- Pre-Construction
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- Mid-Construction
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- Post-Construction
Dear Metricon Team, I hope you are doing well. I am writing to express my sincere appreciation for your staff member, [Name Removed], who worked as a Coordinator during the construction of my home. Now that my house has been completed, I truly feel grateful for all the support [Name Removed] has provided throughout the entire process. As we… Read more · 1
both speak Chinese, communicationwas very smooth, which made a big difference to me. I had many questions along the way and contacted him numerous times, and he was always patient and willing to help.
Even after the construction was completed, [Name Removed] continued to assist me with various enquiries. In particular, he guided me step by step through the process of applying for the Occupation Certificate (OC), explaining everything clearly and making what could have been a complicated process much easier.
His professionalism, patience, and willingness to go the extra mile have been truly impressive. He has been a great support to me, and I sincerely appreciate all his help.
Please pass on my thanks and recognition to [Name Removed]. He is a valuable member of your team.
Kind regards,
Susanna
Reviews with attachments
This review is for the service and warranty team at Metricon. Their responsiveness, speed of action and customer first focus in addressing post handover items has been stunning. Candidly i didn’t expect a major builder to be this proactive post completion of contract and handover. Our customer service contact has been cordial, solutions focused and customer centric. She is a real credit to the organisation Show details · 1
At the official start of the construction, we would like to take a moment to express our sincere gratitude to you as the pre-site manager for your outstanding support throughout the preliminary stages of our project. Your professionalism and meticulous attention to detail have left a deep impression on us. First of all, thank you for maintaining… Read more · 1
timely and effective communication. Whether it's a weekday or a weekend break, you can always reply to emails in time. We deeply admire the dedication of patiently answering our various questions and ensuring that we are aware of the progress of the project at any time. What we value most is your ability to consider matters from our perspective and resolve issues with genuine care and understanding. This thoughtful approach has made us feel truly valued and reassured. Your expertise, thoroughness, and strong sense of responsibility have laid a solid foundation for the smooth progress of the entire project. Once again, thank you for your hard work and outstanding contributions. We are extremely pleased with your service and look forward to our continued collaboration.
We have just completed a Metricon build of the Riviera. It ultimately became a bespoke build due to the challenging nature of the block that we were building on. The pre construction process was extremely long and painful. However once we progressed to construction the communication was great and whilst the build took longer than we had hoped, it… Read more · 1
was a result of trades more often than not letting down the construction supervisors, The supervisors and construction managers were always approachable and dealt with my frustrations professionally. Post completion of the house and handover the post construction team have been amazing . [Name Removed] has exceeded our expectations with the speed in which repairs/rectifications have been managed, dispelling the myth that once builders have your money, the service slows. Whilst I complained pre construction, it was only fair to praise the construction and post construction team. Additionally the end product, is a one of a kind build, set in the bush on a sloping block over 4 levels. It was worth the wait.
REVIEW ABOUT THE 3-MONTH SERVICE PERIOD POST CONSTRUCTION The 3 months service period provided offer an excellent time window for me to look for any faults, flaws from the house construction. An user friendly internet portal was all i need to write up a short description on the fault, with the convenience of simply attaching photos of the fault… Read more · 1
to go along. Photos speak a thousand words and most of the faults i found were readily accepted as is on the prtal, with only a few more complicated cases requiring Metricon to first send it's own inspector to the site to verify the flaws. Once specific flaw(s) reported and accepted, Metricon will notify me with a prompt email. Organizing of the relevant contractors for the particular job, be it the painter, electrician, or locksmith etc. is centralized and arranged by it's coordinator/manager. Via email, SMS texting or phone calls, i would wait on site for the right contractor to show up. With the email/SMS/call channels all open to ensure the message gets through accurately and timely between Metricon-contractor-me, the field guy from the contractor did show up on-site fairly punctually almost every time and carried out the right fixing work smoothly. Despite once or twice the field service guy of a particular contractor had showed up on wrong hours and fixed the wrong flaw due to my absence on site with the house locked, the general overall experience had been a successful, efficient and enjoyable one during the entire 3 months tenure. High commended section of my long journey with Metricon !!
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I’m very pleased with my experience building with Metricon. The construction period was impressively fast — our build started in mid-February and was completed by the end of July, well ahead of the original estimated timeline. The quality of workmanship exceeded our expectations. During the final inspection, only minimal touch-ups were required,… Read more · 1
and the overall finish was excellent.
What really stood out was the communication and professionalism throughout the process. We received weekly updates on the progress, and our site manager, [Name Removed], was outstanding — always responsive, helpful, and professional. He made the entire journey smooth and stress-free.
We are very happy with how Metricon managed the project and the final result. The final cost aligned well with our expectations, and there were no surprises.
Overall, it was a well-managed, high-quality build, and we would happily recommend Metricon to others.
A row of tiles supporting our bath cracked in a line at the back of the bath within two years of handover. The bath had to be removed, the support frame strengthened, the tiles removed and replaced, and then the bath reinstalled with additional concrete support under its base. The job was managed with compassion and expertise. We were kept… Read more · 1
informed every step of the way by the Metricon management and each of the trades. Communication was great, and each of the trades was a professional in their own right. They were knowledgeable, informative, extremely capable, and took great pride in the work they did. It was actually a pleasure working through this process, and I thank all involved.
Where do I start??? We were sold this build on the promise that it would take up to one year. In reality, it took almost three years to complete. During that time, there were constant changes to building managers and coordinators, which made communication frustrating and accountability almost non-existent. Since the build was completed, we have… Read more
uncovered numerous serious building faults, including: • No waterproofing in the bathroom cupboard, resulting in water damage • A recessed light at the front of the house installed as a red light, which is completely inappropriate and highlights poor attention to detail • Scratches on the mirror present from the time of installation • A leaking pipe due to incorrect installation • Wrong materials installed on the exterior, which are not weather- or water-resistant • And most alarmingly, incorrectly installed balcony glass
Today—three years after the build—a Meriton assessor confirmed that the balcony glass was installed incorrectly, which explains the visible gaps. This is a major safety issue. We are incredibly lucky that we did not have infants or young children playing on that balcony who could have fallen through due to their negligence.
To make matters worse, when you call to report these building faults and ask for assistance, you are made to feel as though it is your fault, despite the issues clearly stemming from poor workmanship and incorrect installation.
The quality of workmanship suggests the use of cheap, unqualified, and unprofessional trades, resulting in substandard and unsafe work. This company appears to prioritise cost-cutting over safety, quality, and basic building standards.
Be extremely careful. Based on our experience, this company does not care about customer safety or delivering decent building work.
Positive reviews
GREAT EXPERIENCE! This is our first experience building a home and the staff at Metricon have been amazing. From our initial interaction with the sales staff to the design team through to pre construction. All staff have bent over backwards to assist and help with whatever I threw their way. Now onto construction and my initial contact with the construction team has been positive. Show details · 1
Our Pre-Site Manager, [Name Removed], has been absolutely incredible throughout this stage of our home building journey. This is our first time building and it will be our family home, so we naturally had a lot of questions and wanted to make sure every detail was right. [Name Removed] has gone above and beyond to answer everything and keep us in… Read more · 1
the loop with anything we needed to know.
We have had a few issues to work through along the way, but [Name Removed]’s communication made us feel supported and confident in managing them. Her attention to detail has been amazing and has meant so much to us, especially knowing she truly understands how important this home is for our family. The level of care and professionalism she brought to the role made a huge difference to our experience.
[Name Removed] has set such a positive tone for the rest of our journey, and we could not have asked for a better Pre-Site Manager for our first family home.
Leaving a genuine review for Metricon Homes. I had a project that I'm not going ahead to construct after the DA approval, due to change in financial circumstancs, but so Metricon Homes, worked out an easy exit for me. Special thanks to [Name Removed] who worked with me tirelessly in working out options, given me time, following up every time… Read more · 1
without any pushing nature. I'm so happy to leave a review for [Name Removed] and Metricon Homes the way they have handled my situation as putting themselves in my shoes. I'll pick them again, when I'm ready for my next project. Great work team.. Thanks!!
Negative reviews
Metricon Sydney-2017-- Glendale model- My biggest concern is the roof trusses have a 20mm variance from the manhole 1.5 mts. Been in the roof and lifted the insulation to see why there are 3 mtr cracks along the plaster joint lines only to see the sheets that are cracking are not screwed to a noggin. not even close! A gyprock square has been used… Read more
as a structural joint randomly along the seam. Several irregular shapes, made from gyprock inserted up to fill the out of square sections were the sheets meet. Held in with top coat-( no adhesive used ) Topcoat oozing out of the joints
History.. (During the warranty period the leisure room ceiling had been replaced twice to remedy the issue) Was inspected during the rectification works by Metricon Building Manager. My message is--Simply do not rely on the Building company to do the work correctly. Have an independent inspection done by a third party.
Hi Nobbie, Thank you for your valuable feedback.… Read more
Help us ‘Love where we live’ – We are almost 6 months past our 90 day warranty and still waiting for items to be fixed. We have been dealing with a very incompetent service & warranty coordinator. The communication is beyond poor and unprofessional. We have had to involve customer relations on many occasions to get anywhere. I would love to list the problems we’ve had to date… Read more
but it would be too lengthy. I’d hate to say it but our experience with Metricon has been upsetting and I would not recommend building with them.
Hi Ric and Rachel, thank you for taking the time to… Read more (+3 replies)
Find out how Metricon NSW, Baulkham Hills compares to other Project Home Builders
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Disappointing Warranty and Customer Service – I am deeply disappointed with Metricon Homes. During the initial sale, they emphasized a "lifetime warranty," which influenced my decision to buy. However, their post-purchase support has been extremely lacking. Four years after moving in, I've faced several issues that should have been covered under warranty. Each time, Metricon has consistently… Read more
found reasons to deny my claims. Most recently, they referred to a specific clause from the "NSW Guide to Standards and Tolerances 2017" to avoid addressing the problem, which was a stark contrast to the promised comprehensive coverage.
This experience has left me feeling misled and dissatisfied. The promised "lifetime warranty" appears to be filled with restrictions and loopholes. Potential buyers should consider this and proceed with caution when dealing with Metricon Homes.
Hi Mayank, thank you for taking the time to write a… Read more
Recent reviews
Been liaising with [Name Removed] for the past few months, our Pre-Site Manager at Metricon. [Name Removed] was instrumental in coordinating all the necessary plans and approvals required before we could commence on site. The pre-site phase can often feel overwhelming with paperwork, design selection, approvals and council requirements, but [Name… Read more · 1
Removed] handled every detail with efficiency, precision, and clear communication. She ensured the entire process ran smoothly, keeping me informed every step of the way, and her dedication means we are ready to start construction on schedule. I am incredibly grateful for her professional expertise and her support.
[Name Removed], our Service & Warranty Coordinator (NSW), is fantastic. She consistently takes prompt action, follows up diligently, and ensures everything runs smoothly. Truly reliable and a pleasure to work with. Show details · 1
We are in the stage of pre-construction with Metricon to build our new house . It is a pleasure to find the house design from Metricon, an enjoyable experience to choose the design details and upgrades, also an exciting moment to get everything ready for the construction as everything goes smoothly until now. I would like to especially acknowledge the patience, professional work and quick response to our question of the pre-site manager. Show details · 1
We were fortunate to have [Name Removed] as our pre-construction co-ordinator. We had a dreadful experience through the sales process and were misled and misinformed, which was incredibly disappointing. [Name Removed] listened and understood, she advocated for us. With her we had a much improved interaction with Metricon. I feel though behind… Read more · 1
the scenes functions really slow the progress, not a reflection of [Name Removed], but of the Metricon systems and processes, everything takes xxx weeks. We appreciated [Name Removed]'s professionalism, support, sound advice, wise counsel and that she listened and actually achieved results and outcomes. We are grateful we had [Name Removed] on our team. Working with [Name Removed] has been the only highlight so far in our experience, there is of course more to go.
We’ve had a fantastic experience working with [Name Removed] (& all other relevant contacts),. @ Metricon. She is professional, friendly & very knowledgeable, making the whole process easy & some what stress free. Communication is excellent & we always felt supported. Highly recommend [Name Removed] & team if you’re building with Metricon. Show details · 1
We’ve had a very pleasant building journey with Metricon. Our Building Support Coordinator, has been professional, responsive, and incredibly helpful throughout the entire build. He always assists us promptly, and we truly appreciate his support. A big thank you to [Name Removed] for making the process such a positive experience. Show details · 1
Some minor issues while construction and just after construction.Site manager was good..We built in 2020 2021 time..central coast area.Needed stage inspections.Fixed most of them after reporting .All staff members were good. [Name Removed].. [Name Removed]... [Name Removed].. Show details · 1
Introduction This was our second venture with Metricon, and the process was challenging, particularly at the time of the house handover. Initial Issues at Handover When the house was handed over to us in April 2025, there were 20 outstanding items that had not been completed. At that moment, we were quite disappointed with the situation. … Read more · 1
Outstanding Customer Service by [Name Removed] I would like to highlight the exceptional support provided by [Name Removed], the Service & Warranty Coordinator for NSW. Although addressing outstanding work is typically the responsibility of the Construction Manager and Site Supervisor, [Name Removed] took it upon herself to ensure that all unresolved matters were attended to.
She demonstrated excellent customer service, diligently following up with vendors, suppliers, and management to see the outstanding work through to completion.
[Name Removed] is a tremendous asset to Metricon. Her product knowledge, service capabilities, and commitment to customer satisfaction are truly outstanding.
Find out how Metricon NSW, Baulkham Hills compares to other Project Home Builders
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I’ve been building my house with Metricon’s site manager, [Name Removed], over the past 5–6 months, and now the construction is almost complete — I’ll be getting the keys next week. [Name Removed] has been absolutely amazing, providing me with weekly updates and all the information I needed throughout the process. Even though I live in Sydney and… Read more · 1
the house was being built in another area, I never once felt any inconvenience or frustration. [Name Removed] is incredibly responsible and made sure our house was built quickly and solidly. Now that I’m about to receive the keys, I couldn’t be more excited. If you’re building a home with Metricon and [Name Removed] is assigned as your site manager, you have nothing to worry about — just be ready to be delighted by how smoothly and quickly everything progresses.
[Name Removed] was great to deal with, there were no broken promises and we are currently waiting on council to be able to start. Would highly recommend [Name Removed] and look forward to the build Show details · 1
I am currently constructing a home with Metricon Homes, and the experience has been very positive so far. The pre-construction phase is complete, and everything went smoothly. [Name Removed] has been incredibly supportive and helpful throughout the entire process. I haven't faced any issues up to this point. The project has now moved on to the construction stage, and I hope it continues to proceed as smoothly as it has so far. Show details · 1
I truly appreciate [Name Removed] (Site Manager)’s tremendous help and effort in building my home. Throughout the entire process, he worked hard to ensure each milestone was met in a timely manner, taking full responsibility for all the onsite work. What I valued most was receiving his weekly progress updates directly by phone, which helped me… Read more · 1
clearly understand each stage of construction until everything was completed.
Even during periods of bad weather, when no progress was expected, [Name Removed] still reached out to explain the situation and keep me informed. His persistence and dedication gave me great confidence and peace of mind.
Thank you once again, [Name Removed], for your committed support in building my dream home!
[Name Removed] has been nothing short of excellent. She was quick to respond, efficient in scheduling repairs, and made it easier for us in a stressful time with the many issues we encountered post-construction Show details · 1
Our home was handed over late Feb 2025. We had some minor warranty issues which have been expertly and promptly dealt with and are now all completed. Our customer service representative has been professional and diligent in the way she handled all our concerns, we could not have asked for a more supportive customer service representative. All our… Read more · 1
communication with her was answered promptly with trades scheduled without fuss. Thank you so much for your help and willingness to get the job done. We built a Fontaine 60, a stunning and beautiful design which is now being complimented by our professional landscaper. We look forward to many happy years in the home.
This is with regards to the service n warranty department in NSW Would like to offer my greatest compliments to [Name Removed], service n warranty co ordinator. I had many of my post construction problems attended to promptly thanks to the efficiency n great customer service by [Name Removed]. She was in constant touch with me and was very pro… Read more · 1
active in arranging for all the post follow up repairs and I had all my issues attended to promptly after my handover. This made me feel Metricon was very reliable n the best builder to go with and not having to worry about any post construction issues ! Thanks for everything [Name Removed], a true asset to the Metricon team !
To give 5 stars review to Service team [Name Removed] and [Name Removed] who helped me in the last 6 months to sort out a lot of repairs issues and errors as per plan. They were good to work with and will followup tradies with helpful solutions. Very happy to end with both after 3.5 years build journey. Show details · 1
We enjoyed the planning stage at the Chisholm office with [Name Removed]. [Name Removed] and [Name Removed] at the Studio were very patient,fun and helpful. [Name Removed] was our presite manager and he too was very helpful. [Name Removed] was a very organised and helpful builder. [Name Removed] also was very helpful. [Name Removed] kept in… Read more · 1
touch during the build and followed things up. [Name Removed] has been our point of contact since the build and has followed any issues through for us.
My Pre-Site Manager [Name Removed] has been a pleasure to work with. She is approachable, a great communicator and very knowledgeable. It has made this stage of the project very smooth and overall, I'm impressed going with Metricon as my builder. Show details · 1
The staff was very friendly. Once the construction started my site manager gave me weekly update about how it went. Even after the completion, whatever the help needed, the Metricon staff did it for me.I am very happy and satisfied at the end of the hand over. Show details · 1
I am currently in mid-construction, but wanted to share my pre-construction experience. My pre-construction manager ([Name Removed]) made my first build easy. She was responsive in answering all my questions and her regular updates were detailed and transparent, giving me confidence as I progressed towards DA approval. She was also able to… Read more · 1
resolve an issue carried over from the sales stage efficiently.
There was a handover to different pre-construction manager ([Name Removed]) just prior to construction. It was seamless and she was able to help me with the last few pre-construction items.
Thank you to both [Name Removed] and [Name Removed] - the experience was smooth and professional. You both eased any anxiety I had in building a new home from scratch and validated my decision to build with Metricon.
[Name Removed] has been incredibly supportive and has consistently exceeded our expectations throughout the post-handover service period. She is efficient and professional, ensuring that all outstanding issues are addressed promptly by assigning high-quality tradespeople—often correcting problems left behind by contractors engaged during the… Read more · 1
construction phase.
Thanks to [Name Removed] dedication and responsiveness, our previously negative impression of Metricon—formed during the build—has significantly improved. We highly recommend [Name Removed]; she is an invaluable asset to Metricon.
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Dear Sophie, Thank you for taking the time to share your… Read more