McDonald Jones Homes NSW

I ' m a Chinese guest and my English is not particularly good . I have to use translation software to better understand every detail . But I was a very lucky guest to meet Jack and Tracey . They are professional consultants and very patient in explaining . When I didn ' t understand something , they would use translation , pictures and other… Read more ·  1

methods to make me realize that McDonald Jones ' sample room is my dream home . Whether it ' s the quality of the building or the color and style matching , it ' s everything I want , so I chose this place without hesitation . They will lead me through my house - building journey . I believe everything will be a wonderful memory .

I want to share our experience building a home with McDonald Jones. Our house is a dual occupancy property, and the construction took around six months. Initially, we were only going to build the house, but we decided to upgrade to a full-turnkey package that included everything—and I’m so glad we did. Throughout the entire process, Dale, our… Read more ·  1

project manager, kept us updated weekly. Everything ran smoothly from start to finish. Before we knew it, the house was complete, and it was time for the final inspection. Dale was incredible. He guided us through every detail, explaining everything clearly and celebrating the completion of our home with us. Every part of the work by McDonald Jones was meticulous—far beyond our expectations. From the tiles to the grouting, down to every bit of silicone, everything was finished neatly and with exceptional quality. What really sets McDonald Jones apart isn’t just the construction itself. Since this was our first investment property, we had little to no knowledge about the process, but they guided us on real estate decisions and recommended everything we needed. Any minor issues in the house were addressed immediately. Even two months after completion, I am still extremely satisfied with the communication and support they provided throughout. If we ever build another house, there’s no question—we would choose McDonald Jones again. A heartfelt thank you to Dale for turning our dream into reality, and to his entire team for their dedication. Special thanks to Lili in the office for all the help along the way. And to everyone at McDonald Jones who worked tirelessly from start to finish to make sure our home was completed flawlessly—thank you so much.

We were lucky enough to have Danielle for our externals and internals appointments at the Norwest My Choice Studio. For externals, our vision was a bit outside of the ordinary and Danielle went the extra mile to help us achieve it. For internals, Danielle was very encouraging and supportive of our style, gave helpful advice, and we left with… Read more ·  1

everything we hoped for. It was a huge day but lots of fun. We can’t wait to see our dream home become a reality! Thanks Danielle!

We had our internal selections meeting with Phoebe, and we couldn’t be happier with the experience. She was incredibly patient, knowledgeable, and professional throughout the entire process. Phoebe took the time to understand our budget and provided the best options and recommendations to suit our needs. She made what could have been a stressful process feel easy and smooth. We truly appreciate her experience and support. Show details ·  1

The process and people were exceptional, my wife and I did not think that the experience would be so enjoyable and would look forward to going back each time. All were very professional and caring to our needs. Thanks to the team. Show details ·  1

Our single-story home took a year to build and finished in mid-Nov 2025. All things considered, we’re pretty happy with the completed construction despite some bumps along the journey. I’d like to give a shoutout to Angela Jackson (Site Supervisor) and the MJH Team who brought our new house to life. What I liked: - The administration from… Read more ·  2

planning to handover was generally well organised and structured. It was a step-by-step process. - The house is exactly as per plan. No surprises. Quite happy with the finishing build. - Lachlan Tupper was great to work with during the initial engagement and tender presentation. - Ziggi and Danielle were friendly and helpful. - Angela Jackson did a great job for us a kept us updated regularly. I appreciate her transparency when things weren’t going exactly to plan but told us what the next steps were.

What I didn’t like: - The roofing insulation that was left opened for a week during rain. We were told that it'll just dry out. Not sure if they ever replaced it. - The valley finishing of the colorbond roof looks weird, but there hasn’t been leaks during heavy rain, so I guess it’s fine. - The electrical appointment felt like we were rushed, but we’re happy with the result. - The two separate water plumbing leaks that occurred in June and Sept 2025. These were eventually fixed and repair works done, but they were concerning knowing it happened for a new build.

What could be improved: - The internal and external selections to be more transparent with choices and their pricing so that we could plan ahead. Making decisions on the meeting day without a table of choices was rather stressful. It got really confusing as to what items were included as standard and which ones were an upgrade. A spreadsheet with photos would have been so helpful for us to make decisions more efficiently.

We're 3 weeks into post handover. No major issues apart from the downlights occasionally flickering.

Overall happy with MJH, given how unpredictable the construction industry can be. Thank you MJH!

Diane Alfar is probably the best in the business. With her solid experience in the business, she really knows her craft and will help you thru out the process. Things are really going well with this build so far. Show details ·  1

We’ve just had our handover and are ready to share our overall experience — it’s been a solid 5-star journey! Special thanks to our site supervisor Troy, area manager Brian, and project manager Nicole for being absolutely efficient, helpful, and responsive throughout the process. Our build went relatively smoothly, and any issues that came up… Read more ·  1

were promptly rectified to a satisfactory level.

We’re very pleased with the quality of the build and the attention to detail. The only downside was our studio selection experience, where we were given some incorrect information that impacted a few aspects of the build. Fortunately, the construction team handled these issues professionally, and everything was resolved in the end.

Now, we have the beautiful home we’ve been dreaming of — thank you MJH, we’re very happy with our choice!

We were turned away by many builders that could not work on our sloping block in Sydney for several reasons. At first we thought surely your not going to get your dream or quality home with one of these major builders as you’re limited by the choices and designs, amongst other things. This factor however ended up being a blessing in disguise as it… Read more ·  1

kept our costs down, expectations real and our construction project executed to plan and under budget. We can truly say we are blown away by our final home. The early days of working on a plan and design were incredibly stressful. The sales team- Ton and Kat did a wonderful job in helping us to choose a suitable plan and navigate us through the multiple decisions and challenges we would face. Once construction started, supervisor James was fabulous. No issue was not dealt with promptly (like any project in life you will face bumps, but it’s how it’s managed that matters). Our design consultant did a wonderful job by ensuring our vision came to life and guided us with her experience and good eye for detail. We had enough flexibility after handover to do our own flooring, windows dressing and add a few personalised touches. Our build complete in 7 months! Thank you MacDonald Jones. We are still pinching ourselves.

Sara Arnold, our building and design consultant at Mcdonald Jones has been an absolute pleasure to work with. We felt so comfortable with her. She was very helpful throughout the process and made everything easy and straight forward. We highly recommend her! Show details ·  1

I have just received my keys to my new home, which will be my retirement home so I really wanted it to be a warm and beautiful space for me to build amazing memories. The MJD team could not have been more professional, supportive and helpful, and I am absolutely delighted with the end result. Kim was so amazing at understanding the style I… Read more ·  1

was after to guide me, and what an awesome outcome! Cameron was an absolutely fantastic project manager and took care of every detail to perfection- he was brilliant at taking me on the journey which I am so grateful for. And Bella helped guide me with the finances so that I knew exactly what to expect along the way.

THANK YOU THANK YOU SO MUCH

We are currently building our dream home with McDonald Jones, and as the construction has reached the halfway point, we would like to share our experience so far. Although there was a slight delay in obtaining the building approval, once construction began, our construction supervisor, "Dale", has been absolutely outstanding. He has personally… Read more ·  1

called us every week to provide detailed updates on the progress and has shared weekly photos of the build. Thanks to this, even without visiting the site every week, we feel as if we are right there watching our home take shape. This has given us great satisfaction, and so far, the entire process has been completely stress-free. Dale clearly has an extensive experience in home building, and it shows through the dedication of his team. Week after week, we can see our home being built with care and precision, and we could not be more satisfied. Although we still have about 50% of the journey left, we have no doubt that Dale and his team will deliver the best possible outcome. We are truly grateful for their hard work and commitment, and we look forward with great excitement to seeing our dream home completed.

We had our final appointment at the My Choice Studio, our electrical selection with Emily K, and it was such a bittersweet moment. Emily is absolutely lovely — warm, welcoming, and so easy to get along with. We ended up having the best laugh together, which made the whole experience even more special. While we’re so excited to be moving forward… Read more ·  1

with our build, it’s hard to say goodbye to the ladies who have helped us at the MyChoice studio. Every appointment has been such a joy, and we’ve genuinely enjoyed the process from start to finish. Thank you, Emily, for making our last visit such a memorable one!

We are currently 70% thru our construction phase of our new home with MJH and have found the process to date a pleasant and hassle free experience. This has been largely due to our dealings with our Site Supervisor Cameron Dagger who has gone above and beyond our expectations. His professionalism and expertise has ensured that what seems like a… Read more ·  1

complex question to us is answered in simple and easily understood terms. Cameron has ensured that every new part of the building process is reported to us on a regular basis. We are very happy with the progress so far. Wally n Barb

MJH Team and especially the site manager has provided great customer service throughout the process. We are happy with the end product for our investment property. Will recommend MJH to friends and family Show details ·  1

Don't go with McDonald Jones two stories – House is two stories and they started March 2023 now October 2024 and still not to lock up stage and still faults with water entering the brickwork so mould in the gyprock. Brick work done by two different… Read more

layers. The first half good, the second half crooked. The roof has missing flashing and on the windows. Tilling still not finished plus more. Had to pull down gyprock as wall were crooked. Now end of January 2025 and still houses are not finished. The rendering was done on the bad bricking house, the bottom of house is crocked so when footpath is cemented it looks bad. The brickwork on the other house has to be stained as bad batch of bricks. Been waiting from last year still not done. Tiles inside is not good still waiting to be fixed and finished. Microwave oven cupboard has a hole in back and told this is how it is done. I have informed them one house has no hole so fix the other house. They say still waiting for the kitchen mob to fix. NBN one house no string in it so they won't connect until fixed.This is costing us interest and lost revenue of $1,500 per week rent. I have retired and have no income as this is my pension. I have to draw down on the loan to live. They say the house will do PCI on 31st January but house will not be ready then as they will still have problems to fix. You cannot put tenants in and say let repairers in to fix things. Mc Donald Jones get your act together. One year over contract and still not finished. $35 a day does not cover interest and no income from my investment. I have 2 pages of things that still need doing before PC and is nearly of January 2025. They tell they owe me $8,000 per house for being late, but it has cost me in interest and lost income way more than that. We are now on our 5th site supervisor and countless tilers trying to fix up previous work done. Still inside house painting needs fixing. Faulty bricks from still not done/staining, how long will stain last? May 2025 they gave us the keys, only 1 front door key, what happen to the other one. No photos to prove the work has been done as we were overseas when handover happened. They did pay the $35 per day for the excess time for the late hand over, still did not cover interest paid. When tenants moved in there was a leak and it wet the new carpet and a large hole in wall in toilet was made to repair it. It has been over 3 months and hole in wall still not fixed and no photos to show repairs have been completed. Now done after 3 months but waiting for the wall to be painted. The wall still not painted another month later. McDonald Jones wants the 13 week repair list to sent, we have tenants in house will do for 3 month inspection. We live a 10hr drive from houses to find some jobs still not completed and found more things that need repairs. Still no repairs done and it is end of September. My son build with McDonald Jones and his house given to him 5 months before us and he is still waiting on repairs for 9 months and counting. Inside of his house has to be repainted. Someone sanded of the ceiling and walls and they did a bad job. It is September 2025, so for it to be fixed and the painting to be done. He has been in house now 9 months and still waiting for painting and other repairs. We have made calls to site manager [Name Removed] and he does not return calls after building had problems with water leakage. McDonald Jones do not like to finish the mistakes that are made in their builds and they hope you just stop asking and don't follow through. We received a gift to say thank you, but we built 2 houses and only gave us 1 gift for both houses. We were given 2 mini Webber's for all the problems but not larger enough for people living in a 5 bedroom house.

I recently received the keys to my new home in Prospect a few weeks ago. Putting aside the initial friendliness and smiles from the beginning — the real test comes at handover, when the true level of quality and attitude becomes clear. I initially thought choosing a large builder would make the process smoother, but unfortunately, that wasn’t the… Read more

case — it actually made things more difficult. I could go on with many details, but I’ll keep it brief to simply advise others: be prepared for the journey. Just thought mention that I work as structural engineer .

Beware of their sales process. It has now been almost 2 months since we engaged with the box Hill team. We received a call few weeks after our visit to the office. We were told that we can provide a quote or we have an offer to provide a free tender. Around 4 weeks now and every week our appointment to review tender gets delayed to another week.… Read more

Yesterday after 3 weeks delay, we decided that the free tender scheme is a scam. After providing all the documentation, this builder does not know what to do so we gave up thinking if this is the process before the build. We wonder how it would be while construction. I have built few houses in the past to release something is wrong here.