Ouffer Questions & Answers

Hi There,

Apologies for any inconvinience caused here. Please feel free to contact our support team via support@ouffer.com and they will happily look into this further for you

Kind Regards,

Ouffer

Hi There, Sincerest apologies for the experience that you have had with us recently. If you could send us a private message advising your email address and Order number, we will follow up right away.

Hope to hear from you soon!

Kind Regards,

Ouffer

Hi Angus, Thanks for getting in touch To best assist with your enquiry and any further questions, please feel free to contact our Customer support team via support@brandsexclusive.com.au They will usually respond within 24 hours and are always happy to help

Thanks

Brands Exclusive Support

Hi Kerry We are sorry to hear about your experience with Ouffer. So that we can resolve this issue, we have sent you an email from: support@ouffer.com - can you please check your Inbox and reply. Thank you, much appreciated.

Kind Regards

Ouffer Customer Support

Hi Katherine, thanks for your question! If you've ever purchased Gillette Compatible Razors you'll know how superior they are in the world of razors! I can assure you they'll be of the highest quality and one of the best purchasing decisions you've ever made! Thank you, The Ouffer Team

I'm sorry I couldn't find one .

They wont give you their number and you are lucky if they reply your email. Good Luck

Here is a number for Ouffer but don't expect a reply - 8093 3888

3 of the options offered for customer service cut out

Option 2 to feature your business goes to voice mail and I have not had a return call...

A telephone support line would make their business more transparent and would provide a much more ethical approach toward customer support.

Ouffer Australia Pty Ltd. - Businessweek investing.businessweek.com/research/stocks/private/snapshot.asp?... Australia. Founded in 2010. Phone: 61 2 8093 3888. Fax: 61 2 9247 3160. experiences.ouffer.com ... I found this contact number for them after searching for a bit. I hope this helps

Thank you for your help. I wish the number was promoted instead of kept hidden

I have tried for 3 weeks to call the Ouffer number but cannot get through...good luck to you

Hi David Try the various government bodies that are supposed to assist with such unresolved matters. They are the ACC, Consumer Affairs, Ombudsman and others that I am not aware of. If your payment was made with PayPal contact them. They are a great resolution resource.

Goodluck.

thanks mate will try anything

If you paid by credit card you can dispute the transaction through your bank, who then chase the merchant on your behalf. If you have proof to substantiate your claim the bank will retrieve your money.

Ouffer Australia Pty Ltd. - Businessweek investing.businessweek.com/research/stocks/private/snapshot.asp?... Australia. Founded in 2010. Phone: 61 2 8093 3888. Fax: 61 2 9247 3160. experiences.ouffer.com ...

I found this contact number for them after searching for a bit. I hope this helps

Thanks for your help everyone got a result inthe end but never again ouffer no help there a lot of work from me for our kids to have a holiday should not have to go thru this when already paid a lot easier do it yourself thanks david

May I suggest you contact Ouffer ASAP about the matter as I am just a customer like you.

Their support email is: support@ouffer.com unfortunately, they don't seem to provide a contact phone number. Good luck for a happy outcome.

Cheers

Please email Ouffer customer service to ensure you have valid number and date on voucher.

you could try bombarding them with emails might get some response if your lucky but it will become a very stressfull situation for you good luck

Hi David,

Thanks for submitting your question on productreview.

Could you please provide with me with your Desk 'ticket' number so I can look into your case further.

Kind Regards,

J^

f8bh9a just got a reply from infinity saying the voucher number dosn't match with there reference code well it did a week ago that was untill we tried to book in

Ouffer official don't bother with the crap about I'm going to fix something you have no intention of fixing just more disappointment

Email Ouffer and explain the circumstances. Make it clear that you will formally complain to Consumer Affairs. If you persist they may well refund your money.

Hi Marilyn,

Thanks for contacting us via productreview.com.au

Please contact our support team at support@ouffer.com and we'll be more than happy to resolve this for you.

Kind Regards,

J^

Hi Norman,

I'm sorry to hear that you have not received your vouchers.

Please email our support team at support@ouffer.com in order for us to assist you further with locating your vouchers.

Thanks!

J^

Strangely enough - NO ! Only contact by email :(

Hi Tafi,

You will need to email us directly via support@ouffer.com and we will get back to you within 48-72 hours.

Kind Regards,

Ouffer Customer Care

Hi Kaz,

Can you please provide me with your help-desk ticket # and I will have one of our agents look into this for you.

Thanks,

Ouffer Customer Care

Hi Ouffer, my case #21053. Your customer support Diankarla doesnt seem to read my messages as I keep getting responses that ask me to do the things that are no do-able and as a result, that is why I have sought a refund (credit to my credit card). I dont want a credit as I just cant contemplate ever having to deal with customer support ever as they dont respond on a timely basis and when they do, they dont actually do anything to help resolve the issue. Just sending an email with nothing (because they dont actually read nor absorb what the issue is) is not a response. The supplier has confirmed she was happy to provide a refund as she is unable to fulfill the offer. Thanks heaps.

Mincha I think they are however im not too sure. Sorry I can't help any further

I think they are same. As of now, groupon, spreets, scoopon, cudo control more than 92% of deals market. I've already got burnt with ouffer, you can see the comments over here, they are terrible, better be safe than sorry.

Hi Mincha,

Ouffer and Deals.com.au have merged, Please feel free to read about it external link 

Kind Regards,

Ouffer Customer Care

Mincha, so here you go. These guys will say "terms and conditions", "apologies", "sorry" but finally "no refund". They have been told to use all these jargons but no money should be given back to the customer at any cost.

Well thanks for telling me you have merged I will now never use deals.com.au again

Hi Porsche,

We have responded to your review and will be in touch shortly.

Kind Regards,

Ouffer Customer Care

Hi Viv,

Please rest assured that our CS team will be in touch soon regarding your purchase.

Kind Regards,

Ouffer Customer Care

Hi Jade, I received them eventually, but they dont work. They switch on but you cannot access WIFI with them, they have no android apps loaded (no google play store either), the touch screen doesnt work and one of them continually switches itself off.

I have been continually emailing, ringing them but have not yet received any replies. They truly are a rip off organisation and I cannot believe that this has not been bought to peoples attention by the news or consumer watchdogs. I wasnt aware of anything bad about them before I made the purchase now I'm $200 down and very,very angry.

Thanks for your information Tracey, you are deffinetly correct in everything you say, so the conclusion is your dammed if you get the tablet and dammed if you dont

Hi Jade,

I'm sorry to hear that you have still not received your purchase. Please email us direct at support@ouffer.com and we will be more than happy to assist you.

Kind Regards,

Ouffer Customer Care

I have emailed you about 10 times, emailing you does nothing i want this resolved!

No idea sorry. The email address I have been sending my queries to is support@ouffer.com Let me know if you get any response with Help desk. Pretty much about to give up, luckily I only bought 1 voucher from them unlike some reviewers who spent hundreds. Thanks!

There is no help desk – just an email. That is how they can keep stalling you.

Hi Mariya,

Our help-desk is where all emails are sent through to for any enquiries. Please email support@ouffer.com for assistance.

Thanks,

Ouffer Customer Care

Hi- I did not have a phone number- on the positive I did hear from them yesterday saying they are going to refund my money- will let everyone know when it the money appears in my account.

try 8093 3888, and guess what ? you will most likely get an answerphone message, I have tried all the options on this number and once again NO RESPONSE, no call back, no refund, no product.

Hi Sandy,

We have responded to your request and will be in touch soon regarding your order.

Regards,

Ouffer Customer Care

It has been such a long time since the purchase and all I receive is a promise of someone getting in touch to resolve the issue, can you advise a time frame within which this will be resolved as it has gone on long enough with several emails and no real action, just automated responses.

Hi Sandy,

I'm still waiting on a reply too... I haven't purchased a watch from Ouffer, so cant give you any feedback on that. I won't be buying anything from Ouffer ever again.

Hi Sandy. Your could try making a formal complaint through ADMA. I'm not sure if it will help, but It's worth a try. external link 

Thank you for your advise i will make a formal complaint today. I most certainly will not be buying anything from them either. Did u resolve your issue with Ouffer?

Yes it happened to me. I bought an Akribos watch for over $200, by the time they got back to me I had already moved out of the apartment that I put the shipping address under. I asked them to change the shipping address since I had moved and they said they couldn't because the deal has ended. Well if I knew it would take so long (in the deal it said it would ship 4-6weeks after deal ends... which should have arrived in Nov 2012) until 2013 to ship, I would not have bought the deal. Is it fair that I am losing $200 for other people's mistakes? They really need to improve their customer service. I am furious. I will never use Ouffer again. I've had problems with them before too. stay away from Ouffer. Use all the other companies on external link