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Porter Davis Homes QLD, Brisbane
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We were very impressed by the great services offered by PD team from their sales team, tender meeting, designing/ interior meetings and great organisational skill of our building coordinator.
Our Sales rep (ED) was a great help in the initial meetings, guiding us through our site plan. He understood our concerns and was very patient in explaining the range of buildings that could fit onto our lot. He was honest in his quotes of the inclusions and exclusions - we were told up front of the expected site cost, cost for variations, budgets. Thanks...
Read more to his estimates, our final contract amount did not exceed our budget. Their team at World of Styles was very patient in assisting us with our building plans and interiors. We had quite a few WOS appointments. We believe they accommodated us as much as they can to fully understand the materials, packages and designs to consider. I couldn't be grateful enough to the Brisbane WOS team for guiding our first build with such care and respect. Our building coordinator (CC) was also incredible in the way she handled our case - the communication could not be any better. She was very pro-active and helpful while we navigate the council relaxation plans and contract process. Now that the council has finally approved our relaxation plan, we look forward to the site start and construction process. We will continue to provide updates for the subsequent stages!
We have moved in the new house last May and soon found out few problems, tried to contact them and submitted the service claims on their home service protal on 10/21, the problems still not solved after 7 months , and they did not even respond my email now . My range hood stop working at first month (less than 10 time of use) , and I have 2 doors can not be closed properly
Hello Zoey
We are very sorry to hear you are experiencing these problems and would like to help....
Read moreRather than respond here, for privacy can you kindly email your details and build number to Product.Review@porterdavis.com.au and we will then be able to follow up? Kind Regards, Porter Davis
Disgusting customer service! After initial consultation with a "sales" person at a display home in Brisbane's Western suburbs, we were told we would have a quote in 3 days. We emailed her weekly for 4 weeks asking for our quote, with each time saying we would have it by the end of the day. (After 2 weeks we figured we were just a number with Porter Davis and found another builder). Finally after 4 weeks we were told that they couldn't build the house we wanted on our block because it wasn't a new subdivision, but tried selling us a more expensi...
Read moreve house and a list of other "expenses" they had to incur to build on our relatively flat block with only 500mm fall. I believe if we didn't email them one last time after 4 weeks, we would never have heard from them again. So happy we are not building with them. Steer clear of this builder unless you don't mind being lost in the cracks and you have deep pockets.Hi Gary
Thank you for your honesty and taking the time to complete this review. ...
Read moreWe sincerely apologise you have not received the great service we pride ourselves on. Your feedback is highly valued and we would appreciate a few minutes of your time to learn more about your experience for training purposes. If you wouldn't mind, rather than reply on this website, can you kindly email productreview@porterdavis.com.au with your name and mobile number, so a member of the Customer Experience team can call you? Kind Regards The Porter Davis Customer Experience Team
Will rate 0 stars but the option is not there.
Not our first home that we have build so we have some idea. We decided to go ahead and build the display house at Newport. Based on the information we received from the sales person we decided to proceed. When we arrived to our colour choice appointment we discovered that 2 of our biggest upgrades are completely wrong and not the same as the display.
1. The Facade $30,900
2. The Staircase $27,000
The display is a 40sqm home and we are building the 35sqm home
We where not advised at any time throug...
Hi David
Thank you for taking the time to write this review.
After speaking with the team in Brisbane, we were made aware that your concerns were addressed....
Hi Porter Davis Customer Experience Team,
My concerns never been addressed the proper way, I’ve been charged extra then what I’ve been quoted I’ve been delayed three months now.
The information that ...
Find out how Porter Davis Homes QLD, Brisbane compares to other Project Home Builders
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- 2 reviews
Personal experience with PD QLD. If I had my time again I WOULD NOT BUILD with this company. Our build commenced in May 2021 and is not expected to be completed until the end of May/June this year. We were extremely understanding of industry-wide delays and accepted months of these however, a complete lack of communication from all levels within the company, inability to manage trades/contractors and ongoing mismanagement of our project has led to our building exceeding a year. Extremely disappointed as our concerns were raised early on with al...
Read morel assurances deadlines would be met. Our personal situation meant we had to be in our house by the end of April (allowing 11month build time - originally quoted 8.5mths) however PD were not concerned with our needs. On the PD website, it quotes respect, integrity and open communication - including portals for regular updates - this has not occurred with our build. At every stage, we have had to chase the SS and management for updates causing high levels of stress and anxiety. Extremely disappointed by the whole experience especially when the team at WOS and our Building Coordinator were amazing.Hi Kimberley
We are sorry to hear about the frustrations you have experienced and would like to discuss this further with you.
Could you kindly email your build/contact details to ProductReview@porter...
- QLD, Brisbane
- Verified
Cheating the customers and dodging : Have not installed the rain water drain pits.
My house yard got flooded from the rain. Finally I found out that there are no drain pits installed as per the plan. The builder failed to show me the original drains instead passed the ball to me saying that they can't take the responsibility after the house handover (I do understand that It's my mistake not checking the drains pits at the handover, however, these are obvious essential features of a house). I directly contacted the builder's plumber and ask him if he could show me the drains. instead showing me the original drains he installed...
Read more new drains and he didn't charge me (It's obvious that he covered the builder's initial fault). However, now I have drains but I had to spend about $3,000 to fix the damages due to flood. further, This flooding water was so concerning as there was a new born baby in the property and we were worrying about lots of health issues such as mosquitos , bad smell ect. therefore I got no option but sorting out this issue by myself rather dealing with this dodgy builder . I'm totally disappointed with this builder.Hi Dan
We are sorry to hear about your story and the frustrations you have experienced. ...
Read more Could you please email your build/contact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further. Thank you, Porter Davis
- 3 reviews
- 1 like
Throughout the whole process, each member of the team we dealt with were amazing. So helpful in the design process thinking of things we wouldn’t have thought of but now can’t live without! Can confidently say we had the best building supervisor who we will forever be thankful for. The finished product is beautiful. We had a budget and the team were able to create a house that exceeded our expectations. We were updated each week with the plans and kept in the loop for set backs. Would build again with PD.
Hi Jiville L.,
Thank you for you taking the time to share how wonderful your experience was. It is great to hear how helpful and professional our team were during the process. We pride ourselves on he...
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We had a great experience with [Name Removed] (from the Rochedale display home). He was very responsive and attended to our queries promptly. We also had a great experience with the team at PD world of Style (Fortitude Valley). [Name Removed], the interior designer, was exceptional in her customer service.
I have to admit, the experience after finalizing the contract and before starting the construction was pretty poor. The contract administrator was not responsive at all. Ruined the whole experience for us. The site manger, now that the construction has started, is also very good.
Hi Sid,
Thank you for you taking the time to share your building experience. We are pleased to hear of the positive impact your sales consultant, WOS consultant and site supervisor had on your overall...
We couldn't be more happier after changed to PD, was with another big builder but got treated pretty bad, the service, staff and their professional advice made us so happy. The sales consultant [name removed] answered all my worries, he is very helpful and professional, the designers helped all my selections with professional ideas and patience. Choosing colors and materials could be really painful, but felt the whole process not rush, they spent hours and hours with you, as they say we are helping you to build your dream home, where you and your family will live in for life. Now my whole family are so excited, cannot wait to start.
Hi Huan,
Thanks for the great review. We are thrilled to hear how satisfied you are with the customer service you have received along your journey so far. We look forward to completing your new home. Thanks again!
Regards, Porter Davis
Find out how Porter Davis Homes QLD, Brisbane compares to other Project Home Builders
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- 4 reviews
- 15 likes
- QLD, Brisbane
- Verified
Poor quality builder, do not be fooled by the look of the display home!
My house is built less than a year, a major leak from the roof that refuses to fix but asks me to go insurance!!?? There are so many defects like the second floor in our bedroom is not even flat, leaking from doors, rust on many fixtures, there are many more! Don't even mention that my house is seriously overdue for 6 months for the handover in the first place!! Our neighbor has the same builder that their whole roof in the garage falls off. The attitude of the manager in the area is just arrogant.
Hi Dreric, thank you for your feedback. We are sorry if we have not met your expectations. In relation to your roof leak, the structural warranty on your home doesn't cover inclement weather. You did ...
Read morehave approx 300ml of rain overnight and hence you were asked to contact your insurance company. Our Customer Experience Manager Denise has tried to contact you to discuss your concerns and assist in any way she can to address/resolve any outstanding issues. She can be contacted on 1300 799 105. Kind regards Porter Davis
Tell me why do we need the roof for?? Because the rain was heavy so leaking is acceptable?? How come it has no problem to anyone in the estate but my house?? Stop finding excuses, QBCC will be involved in this one.
Hi Dreric, unfortunately no roof is built to be 100% water tight. Unpredictable and extreme weather can cause minor leaks and is not something that can be controlled or prevented. As you are aware, o...
Read moreur home maintenance supervisor has arranged for your roof to be inspected to ascertain whether the leak was caused due to a building defect or the result of extreme natural weather conditions. If the report confirms it is a building defect we will definitely take responsibility and organize for immediate repairs. Kind regards Porter Davis.
- 6 reviews
- 2 likes
Sheraton Grange Queensland. This was a pressure build for PDavis as my husband has construction experience and was on site every day, all day. He was observing everything professionally. First stand out error was not installing reinforcing into two piers, which were required for structural support of the double storey window. They poured concrete anyway, no one would admit to the reinforcing’s omittance, then it was delivered two days later. Had to demand an alternative support method, which we eventually got. Had we not picked up on t...
Read morehis ourselves, we believe this would not have been rectified. That was the end of our first site supervisor, the next one was a vast improvement, he tried very hard under busy conditions to fix all issues. Any mistakes they made which then required some demolishing, they were not prepared to reinstate to the original/compliancy level, ie. Jackhammered concrete out and compromised termite proofing, also insulation missing many areas. None of these were voluntarily rectified, only after repeated requests, and then we end up doing some ourselves. Beware of their building supplies, ie. vague descriptions in the Contract lead to cheap products. Always go back and look at the display home if that's what you paid for and expected and argue your point. Shoddy workmanship, the “Its not my job” ran rife. Worst trades were painting, plumbing, brickwork. Better trades were electrician, carpenters, tilers. But its luck of the draw. We expect future issues with their use of “corrugated” plastic ground pipes due to their poor quality and installation. Bent, broken, split, unlevel, too much to mention. Drainpipes and guttering, too many problems along the way to mention, but eventually rectified with our persistence. Their painters used cheaper brand paint than our Contract specified and we paid for, (which can compromise your Warranty), applied less coats than specified, did a poor job all round. You have to be on their backs for all aspects of the painting, which is impossible to do, and they know it. Trades came at wrong times, ie. plasterboarded before house was waterproofed, inevitable water damage ensued. PDavis made many design defects, even though we went with their available “options” for change. They had to later widen concrete pad for a/c unit and other utilities outside. Because we chose some upgraded features, with their consent, ie wider architraves, their design team did not allow for this in their drawings, causing many aesthetic window and door problems. The balustrade was set into the architrave of a door, we were forced to go with a narrower door. Asked for three shelves in galley, they made the shelves 6cm wide (without consulting or checking with us), (apparently their feature shelf default width) so the top shelf ran out of room, and is right up near the ceiling and unusable but their kitchen contractor installed it anyway, and its badly joined together. The “It was in the plan” was their mantra, you had to pick up on these poorly designed details yourself. Overall we achieved a beautiful house, with a few glaring faults, in the space of 10 months, and around budget, but the experience was very disheartening, and only through constant vigilance and negotiation did we get the close to the quality we were paying for and expecting.Hi Carolyn B, we appreciate your feedback and the time you have put in to outline your concerns in detail. We are sorry that it wasn't a good experience and if you feel like we didn't meet your expect...
Read moreations. We will definitely take your feedback on board. However we are glad that you are pleased with the final product and that you have been presented with a beautiful home. We do wish you and your family all the very best and hope you enjoy your beautiful home for many years to come. Kind regards Porter Davis.
- 2 reviews
- 4 likes
JOB ID 128840
Sales Experience -
We had high expectations of PD when we initially signed up with them for our first home build, but it is now continously fading away. We had a great initial sales experience and took our interest for Atherton 26 as our house design. However soon after we signed up for the design our Sales agent handed us over to another agent as she was leaving PD which came to us as a surprise. Since then it was all going down hill. We realized after exchanging few emails with the new agent that she was not given a full pro...
Read morefile of what we had been discussing and it was even difficult at times to get hold of her to get into terms. She had missed many of our design specifications, inclusions we had already discussed with the previous agent and more frustratingly she told us at one point that she could not get into our profile because it was locked out by the system as it was still under the ex- sales agent. We were baffled to understand how this process works and why this handover taken such a toll on us. We at times felt like the current sales agent was dumped with extra cases to handle (from the agent who left PD) on top of her own work load and she was finding it difficult to cope up to the pace. We had so many delayed email replys, not attending to phone appointments promptly and so forth. After going through all these we some how managed to submit all documents for processing where the real fun began. ..... Sales person came back to us with a bombshell saying our house design does not comply with some set back requirements set by the developer and needed reconsidering other design options. We felt like completely let down as we were given no info about these setback breaches before confirming the deposit and was overlooked by the ex sales agent at that time. As we were desperate to stick to this design, we went back to the drawing boards to resize the house size to compensate the setback issues by reducing some aspects of the house with some genuine help from the sales agent and we somehow managed to reconfigure the scale to fit this design to the block... Overall poor sales experience as we had so many issues one after the other and lack of genuine attention givenHi Prageeth R, thank you for your feedback and your time on the phone today. We do apologise if you feel that we haven't met your expectations and have let you down. As discussed, a senior management ...
Read morerepresentative will look into the concerns you have raised and will make contact with you to discuss this matter further. Kind regards Porter Davis.Find out how Porter Davis Homes QLD, Brisbane compares to other Project Home Builders
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Build Number # QP127409
Build Start - 20 May 2019
Build Complete - 11 November 2019
Build - Marriott Grange 49
Could not be any happier. We first fell in love with the display home in Rochedale QLD and decided this was the one for us. We made a few changes to suit us but nothing drastic. The Sales team, Building Coordinator and Contract Coordinator were outstanding and deserve a big congratulations. As do the World of Style crew, Lead Interior Designer, Electrical Designer and Kitchen Designer. They all helped us out with various choices and ...
Read morechanges along the way. Most of all our Building Site Manager deserves the biggest pat on the back, he is worth his weight in Gold!! PD HOLD ONTO THIS GUY!! He put up with numerous calls and us bugging him all the time. His attention to detail was top of the class and really assisted in making this whole process of building our dream home worth every cent. Thanks mate, the house is unbelievable. We now have the keys and could not recommend Porter Davis any higher.
Hello Tim & Jess,
We are immensely proud of our team for going above and beyond to deliver this kind of customer satisfaction. We can see from your review how fantastic our team was during the entire ...
- 9 reviews
- 8 likes
Every build will have its issues but its how a company handles and ultimately solves these issues for a customer defines them. We built our dream home with Porter Davis and I am glad we went with them.
Despite any issues that may have happened during the build, our SS was able to address these all satisfactorily.
We have just moved into our new home and the build quality has been exceptional. The only feedback I would provide is that communication levels could have been much better.
Hello Sandeep,
Congratulations on your new home. We are glad that you are happy with our quality and how issues are addressed professionally in time. However, we are disappointed to know that you felt...
We built with Porter Davis in Brisbane and have recently finished. The standard of the workmanship was excellent and the quality of the materials used were exceptional.
The only negative I have is that the build was very slow- took almost three years from when we bought the block to when the home was completely finished.
We are pleased to read that you're happy with the workmanship and quality of your new home. However, we are disappointed to hear that you were unhappy with the built time. Thank you for taking some ti...
Read moreme to give us this feedback as this is extremely valuable to us. We wish you all the best for the years to come while you create many happy memories in your new home. Regards, Porter DavisQuestions & Answers
Hi,
Based in QLD Brisbane. Just wondering if i can still choose the Vancouver 33 ( Melbourne plan) to be built in Brisbane?
Jacqui
Hi,
Can you tell me if an actual spa bath comes as standard in Marriott 44. Days so in the book but world of style girl said not not included. So I’m confused. If it’s standard in prestige like it says on the blurb in the book - why is it not included as standard but told I have to pay extra despite reading that it’s standard?
Also, are there any Marriott 44 homes in Brisbane?
Has anyone built a PD home in Brisbane's South West? Would love to hear about your experience. Thank you
Hi Leigh, Yep sure have. Got the keys this week. We built in Augustine Heights and couldn't be happier with the whole process. Highly recommended.
Hi Tim, thank you so much for replying and providing that feedback. Enjoy your new home
Hi Tim, I have seen your Marriott Grange on the Porter Davis product review it looks amazing. We are looking at building the Astor Grange here in Melbourne. Would you be available for a chat. Regards Graham
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Hello Kevin and thank you so much for taking the time to write and post this detailed review.
Read morewhat they do. It is a long and exciting journey and we are glad you are in the next stage of seeing your dream come to life!It is heart-warming for the team to see their efforts are hitting the mark as they take enormous pride in ...