Maytronics Dolphin S Line Questions & Answers

Hi Michael, Thank you for your enquiry. Please contact us on 1300 693 657 (option 2). Our team will be more than happy to run you through options, suitable to your pools unique properties to determine which Dolphin pool cleaner is right for you.

Many thanks!

Hi, it would be a lot easy to just explain here.

Are you able to give further explanation without a phone call?

You need to contact a service agent, I just reviewed a fault on mine, I'm not a repairer.

Hi Ben, Thank you for reaching out regarding your Dolphin S200. It’s great to hear you've already cleaned the impeller, replaced the filters etc. Those are all important steps in the troubleshooting process.

Since the unit starts briefly and then stops, while the blue light on the control panel stays on, we’d like to investigate this further. Could you please contact us on 1300 693 657 option 2 and provide the following details so we can assist you more accurately:

The 10-digit serial number Your location or postcode

Once we have this information, we’ll be able to guide you through the next steps or direct you to a service agent if needed.

Many thanks and have a great day!

Hi Russell, Thank you for your enquiry regarding your Dolphin S100. The tracks on your Dolphin can become damaged and slack if it is often used in a chemically unbalanced pool. If this happens, we advise you to change your tracks. The following video gives instructions on how to replace the tracks on your Dolphin:

external link 

If we can be of any assistance, please contact our customer care team on 1300 693 657 option 2.

Hi Don, Thank you for reaching out regarding your Dolphin S200. It sounds like you could require a replacement non return valve/rapid rain flap. We would suggest taking the unit into your nearest repair agent for a service.

If you'd like to inform us of your location/postcode, we can provide you with these details/ Alternatively, you can contact us on 1300 693 657 option 2.

Hi Thanks for your reply. I am in Gladesville NSW. What is the nearest service centre please

Hi Don,

Please see details for your nearest repair agent:

Crane Pools 25 Majors Bay Rd, Concord NSW 2137 0297361033 accounts@cranepools.com.au

Thank you!

Hi Rob - Thank you for your enquiry regarding your Dolphin S200. Please contact us on 1300 693 657 option 2. We will run thorugh troubleshooting with you over the phone. If this doesn't resolve the issue being experienced, we will provide you details of your nearest repair agent to get that looked at.

Enjoy the rest of your day!

Hi Tom, thank you for your enquiry regarding your Dolphin S200. The S200 only has the 1 cleaning cycle time of 2 hours. During this time, it will clean the floors/walls and waterline. Unfortunately; the Dolphin S200 doesn't have the option to change cleaning cycles.

If there is anything further we can do to assist, please contact our team on 1300 693 657 option 2.

Hi I have mine also about 2 weeks old. I am guessing it has mapped the pool by now because I see it cleans very nicely. Not sure why your get stuck. Maybe contact the support and ask the question

I have the S400, Same issue. It does pick up but it doesn't leave the pool clean

Spot on. This thing is junk. I’m lucky to get 10% of my pool clean because it goes back and forth from my step to the back wall. That’s it! Sent it back to Maytronics and they said it works fine. Now they refuse to speak or call me back.

I took mine back to the store I purchased it from and they took it back and I swapped it for the Dolphin M6oo corded model. This one is brilliant. Absolutely chalk and cheese comparison. It cleans the pool perfectly and because it's corded, it can go again and again if needed. The S400 sounds like a good idea in concept but the reality is quite different.

Hi David, Thank you for your enquiry regarding the Dolphin S200. You can use the weekly timer either directly from the power supply. Please see instructions below: Weekly timer on the power supply:

LED light 1 - the robot is set to automatically perform one complete cycle per day. It will therefore start up 7 times during the scheduled week.

LED light 2 - the robot is set to automatically perform a complete cycle once every two days. It will therefore start 4 times during the scheduled week.

LED light 3 - the robot is set to automatically perform a cycle once every three days. If none of the buttons are pressed for the first 5 seconds after powering up, the robot will cycle once and only once.

As long as the robot is running in weekly programming mode, the LED indicator will flash continuously between cycles. At the end of the week, the power supply will turn off automatically. You must then reprogram the robot.

You must leave the power supply unit switched on when using the Dolphin robot weekly timer.

The flashing light on the power supply indicates that the weekly programmer is activated on your Dolphin robot.

Although you may be away, the robot can stay in the water of your pool for a week, you will need to clean the filter at the end of the weekly cycle.

If there is anything further we can do to assist, please contact our customer care team on 1300 693 657 option 2.

Many thanks and have a great day!

Thank you for your reply and advice…. The part that I can’t follow is where “LED Light 1” and “LED Light 2” and “LED Light 3” are, and what button/s to press to engage the timer mode… as the power supply only has one button and if I press it more than once it just switches off and on each time. Any further advice appreciated. Thank you

Hi David,

Thank you for your reply regarding your Dolphin S200.

Please kindly contact our customer care team on 1300 693 657 option 2. Please have your robot serial number available when calling.

Many thanks David!

Hi. Is there a different number I can call (I can’t call your 1300 number from New Zealand) My S200 power supply has just one button… which if I press it once turns to cleaner on, and if I press it more than once it turns it off. Can’t figure out how to engage the weekly timer options… if I turn it on, it runs for 2 hours and if I then leave it in the pool it doesn’t operation again - so not sure how to engage weekly timer mode to have it run daily/every 2nd or 3rd day for 7 days. It clearly says on the box it came in that it has a weekly timer. Thanks. David

Hi David,

Thank you for your enquiry. If you are located in New Zealand, you can reach out to Dolphin Pacific on 0800 365 722

Many thanks and have a great day!

Hi Hee, Thank you for your additional enquiry regarding your Dolphin robotic pool cleaner. As mentioned in our other response, Cable maintenance is an important step in ensuring the life of the cable. To maintain a cable and to keep it in its most optimum condition, the following is recommended:

-Set the power supply on the deck as close to the centre of the pool as possible. - Only put as much cable in the pool water as is needed to reach all corners of the pool, even slightly less, as the robot will take in the cable it needs. - Ensure that the remaining cable is neatly rolled up on the deck. - Once a week, disconnect the cable from the power supply, untangle and straighten the cable from the robot upwards and lay it on the ground (in the sun if possible), for 30 minutes prior to rolling it up. - When rolling up the cable, ensure never roll the cable in tight circles and only in large loops.

Please feel free to reach out to our customer care team on 1300 693 657 option 2 or email us at customercareau@maytronics.com

Many thanks and enjoy the rest of your day!

Hello Ian. Thank you for reaching out. The Dolphin DB2 is still a model of robot hat is in circulation. It is available from builders and spare parts are readily available. The Dolphin S200 is its retail equivalent, yes.

Please feel free to contact our Customer Care Team on 1300 693 657 option 2 for any further information.

Thanks, I will look into purchasing the S200 as the DB2 requires a lot of work and will probably cost close to the price of a new model

Hi Vince P, thank you for your enquiry regarding your Dolphin S200. If you are referring to the Motor Units between the Dolphin S200/S300I, these are different units. If you require any further information, please contact our customer care team on 1300 693 657 option 2.

Many thanks and have a great day!

Hi Gail, Thank you for your enquiry regarding the Dolphin S100. Please contact our customer care team on 1300 693 657 option 2. We will define your pools unique properties to determine which Dolphin pool cleaner is right for you.

Many thanks and have a great day!

Hi David, thank you for your enquiry. If you have the Pro Power Supply 120w 99956033-AU-15 you will be able to use this for the Dolphin S200. This will allow you to continue to use the weekly timer function.

Please kindly note: With using this power supply unit, you will not be able to use the function of the Bluetooth/WIFI/My Dolphin Plus App.

If there is anything further we can do to assist, please contact our customer care team on 1300 693 657 option 2.

Have a great day!

Also no issue with power

Hi Kat, Thank you for providing feedback on your Dolphin S200. Your Dolphin may need to be assessed by one of Maytronics trained and authorised robotic repair center's. Please contact our customer care team on 1300 693 657 option 2. Please have your robot serial number available.

Many thanks!

Hi Cathy, Thank you for your enquiry regarding your Dolphin S200. Please contact our customer care team on 1300 693 657 option 2. We will require your robot serial number and can go through troubleshooting to try and resolve the issue being experienced.

Have a great day!

Hi mark I would have a chat with your local pool company or reach out to maytronics to get some advice. Maybe attach a couple of photos so I can better see the issue

Hi Jase. The rubber flap is held on by 6 rubber nodules that go into holes in the plastic body at the rear of the unit. The flap is not staying attached and I find it floating in the pool. It never used to do that. I will talk to my pool shop today. Thanks.

Hi Mark,

Thank you for your enquiry regarding your Dolphin S200. Please kindly contact our friendly customer care team on 1300 693 657 option 2.

Many thanks and have a great day!

Will do - thanks for your timely response. Cheers.

Hi Lachlan, Probably best to get in touch with Maytronics themselves to ask about the beach swimout to be sure before purchasing, however, my pool also has a 500mm deep x 3m curved sitting area and the Dolphin gets up there with ease. The Dolphin pushes itself around using the pool water so I would take a guess and say that it would probably recognise that it's no longer in the water. It actually maps the pool like a robot to learn the surface area much like the robototic vacuums so I reckon it would be smart enough.

To be honest, this is the best pool cleaner I have ever had in 30 years of owning pools and having Creepy Crawlys, Baracuda's you name it, nothing beats this cleaner in my opinion.

Talk to Maytronics, they are very helpful people. All the best!

Hi Lachlan, Thank you for your enquiry regarding the Dolphin S100. Please kindly contact our friendly customer care team on 1300 693 657 option 2. We need to gather more information on your specific pool size and can arrange a demonstration to ensure you select a Dolphin robotic pool cleaner that will perform to your standards.

Many thanks and have a great day!

I don't think it would avoid the beach area. The S200 goes up walls then across any surface (such as a step) and I presume it would do the same for a beach section.

Hi Lachlan. Thank you for reaching out. The Dolphin S200 is suitable for a variety of surfaces, inclusive of pebblecrete and also for differing pool shapes, such as kidney. The Dolphin requires a minimum water depth of 400mm to ensure best performance as its impeller is fully covered by water. With regard to the beach area, the Dolphin will scan and map the pool and will generally only go as far as the water depth allows.

Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further information.

Hi Murray. Thank you for reaching out. If the power supply LED light stays on and the robot displays signs of not functioning correctly, we recommend to check for obstructions within the impeller. The impeller (which resembles a fan on the top of the unit), may be tangled with leaves, hair, and other debris. With the robot disconnected from power, remove the impeller cover, which is located at the top of the unit where the blue cable is connected, and examine the unit. Any obstructions are to be removed.

Please visit us at external link  for a video as to how to check for obstructions within the impeller.

Should the above troubleshooting not resolve the problem assessment is recommended. Please visit us at external link  to locate your closest service agent.

Fabulous. Have done that and is working again. It had some debris in the impeller.

Hi Murray.

We are so glad to hear that the robot is back up and running!

Have a great day.