New Age Big Red Questions & Answers

Under the timber shelf that MW sits on you should see some screws with screw caps, Remove all screws this should allow you to slide microwave out on its timber base then remove those screws which will be screwed into MW base. This was how my MW was held in place.

There are no guarantees that any review is faked, however, I would encourage you to read the many reviews about poor after sales service. That is where your caravan experience can become a nightmare. I am pleased that my van is now out of warranty because I can now choose a reputable, competent and honest service and repair company - all the things that I found New Age not to be.

Thanks Chris,I have also moved away from New AGe and bought another brand,good riddance and never again will be stepping anywhere near them

I believe that you both provide fake reviews- I still have NA van- actually 2 and never had problems outlined by you. Happy to discuss with you anytime.

Sam- my review of my Big Red is honest and very truthfully- it amazes me that the only time the Chris responds on this page is when he replies to a negative remark- not once has he responded to my remarks. Must be a negative person in life.

Hi Chris and Sam- just to let you both know that I am still enjoying my NA Big Red Van and no issues whatsoever. Have a great day.

HI Steve- I have my Big Red 20' slider for over 12 months, completed over 10k travelling and no problems at all. Very happy with my van and NA in general.

No positive notes from me regarding New Age, they're great sales people but when things go wrong I found them to be hard to contact, dishonest and only provided poor quality, quick and cheap repairs. I will never buy from them again.

HI Chris- you only respond when you have nothing constructive to say. mate be happy in life and you need to be more positive rather than being so negative. I do not appreciate when someone is being dishonest themselves and especially about something that I own. Happy to discuss with you. Enjoy life and be positive.

Hi Allan- what type of unit do you have- 3 way or compressor.

Hi Bev, DO NOT BUY A CARAVAN FROM NEW AGE! Their after sales support is appalling. They have lied to us on numerous occasions, saying they have repaired warranty issues that were obviously not repaired. They have refused to honour warranties despite the consumer law clearly stating their responsibilities. The problem is that the ACCC does not have the power to compel compliance with the law, they can only provide guidance. The caravan industry is unregulated and New Age take full and complete advantage of this. Do yourself a favour, and avoid the stress of going through what we did, and buy elsewhere.

Also, the New Age web site that is used to contact/complain is designed in a way that you, the customer, do not get to keep a copy of your correspondence. You cannot just e-mail them directly. You have to find your own way of keeping a record of your contact with them. Dodgy!!!!

Hi Chris- which van do you own or have had. Hopefully not a Jayco.

Hi Donna, If I were in the position of buying a caravan again, I would steer away from New Age altogether. We found New Age after sales service was poor to non-existent, they were deceptive and tricky and they refused to honour warranties. I recommend you go to a more reputable brand.

Not sure what has eventuated with you Chris however I can voucher that I have all times received outstanding service and backup from NA to the point that I purchased my second van- Big Red 19 with the slide out. Under warranty with my Manta Ray I have had one of the legs replaced, a blind, and electric brakes for no cost- now that is service. Regards Vic Pardini

I agree with Chris we bought our new age about twelve years ago but although we like it we have had problems that they don't want to know about Will not return calls they're all over us until we pulled out of the yard then it's it's our problem

So your van is 12 years old- not bad for a caravan. Not sure what is your "beef" given that your van is 12 years old and from your info- you still have.

Hi Tony, The Only suitable 4WD Vehicle to tow a Big Red is a 200 Series TD Toyota LandCruiser. This is due to a 3500 Towing capacity by Toyota with most likely the need to do a 500 GVM Upgrade. Its the preferred tow vehicle of choice within the ACC. Hopefully this will assist you.

thanks sedgie

Chris, suggest you make contact with New Age Assist in Melbourne and see if they can assist you with your battery problems. Graeme

It thinks it's about 14ft.

Jen, Awning is 15’0” (4.57 mtrs), as fitted from new.

Sedgie 44

The draw catches New Age use are available at Bunnings. If its your pot draw we had a 3rd catch added, this solved our problem.

Yes you are correct, it is the pot drawer. I am still worried the type of catch New Age uses is not strong enough as we were not off road when the catches bent and broke. We have an off road van and are planning a long off road trip and are now nervous about how it will perform.

Ours has not gone off the black and smooth. We took ours thru Cunningham Gap in July and again in Sept, if anything is going to shake the place up that will, the draw stayed closed. When we first found ours on the floor we used a couple of plastic bags tied together and around the pot draw handle and the post of the cupboard above, we could close the cupboard doors and it kept the draw in place. So if you feel unsure tie it closed. Really poor fittings for such an expensive caravan.

I have now heard that this problem is common to other New Age owners. I agree that this expensive van has poor fittings.

The external measurement is 19'6".