Plum Space Zone Questions & Answers
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Will you ever get the lower enclosure poles for your 12/14/16 foot round trampolines back in stock? They've been sold out for more than a year and without a safety next, it makes our trampoline useless.
Hi Heather, Thank you for your enquiry. To better assist you, could you please provide your email address? Alternatively, you’re welcome to contact us directly at support@au.plumproducts.zendesk.com We look forward to helping you further.
Kind regards, Plum Play
Hi, I have a 12ft deluxe trampoline and 2 of the poles that the net is attached to have now rusted off - on your website it says that the frame comes with a 10 year warranty - how do we get this issue solved?
Hi Julie, Thanks for your question. The poles are not considered part of the "frame". The frame is the circular part of the trampoline and the legs. Should you need any further information, please go to the CONTACT US section on our website.
Kind regards, Plum Play
Our 12 ft is about 12 months old. I have had to repair the netting twice now and it is no longer reparable. The rest of the trampoline is good. My kids love the trampoline but I am not so keen for them to be using it without the safety net working properly. What is the process for getting a replacement net? is it covered under warranty? I am in Dunedin, New Zealand.
Since the last time I commented the net on this Trampoline has got worse. I am now dismantling it due to safety issues. I do not recommend this Trampoline to anyone. I wouldn't even give it a 1 out of 5 stars.
Did you get it from the warehouse?
Hi, The standard warranty for this trampoline is 12 months. We offer after sales service for all our customers and are always here to help with spare parts. We hope this has now been resolved, but please contact us should you require any assistance.
Please remember to replace all perishable items every 12 months to ensure the longevity and life of your trampoline.
All the best,
Plum Products
We have been given as a present the 10ft trampoline from aldi for $200 from the grandparents. My husband started to assemble it and the frame has started to buckle. He tried to tighten the bolts on the legs and broke one. Is there a reason why it is buckling?
Hi Mayvis my husband put it together. Everytime we have had a screw break we've gone up to the hardware store and bought new ones to put in it's place and that's stopped the poles sliding down and the trampoline being so different in places.
Hope this helps.
Hi. Yes we guessed we would have to buy stronger bolts. But i still dont understand why the frame is buckled? Is that because the bolts are not tight enough and bringing it together. I really have no idea
Hi, We hope this has now been resolved. We offer after sales service for all our customers and are always here to assist with spare parts. The reason this may have been buckling is because the enclosure net was not installed at the time. Once the enclosure net is installed the trampoline evens out and therefore will reline the shape.
With regards to the bolts - these are available for purchase should you require any replacements.
Please let us know if we can assist you any further.
All the best,
Plum Products
Purchased a 10ft plum trampoline with enclosure & ladder. 3 of the bolts have broken off the leg clamps & the legs look bent & wobbly.
It's not safe. The number I've been given to call in regards to warranty is closed for another week, this is supposed to be a Xmas present for my kids & now they can't use it.
Has anyone else had similar problems & been able to rectify it?
Hi Belinda, my husband went to the hardware store and bought different screws to replace the ones that broke. Ones that are stronger. and haven't had any problems with the new ones screwed in. Hope this helps.
Hi, We hope this has now been resolved. We offer after sales service for all our customers and are always here to assist with spare parts. The reason this may have been wobbly may be due to the surface this was on. Please ensure this is on a flat and stable surface.
With regards to the bolts - these are available for purchase should you require any replacements.
Please let us know if we can assist you any further.
All the best,
Plum Products
Hi - our Plum 12 foot 6 pole trampoline was purchased last Christmas (2013) and already the safety net pockets which go over the poles have disintegrated, and also the netting along the lower edge has ripped and we can no longer use the trampoline as it is not safe. I don't know where to buy a replacement net. I am not especially happy as now we have an unusable eyesore in the back garden. Please can you help?
My padding went after 3 weeks of use... Now 6 months down the line the netting is ripping all around the poles and where the zip is, so I'm looking for my recipet to return it!!! Had enough of it!!!! If you can return yours I would be returning it!!!
Hi,
Kindly contact our Customer Service team on 02 8968 2200. They will be able to find a suitable solution for you.
Kind regards
Customer Service
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