Sharon
Sharon

Does this vaccum come with a telescopic wand.. I've just opened mine and there isn't one.

Miele
Miele   DM   

Thank you for your question, Miele would like the opportunity to try and resolve this with you. Please email your full name, the state you reside in, your best contact number and your question to info@miele.com.au and a member of our team will be in contact as soon as possible. Alternatively, please feel free to reach out to a member of our Customer Care Team on 1300 464 353. Our Customer Care Centre is open Monday – Friday, 8:00am - 7:00pm and Saturday 9:00am - 5:00pm (AEDT). Kind regards, Daniel

Vicki B.
Vicki B.

I’d like to know how to adjust the suction tube. Have two parts that are exactly the same and interlock. Doesn’t appear to be any adjustment. I’m short - one tube is too short and two together is too long. I’ve had the S5311 model which was easy to adjust. Please advise.

Caralyn H
Caralyn H  

Hi there usually the parts are easy to interlock however if the two parts are exactly the same and there is no further adjustment usually there is a adjustment on one side to shorten and lengthen on one of the pieces. If not maybe ask a question with the retailer that you purchased from or check user manual may be able to give you some answers as I am quite tall in height so I have never had to adjust when I use my vacuum, hope this helps

Vicki B.
Vicki B.  

Not clear in the manual. Will go back to retailer. Thanks.

Miele
Miele   DM   

Hi Vicki, thank you for your question. If you live in Australia or New Zealand you can visit a local Miele Experience Centre where our Miele staff can assist you with the problem you are having. You can find your local centre here external link  or for New Zealand here external link  . Kind regards, Anna.

Skippy42
Skippy42

I have been trying to get this vacuum, but found out, as usual, that the best products, for who knows what reason, are no longer being made. Does anyone know where I could possibly get one? Thanks

Hunau
Hunau  

facebook marketplace, gumtree

Miele
Miele   DM   

Good morning, This model has now been superseded. The latest model is as follows: external link 

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