I scheduled in 2pm on Wednesday to have my apartment cleaned in Sydney with Paul's Cleaning Service and received a text confirmation from Fantastic Services? They told me they are the same company but I got a more expensive quote from Fantastic Services, which was why I went with Paul's cleaning service.
After confirming 2pm Wed, I scheduled my day off work in Newcastle, drove down to Sydney Wed morning and Fantastic Services called me at 2pm saying they can't make it!? They asked to reschedule for the next day but I was planning on driving b...ack to Newcastle for work on Thu. I ended up having to stay in Sydney and rescheduled Fantastic Services for 8am to 9am, they did not get to my place until after 9am. They said it will take two hours for cleaning but it took more than 3 hours and I had to get them to shut the door behind them and wasn't able to check the place because I had to return my keys to the real estate agent by noon. Fantastic Services and Paul's Cleaning were extremely unprofessional. If they are going to cancel, they should let us know at least 12 hours in advance. Cancelling on me at 2pm when my appointment at 2pm is completely unacceptable. My drive down to Sydney was a complete waste of my time. I am very disappointed with them.
Affordable and a great job! well done guys. Very professional and hard working. Many thanks for great service. Would definitely use again. I would highly recommend them and will use them again.
The reviewer stated that an incentive was offered for this review
After builders cleaning
Frank and Carlos did a fantastic job our tiled floors were full of grout plaster and paint which I had no way myself to get it off, we are more than happy with the job they did, we highly recommend them to anyone thanks guys !!!
They did a terrible end of lease cleaning and we paid $$$ for it. I even forwarded them a copy of the lease agent’s report about their lousy cleaning and when I complained about it, they ask us for more money to clean it again. We have to reclean our apartment by ourselves. To think we paid them $$$ to do it
Organized to have my oven and stovetop cleaned, the reality was very different from the advertised service. As has been already mentioned in reviews this company comes under the umbrella of Fantastic Services (which I had previously used for carpet cleaning and been very happy with the results so I wasn't overly concerned about my booking being redirected to them although I thought it rather unusual). I had booked the service and had to rearrange it for an earlier time which they accommodated at short notice. The cleaner arrived half an hour ea...rly as he told my husband he had a personal appointment. Unfortunately I didn't see his work until after he left and was surprised at the average job of the oven and what seem a very superficial clean of the stove. I rang and complained to the cleaner (he had left his card) who insisted he'd cleaned thoroughly. I then rang the company and they said they would get him to come back and finish the job in the afternoon. I then received a text 20minutes after the appointed time that he was running 90 minutes late! Rather fed up by this stage I decided to cancel the appointment feeling that I didn't want the same cleaner to do another mediocre job. I was offered a discount voucher for another service and thought that was the end of the matter only to have the cleaner turn up on my doorstep protesting that he hadn't receive the cancellation notice! The only reason I have given three stars is for the girls in the office I spoke to who were very helpful and did their best to solve the issue and were most apologetic. Not sure whether I would book another service though.
I hired them for a End of Lease cleaning for my 2 bedroom unit and they did a half-arsed job. They left the top of the cupboard untouched, stains and dust still visible. I did not get my full bond back. My landlord laughed at me and said I got scammed by the cleaners. Seems like I did! I called them up to complain, but all they can give me was a discount voucher for future use. Why would I even want to use them for the next time or recommend them to anyone else? No way. Very dissatisfied.
- Verified customer
Great cleaners and excellent customer service.
Very professional and they were always checking in with me that I was happy. They encouraged me to check their work and where there were things that were missed they were more than happy to redo it. They just wanted me to be happy with the finished job and I was very happy!
Review collected in partnership with Paul's Cleaning
- Verified customer
Amazing service and incredible results!
Yesterday we booked our cooker and electric hob to be cleaned along with three bedroom carpets. The team turned up spot on time, managed to get the stained rings on the cook top off, the ovan gleamed and the carpets looked great. I couldn’t recommend them highly enough.
Review collected in partnership with Paul's Cleaning
- Verified customer
The oven is amazing and looks like it's brand new!
The communications from the company were excellent and the people they sent were very thorough. The oven is sparkling! We needed an oven clean as I am unable to reach down to get in there - and it's lovely!
We have booked the company for a spring clean and on for a regular clean, and I look forward to a sparkling house soon!
WORSE OVEN BBQ CLEANING EXPERIENCE EVER
Firstly my normal cleaner was booked, so I rang Paul's and I booked a service with a diptank to clean my bbq and oven. Then I got called back to say there was no diptank, however their cleanerS would do an equal if not better job.
On the Saturday a 24 year old student arrived, large bottle of degreaser and a some stainless steel wool in his hand. He clearly had no idea what he was doing and proceded to clean the oven for more than 3 HOURS and then tell me he couldnt do the job and left, leaving a large bottle of degreaser behind and a clea...ning job for myself. At the time I rang the supervisor and explained the problem, and I was told they would organise someone to come on the Tuesday with a dip tank. Now, on Monday night, two days before I have to leave the house for sale, I am refunded my money and told it is not possible to do the cleaning. This is a crazy situation to be in and for $350 I would have expected someone who knew how to actually clean ovens and stoves.
Perfect weekly service
Our regular weekly service is fantastic. Always on time, great communication, trustworthy, friendly and great cleaners. They always are able to do extra random jobs weekly, which helps so much!
Fraudulent. Paul's Cleaning Sydney does not exist ...in Sydney. It is a made up website and is really Fantastic Services Praham in Melbourne. They put a fake voice on the phone, take your job, your credit card details then fob you off to a 1 star rated company in Blacktown called YS Services. The job I asked was to wash windows. They gave me a price. At no time did Paul's Cleaning mention that I would be directed to Fantastic Services in Melbourne, who then palmed me of to this dreadful YS SERVICES. The 2 "Professional window cleaners" promise...d have scratched all my floor to ceiling windows over looking our beautiful Aussie bush view. .8 double hung windows. .they did not wash them but wiped them in circles with wet cloths. This was done without hosing the windows from outside first. 4 and a half months of no rain in Sydney had meant my windows were covered in dust and grit...the wet rags became sandpaper against my window panes. .leaving dreadfully smeared windows ..the re-do did nothing to change this dreadful result. DO NOT use Paul's Cleaning Sydney, EVER...it's FRAUDULENT.
Perfect job , beautiful team !
Excellent job done with the limited time frame, excellent team! Professional cleaning , very orgnsised , even coped with last order change, thank you !
A Fantastic cleaning job!
A well named group! The cleaning job done when we recently moved from our 52 year residence in our home was perfect, we are more than thrilled! Fantastic!!
Great job. Very happy.
Wanted a spring clean for my apartment and was very happy I might even consider a regular service. The carpet is much cleaner and fresher and the hard-to-get spots on my window sills and blinds are now sparkling. The service was friendly and I appreciated the text message updates regarding arrival time. Thank you!
Unprofessional, poor oven cleaning
Extremely disappointing experience with Paul's Cleaning in Sydney Eastern Suburbs. As they advertised, we expected an oven cleaning service that would restore our two-year-old oven, stove top and range hood and surrounds to its near-original condition. The result was far, far from that. Instead, there were still several visible marks, grease and stains. I sent photos immediately afterwards and asked for a refund but instead I was offered a re-clean from the same people who did a poor, superficial clean in the first place! So angry at the appal...ling customer service. They just don't care, it's a franchise service and they just want your money. I have very little hope they get it right second time around but I will never use Paul's Cleaning Service again - and recommend you don't either. Next time I'll stick with a family-owned and operated business.
Questions & Answers
Has anyone used this company for tile and grout clean? Reading the reviews has me freaking out!
Nate T.Paul's Cleaning
We do offer Professional Tile and Grout cleaning service and we would be happy to assist you with it and provide you with our quotes. For more information, please contact us at 02 8310 4745, our customer service will be delighted to answer any questions you may have.
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