Panasonic NN-CD997S Questions

Tiffany3y

Why does the turntable does not stop spinning after the cooking is done and food taken out from the microwave?

Ennio 3y

Have you tried calling Panasonic customer service ?

Panasonic DM 3y

Hi Tiffany, It's always best to contact our customer service team if you have any questions or concerns. They're always happy to help and can be reached at 132600. You can also use the link below to chat with one of our staff members. Whatever your preference, we're here to assist you in any way we can!

external link

Thanks

Ross K.3y

Hello I have taken off the outer cover of NN-CD9973 but dont know where the globe is. Bit wary of touching the wrong thing.

Panasonic DM 3y

Hi Ross, thanks for your question, globe replacement should be done by an authorised technician, please call 132600 & the Customer Care team can provide you with the closest one.

Mohammed4y

i would like to purchase ceramic turntable and the rolling ring - my email is mdaqeel@gmail.com

let me know if you have it so that i can purchase

shazza 4y

No sorry can't help

Panasonic DM 4y

HI Mohammed,

Please try one of our spare part distributors that can be found on the link below.

external link

John Chapman4y

Panasonic NN-CD997S convection microwave oven , Third magnetron in 3 years , everyone at Christmas time ??? Any suggestions ?

shazza 4y

Sorry wish I could help you but I have no answers

Panasonic DM 4y

hi John, sorry to hear about this please give our customer service team a call on 132600 and they look at how they can assist you.

Thanks

rickydean5659 3y

I keep getting H97 error code i was told by repairer it could be one of 3 thing or 2 of 3 things each this is $400 to repair

Panasonic DM 3y

Hi Rickydean5659, Sorry to hear this please give our customer service team a call on 132600 and they will be able to assist.

Nigel5y

My nn cd 997s has a slight rattle when the microwave is heating and cooling down sounds like it's coming from the fan

shazza 5y

We had a grinding sound when the turntable was moving.

Nigel 5y

Thanks for the reply Shazza, but mine does it even when the turn table is stationary ???

Panasonic DM 5y

Hi Nigel,

Please give our customer service team a call and they will assist you.

132600.

Thanks

Nigel 5y

Cheers

Lola5y

I have a Panasonic NN-CD9975 and the clock has stopped keeping time, like a clock whose battery is failing. How is this fixed?

Panasonic DM 5y

Hi Lola, it could be a setting, please give our customer service team a call on 132600.

thank

William Augostis5y

Where can I buy one in Brisbane

Koh 5y

Do not buy this expensive model. Reliability is very poor.

Panasonic DM 5y

Hi William, external link

Please use this link to help you locate the product you are enquiring about, also if you need further information please call 132600.

Thanks

Le Rocher T.5y

my microwave oven nncd997s starts and stops after few seconds. Any help?

Deon R.5y

My panasonic microwave dimension 4 the genius is not working. Every time I set the timer and push start a symbol comes up saying h98 and won't start can anyone help me as I dont have the book.

Panasonic DM 5y

Hi Deon, sorry to hear you have an issue with your unit. Please call our customer service team on 132600 and they will be able to assist you.

Thanks

Helmuth U.5y

Have a NN-CD 997S it does not grill, defrost or microwave, it follows the time you set it but after finishing the process everything on the rotating plate is still cold. All lights and fans are working, but the sector which needs power is not engaging,. I would greatly appreciate if someone can hint me what to look for ( I am well versed in measuring and troubleshooting but this one is mysterious to me). Thank you very much. Regards Helmuth.uebel@gmail.com

Youssef H.5y

I use a NN-CD997S microwave, but there is a problem. Sometimes it just doesn't work, when i put the time that i want to heat my food it works fir 2 seconds then turns off everytime

Mike Max996y

We have Panasonic Microwave NN-CD997S , we changed the Magnetron amd it was working but due to miss assembly the fan stacked and 2 days later completely stopped and has no power & all lights are off. We now fixed the fan position and is OK. Can you please let me know what could have happen, the fuse is OK but maybe one of the switches faulty. Which one and where it is, thanks

Panasonic DM 6y

Hi Mike, sorry but we can't give you repair and technical advice. You will need to have the unit inspected by an authorized Panasonic repairer.

David F.6y

Hi, I have a NN-CD997S and it has worked with no problems on microwave only. We have never used on convection. I moved it recently for renovation and when I plugged back in at another position it starts for a few seconds and then showes cooling down. Is there something obivious I can do?

Panasonic DM 6y

Hi David, it sounds like the unit has a fault. Please contact our customer service team on 132600 for details for a service centre to repair the unit.

Sandra j6y

I was using my Panasonic convection oven (which is over 20 years old) on roast pork function. I had food in a double Alfoil tray and a metal temp probe in pork. It was almost finished (after 1 hour) when it made a strange noise so I stopped it. After an hour or so I attempted to reheat Vegas on microwave setting, the machine made same noise and died. Is it worth repairing?

Panasonic DM 6y

Hi Sandra, it is difficult to comment on the repair of a 20 year old unit. Do note we may not have the spare parts in stock for a repair. Please contact our customer service team on 132600 who can provide you details of the nearest service agent.

Luci6y

I have a panasonic convection microwave NN-CD997S. The globe has stopped working. How is this replaced as I there does not seem to be removable cover over the globe.

Panasonic DM 6y

Hi Luci, this needs to be done by a service centre. Please contact us on 132600 for the details of your nearest service details.

Glynis P.6y

My panasonic inverter NN-CD997S goes to H98 error mode, Can you explain what might be the problem

Panasonic DM 6y

Hi Glynis, this indicates a repair is needed with the unit. Please contact our customer service team on 132600.

Paul H.7y

We have owned the NN-CD997S microwave for 6 years and it has been a great tool in the kitchen

Recently we have been unable to use it as when you set the timer and press start it only runs for 2 seconds and shuts down ? No matter if we use the microwave function, defrost the same thing happens.

Can you advise what can be done to resolve this problem. ?

Thank you Paul Harlock

Panasonic DM 7y

Hi Paul, sounds like the microwave has developed a fault, please contact our customer service team on 132600 for further assistance.

Paul H. 7y

Thanks for the response, we have contacted the service center and will be dropping the unit off for repairs.

Valerie Fletcher7y

My NN-CD997S is making a noise when the turn table is working. I have cleaned under everything but it is getting louder.

Veronica 7y

How long have you had it? My daughters mad the same noise as if something was loose. She called Panasonic and was told to take it to her nearest agent, they gave her two addresses to choose from. She did and within 2 weeks they delivered a brand new microwave.

Valerie Fletcher 7y

Thanks I’ve organised to do so on Monday will let you know how it goes

Graham T.7y

We purchased a NN-CD997S a couple of months ago and when microwave is on and the turn table is turning there is a vibration noise. Could anyone let me know what could be the cause.

Liberty 7y

This has happened to me a few times too. The turntable base isn't clicked into its place. Just lift it and slowly slide it around until it drops neatly onto the right spot.

Veronica 7y

Sometimes its due to being to close to a wall or the back. Mine did it because the left side of the back was touching the power point. Sometimes its due not being balanced properly.

Graham T. 7y

Thank you both for your advice I have check your suggestions it is none of those.

Panasonic DM 7y

Hi Graham, please contact our customer service team on 132600, your product may have developed a fault.

Graham T. 7y

Thank you for the reply.

Dave7y

Hi There, When i set my Panasonic NN-CD997 to heat for a minute or so, it runs for 1 or 2 secs then stops with the message 'COOL'. When it 1st happened I played with the temp setting & it worked, but now it has stopped again. In the last few years, I have had a new cooling fan & a magnatron replaced. Is there a temp sensor which could be faulty.

wambat 7y

hi Dave before you always use the microwave, press the stop/reset button. this should rectify your problem, if not you will need to contact panasonic .