During the periods between June 18th, 2019, and July 24th, 2020 Orbit Homes was offering reviewers the chance to win 1 in 5 $100 WISH Gift Cards as a means to encourage them to write a positive or negative review. It is possible that reviews during the terms of that offer were written by customers who received such a reward. Previous incentives: November 1st, 2014 until October 30th, 2018, Orbit Homes offered each reviewer a $50 Bunnings Gift card (applicable to both positive and negative reviews).
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Here we go again - New Home Build #3
Here we go again.... New Home Build #3
Im about to start my 3rd new home build with Orbit Homes and I am very excited.
I LOVE LOVE LOVE the Caulfield 209 design and I cannot wait to see my finished home!!!
My previous experience with Orbit homes has been excellent - they really do hold your hand all the way.
My advice to new home buyers is trust the process and the experts. Thanks to all the friendly staff at Orbit Homes - you guys rock!
Colour consultant Priscilla
The past couple of weeks we have had our external and internal colour appointments with Priscilla at Orbit homes. We had our externals face to face and then had to complete our internals via phone/email thanks to the Vic lockdown...This was very nerve wracking for us! But Priscilla was amazing, she eased any concerns we had and we found the whole process really streamlined! Priscilla took the time to really understand the look we were going for and she has a great eye for detail, suggesting some small changes that we wouldn’t have thought of and she has truly helped us create a beautiful home, with colours/floors/ tiles/bench tops/wall colours that compliment each other so well. We couldn’t be happier with our experience! Thankyou!
Disclaimer: All ratings are prior to my second CSO!!
There has been hiccups since the very beginning.
Sales person and signing the contract was amazing. He (Julian) was kind, engaging, informative, not pushy. Spend time answering any questions. Followed up post contract signing. Thank you, your an asset to orbit homes.
Then Was meeting our first CSO. This is where the hiccups began. Exceptionally difficult to get ahold of, reading off scripts and not knowing the processes required, min communication, required numerous emails to send invoic...es, always at her own medical appointments, many mistakes in paperwork that were put back on me as the cause, exceptionally disappointing. Sight start date was penciled in for March then April then May just started 5/6/21. Such poor communication from her. Then was the colours appointment- this felt rushed, anxiety provoking. The price list provided is not what is in stock in the show room- you cannot estimate what you will spend because you have to wait for estimates during the appointment. In theory this process works but the item list prior to the appointment doesn’t correlate when the items are not even on the list or on the list but not in the show room. The colours customer service lady was kind- though rushed me through the appointment, and also didn’t know product information. Next hiccup. Took over 6 weeks to get the invoice (despite the CSO informing me if it wasn’t paid in 7-10 days it would delay start date) again numerous emails with the response “I need variations raised”, “it’s at colours and not my area” “let me chase it”
Focus on money and not completion
We started our build with orbit on the 29th of October 2020 and have had issues from the start first problem was with our first CSO [Name Removed] who made our experience with orbit horrible as she told us after our colour appointment and just before our contract signing that we needed to move our house back, she didn't give us no options and was not helpful with the situation to why so we turned up to our contract appointment with [Name Removed] who had no idea what was happening and had a good half an hour chat with her manager and comes out ...in an arrogant tone suggesting that this is a good thing and felt like they were trying to push us to sign quickly Then there was the time for the permits to be completed, I had to do numerous amounts of calls as well as emails to get the plans sent off to the council, I even called the council to make sure those plans were submitted because they said they submitted them a month later then they advised us on. Once the plans were received the build started and everything was smooth until our site supervisor changed. Then we had an issue where they put the wrong front door on the property and wrong colour taps in which we advised them back in February 2021. The Front door issue was resolved within 2 months with a lot of follow up on our behalf. We are still awaiting progress on the tap ware in the property and we even suggested a solution which they advised us was completely impossible to put the bathtub and flooring in before the tap ware arrives but they refused to do this option as it was a "silly" suggestion as they need to replaster, waterproof and retile again. Beware first homebuyers as once you pay 90% of your progress payments they will slow down the work and just advise you of silly excuses without getting the work done, the front of my property still has not been painted, the door handles and the flooring are still waiting to go in and we only have 1 weeks work left and this has been from past 2 months since we paid our 90% and our QA inspection has been changed multiple times to different months. So please beware of trying to go with this company as you may have a fun and stressing experiences like mine.
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ORBIT HOMES: IDEAL BUILDING EXPERIENCE
I recently built with Orbit homes and I could not be happier. From the first meeting with my sales consultant to the handing over of keys, the experience was exceptional.
Chris was a great Building Superviser and my Customer Service Officer Mikeala kept me updated every step of the way, helped with every query and was very pleasant to work with. It was great to have the confidence of knowing where my build was at each stage.
The workmanship of build and value for money was great.
From the personal experience I have had building with Orbit Homes, I would highly recommend them to anyone.
the best and easiest building experience
we have our walk in on friday and i couldnt be more happier with how our build went especially when our site supervisor nav took over he was so available to all our questions and followed everything up with us. also our CSO vanessa was the best, great to communicate any questions or queries we had. so happy with the overall experience☺️☺️☺️
Love our home!
Our build was managed very well once Chris took over. He even gave us ideas along the build. Our CSO Vanessa was very responsive and helpful too. House is beautiful and love the premium inclusions we had. Some contractors they use they need to stop using due to lack in quality of work but otherwise we have an amazing home thank you
Review collected in partnership with Orbit Homes
Really Happy With Our New Home
We love our new home. All of the trades-people that we dealt with were lovely, polite and had a high standard of craftsmanship. We had one hiccup with our kitchen bench but the management team handled it brilliantly. Final cost of the home was exactly what we agreed in the contract & it was completed right on time. Requests for little touch ups after handover were handled with the highest priority. Orbit Homes are a professional & fantastic company to deal with, from the initial Sales experience right through to handover! Thankyou to our CSO, the management and construction team for a great result. Should we wanting to build again, we'll be choosing Orbit Homes.
So far the experience has been great, Orbit have gone above and beyond to meet some of our needs with time frames that other building companies wouldn't even look at. The sales team were great to deal with and very knowledgeable. Our customer service officer has been on top of everything which fills us with confidence.
Looking forward to the build.
So Far it has been amazing.
I hope you're well.
I have not yet build with you and still at the first stages, However, I have been amazed, firstly your sales person E.R who was always helpful and genuine, the part where I was wowed is from my customer service officer T.W, I know I shouldn't include any names, but how can I not, she has been nothing but amazing, always (and I mean always) going above and beyond and extremely helpful, she is the most friendliest person I have met/spoken to. Was amazing knowing her and E and they are both a huge asset for Orbit.
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Awesome Customer experience
Julian has walked us through our first home build and has explained everything to detail step by step. His expertise and reliable contact has been immeasurable to getting us started. We are building the Aspendale 262 great house on display and has everything we are looking for in a new home.
Excellent and Professional Service
I liked Orbit because there was not much of a gap between the base price of my house and the one on display. El-Rassy helped me find the four-bedroom design that could not only suit well on my "irregular" land, but also ticked almost all the boxes of my dream house.
In terms of the cost, the BASE price was not cheap compared to other builders. However, the UPGRADE PACKAGE made the house really worth it. El-Rassy helped with a comparison of the final price after inclusion of all the upgrades which turned out to be reasonable.
For colour select...
So far we have had all the helpful staff down at Orbit homes in Clyde make our experience of building our first home easy. No questions are too stupid and they have excellent responding time! Always happy to make adjustments to plans on order to make our dream home. Thank you especially to Mark, Tony and their handy side kick April (who they'd be lost without)
Simple - No Fuss for First Home Builder’s
The process was simple, fixed costs and lots of inclusions. My many, many questions were promptly answered and I was made to feel at ease rather than annoying as others have made us to feel. We recieved all the paperwork, and got a personal tour through the display home so that we could best visualise the layout of our future home!
Very excited to build our first home with Orbit
Orbit Homes have been amazing so far!
Our journey with Orbit Homes begun when we were browsing a local Display Village, searching for our first home builder.
We begun speaking to Rodney Adams who took time to understand what we were looking for. Rodney was successful in finding exactly what we were after and went out of his way to open the display home after hours, to ensure that we were confident in making our decision to pursue this opportunity. As first home buyers, we had many questions that were all promptly answered by Rodney in a way that was easily understood.
We hope that the rest of our home building process is as seamless as it has begun!
Questions & Answers
How long you guys take to build single story home?
Hi Max, it depends on the home designs & location, but approximately (pending no delays) 150 Days.
Hello there- do you provide a formal quotation to construct the house?
Yes we do Abhay, you can view the journey you will take here
Building in VIC https://orbithomes.com.au/vic/building-with-orbit/build-process/
Building in QLD https://orbithomes.com.au/qld/building-with-orbit/build-process/
Do you usually take 7-8 months to complete a single storey home or is it just with my case? If you take this long for a single storey how long do you take for a double storey little bigger home?
Hi Peter, it depends on the size of the single storey home.
It can take between 8-10 months for a double storey home - again depending on the size and design details.
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