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Ouffer

Ouffer Questions & Answers

2.0 from 350 reviews

29 questions from our users

Claire S

Claire Sasked

Why do ouffer take a 20% of the cost of the voucher as an 'administration' fee? If it was a fixed amount I could maybe understand but a % of the voucher is just a rip off

1 answer
Ouffer
Lux GroupOuffer

Hi There,
Apologies for any inconvinience caused here. Please feel free to contact our support team via support@ouffer.com and they will happily look into this further for you
Kind Regards,
Ouffer


Gplou

Gplouasked

I am trying to send an email to customer support and it keeps bouncing back saying your mailbox is full. It is about non delivery of an item I paid for which you replied to my initial query about. Any help?

1 answer
Ouffer
Lux GroupOuffer

Hi There,

Sincerest apologies for the experience that you have had with us recently.

If you could send us a private message advising your email address and Order number, we will follow up right away.

Hope to hear from you soon!

Kind Regards,
Ouffer


Angus

Angusasked

I have just received delivery of a pair of male Rowley Ugg boots size 11
They are a size too small.
I take 11 in the u.K., Europe and Australia so I am definately a size 11.
The boots although stamped size 11 must be a woman's size or are incorrectly sized.
What can you do to help me?
My postal receipt number wasLEM4698625
Tax invoice 2061495701029137

1 answer
Ouffer
Lux GroupOuffer

Hi Angus,

Thanks for getting in touch
To best assist with your enquiry and any further questions, please feel free to contact our Customer support team via support@brandsexclusive.com.au
They will usually respond within 24 hours and are always happy to help

Thanks
Brands Exclusive Support


Kez

Kezasked

Hi,
I'm just concerned as I've tried to redeem a voucher that I purchased from your site as I've done many times before but I tried to ring the phone number for the voucher I purchased from you and the phone number is disconnected so I decided to look up reviews for this car wash site at Castle Hill and of the 27 reviews not one person gave them a good review so I'm now thinking that they may of closed down due to awful service.
So what can be done about the voucher I bought in good faith?
Thanking you and I'll wait to hear from you soon.
Thanks again!
Kerry Cavendish

1 answer
Ouffer
Lux GroupOuffer

Hi Kerry

We are sorry to hear about your experience with Ouffer. So that we can resolve this issue, we have sent you an email from: support@ouffer.com - can you please check your Inbox and reply.

Thank you, much appreciated.

Kind Regards
Ouffer Customer Support


Katherine Bennett

Katherine Bennettasked

What is the quality like, for the gillette compatible razors?

1 answer
Ouffer
Lux GroupOuffer

Hi Katherine, thanks for your question! If you've ever purchased Gillette Compatible Razors you'll know how superior they are in the world of razors! I can assure you they'll be of the highest quality and one of the best purchasing decisions you've ever made! Thank you, The Ouffer Team


mincha

minchaasked

what is ouffer's phone number?

3 answers
Michele
Michele

I'm sorry I couldn't find one .

Ainy Indrawan
Ainy Indrawan

They wont give you their number and you are lucky if they reply your email. Good Luck

nikki
nikki

Here is a number for Ouffer but don't expect a reply - 8093 3888
3 of the options offered for customer service cut out
Option 2 to feature your business goes to voice mail and I have not had a return call...


Jen

Jenasked

Why doesn't Ouffer.com have a telephone support line?

4 answers
Jen
Jen

A telephone support line would make their business more transparent and would provide a much more ethical approach toward customer support.

Bill
Bill

Ouffer Australia Pty Ltd. - Businessweek investing.businessweek.com/research/stocks/private/snapshot.asp?... Australia. Founded in 2010. Phone: 61 2 8093 3888. Fax: 61 2 9247 3160. experiences.ouffer.com ... I found this contact number for them after searching for a bit. I hope this helps

Jen
Jen

Thank you for your help. I wish the number was promoted instead of kept hidden


david brunton

david bruntonasked

Is there someway to get your money back from these con artist out of pocket $1999?

5 answers
Jen
Jen

Hi David

Try the various government bodies that are supposed to assist with such unresolved matters. They are the ACC, Consumer Affairs, Ombudsman and others that I am not aware of.

If your payment was made with PayPal contact them. They are a great resolution resource.

Goodluck.

david brunton
david brunton

thanks mate will try anything

Irene0701
Irene0701

If you paid by credit card you can dispute the transaction through your bank, who then chase the merchant on your behalf. If you have proof to substantiate your claim the bank will retrieve your money.


Ting Leung

Ting Leungasked

I have bought 3 vouches from Ouffer. I have been trying to book the wale watching session online many times but unsuccessful, was told my vouchers are incorrect or unvalid. Please explain? Thanks.

3 answers
Jen
Jen

May I suggest you contact Ouffer ASAP about the matter as I am just a customer like you.

Their support email is: support@ouffer.com unfortunately, they don't seem to provide a contact phone number. Good luck for a happy outcome.
Cheers

lopy
lopy

Please email Ouffer customer service to ensure you have valid number and date on voucher.

david brunton
david brunton

you could try bombarding them with emails might get some response if your lucky but it will become a very stressfull situation for you good luck


david brunton

david bruntonasked

Im $1999 out of pocket by the looks of things with no worthwhile response at the moment has anyone got a direct phone number i could call

3 answers
Ouffer
Jamal A.Ouffer

Hi David,

Thanks for submitting your question on productreview.

Could you please provide with me with your Desk 'ticket' number so I can look into your case further.

Kind Regards,

J^

david brunton
david brunton

f8bh9a just got a reply from infinity saying the voucher number dosn't match with there reference code well it did a week ago that was untill we tried to book in

david brunton
david brunton

Ouffer official don't bother with the crap about I'm going to fix something you have no intention of fixing just more disappointment


Marilyn Catherine

Marilyn Catherineasked

Hi Ouffer Customer Care

I bought a Voucher (#26 for a Shellac Mani & Pedi for Lisa's Beauty Clinic). 3 locations have been nominated. I contacted the Fairfield address. They do not accept a voucher and their reason is that there is a new owner to the business & the previous owner has been paid - as a result they cannot provide a service 'for free' to me. No answers from the other phone numbers. Can you please advise or give me a credit? Hope to hear from you. Maz

2 answers
Rob Testro
Rob Testro

Email Ouffer and explain the circumstances. Make it clear that you will formally complain to Consumer Affairs. If you persist they may well refund your money.

Ouffer
Jamal A.Ouffer

Hi Marilyn,

Thanks for contacting us via productreview.com.au

Please contact our support team at support@ouffer.com and we'll be more than happy to resolve this for you.

Kind Regards,

J^


norman  hing

norman hingasked

I bought 2 sets of vouchers on 6/ 6/ 13 Thursday accepting your offer of a half lobster salad for $14 each worth $28 . I received an email stating my payment had been accepted by my Visa card but I have not received any vouchers todate so went to Baby Barramundi at Chifly Square where they told me to contact you as you advertised the deal .Would you be kind enough to clarify the situation?

1 answer
Ouffer
Jamal A.Ouffer

Hi Norman,

I'm sorry to hear that you have not received your vouchers.

Please email our support team at support@ouffer.com in order for us to assist you further with locating your vouchers.

Thanks!
J^


tafi1984

tafi1984asked

hi there
Can anyone give me ouffer's telephone number??
Many thanks

2 answers
Susan M.
Susan M.

Strangely enough - NO ! Only contact by email :(

Ouffer
Jamal A.Ouffer

Hi Tafi,

You will need to email us directly via support@ouffer.com and we will get back to you within 48-72 hours.

Kind Regards,

Ouffer Customer Care


Kaz188

Kaz188asked

Oufer, can you please help me get a resolution as your customer support is simply unresponsive?

2 answers
Ouffer
Jamal A.Ouffer

Hi Kaz,

Can you please provide me with your help-desk ticket # and I will have one of our agents look into this for you.

Thanks,

Ouffer Customer Care

Kaz188
Kaz188

Hi Ouffer, my case #21053. Your customer support Diankarla doesnt seem to read my messages as I keep getting responses that ask me to do the things that are no do-able and as a result, that is why I have sought a refund (credit to my credit card). I dont want a credit as I just cant contemplate ever having to deal with customer support ever as they dont respond on a timely basis and when they do, they dont actually do anything to help resolve the issue. Just sending an email with nothing (because they dont actually read nor absorb what the issue is) is not a response. The supplier has confirmed she was happy to provide a refund as she is unable to fulfill the offer. Thanks heaps.


mincha

minchaasked

Are Ouffer and Deals.com.au affilliated? They offer the same deals. The help system looks identical

5 answers
YiotBot
YiotBot

Mincha I think they are however im not too sure. Sorry I can't help any further

NDPJAI
NDPJAI

I think they are same. As of now, groupon, spreets, scoopon, cudo control more than 92% of deals market. I've already got burnt with ouffer, you can see the comments over here, they are terrible, better be safe than sorry.

Ouffer
Jamal A.Ouffer

Hi Mincha,

Ouffer and Deals.com.au have merged, Please feel free to read about it http://www.smh.com.au/business/big-is-defi64257nitely-better-as-ouffer-merges-with-deals-20120617-20i3c.html

Kind Regards,

Ouffer Customer Care


Porsche 911

Porsche 911asked

I bought the Moet and Anthelion Sauvignon Blanc on December 7th. It never arrived, but has been charged on my latest Visa card statement.
My receipt number is 3820-7456-4046-2851
I have contacted support@ouffer.com and greg@ouffer.com many times but just get the same generic response. How do I get a refund or the Moet and Wine?

1 answer
Ouffer
Jamal A.Ouffer

Hi Porsche,

We have responded to your review and will be in touch shortly.

Kind Regards,

Ouffer Customer Care


viv fruitbat

viv fruitbatasked

Did anyone else actually receive a purchased order from Ouffer / Combined Wines and Foods deal in December ?
Did anyone manage to get a refund ?

1 answer
Ouffer
Jamal A.Ouffer

Hi Viv,

Please rest assured that our CS team will be in touch soon regarding your purchase.

Kind Regards,

Ouffer Customer Care


jade9185

jade9185asked

I brought a tablet on the 25th of october and still have not received it, you emailed me three weeks ago and said it had been dispatched and deleived that week, i am still yet to receive it, i am disgusted with my whole experience with you!

4 answers

Hi Jade, I received them eventually, but they dont work. They switch on but you cannot access WIFI with them, they have no android apps loaded (no google play store either), the touch screen doesnt work and one of them continually switches itself off.
I have been continually emailing, ringing them but have not yet received any replies. They truly are a rip off organisation and I cannot believe that this has not been bought to peoples attention by the news or consumer watchdogs. I wasnt aware of anything bad about them before I made the purchase now I'm $200 down and very,very angry.

jade9185
jade9185

Thanks for your information Tracey, you are deffinetly correct in everything you say, so the conclusion is your dammed if you get the tablet and dammed if you dont

Ouffer
Jamal A.Ouffer

Hi Jade,

I'm sorry to hear that you have still not received your purchase. Please email us direct at support@ouffer.com and we will be more than happy to assist you.

Kind Regards,

Ouffer Customer Care


mariya

mariyaasked

Wht is the help desk...now they are saying they wil provide assisstance while help desk...wht is it now...whts the numbr?

5 answers
nonique
nonique

No idea sorry. The email address I have been sending my queries to is support@ouffer.com
Let me know if you get any response with Help desk. Pretty much about to give up, luckily I only bought 1 voucher from them unlike some reviewers who spent hundreds. Thanks!

Fiony
Fiony

There is no help desk – just an email. That is how they can keep stalling you.

Ouffer
Jamal A.Ouffer

Hi Mariya,

Our help-desk is where all emails are sent through to for any enquiries. Please email support@ouffer.com for assistance.

Thanks,

Ouffer Customer Care


Sandy4960

Sandy4960asked

Has anyone purchased a watch from Ouffer.
I purchased this in October and have still not received it.
Terribly disappointed after sales service.

6 answers
Ouffer
Jamal A.Ouffer

Hi Sandy,

We have responded to your request and will be in touch soon regarding your order.

Regards,

Ouffer Customer Care

Sandy4960
Sandy4960

It has been such a long time since the purchase and all I receive is a promise of someone getting in touch to resolve the issue, can you advise a time frame within which this will be resolved as it has gone on long enough with several emails and no real action, just automated responses.

Sassy023
Sassy023

Hi Sandy,

I'm still waiting on a reply too... I haven't purchased a watch from Ouffer, so cant give you any feedback on that. I won't be buying anything from Ouffer ever again.


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