Metricon VIC, Metropolitan Melbourne

We’ve had a great experience with Metricon, thanks to our site manager, Brendon. He has been extremely responsive, approachable and helpful throughout the building process. He always takes the time to address our questions and concerns promptly. His professionalism, communication and willingness to go above and beyond have made the whole… Read more

experience much smoother and less stressful. We really appreciate his dedication and support. Thank you, Brendon, for your excellent service!

I would like to sincerely thank Elton, our site manager, for doing an excellent job throughout the construction of our new home. We are very happy with the quality of our new home and truly appreciate his hard work, dedication. He was approachable, easy to communicate with and always willing to help whenever we had questions. Show details

We couldn’t be happier with our building experience with Metricon Homes. From the very beginning of the build through to now, so close to handover, the entire process has been seamless. The whole team has been efficient, professional and genuinely… Read more ·  1

committed to their work. Most importantly, the build has stayed on track with the timeline and continued to progress steadily, with each stage generally completed as scheduled. This has made the entire building process feel smooth, organized and much less stressful than we had anticipated.

The workmanship to date appears to be of a very high standard, and it has been incredibly exciting to watch our house take shape and gradually become the beautiful dream home we had envisioned.

We would also like to acknowledge the excellent communication and support from the Customer Service team, Site Administration and Building Support Coordinator, Brittney. Communication has always been prompt, and helpful, and we have been kept well informed about key milestones, upcoming works and construction progress throughout the build.

A special thank you goes to our Site Manager, Vitor, who has been professional, knowledgeable and incredibly supportive throughout the entire process. Vitor was always one step ahead, guiding us through each stage and making everything much easier and less stressful. We truly appreciated his patience, ​attention to detail and genuine support throughout our building journey.​ His ​willingness to explain things clearly gave us confidence at every stage. We never felt pressured to make decisions, and his approachable and supportive manner made the whole experience much more enjoyable.

We also particularly appreciate Vitor’s proactive approach in reviewing and addressing the observations from our independent inspections and ensuring that the relevant items and compliance requirements were appropriately followed up. His commitment and attention to detail have given us great peace of mind.

Overall, we are extremely happy that we chose Metricon Homes and are very grateful to the entire team for making our building journey such a positive experience. We are especially thankful to Vitor for his dedication and assistance in bringing our dream home vision to life.

We have had a good experience with Metricon so far. The sales consultation process was very good, and the team was accommodating when it came to customising the design to suit our requirements, despite our land having a significant fall. We appreciated their flexibility in working around the site conditions and accommodating our preferences. One… Read more ·  1

positive aspect was that the final costs for site works and other allowances were fairly close to the initial quotation, which helped us with budget planning. However, some of the standard inclusions were quite basic, and there were plenty of options available at the selection studio to upgrade various finishes and features. It is worth keeping this in mind when planning the overall budget.

The documentation and drafting process was a little slower than expected and could have been more efficient. However, the pre-construction team was responsive, followed up promptly and provided updates whenever required, which made the process easier.

We are now at the construction stage and look forward to seeing the remaining stages progress smoothly. Hoping for the same level of support and communication throughout the rest of our building journey!

Great Building Experience – A Special Thanks to Elton! We recently completed our Riva 44 build with Metricon in Victoria, and overall, we are very happy with how our beautiful new home has turned out. Building a home is a massive journey, and while there were some frustrating challenges along the way, our experience during construction was… Read more ·  1

largely positive, thanks to our fantastic Site Supervisor, Elton.

A special mention and huge thank you to Elton, who was undoubtedly the standout throughout our entire building journey!

Elton was absolutely fantastic from start to finish. His professionalism, attention to detail, communication and commitment to delivering a quality home made a massive difference. He was always approachable, responsive and willing to listen to our concerns. Whenever an issue came up, Elton took ownership and worked towards getting it resolved rather than making excuses.

What impressed us most was his proactive attitude and genuine dedication to his work. Even when unexpected issues arose towards the final stages of construction, Elton went above and beyond to coordinate the necessary rectifications and keep things moving. He genuinely cared about the quality of the finished home and our satisfaction as homeowners.

Unfortunately, the same cannot be said about our pre-site experience.

Our Pre-Site Manager, Antonella, was by far the most disappointing part of our Metricon journey. In my opinion, Metricon seriously needs to provide additional training or a refresher course on customer communication, attention to detail and handling concerns raised by homeowners.

We repeatedly raised several issues during the pre-site stage, particularly discrepancies between our selections and what was documented in the plans. Rather than properly investigating and addressing our concerns, Antonella continued to insist that everything was correct.

As it turned out, our concerns were completely valid.

These very same issues eventually had to be rectified after our final inspection, when the house was practically complete. This resulted in significant rework, delayed our handover by approximately one month and, in our understanding, cost Metricon thousands of dollars in unnecessary rectification work.

The most frustrating part is that all of this was entirely avoidable. Had Antonella simply listened to our concerns and taken the time to investigate them properly during the pre-site stage, it could have saved us considerable time, stress and money, while also saving Metricon the substantial cost of fixing mistakes after construction.

It was disappointing to see such preventable issues escalate to that stage, especially when we had been raising them well before construction commenced. I genuinely hope Metricon takes this feedback seriously and improves its pre-site processes so other homeowners don't have to go through the same experience.

Coming back to the positives, Elton deserves enormous credit for helping turn things around. Despite issues that were not of his making, he remained professional, patient and solution-focused throughout. His efforts played a huge role in ensuring we eventually received the home we had envisioned.

Construction itself progressed at a good pace, and we finally received the keys to our beautiful new home in September 2026.

We would also like to thank the wider Metricon construction team and everyone who contributed to bringing our dream home to life.

If you're building with Metricon and are lucky enough to have Elton as your Site Supervisor, you're in excellent hands! He is a genuine asset to Metricon, and his dedication, work ethic and professionalism deserve recognition.

Thank you, Elton, for everything you've done for us. We truly appreciate your efforts and couldn't be happier to finally call this beautiful house our home!

Construction started: April 2026 Construction completed: September 2026 Site Supervisor: Elton Home Design: Riva 44 – Deakin Facade Location: Victoria

I would like to sincerely thank John, our site supervisor, and Saige for their outstanding work and support throughout the construction of our new home. I am extremely particular about quality, workmanship and attention to detail, and I honestly cannot imagine our home being built to such a professional standard without John. His knowledge,… Read more

dedication, patience and commitment to quality have been exceptional.

Saige has also been fantastic, always professional, helpful and supportive throughout the process.

A huge thank you to both John and Saige for making our building experience such a positive one. Truly appreciated!

"We had a fantastic experience working with Shayne as our site manager. He was super easy to communicate with and always kept us updated on the progress. Whenever we encountered any questions or unexpected issues, Shayne was always approachable and happy to help to resolve any issues. Thank you for making building process so much less stressful. Highly recommended. Show details ·  1

Although we encountered frustrating obstacles with the Pre-Site process, the construction side has been pleasant, and seamless. Our Site Manager provided timely, relevant updates through-out the process, and the build reached completion before the projected date. For this, we'd like to thank our site manager, and the Metricon team. Show details ·  1

I started the process with the Roville office sales person in September 2026, and spent 4 to 5 face to face appointments with the knock down rebuild process. This staff member kept me going for weeks doing a single storey house, conning the consumer. I was quoted close to $700.000 k for a knock down rebuild single storey house, a bunch of lies,… Read more

nil transparency making up false misleading pricing. Just to increase a few room sizes, this woman went to town faking the price for a basic home. We started at $375.000 k for the Avery 30, and I was told I had to pay close to $680.000 k plus. Metracon offers the cheapest low cost products calling it , Inclusion, and they are so out dated products, the customer has to upgrade almost 80% of the build. This is how the sales person makes money, taking full advantage of the consumer. The pricing is very deceptive misleading and nil transparency and i was expected to put up with this woman's conduct, which was intolerable. Once I notified head office, I was asked to deal with another female staff member, I never met her, was contacted by phone call, this person did not do any work, lied again, sending emails and sms to note, " thank you for visiting the display home ", when this was a con, as I never met this woman at a display home. Metracon sales people are trained to lie, con and innocent people will trust these clowns, believe them as they control the entire process abusing people's life savings. I found Metracon staff to be arrogant, dishonest and ruthless cons. Do not believe these clowns as they will wrack your life savings. Soon, Metracon will be another Porter Davis company, their downfall will come soon. I found both salespersons were cunning, dishonest and pathological cons. When questions were asked about pricing, I was dealt with aggressive bullying conduct. When you caught them out, I was dealt with angry outbursts, and I finally gave them the flick. I can handover evidence of emails, correspondence and my complaint letter to Product Review for perusal. To the public, do not use Metracon as they will con you all the way, give you false pricing and you will never know this till it's late. Terrible deceptive experience, this is why Metracon was bailed out by a Japanese company owing 51% ownership of Metracon. Soon there will not be a Metracon, this company is old fashioned, out of touch, long way to go, for improvement.

The site manager Gavin has been really responsive and proactive about the constructions. He would always give us weekly updates regarding the progress and is patient in addressing any questions that we have. However, before the construction started… Read more

and during the planning stage, the drawing team for the plan messed up our requests several teams and dragged the process much longer than expected. We had to triple check every single detail even like the opening direction for the sliding doors. So we had a really good experience with the site manager during the construction and would have given a 5-star review for the construction progress overall. But the communications with the drawing team during the planning stage were really inefficient.

Very Disappointing Warranty Experience – Plumbing Issue Still Unresolved After More Than Two Months Our experience with Metricon's warranty team has been very disappointing. Unfortunately, our experience with Metricon's warranty team has been extremely disappointing. We reported a significant water leakage issue more than a month ago, and… Read more

despite numerous follow-ups and multiple trades attending the property, the underlying problem remains unresolved.

Initially, a plumber attended the property to investigate the issue and advised that no active plumbing leak could be identified. Following this assessment, a tradesperson from Westside Sealants subsequently attended the property. During his inspection, he confirmed that water leakage was still present in multiple areas, including around the shower area and from the rear side of the toilet.

The Westside Sealants tradesperson also observed changes in the grout and advised that the leakage may have been occurring for some time, potentially behind the wall and spreading into surrounding areas. Importantly, he advised that simply applying additional caulking around the toilet would not address the underlying problem and recommended that plumbers be brought back to properly investigate the source of the leakage.

This is particularly concerning because the initial plumbing inspection ruled out a leak, yet the subsequent inspection confirmed that leakage is still occurring. Despite these findings, we are still waiting for the appropriate technician to properly investigate the source and permanently rectify the issue.

What concerns us most is the lack of urgency. When dealing with an unresolved water leak that may potentially be occurring behind a wall, every additional delay raises concerns about further damage to the property. We should not have to repeatedly follow up over several weeks to have a significant warranty issue properly investigated.

The overall construction of the home has generally met our expectations, which makes the after-sales warranty experience particularly disappointing. In our view, the true measure of a builder is not only how the house is built, but also how effectively they stand behind their work and respond when something goes wrong.

We hope Metricon takes ownership of this issue, arranges the appropriate qualified tradesperson without further delay, and improves the communication and responsiveness of its warranty process.

At the time of writing, more than a month after initially reporting the issue, the matter remains unresolved.

I will update this review to reflect how Metricon ultimately responds and whether the issue is satisfactorily resolved.

Antonella was very cooperative, approachable and helpful. She addressed queries promptly and provided clear and appropriate guidance throughout. She was always professional, supportive and willing to go the extra mile to ensure everything was handled smoothly. A pleasure to work with. Show details ·  1

Our experience with Metricon throughout the planning and construction journey has been very mixed. We chose Metricon because they pride themselves on being specialists in dual occupancy projects. Naturally, we had high expectations that the planning, coordination and construction of our two homes would be handled with the necessary expertise and… Read more ·  1

experience.

Unfortunately, throughout the planning and pre-construction stages, we encountered numerous planning and administrative issues. Many of these issues could potentially have been avoided with better collaboration and coordination between departments, as well as clearer and more timely communication with us.

Regrettably, these shortcomings carried through to parts of the construction stage, resulting in delays to the progress of our build and additional costs that could otherwise have been avoided. This has made what should have been an exciting building journey a rather challenging experience.

We are now at the Practical Completion Inspection stage, and we are fortunate to have Alex Jong as our Site Manager. Alex has been extremely helpful and instrumental in helping us navigate and resolve the many problems we encountered along the way. His willingness to assist and efforts to keep the construction progressing have made a significant difference to our experience.

While our overall experience with Metricon has not been without disappointment, we would like to acknowledge and sincerely thank Alex Jong, Danny Ding and our Pre-Site Manager Sue Lyell.