Masport R 7-65.8 HD Questions & Answers
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Hi my massport R7 65.8HD ride on mower has a problem every time I go to put the lever to the Engaged position the engine stops
Hi Gavin,
We're sorry to hear you're experiencing this issue with your mower, please contact our support team, they can be reached on 1300 366 225 (Australia) or by email at CSAU@masport.com.au.
Kind regards,
The Masport Team
Hi my massport R7 65.8HD ride on mower has a problem every time I go to put the lever to the Engaged position the engine stops
When I try to engage the blades the motor turns off. And the level lever won’t engage in the highest level (4). Is there an easy solution.
Hi,
So, we can best assist you please contact our support team, they can be reached on 1300 366 225 (Australia) or by email at CSAU@masport.com.au.
Kind regards,
The Masport Team
HI I have R7-65.8 for about three years and I need complete wiring diagram and safety switches part numbers as my are not good and I cannot use the machine, can some one help please? Thanks Don
Hi,
So, we can best assist you please contact our support team, they can be reached on 1300 366 225 (Australia) or by email at CSAU@masport.com.au.
Kind regards,
The Masport Team
My Masport ride on I can't find the oil drain plug
Hi John,
Thank you for submitting these product queries, so we can best assist you, please reach out to our support team on 1300 366 225 or via email us at csau@masport.com.au
Kind regards,
The Masport Team
We're is the sump plug
Can you have side Cute
Hi John,
Thank you for your query. The R7 does not come with and cannot be updated to have a side discharge feature, however, our TTM Ride on range can side discharge or mulch the grass.
Grass shoot has it got one
Hi John,
So we can best assist you with your charging query, could you please phone our Support Team on 1300 366 225 or email us at csau@masport.com.au
Kind regards,
The Masport Team
How do I reposition the deck belt,slipped off whilst attempting to engage deck thank
Hi,
So we can best assist you with your charging query, could you please phone our Support Team on 1300 366 225 or email us at csau@masport.com.au
Kind regards,
The Masport Team
Hi there, Where can i obtain the Deflector for the Grass shute for this, also i need a wiring Diagram.
Try Masport direct I have had success previously getting parts from them direct
Where can you buy replacement grass catcher bags for this R 7? My mower is only 6 months old, yet the bag has small holes in it and the dealer told me "good luck in finding one". This is very disappointing if Masport can;t supply parts for a product only 6 months old.
As it has failed in the 24 month warranty then contacting Masport direct may assist. The part number is 416226 for the catcher bag. Alternatively any canvas manufacturer can replace the canvas on the bag
We concur Lordy. The catcher bag is readily available and the part number is 416226 and in stock. You can purchase through any Masport service agent or any Bunnings store at the special orders desk. Your machine needs to be assessed by a service agent for a warranty claim, so please reach out to your nearest Masport service agent, who can be found here: external link . For any further issues, please contact us on 1300 366 225 or csau@masport.com.au. Kind regards, The Masport Team.
HI, where can I get electrical wiring drawing of safety switches for R7-65.8 HD ride on mower and position of it? As I have problem with safety switches. Thanks Don
I’m trying to find a replacement cutting belt but the part number on the parts list doesn’t come up anywhere? Is there a different number for it?
Hello Nathan, please use Part number: 418833 when ordering this part from your local Masport Specialist. If you have any further questions, please reach out to our customer service team at csau@masport.com.au or on 1300 366 225. Kind regards, The Masport Team.
What fuel do I use
How do I start new ride on
Please view this video here: external link
Mower brand new will not engage cutting deck motor keeps cutting out ?
Hello Hema, Thank you for reaching out to us about the issues you are facing with your Masport R7-65.8 HD mower. We understand how frustrating it can be to encounter problems with a new product, and we sincerely apologise for the inconvenience you have experienced.
Based on the concerns you've described, it's essential to ensure that the catcher is engaged correctly. Proper engagement of the catcher is crucial for the mower to function as intended. We appreciate your patience, and we recommend checking our instructional video on the assembly of the mower, which can be found at the following link: external link . This video provides step-by-step guidance on how to set-up your mower, to ensure it is working correctly.
If after reviewing the video, the issue persists, we encourage you to get in touch with our customer support team. You can reach us via email at csau@masport.com.au or by phone at 1300 366 225. Our dedicated support staff is available to assist you further, troubleshoot the problem, and provide personalised guidance to resolve the issue with your mower.
We appreciate your understanding and cooperation. Please do not hesitate to contact us if you require any additional assistance or if you have further questions. We are here to help and ensure that you have a positive experience with your Masport mower.
Kind regards, The Masport Team.
where is the engine no located
The engine serial number will be on the side of the fuel tank (and occasionally the engine shroud) but it is hard to see as the engine is enclosed. We have a photo of what it looks like, so email csau@masport.com.au and we'll send it to you. Kind regards, The Masport Team.
I checked there was a sticker there but it’s dropped off no plate tags anywhere Will the 950e series 223cc all have the same engine no if so can someone send me a engine no please I need to order the pull cord spring as mine doesn’t retract
The engine model # is: 14B9370019H5. Thank you.
my masport r7-65 wont go into the highest cutting level ,4 it only clicks into 1-2-3 is there an adjustment to rectify this problem
Hello Iris, the best course of action would be to take your machine to your local Masport Service agent for assessment. You can find one near you here: external link or call us on 1300 366 225 for assistance. They will be able to see what is occurring to fix this problem. Kind regards, The Masport Team.
Hi I bought this mower R7-65-8 HD Hydrostatic version about two years ago and I have this problem from first day. When I want manually to move mower to another place it is very hard to move it. To me looks like that is all ways staying in the gears and not disengages to move it freely like when you have manual mower and put it in neutral position to move it. Does anyone have this problem? Any help will be appreciated. Thanks Donald
We are sorry you are having these issues Don, please refer to page 41 of your owner's manual. If you are still unclear, we are happy to walk you through it on the phone or we can email you photos. Please get in contact with us on 1300 366 225 or csau@masport.com.au. Kind regards, The Masport Team.
7.3 Pushing the ride-on mower (03, 19) CAUTION! Danger when pushing on slopes! Only push the ride-on mower on horizontal surfaces! On slopes, the ride-on mower could roll downhill uncontrollably. Pushing with manual transmission 1. Release the parking brake (03/G) (see chapter 5.3 "Brake/clutch pedal (05), brake pedal (06)", page 37). 2. Move the selector lever (03/B) to the N position. Pushing with foot hydrostat transmission The bypass lever (19/1) is located at the rear in the lower area of the rear wall. Bypass release: 1. Pull out the bypass lever (19/1). 2. Release the parking brake (see chapter 5.3 "Brake/clutch pedal (05), brake pedal (06)", page 37). The ride-on mower can now be pushed. 3. After pushing, reset the bypass lever (19/1) to enable the hydrostatic transmission again
I have only had my R7 65.8HD for 10 months and it doesn’t want to start. Also the plastic has deteriorated and broken off the mower in some parts. It’s really frustrating as I love this mower but I keep having issues with it
Hi, do your best to get a refund and definitely purchase a different brand from a reputable mower place. I finally got a refund on mine after 7 mths of hell. Good luck Emma.
Thanks
Hi Emma, please contact your local Masport Dealer to discuss a review of your mower. They can be found here: external link Make sure to click the "What are you looking to Service" section to find a service agent. Kind regards, The Masport Team.
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