had enough and am in the process of contacting consumer affairs. Will never purchase anything LG again.
Looks great, that's it! – First 4 months we lost so much fresh fruit and veg as it kept freezing in the crisper. Followed 3 lots of instructions from LG before they finally agreed to call repairman - found out it is a common problem and fixed by installing an extra part. Thought storage would be great, but sadly its terrible. Shelving inflexible, cannot store a tall bottle… Read more
of sauce let alone a wine bottle unless you push back the retractable shelf. Crisper drawers only extend half way out so very awkward and limiting to use. Left door way too heavy, hard to open and it bangs closed heavily. Freezer drawers do not offer great access either. All in all, extremely disappointed and definitely would not recommend.
Hi Margo, Thanks for taking the time to reach out. We… Read more (+1 reply)
Great fridge! Complaint free! – I love this fridge. It's got a very convenient, well thought of design. I absolutely love the 'extra space' compartments and love the retractable shelf which is very convenient when you have tall carafes to store. Show details
Crisper drawers freeze food – Reading reviews on this and other sites, there seems to be a common problem with this fridge. Sadly any fruit and vegetables freeze in the “Big Fresh Zone” drawers and a week after turning the fridge on, there is a frost build up behind these drawers. LG denied that there’s a common problem, but they are sending a technician, so let’s see. Show details
While the crisper issue was repaired under warranty, we’ve never been satisfied that the issue was… Read more (+1 reply)
4 door French Refrigerator section Freezes soft foods at the highest temperature setting – LG Fridge GFL708PL. At the highest 6 degree setting soft foods in the crispers and main sections of the fridge on both sides freeze so we're throwing out most fruit/vegetables even after buying special mats to improve airflow in the vegetable crispers. Eggs also freeze inside a special container we bought (the fridge doesn't have a spot for… Read more
eggs). This thermostat fault appears to be common to this design. Waiting for a service call back in hope of a solution. The left side door also lams shut which is annoying and risks damage to contents, which other reviewers also note. Avoid this one.
update: it took 2 service calls to fix the fault with a replacement part that took weeks during which time s lot of food was spoiled.
- +2
Underwhelming and not what I expected from LG – I've had this fridge for just under a month now and am totally disappointed in it. The fridge has a ridiculously large lean to the rear which causes the doors to violently slam shut. It is so far off plumb its not funny. With any bottles or other items in the storage compartments in the doors it is even worse - especially on the left hand side… Read more
where the ice maker resides which makes me wonder how long the ice maker will actually last.
This excessive lean is caused by an oversize white roller wheel under the unit which is centred and towards the front. The entire fridge balances on this wheel and the front feet on either side do not even touch the ground. To level the fridge and give it stability you have to wind the feet down which makes it lean back even further. The front roller can not be adjusted.
Further adding to my frustration is the uneven levelling of all the individual doors - they just don't line up, even after I have adjusted them the maximum amount as per the instructions in the user manual - and yes the fridge cabinet has been levelled. They have reached maximum adjustment and still the doors do not line up. Every time I look at the fridge it is a constant disappointing reminder of the poor build quality, and when I hear those doors slam shut violently, I cringe.
With the fridge temp set at 4 degrees Celsius, the sliding vegetable and fruit drawers freeze fruit and veg with high moisture content towards the rear of these drawers. We have had to throw out a bunch of tomato's, zucchini, etc. I placed a wireless thermometer in the rear of the drawers and it gets down to as low as minus 3 at the back of those crispers, and the shallow small item storage containers at the front of the fridge also are at or just below zero as well. I now put cans of beer in the back of the fruit and veg drawers to stop the freezing. I cant raise the temperature, because the rest of the fridge areas are at 4 degrees , as measured by the wireless thermometer !
The WiFi functionality is pretty basic, only being able to set the temperature of the fridge and freezer and turn on or off the quick freeze functionality. The fridge does not show you the actual temperature of the fridge or freezer, just what is set. Not acceptable in a new fridge in 2019. The fridge does not come with an egg storage container either. The material on the fridge doors is very thin and dents very easily. There is already several small dents in the freezer doors.
Some positives - the water filter is in an excellent position and easy to change. The icemaker in the door maximises fridge and freezer space and is a great idea. The freezer has plenty of storage. .
I can not recommend this model of fridge in any way shape or form. The design is sub standard and this fridge is not worth close to the money I paid. I haven't purchased an LG item ever before and will never again after this experience.
Great fridge with some minor issues – This is a great fridge with a massive freezer and plenty of space. There are a few minor issues that may drive some people nuts. 1. The left door slams if your not careful due to the ice and water maker in that door 2. You can’t open the right crisper draw without opening both doors. 3. The water filters are $50 each. You can not have a filter… Read more
if this is too expensive. 4. It dints easily if have have kids who run their toys etc into it. Ours way dinted by the delivery driver but cause it was on the side we didn’t bother getting it looked at. 5. The ice can go everywhere if you don’t hold your glass up to the top when dispensing the ice. We learnt that very quickly. 6. There is a lot of space in this fridge but only 3 shelves. I think it could have done with a fourth shelf to maximise the space.
I love this fridge but there are a few issues to consider before purchasing.
Super Functional – This fridge is great. No issues with temperature and makes ice reliably. The door shelves in the freezer are a little narrow but the drawers in the freezer make finding food much more functional Show details
Dints and scratches very easy – We update to this model from a Samsung side by side and we are very disappointed buy how easy the door panels dint and scratch. I would suggest it’s not a very thick panel. We had our Samsung for 9 years with not 1 dint. We have had this for 6 months and has at least 4 dints already. Another let down is there is no water tank inside fridge to… Read more
chill water like our Samsung has so you need to add ice to every drink or it’s warm being straight from tap. If you want to open right chill drawer you need to open both doors as it hits on left door flap. I have tried to sell this fridge at a discounted price as it’s driving me crazy.
This is really good, I am glad i did upgrade my old fridge – It maintains the fridge temperature very well and all the foods especially the vegetables and green leafs are remaining very fresh. I really like the two doors in the freezer and I can store the non-veg & veg separately and penty of storage. I like the doors without handle and it is easy to open!!! Show details
Does the job – The fridge is user friendly in terms of setting the temperatures, installing the filer and connecting the water was easy (if you already have the plumbing connection). The only down side is that the left side fridge door is much heavier than the right because of the water and ice dispensers and tends to slam shut. Otherwise a good looking fridge / freezer, loved the brushed steel too as marks are less evident. Show details
Horrible fridge LG – Lg fridge are horrible don't waste Ur money specifically if buying with water Spenser as it even jotter than tap water. Show details
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Mitsubishi Electric Multi Drawer MR-WX Series 4.8Mitsubishi Electric 710L French Door MR-L710E Series 4.7Mitsubishi Electric 650L French Door MR-L650E Series 4.4Hisense HR6CDFF French Door Series 3.9Mitsubishi Electric 630L LX Grande French Door MR-LX630EM Series 4.4ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Make sure you google for reviews and stories, sadly, there is information all over the internet… Read more