New Choice Homes is offering $50 Bunnings gift vouchers to their customers upon completion of their homes from 1st of August 2014 to encourage them to write a positive or a negative review. It is possible that reviews during the terms of that offer were written by customers who received such a reward.
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Great result in the end.
We have collected our keys today and couldn't be happier!
Initially we did have some teething troubles with regards to contacts and dollar amounts which were not fully communicated to us at the time and did become a bigger issue at the very end but certainly wouldn't say it damaged our relationship with New Choice.
There was a price hike due to the increased building demands based on trades putting their prices up to they can claim more of the grants which we at the time were not eligible for. So that sucked.
We engaged a building inspector ...
Fanastic building experience incl additional assistance 4 years after build
Having built my own home with a big named builder and having a heap of issues, I wasn't really looking forward to building a dual key investment property. I was referred to New Choice and have to say the total experience was so much easier. From beginning to end my involvement in the process was minimal. Early design changes were quick to sort out and without the lengthy back and forth I had experienced in the past with another builder. Build was on time, the site manager actually supervised and site managed and if there were any issues tha...t occurred I had no idea they had occurred as they would have ben dealt with internally between him and the trades. Given my lack of involvement during the build, I had expected a heap of repairs and fixes at the first pre-completion meeting but I was truly astounded to only find a single minor issue with a kitchen cabinet door that the supervisor had already noted before I had picked it up. I had my usual checklist as I cover everything in my inspection checks but this one minor issue in total, meant actual handover was very quick as there wasn't a list of things to be fixed. Handover went smoothly and the dual key property has been tenanted since Dec 2016 now without any issues. I have recently had a need to contact New Choice to obtain the floorplans and details regarding the cabinet makers as I wanted to add an additional single cabinet to one of the kitchen areas. Nick was more than happy to provide me the plans and the final addenda as I couldn't find my copy. He had no issue with me contacting the cabinet maker direct to see if they could manufacturer a single one of cabinet for me. To get that service almost 4 years after my build was excellent. I have had need to make contact with New Choice on a couple of occasions since the build to ask for information on some things unique to a dual key build such as the sub metering of power that was installed by their electrical contractor. Again no issue with me contacting their contractor and I would add that their electrical contractor was more than happy to provide me assistance with my questions. Thanks to Nick, Brook, Brad and Melanie for a pleasurable building experience end to end. Derek
Perfect from start to finish
After being burnt by 2 well known building companies, we came across New Choice Homes. We spoke to their sales professional about our dream home, right from that point he became personally invested in making this happen. Our sales professional went above and beyond! Today we have been in our new home for 6 weeks.
NCH were easy to deal with, their communication was fantastic, always keeping us up to date with progress. Our building supervisor was on the ball and ensured everything was done to high standard and on time. Office staff were ...
First home buyers
We are first home buyers with no experience in purchasing or building. New choice made experience a lot less stressful! Our home was built on schedule with updates often from the team.
Administration was very helpful throughout and site supervisor kept us informed. I would recommended new choice for sure.
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Fantastic Builder from start to handover.
New Choice Homes have been excellent and second to none. They have just completed our build and the experience was seamless from the moment the we met our sales professional.
The sales professional went above and beyond her role and kept in touch with us regularly. We had so much fun at prestart and our construction liaison manager kept us informed at all times. Our site supervisor was well experienced in his role and answered all our questions. Our home was finished in the time as promised.
We have no hesitation and highly recommend New Choice Homes for anyone looking for a professional builder that deliver what they promise.
First Time Builders…
We have just completed our build with New Choice Homes, as a young couple buying and choosing to build our first home the whole process was very overwhelming. We spent almost a year going through show homes every weekend, sitting down with lots of reps from all different building companies but for some reasons we never felt we had found someone we trusted enough.
It was by chance we took a walk through one of the New Choice display homes and met the sales consultant who ended up designing our home for us. After just one conversation we felt at...
Great work - excellent home
New Choice was excellent to deal with, no major waiting times, all within the given timeframes. My house is superb!
Client liaisons where great and helpful.
Supervisors were flexible with meeting times.
Front desk was helpful and easy to talk to.
Salesperson went above and beyond
Prestart was such fun
I would recommend New Choice to anyone building a first or any home.
We had a great experience with building our first home with New Choice Homes. Great quality, fast response, very patience, and unbeatable price!!! Our supervisor was very professional and quickly fixed minor problems we had. We will definitely build our next home again with New Choice homes.
Highly recommend! We
One happy first home owner
New choice has made my building experience a lot less stressful! The quality is first class and the team was also very honest and up front with timing despite the small delays with trades due to all these grants .From the sales team through to site supervisor and my client liaison, all very professional and helpful people .
I couldn’t be happier finally getting my keys to my first home and would 100% recommend them to all family and friends building. Thanks
A dream for First home builders
New choice has made our building experience such a dream ! The quality is amazing and the team was also very honest and up front with timing. They are very accommodating and willing to help out in any way possible. From the sales team through to site supervisor and our client liaison, all very professional and lovely people. We couldn’t be happier with our first home and would 100% recommend them to all family and friends building. Thank you !
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Would Definitely Recommend New Choice
Generally frequent and swift communication throughout the building process which ensured the build was completed quickly and to our expectations. Friendly and genuine interactions with everyone at each step of the way.
High build quality, particularly the brick work. Our variances and requests were adhered to for the most part and issues or mistakes were promptly sorted throughout the process. Some issues with contractors not turning up on expected days however I don’t place blame on New Choice for this.
Overall we are very much in love wit...h our new home and wouldn’t hesitate to use New Choice in the future, or recommend them to a friend. The entire process was largely pain free and we believe we made the correct choice in working with this company.
Perfect, high quality, fantastic experience.
From our very first interaction with our consultant to the hand over of keys, NCH were amazing.
The quality of the trades utilised by NCH were impeccable. Our slab was down very quickly, our brickwork was faultless and was commented on by other trades.
Our client liaison officer was incredibly helpful and always pleasant to deal with.
I wouldn't hesitate building with NCH again and will be recommending them to all friends and family.
We finalised our building contract a week before the building grant announcement and I thought that the increased number of people building will affect the timeline of our build but New choice Home delivered on time as promised.
Although I disagreed with some parts of the contract but what I found very pleasant during the process was their communication. Every department/section we interacted with had a wonderful communication, quick to respond to queries and willing to resolve any issues. One of the major issues during building process is po...
Very happy retired couple
We were fortunate to start our building experience prior to any real impact of Covid and as such our experience in dealing with New Choice Homes has been amazing.Our initial contact with New Choice was with it’s G/M who has excellent people skills and made us feel very comfortable when deciding our needs and requirements in the new house.Pre start was a daunting experience made easier by the wonderful lady we dealt with who was very patient and extremely helpful.Given that we were on a strict time frame the supervisor did a magnificent job in g...etting our house finished ahead of time without compromising the quality of workmanship in any way.Any concerns we had during construction were dealt with without delay by dedicated liaison staff. Given that we are a retired couple we approached the building of a new house with trepidation but we could not be happier that we chose New Choice Homes and would not hesitate to recommend them to friends or family, it has truly been a great experience and we are extremely grateful to all the wonderful people we have dealt with at New Choice.
From the moment I stepped into a New Choice display home I was taken.
From the very first consultation right through to handover the process was stress free.
I had a strict budget and my vision for a functional little home was able to be realised.
The whole team went above and beyond to design and build the most beautiful home for me.
I have the utmost confidence in the structural integrity of the home as well as the quality of the products inside.
Would not hesitate in recommending New Choice Homes in the future.
Questions & Answers
I'm a first home buyer thinking of building with NCH and noticed that there's only two 1-star reviews here (though both are terribly frightening). One of them said that their lawyers take down negative reviews. I wanted to know:
1- Is it possible for companies to remove negative reviews? (in that case this whole site would be a scam)
2- What experience have you had with this builder? Pros and cons objectively????
Thanks all for your time :)
Hi, I noticed when I posted my negative review they removed my sales rep name but if it’s a positive review then they keep the name included which is defiantly dodgy.
If you deal with them make sure you read everything and don’t get rushed. I’m currently in the process of getting charged an extra $1200 on top of my $1500 deposit even though my finance declined. I confirmed with my rep multiple times if I would get changed any more than my deposit if my finance declined and then now I have been sent another bill.
Hi, I have built with them and they were great..not problem at all..very helpful, price was competitive and the quality of the home is a lot better then some of the builders out there..
Thanks guys. Both opinions very helpful. Anyone else here who could kindly share their opinion?
Can anyone give me the full contact details for Ross??
Hi Marc, Ross no longer works for New Choice Homes. Can I help you or have have another consultant call you?.
Thats ok thanks someone else has kindly passed on his details.
I read the review by Dan titled 'What a Disgusting NIGHTMARE!!! Minus Zero' published on Apr 06, 2016. Has anyone had similar bad experience with the same builder?
Our experience with New Choice Homes was nothing but excellent. We had no problems at all and have been totally satisfied with our house. All the staff were very helpful and professional and always kept us up to date with our build We have no hesitation in recommending them to build your house.
Oh Again NHC, What an accusation when we are in the Building Industry and my partner and I can see how disgusting and poor workmanship the work is, all just cut corners!!
you can explain Jim, how come the slab had structural cracks every everywhere in house, how come the mesh is not sitting at 3mm as per your Engineer but all are sitting at 10-20mm which a Cover Meter had proven??
Explain to Jim how come all the mortar are not at 10mm as per the BCA and they are all non-compliance??- photos doesn't lie
Exlplain to Jim How come the Brick pier that support your Roof is not filled in as per Your Engineer's Drawing and which I've sign on??- Photos doesn't lie
Explain to Jim how you end up cutting the wall as the pipe for the slab penetration is in the wrong location as my Engineer stated and myself as all the 3 pipes are in the wrong location and it is a structural issue??- photos doesn't lie
Explain to Jim how come the slab curled and doesn't sit on the slab at all and will never as the amount of sand that blew underneath the slab??- Photos doesn't lie
Explain to Jim how great you treat and value your clients who are paying thousand and thousand and you said to me incluidng a have a witness, You told me " I'm not building a 1 Million dollar house for me, you are a woman and you got no clue what you are talking, you better shut your mouth and get what your are given"??
But even the house cost $5, you will still be cashing up on that $5
Explain to Jim, how come all the light switches, GPO are most missing and not at the right locations as stated in Pre-start??
Explain to Jim how come the Timber in the roof( the Strut) are cracked and damaged??
Explain to Jim how come the Brick piers are falling off again after second time been done again?? photos doesn't lie
Explain to Jim how come there is around 500 chip bricks on the face bricks?? photos doesn't lie
At the end of the day, you are free to make your own decision!
Typing mistake: Cover meter says 10-20cm when your Engineer's says it should be sitting at 3cm
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