Metricon NSW, Baulkham Hills

We are about to complete our new home build with Metricon and are really happy with the finished result. The house turned out great, and we're pleased with the overall quality and workmanship. Show details ·  1

Overall, our experience building with Metricon was positive, although the pre-construction phase was quite frustrating at times. The planning stage was slow and it took multiple attempts for the draft plans and contract to be corrected. Communication during this phase often involved a lot of back and forth, and response times from Metricon were… Read more ·  1

slower than we expected. We started to worry that this would continue throughout the entire build process.

Our Studio M appointment was a highlight during pre-construction. The consultant we worked with was knowledgeable, professional, and very clear about what products and options were available within our build.

One of the biggest stresses during pre-construction was the timing. Council took around 8 months to approve our DA, and with the 12-month contract signing deadline approaching, we were concerned about potential price increases. We ended up paying an additional fee to extend the lock-in pricing period while waiting for everything to be finalised.

Thankfully, once construction started, the experience improved dramatically. The build moved very quickly and our Site Manager was excellent. We couldn't ask for better. He kept the project moving, communicated well, and always acted on any concerns we raised. The original build timeframe was 12 months, but the house was completed in just 9 months.

We also engaged an independent inspector throughout the various construction stages. Our Site Manager was very receptive to the inspector’s feedback and addressed the vast majority of the items raised — around 9 out of 10 issues were rectified without hassle.

Overall, while the pre-construction process could definitely be improved, the construction phase itself was smooth, efficient, and professionally managed. In the end, we’re happy with the outcome and the quality of the build.

Dear Metricon Team, I hope you are doing well. I am writing to express my sincere appreciation for your staff member, [Name Removed], who worked as a Coordinator during the construction of my home. Now that my house has been completed, I truly feel grateful for all the support [Name Removed] has provided throughout the entire process. As we… Read more ·  1

both speak Chinese, communicationwas very smooth, which made a big difference to me. I had many questions along the way and contacted him numerous times, and he was always patient and willing to help.

Even after the construction was completed, [Name Removed] continued to assist me with various enquiries. In particular, he guided me step by step through the process of applying for the Occupation Certificate (OC), explaining everything clearly and making what could have been a complicated process much easier.

His professionalism, patience, and willingness to go the extra mile have been truly impressive. He has been a great support to me, and I sincerely appreciate all his help.

Please pass on my thanks and recognition to [Name Removed]. He is a valuable member of your team.

Kind regards,

Susanna

Introduction This was our second venture with Metricon, and the process was challenging, particularly at the time of the house handover. Initial Issues at Handover When the house was handed over to us in April 2025, there were 20 outstanding items that had not been completed. At that moment, we were quite disappointed with the situation. … Read more ·  1

Outstanding Customer Service by [Name Removed] I would like to highlight the exceptional support provided by [Name Removed], the Service & Warranty Coordinator for NSW. Although addressing outstanding work is typically the responsibility of the Construction Manager and Site Supervisor, [Name Removed] took it upon herself to ensure that all unresolved matters were attended to.

She demonstrated excellent customer service, diligently following up with vendors, suppliers, and management to see the outstanding work through to completion.

[Name Removed] is a tremendous asset to Metricon. Her product knowledge, service capabilities, and commitment to customer satisfaction are truly outstanding.

Matt has been great to deal with throughout the pre-construction process. Everything has been straightforward, communication has been good and the whole process has run smoothly with no dramas. Matt has kept us updated along the way and made everything easy to understand and organise. Really happy with the experience so far and looking forward to getting the build underway. Show details ·  1

We’ve had such a great experience working with Annaliese our Site Construction Manager at Metricon. As well as the Admin Team. From the very beginning, she has been professional, approachable, and incredibly knowledgeable. Communication has been clear and consistent throughout the build, and nothing ever feels like too much trouble. Annaliese is… Read more ·  1

always quick to respond, keeps us informed every step of the way, and genuinely cares about delivering a high-quality result.

Her attention to detail and commitment to making sure everything runs smoothly has given us real confidence and peace of mind during the process. It’s clear she takes pride in her work, and it truly shows.

We’re so grateful to have had Annaliese managing our build and wouldn’t hesitate to recommend her to anyone building with Metricon!

A big thank you to [Name Removed] for her excellent support during our pre-construction process. [Name Removed] has been a pleasure to work with, she is professional, attentive, and has made the entire experience very positive. I really appreciate all her help in navigating this journey so far. Show details ·  1

Metricon Sydney-2017-- Glendale model- My biggest concern is the roof trusses have a 20mm variance from the manhole 1.5 mts. Been in the roof and lifted the insulation to see why there are 3 mtr cracks along the plaster joint lines only to see the sheets that are cracking are not screwed to a noggin. not even close! A gyprock square has been used… Read more

as a structural joint randomly along the seam. Several irregular shapes, made from gyprock inserted up to fill the out of square sections were the sheets meet. Held in with top coat-( no adhesive used ) Topcoat oozing out of the joints

History.. (During the warranty period the leisure room ceiling had been replaced twice to remedy the issue) Was inspected during the rectification works by Metricon Building Manager. My message is--Simply do not rely on the Building company to do the work correctly. Have an independent inspection done by a third party.

Help us ‘Love where we live’ – We are almost 6 months past our 90 day warranty and still waiting for items to be fixed. We have been dealing with a very incompetent service & warranty coordinator. The communication is beyond poor and unprofessional. We have had to involve customer relations on many occasions to get anywhere. I would love to list the problems we’ve had to date… Read more

but it would be too lengthy. I’d hate to say it but our experience with Metricon has been upsetting and I would not recommend building with them.

Disappointing Warranty and Customer Service – I am deeply disappointed with Metricon Homes. During the initial sale, they emphasized a "lifetime warranty," which influenced my decision to buy. However, their post-purchase support has been extremely lacking. Four years after moving in, I've faced several issues that should have been covered under warranty. Each time, Metricon has consistently… Read more

found reasons to deny my claims. Most recently, they referred to a specific clause from the "NSW Guide to Standards and Tolerances 2017" to avoid addressing the problem, which was a stark contrast to the promised comprehensive coverage.

This experience has left me feeling misled and dissatisfied. The promised "lifetime warranty" appears to be filled with restrictions and loopholes. Potential buyers should consider this and proceed with caution when dealing with Metricon Homes.

Excellent service and communication. We attended with our list of 'wants' with no preconceived idea of the design we were looking for however Matt picked the perfect house to suit our needs. The whole process was speed up for us as we were going away. We are in pre-construction stage but are very happy with the process so far. Show details ·  1

Build was managed very well & the site manager is very professional & approachable. He was very patient & attended to our queries in a timely manner. Workmanship & build quality of the property is very good. We had few issues post construction & it is handled patiently & professionally. Show details ·  1

We have recently completed our signature model house construction with Metricon. This process has been hassle free for us and the main reason for that is [Name Removed], our site manager. She was very pleasant, approachable and accommodating our requests. Her organisational skill is highly commendable and She was able to finish the project in… Read more ·  1

eight months as it was a 12 month project. She arranged all the tiling even during the Christmas break and house has progressed non stop.

We were able to see [Name Removed]'s passion in doing her job and she was really enjoying her work. She is really a valuable asset for Metricon. The workmanship and the build quality of our house is great and all the staff involved in our project are highly experienced. We highly recommend Metricon homes.

So far we have only gone through the pre construction phase and have been very impressed. Changes have been easy and response time good. Regular updates through the stage have been consistent and detailed Show details ·  1

Exceptional experience! I had a great experience with Metricon from start to finish and love my new home. The process was seamless - with each step clearly communicated and support provided by the team at Metricon. The sales team were really knowledgable and helped me find the right duplex. I loved going to the new design centre in Newcastle and… Read more ·  1

the actual build was well managed by [Name Removed] and went so quickly. They are professional, honest and approachable and I 100% recommend them as a master builder.

We have been happy with our Metricon build overall, with only some minor issues along the way that were resolved fairly quickly. More recently, we have been dealing with Metricon’s Service and Warranty Manager, [Name Removed], who has been extremely helpful. [Name Removed] is punctual, professional, easy to discuss issues with, and very thorough… Read more ·  1

with both his appointments and follow-up. His communication and customer service have been outstanding. We were genuinely grateful to have [Name Removed] looking after us throughout this process and felt we could really rely on him. He was approachable, knowledgeable, and an absolute pleasure to deal with. His professionalism and follow-through gave us a lot of confidence, and we truly appreciated the care he took in addressing everything for us.

Pre-site manager [Name Removed] and Senior Pre-site Manager, [Name Removed] provided stellar support throughout the journey up to pre-construction stage. We very much appreciate the promptness with which they responded every time we had queries. Specific site-specific difficulties encountered in our battleaxe property were dealt with… Read more ·  1

professionally and with great efficiency. One should note here, the construction of the building is supposed to commence shortly and [Name Removed] and her team are actively pursuing this goal. We believe Metricon will benefit greatly with this team in their future endeavours.

Pre‑Site Manager [Name Removed] was exceptional to work with. From the very beginning, she worked in close partnership with us and provided unwavering support across all stages, even when decisions were challenged. Her attention to detail, customer service and reliability were outstanding. Show details ·  1

We recently completed building our home with Metricon Homes, and we couldn’t be happier with the result. Our site manager, [Name Removed], was outstanding throughout the entire process. [Name Removed] was professional, responsive, knowledgeable, and genuinely committed to delivering a high-quality home. His communication was excellent from start… Read more ·  1

to finish, and he made the whole building journey smooth and stress-free. His attention to detail and dedication to ensuring everything was completed to a high standard really stood out.

We are absolutely thrilled with our stunning new home and are incredibly grateful for [Name Removed]’s hard work and support. We highly recommend [Name Removed] and Metricon Homes to anyone building their dream home.

⭐⭐⭐⭐⭐

Everything requested was completed on time with no issues. Communication from the company was timely and any request for any additional information was responded to in a timely and businesslike manner. Show details ·  1

Been liaising with [Name Removed] for the past few months, our Pre-Site Manager at Metricon. [Name Removed] was instrumental in coordinating all the necessary plans and approvals required before we could commence on site. The pre-site phase can often feel overwhelming with paperwork, design selection, approvals and council requirements, but [Name… Read more ·  1

Removed] handled every detail with efficiency, precision, and clear communication. She ensured the entire process ran smoothly, keeping me informed every step of the way, and her dedication means we are ready to start construction on schedule. I am incredibly grateful for her professional expertise and her support.

[Name Removed], our Service & Warranty Coordinator (NSW), is fantastic. She consistently takes prompt action, follows up diligently, and ensures everything runs smoothly. Truly reliable and a pleasure to work with. Show details ·  1

GREAT EXPERIENCE! This is our first experience building a home and the staff at Metricon have been amazing. From our initial interaction with the sales staff to the design team through to pre construction. All staff have bent over backwards to assist and help with whatever I threw their way. Now onto construction and my initial contact with the construction team has been positive. Show details ·  1

Leaving a genuine review for Metricon Homes. I had a project that I'm not going ahead to construct after the DA approval, due to change in financial circumstancs, but so Metricon Homes, worked out an easy exit for me. Special thanks to [Name Removed] who worked with me tirelessly in working out options, given me time, following up every time… Read more ·  1

without any pushing nature. I'm so happy to leave a review for [Name Removed] and Metricon Homes the way they have handled my situation as putting themselves in my shoes. I'll pick them again, when I'm ready for my next project. Great work team.. Thanks!!

We are in the stage of pre-construction with Metricon to build our new house . It is a pleasure to find the house design from Metricon, an enjoyable experience to choose the design details and upgrades, also an exciting moment to get everything ready for the construction as everything goes smoothly until now. I would like to especially acknowledge the patience, professional work and quick response to our question of the pre-site manager. Show details ·  1

We were fortunate to have [Name Removed] as our pre-construction co-ordinator. We had a dreadful experience through the sales process and were misled and misinformed, which was incredibly disappointing. [Name Removed] listened and understood, she advocated for us. With her we had a much improved interaction with Metricon. I feel though behind… Read more ·  1

the scenes functions really slow the progress, not a reflection of [Name Removed], but of the Metricon systems and processes, everything takes xxx weeks. We appreciated [Name Removed]'s professionalism, support, sound advice, wise counsel and that she listened and actually achieved results and outcomes. We are grateful we had [Name Removed] on our team. Working with [Name Removed] has been the only highlight so far in our experience, there is of course more to go.

We’ve had a very pleasant building journey with Metricon. Our Building Support Coordinator, has been professional, responsive, and incredibly helpful throughout the entire build. He always assists us promptly, and we truly appreciate his support. A big thank you to [Name Removed] for making the process such a positive experience. Show details ·  1

Some minor issues while construction and just after construction.Site manager was good..We built in 2020 2021 time..central coast area.Needed stage inspections.Fixed most of them after reporting .All staff members were good. [Name Removed].. [Name Removed]... [Name Removed].. Show details ·  1