Nylex Automatic Hose Reel 30m Questions & Answers
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have a30 meter nylex retractable hose for 4months. at first it would not retract until 6 attempts. now all it wants to do is retract. what the hell is going on??? I will never buy nylex again. Lost my receipt. Will a mastercard statement do??? Or how can i fix the issue!
Good Morning Peter. Thank you for taking the time to review our product, and sorry to hear you are having problems with your purchase. To assist further with this one, can you please contact our customer service team on 1300 381 559 or alternatively email us at nylex@amesau.com and we will try and assist in resolving this issue for you. Kind Regards, Nylex Customer Service
My hose is leakin, but leaking from the bottom how to fix thanks Gavin
Hi Gavin, Please contact customer service who will be able to assist with your inquiry further. You can reach them at nylex@amesau.com or on 1300 381 559
Well I've actually bought five Nylex automatic houses and they have now all filed within 3 1/2 to 4 years some Annie lasted 13 months and when I asked for warranty well they said if you can furnish us with a receipt. We will look at it. All I can say is I have always bought Nylex for over 50 years but now I can only say their product does not come up anywhere near to standard and their warranty is absolutely useless it doesn't last 25 years I had a separation from my wife and bought a little house and I wanted it to be watered easily with retractable hoses and now all I have is five failed Nylex hoses. Very disappointing but I wouldn't of thought Nylex would destroy their name that easily interesting
I have a nylex retractable garden hose the blue and white one. it starts leaking from inside so i opened it and found out that where the hose is connected to the center of the unit it broke. Very bad cheap plastic plastic. It is hardily used, and the hose is clipped there was no way that you pull on the connection.But it broke where the clip is applies. Very cheap of rubbish. Also, as i read that there is no replacement parts.
Good Morning Joseph, Thank you for taking the time to review our product, however, I am sorry to hear you are having problems with your purchase. Thank you for contacting our friendly customer service team and we will continue to try to resolve this issue for you.
Kind Regards, Nylex Customer Service
Well as you know there was a problem with your product. you had many complains as i understand. You can at least supply a better part. i cannot see that someone can be injured with the retractable spring. I will wait to hear from you in the near future and solve the issue.
My Nylex retractable hose keeps getting stuck. How do I fix this. It is very frustrating and is putting me off the brand
Good Morning JP, Thank you for taking the time to review our product, however I am sorry to hear you are having problems with your purchase. Please contact our friendly customer service team on 1300 381 559 or alternatively email us at nylex@amesau.com and we will try and assist in resolving this issue for you.
Kind Regards, Nylex Customer Service
My reasonable new Nylex retractable hose (perhaps 12 months old) does not lock in place. What can I do to solve this?
Good Morning Graeme Thank you for taking the time to review our product, however I am sorry to hear you are having problems with your purchase. Please contact our friendly customer service team on 1300 381 559 or alternatively email us at nylex@amesau.com and we will try and assist in resolving this issue for you. Kind Regards, Nylex Customer Service
My Nylex was leaking internally. This seems so common. The internal connector where the hose fits cracks or breaks clean off. Trying not to throw mine in the bin. it is out of warrantee and no replacement parts available. I did contact the support team to see if I could get the part. Answer, No. Very disappointing Nylex
I mine just keeps retracting it won’t stay out
Contacted the support team again. they are trying to see if a replacement part is available
Hi Chappy How did you go with this? I have the same issue with mine. The internal white connector is broken while the rest of the hose is fine. Kind Regards AA
Has anyone had any luck in getting the parts required? Same issue, broken internal connector.
The water pressure may have damaged my sisters hose. She has a manual reel hose. I heard a pop and the hose came out exposing a spring. How can I repair this literally less than a few months old. Thank you
Sorry I should have been more specific the tap was on blast however I had the gun on off I ran round the house to turn the tap off but it was too late
Good Morning, Thank you for taking the time to review our product, however I am sorry to hear you are having problems with your purchase. Please contact our friendly customer service team on 1300 381 559 or alternatively email us at nylex@amesau.com and we will try and assist in resolving this issue for you.
Kind Regards, Nylex Customer Service
I need to disassemble my Nylex retractable 30m hose reel. Yes, I really do need to disassemble it!
I have a Nylex retractable hose that won't "lock" at the desired hose length and constantly wants to retract. Can this be fixed?
There is a spring system inside which is virtually inaccessible. The issue is if you still have the receipt and under warranty is best to let them deal with it for you. If not under warranty, then I’m afraid you have a dead weight which is similar to what I ended up with and hence was placed in the hard rubbish collection pile.
Good Morning Peter, Thank you for taking the time to review our product, however I am sorry to hear you are having problems with your purchase. Please contact our friendly customer service team on 1300 381 559 or alternatively email us at nylex@amesau.com and we will try and assist in resolving this issue for you.
Kind Regards, Nylex Customer Service
My advice is to bin it and buy another brand. Very Very disappointed with mine as it did the same thing. No joy complaining to Nylex. I went with Holman because i could not afford a Hoselink (which are the best by far) Will NEVER buy Nylex again!
I have a 30-35 meter ordinary hose and got sick of winding it up all the time so I went and bought a 25 meter nylex hose real and have to be honest it’s putting out rubbish pressure the sprinkler is going at least a meter and a half less of the distance compared to my ordinary hose what can I do to resolve my issue and have a automatic wind up system thanks
Good Morning Mitchell, Thank you for taking the time to review our product, however I am sorry to hear you are having problems with your purchase. Please contact our friendly customer service team on 1300 381 559 or alternatively email us at nylex@amesau.com and we will try and assist in resolving this issue for you.
Kind Regards, Nylex Customer Service
We have just purchased a Nylex retractable house and it is leaking internally what do we do ?
Good Morning, Thank you for taking the time to review our product, however I am sorry to hear you are having problems with your purchase. Please contact our friendly customer service team on 1300 381 559 or alternatively email us at nylex@amesau.com and we will try and assist in resolving this issue for you.
Kind Regards, Nylex Customer Service
Our nylex hose was pulled out to far and now will not retract Are you able to tell us how we can fix it.? Can we unscrew everything and see whether can get it going or is it stuffed
Regards Morris Williams
Good Morning Morris, Thank you for taking the time to review our product. So we can assist you further with your issue. Can you contact our friendly customer service team on 1300 381 559 or alternatively email us at nylex@amesau.com.
Many Thanks, Nylex Customer Service
Why our Nylex water pipe is not going automatically inside the hose after I finish watering to the garden. Can anyone help me please what should I do now?
Good Morning/Afternoon Resh, Thank you for taking the time to review our product, however I am sorry to hear you are having problems with your purchase. Please contact our friendly customer service team on 1300 381 559 or alternatively email us at nylex@amesau.com and we will try and assist in resolving this issue for you.
Kind Regards, Nylex Customer Service
Is there a way to open and get access to the reel itself?
My Nylex hose reel at times sticks and stops when I want to operate it. I have to pull the hose in a in and out function to use it. What is the cause of this. Tony
My Nylex hose reel keeps locking when I try to retract the hose. To rectify I pull the hose out fully and it retracts. Next time I use it, same problem. Any thoughts please Roger
Why would water pressure be affected by length of a hose reel?
Internal diameter of hose is less hence volume at outlet is less and pressure reduces. A Gardena long reel has proved to be ok
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