- Sign in
- Write a review
New Choice Homes is offering $50 Bunnings gift vouchers to their customers upon completion of their homes from 1st of August 2014 to encourage them to write a positive or a negative review. It is possible that reviews during the terms of that offer were written by customers who received such a reward.
New Choice Homes
Reviewer Photos & Videos
- 2 reviews
- Verified
Professional first home builder
The good:
- Program: Handover was received on April 2022, while Earthworks & slab started on April 2021. So around 1 year turnaround. The duration looks reasonable if you take into account the current building industry with builders going bust and some builders taking longer than a year to even get the brickworks in.
- Budget: no extra charges during the construction period, whilst other builders charged their customers more even though the contract is a fixed lump sum contract.
- Quality: my house inspector picked up a few defects during the...
- Verified
New Choice / Correct Choice!!!
I was very sceptical about building our own new house before we went to see the New Choice show home.. My wife wanted to have her own home with a layout that suited her.. I just wanted something finished we could walk into with the added bonus of a games room / man cave.. I was wrong!!!
After that first walk around when we loved the layout and the high standard finish, the early stages were pretty easy as we had the best sales consultant, to say she went above and beyond is an understatement, she was with us every step of the way, returning cal...
The reviewer stated that an incentive was offered for this review
- Verified
Great Building Experience
This is the first time that I have built a house and I can very well say that I was very lucky to have New choice homes as my builder. There were some hiccups but overall experience was very good with a great supervisor and sales representative who helped us with our homebuild. Surprisingly, the build took roughly 8 months to finish which we think it's pretty good under this circumstances with Covid and very busy construction market, longer waiting for tradies etc. We were well informed in each step about any waits and what was going on with ou...
Read morer build. In conclusion, NCH was our best bet as they helped us in every step and looked after us splendidly! I am looking forward to shifting into my new home and enjoying the quality build by NCH. I would like to give my massive thankyou to New choice homes team from sales representative (who delivered his promise), our supervisor is a star and made sure the house is completed in time as decided and our lovely client liaison officer who was very proactive in keeping us informed with each step of our build. Thankyou New Choice Homes and we look forward to build with you again in the near future:)The reviewer stated that an incentive was offered for this review
- Verified
Good choice with the New Choice Homes :)
Even if we had a couple of hiccups and issues during the building process, overall we had a good experience with the New Choice Homes.
Our sales representative was very professional and patient when we made a couple of drafting changes, our client liasion officer did a great job during the construction stage with handling all the ordinary and out of ordinary things/events.
The build itself took about 9 months which we think it's pretty good under this circumstances with Covid and very busy construction market, longer waiting for tradies etc.
The final cost was a bit higher than the estimated but it's always the case, I guess.. We are happy with the build quality and with our new home :)
The reviewer stated that an incentive was offered for this review
Find out how New Choice Homes compares to other Project Home Builders
Know better, choose better.
- Verified
Amazing Building Experience!
We honestly had such an amazing first building experience with New Choice Homes. Every person we dealt with went above and beyond for us and took the stress out of everything. The communication was outstanding and we were always pre-advised of any waits and what was going on with our build. The quality of our home is amazing and we will definitely build with New Choice again.
The reviewer stated that an incentive was offered for this review
- Verified
Excellent building experience
My wife and I started looking for a builder back in late 2019. The first stop was one of the big builders who were great to deal with and had a good design but were just winding up a bit expensive. The second a smaller crowd who turned out to be too erratic and hard to deal with. NCH was the third option and turned out to spot on for us.
It was clear from the very first meeting that we would be getting a lot of value from NCH. Features like 30c ceilings as standard were just not available elsewhere on similar priced homes. More importantly, it...
Read more was also clear that we were dealing with a builder who would be methodical, consistent, and reliable. We made heaps of drafting changes, and even changed blocks once, but our sales representative was patient to a fault and worked through each of them. I'll never know if the back-office team were pulling their hair out, but he never let on if they were! The next twist in our building journey was receiving our contracts in the middle of the first Covid lockdowns in early 2020, just as my hours at work were cut. It was uncertain time. Again, NCH were patient and accommodating as they waited for us to get back some certainty in our lives before we would sign. I even received a call from the sales manager at one point. He was very respectful of our situation and did not push at all. Just listened, asked where he could help, and expressed a desire to continue with the contract when we were ready. We eventually received a price increase mid-year as the building industry started to go ballistic. This was so modest though, compared to what I heard the bigger builders were doing. The builder must protect their own interests and make a quid too. We don't begrudge them of that. They were very fair. The patient and methodical experience we had with our sales rep continued with our prestart consultant and construction liaison. Both were extremely prompt with any questions we had, and with any issues that arose. They were not able to answer everything the way I would have liked but I understand the constraints they were under as well and know they were doing their best. I hope they were not too put out by my incessant questions and desire for information!Hi Derek,
What a great testimony - thank you! We are so pleased to hear you found what you were looking for in New Choice Homes. It is great to read about your experience and so thank you for taking ...
Read morethe time to share about each stage in detail and we will be sure to share your feedback with our team members. Thank you again for choosing New Choice Homes as your new home builder and we wish you all the best in your new home.- Verified
Great experience
New Choice Homes have been professional, informative and attentive since the very beginning of our building journey. From the design of our home to the finishing touches, we have many people to thank. Overall, we are so pleased with the quality of our build, we couldn’t have chosen a better builder for our first home!
Hi Craig,
We are thrilled to hear you had a great experience with New Choice Homes and that we were able to tick all the boxes for you. Making sure our customers get the best building experience is o...
Read moreur priority. We wish you all the best as you continue to settle into your new home.The reviewer stated that an incentive was offered for this review
Related Articles
- 2 reviews
- Verified
New Choice Number one
the whole process was great from start to finish the salesman initially explained everything perfectly and honestly the prestart was the best ever they were patient with me with all my changes the prices were reasonable it was the best prestart I have ever had the building process was so good the quality of the work was 100% I have never seen a more perfect build the painter was the best ever seen I could not be happier
I have built many houses this as been the best build ever I highly recommend New Choice
Hi Hamlet34,
Thank you for your feedback and for choosing to build your new home with New Choice. We are delighted to hear that you have enjoyed your experience with New Choice and we will share your...
Read more compliments with our team and we wish you many years of happiness in your new home!- Verified
Happy with end result
After visiting many display homes for the better part of a year, we decided to go with New Choice because of their practical, but good looking, designs that made sense to us. After choosing a base design, the New Choice consultant walked us through the process of customising the design to our liking. The build commenced in December and was handed over in August - not too bad at all during the busy construction market at the time. No major complaints with the workmanship and construction quality - any minor issues were dealt with quickly and efficiently. The place looks great and was very professional. Overall, definitely happy with the end result!
My building licence number is: BP2020.2935.1
Hello Anl,
Thank you for taking the time to write your review. We appreciate the feedback and we are very happy to hear you loved building with New Choice Homes. We wish you all the best in your new home!...
Read more Kind Regards, New Choice HomesThe reviewer stated that an incentive was offered for this review
Find out how New Choice Homes compares to other Project Home Builders
Know better, choose better.
- Verified
Happy Days
After thorough research of the top tier builders, I came across New Choice Homes. After narrowing it down between three builders, after careful consideration, I elected to build with NCH.
I spoke with Lisa about building my home and I immediately felt that I was in good hands as she is extremely knowledgeable and an expert in her field. I was guided by Lisa and supported from start to finish and I was able to do a lot of this from a remote location in the Pilbara where I live. Lisa made this an extremely easy and stress free experience. A big t...
Hi Happy Days,
Hi, thank you so much for taking the time to make a review. It was wonderful to read your comments and know that your building experience with New Choice Homes was enjoyable. It is fan...
Read moretastic to hear your comments regarding the excellent trades and communication you have received from all our staff. we wish you all the best in your new home.The reviewer stated that an incentive was offered for this review
- Verified
My beautiful New Choice Home
Thank you to New Choice Homes, and my building team of consultants, liason officers and site supervisors, for making my dream of home ownership a reality. Their service was incredible, the workmanship wonderful and the house was built and handed over sooner that expected. There were no suprise costs at all, thanks to the comprehensive stages of design and prestart. NCH went above and beyond to ensure all my requests were met and questions were answered. Their attention to detail is a selling point for the company, and they delivered exactly that. My house is beautiful and I am so grateful for the team at NCH. I highly recommend them and would confidently build with them again.
Hi Happy Client,
Thank you for taking the time to leave your feedback. We really appreciate your honesty and your willingness to recommend our services to others. We are delighted to hear that you ha...
Read moreve enjoyed your experience with New Choice and we hope to build you another home in the near future! But in the meantime we hope you continue to enjoy your New Choice Home.The reviewer stated that an incentive was offered for this review
- 2 reviews
- Verified
Good experience from the start until end. Just love my builder.
Strongly recommend my builder - New Choice Home
This is our first build, and we were told by friends who have experienced building before that we should not go for a small builder. But I can tell them they were wrong .I had a great experience with my builder – The New Choice Home for my first experience and the most important point is we had a good experience. Especially around this crazy, peak period in the building industry, everything is on time as normal, great quality, fast response from the consultant (Neil, we are extremely appreciated ...
Hello Venus,
Thank you for the excellent feedback. It's great to hear that you decided to build your first home with New Choice and we're glad to hear you appreciated the quality workmanship that wen...
Read moret into the build and that the New Choice Homes team have delivered everything you've asked for. Thanks again for sharing your experience and for your recommendation and all the best to you in your new home.Find out how New Choice Homes compares to other Project Home Builders
Know better, choose better.
- Verified
Great result in the end.
We have collected our keys today and couldn't be happier!
Initially we did have some teething troubles with regards to contacts and dollar amounts which were not fully communicated to us at the time and did become a bigger issue at the very end but certainly wouldn't say it damaged our relationship with New Choice.
There was a price hike due to the increased building demands based on trades putting their prices up to they can claim more of the grants which we at the time were not eligible for. So that sucked.
We engaged a building inspector ...
Hello HKC,
Thanks for taking the time to make your review and we're so happy to hear your Building Inspector thought your home was an exceptional build quality. With regards to the price adjustment, ...
Read morewhilst we were very fortunate to have the stimulus provided to our industry from the State and Federal Governments, it did create some challenges that the building industry needed to manage our way through, but I'm glad we got there in the end and that you just love your new home now that you're in.The reviewer stated that an incentive was offered for this review
- 2 reviews
- Verified
Fanastic building experience incl additional assistance 4 years after build
Having built my own home with a big named builder and having a heap of issues, I wasn't really looking forward to building a dual key investment property. I was referred to New Choice and have to say the total experience was so much easier. From beginning to end my involvement in the process was minimal. Early design changes were quick to sort out and without the lengthy back and forth I had experienced in the past with another builder. Build was on time, the site manager actually supervised and site managed and if there were any issues tha...
Read moret occurred I had no idea they had occurred as they would have ben dealt with internally between him and the trades. Given my lack of involvement during the build, I had expected a heap of repairs and fixes at the first pre-completion meeting but I was truly astounded to only find a single minor issue with a kitchen cabinet door that the supervisor had already noted before I had picked it up. I had my usual checklist as I cover everything in my inspection checks but this one minor issue in total, meant actual handover was very quick as there wasn't a list of things to be fixed. Handover went smoothly and the dual key property has been tenanted since Dec 2016 now without any issues. I have recently had a need to contact New Choice to obtain the floorplans and details regarding the cabinet makers as I wanted to add an additional single cabinet to one of the kitchen areas. Nick was more than happy to provide me the plans and the final addenda as I couldn't find my copy. He had no issue with me contacting the cabinet maker direct to see if they could manufacturer a single one of cabinet for me. To get that service almost 4 years after my build was excellent. I have had need to make contact with New Choice on a couple of occasions since the build to ask for information on some things unique to a dual key build such as the sub metering of power that was installed by their electrical contractor. Again no issue with me contacting their contractor and I would add that their electrical contractor was more than happy to provide me assistance with my questions. Thanks to Nick, Brook, Brad and Melanie for a pleasurable building experience end to end. DerekHi Derek,
It's so great to hear reviews from people who have built some time ago with us, so thanks for taking the time to make your review and to share your experience. We truly value our customer s...
Read moreervice very highly here at New Choice and so we're always happy to assist with any queries you may have, no matter how long ago you built.- 2 reviews
- 1 like
- Verified
Perfect from start to finish
After being burnt by 2 well known building companies, we came across New Choice Homes. We spoke to their sales professional about our dream home, right from that point he became personally invested in making this happen. Our sales professional went above and beyond! Today we have been in our new home for 6 weeks.
NCH were easy to deal with, their communication was fantastic, always keeping us up to date with progress. Our building supervisor was on the ball and ensured everything was done to high standard and on time. Office staff were ...
Hi Suzanne,
Thankyou so much for your wonderful review. We're over the moon to hear that you had a great building experience from start to finish with New Choice Homes and your feedback will be passe...
Read mored onto everyone at the office. Thanks for the recommendation and we hope you enjoy many happy years in your lovely new home.The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi everyone,
I'm a first home buyer thinking of building with NCH and noticed that there's only two 1-star reviews here (though both are terribly frightening). One of them said that their lawyers take down negative reviews. I wanted to know:
1- Is it possible for companies to remove negative reviews? (in that case this whole site would be a scam)
2- What experience have you had with this builder? Pros and cons objectively????
Thanks all for your time :)
Hi, I noticed when I posted my negative review they removed my sales rep name but if it’s a positive review then they keep the name included which is defiantly dodgy.
If you deal with them make su...
Read morere you read everything and don’t get rushed. I’m currently in the process of getting charged an extra $1200 on top of my $1500 deposit even though my finance declined. I confirmed with my rep multiple times if I would get changed any more than my deposit if my finance declined and then now I have been sent another bill.Hi, I have built with them and they were great..not problem at all..very helpful, price was competitive and the quality of the home is a lot better then some of the builders out there..
Thanks guys. Both opinions very helpful. Anyone else here who could kindly share their opinion?
Can anyone give me the full contact details for Ross??
Hi Marc, Ross no longer works for New Choice Homes. Can I help you or have have another consultant call you?.
Thats ok thanks someone else has kindly passed on his details.
I read the review by Dan titled 'What a Disgusting NIGHTMARE!!! Minus Zero' published on Apr 06, 2016. Has anyone had similar bad experience with the same builder?
Hi Jim
Our experience with New Choice Homes was nothing but excellent. We had no problems at all and have been totally satisfied with our house. All the staff were very helpful and professional and a...
Oh Again NHC, What an accusation when we are in the Building Industry and my partner and I can see how disgusting and poor workmanship the work is, all just cut corners!!
you can explain Jim, how com...
Typing mistake: Cover meter says 10-20cm when your Engineer's says it should be sitting at 3cm
Get an answer from our members and New Choice Homes representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Casey,
Thank you for taking the time to write this great review! We appreciate the feedback and we are very happy to hear you loved building with New Choice Homes. We wish you all the best in your new home!...
Read more Kind Regards, New Choice Homes