Porter Davis Homes QLD, Brisbane

We had a great experience from start to finish – Our porter Davis home is now 2 years old. We have had no issues since handover and we are completely happy with our home. Throughout the building process, we were kept up to date and each stage finished on time with excellent attention to detail. We had each stage independently assessed and the inspector was always impressed with the quality and workmanship. Show details

AVOID AVOID AVOID – Very disappointing. I was told that they will be doing 3 months, 6 months and 12 months maintenance follow ups, but you hardly hear from them after handover and you will need to keep following up until they response to your emails. Ongoing roof leaking and numerous unresponsive emails. My case is currently under QBCC's review. If you don't want to… Read more

be the next one, definitely avoid this builder. Happy to share my experience with you before you consider this builder.

Supportive Team - Great pre-construction services so far! – We were very impressed by the great services offered by PD team from their sales team, tender meeting, designing/ interior meetings and great organisational skill of our building coordinator. Our Sales rep (ED) was a great help in the initial meetings, guiding us through our site plan. He understood our concerns and was very patient in explaining… Read more ·  1

the range of buildings that could fit onto our lot. He was honest in his quotes of the inclusions and exclusions - we were told up front of the expected site cost, cost for variations, budgets. Thanks to his estimates, our final contract amount did not exceed our budget.

Their team at World of Styles was very patient in assisting us with our building plans and interiors. We had quite a few WOS appointments. We believe they accommodated us as much as they can to fully understand the materials, packages and designs to consider. I couldn't be grateful enough to the Brisbane WOS team for guiding our first build with such care and respect.

Our building coordinator (CC) was also incredible in the way she handled our case - the communication could not be any better. She was very pro-active and helpful while we navigate the council relaxation plans and contract process.

Now that the council has finally approved our relaxation plan, we look forward to the site start and construction process. We will continue to provide updates for the subsequent stages!

Not a single fault! Two of the happiest customers! – Throughout the whole process, each member of the team we dealt with were amazing. So helpful in the design process thinking of things we wouldn’t have thought of but now can’t live without! Can confidently say we had the best building supervisor who we will forever be thankful for. The finished product is beautiful. We had a budget and the team… Read more ·  1

were able to create a house that exceeded our expectations. We were updated each week with the plans and kept in the loop for set backs. Would build again with PD.

Terrible new home care service – We have moved in the new house last May and soon found out few problems, tried to contact them and submitted the service claims on their home service protal on 10/21, the problems still not solved after 7 months , and they did not even respond my email now . My range hood stop working at first month (less than 10 time of use) , and I have 2 doors can not be closed properly Show details

Terrible Customer Service from day one – Disgusting customer service! After initial consultation with a "sales" person at a display home in Brisbane's Western suburbs, we were told we would have a quote in 3 days. We emailed her weekly for 4 weeks asking for our quote, with each time saying we would have it by the end of the day. (After 2 weeks we figured we were just a number with… Read more

Porter Davis and found another builder). Finally after 4 weeks we were told that they couldn't build the house we wanted on our block because it wasn't a new subdivision, but tried selling us a more expensive house and a list of other "expenses" they had to incur to build on our relatively flat block with only 500mm fall. I believe if we didn't email them one last time after 4 weeks, we would never have heard from them again. So happy we are not building with them. Steer clear of this builder unless you don't mind being lost in the cracks and you have deep pockets.

Extremely disappointed – Will rate 0 stars but the option is not there. Not our first home that we have build so we have some idea. We decided to go ahead and build the display house at Newport. Based on the information we received from the sales person we decided to proceed. When we arrived to our colour choice appointment we discovered that 2 of our biggest upgrades are… Read more

completely wrong and not the same as the display. 1. The Facade $30,900 2. The Staircase $27,000

The display is a 40sqm home and we are building the 35sqm home We where not advised at any time through the consultation process of any changes to the Staircase or the Facade. To be fair state manager solved the Staircase problem but not the Facade. Now we are being changed extra costs to rectify there mistakes. At this point we walked away from our colour choice meeting very frustrated and disappointed and to top it off we got punished because we left our 2nd appointment delaying construction by a couple of months.

Poor management and complete lack of communication – Personal experience with PD QLD. If I had my time again I WOULD NOT BUILD with this company. Our build commenced in May 2021 and is not expected to be completed until the end of May/June this year. We were extremely understanding of industry-wide delays and accepted months of these however, a complete lack of communication from all levels within… Read more

the company, inability to manage trades/contractors and ongoing mismanagement of our project has led to our building exceeding a year. Extremely disappointed as our concerns were raised early on with all assurances deadlines would be met. Our personal situation meant we had to be in our house by the end of April (allowing 11month build time - originally quoted 8.5mths) however PD were not concerned with our needs. On the PD website, it quotes respect, integrity and open communication - including portals for regular updates - this has not occurred with our build. At every stage, we have had to chase the SS and management for updates causing high levels of stress and anxiety. Extremely disappointed by the whole experience especially when the team at WOS and our Building Coordinator were amazing.

Cheating the customers and dodging : Have not installed the rain water drain pits – My house yard got flooded from the rain. Finally I found out that there are no drain pits installed as per the plan. The builder failed to show me the original drains instead passed the ball to me saying that they can't take the responsibility after the house handover (I do understand that It's my mistake not checking the drains pits at the… Read more

handover, however, these are obvious essential features of a house). I directly contacted the builder's plumber and ask him if he could show me the drains. instead showing me the original drains he installed new drains and he didn't charge me (It's obvious that he covered the builder's initial fault). However, now I have drains but I had to spend about $3,000 to fix the damages due to flood. further, This flooding water was so concerning as there was a new born baby in the property and we were worrying about lots of health issues such as mosquitos , bad smell ect. therefore I got no option but sorting out this issue by myself rather dealing with this dodgy builder . I'm totally disappointed with this builder.

excellent service and staff – We couldn't be more happier after changed to PD, was with another big builder but got treated pretty bad, the service, staff and their professional advice made us so happy. The sales consultant [name removed] answered all my worries, he is very helpful and professional, the designers helped all my selections with professional ideas and patience.… Read more ·  1

Choosing colors and materials could be really painful, but felt the whole process not rush, they spent hours and hours with you, as they say we are helping you to build your dream home, where you and your family will live in for life. Now my whole family are so excited, cannot wait to start.

Poor quality builder, do not be fooled by the look of the display home! – My house is built less than a year, a major leak from the roof that refuses to fix but asks me to go insurance!!?? There are so many defects like the second floor in our bedroom is not even flat, leaking from doors, rust on many fixtures, there are many more! Don't even mention that my house is seriously overdue for 6 months for the handover in… Read more

the first place!! Our neighbor has the same builder that their whole roof in the garage falls off. The attitude of the manager in the area is just arrogant.

Big Dreams coming crashing down....!!! – JOB ID 128840 Sales Experience - We had high expectations of PD when we initially signed up with them for our first home build, but it is now continously fading away. We had a great initial sales experience and took our interest for Atherton 26 as our house design. However soon after we signed up for the design our Sales agent handed us over to… Read more

another agent as she was leaving PD which came to us as a surprise. Since then it was all going down hill. We realized after exchanging few emails with the new agent that she was not given a full profile of what we had been discussing and it was even difficult at times to get hold of her to get into terms. She had missed many of our design specifications, inclusions we had already discussed with the previous agent and more frustratingly she told us at one point that she could not get into our profile because it was locked out by the system as it was still under the ex- sales agent. We were baffled to understand how this process works and why this handover taken such a toll on us. We at times felt like the current sales agent was dumped with extra cases to handle (from the agent who left PD) on top of her own work load and she was finding it difficult to cope up to the pace. We had so many delayed email replys, not attending to phone appointments promptly and so forth. After going through all these we some how managed to submit all documents for processing where the real fun began. ..... Sales person came back to us with a bombshell saying our house design does not comply with some set back requirements set by the developer and needed reconsidering other design options. We felt like completely let down as we were given no info about these setback breaches before confirming the deposit and was overlooked by the ex sales agent at that time.

As we were desperate to stick to this design, we went back to the drawing boards to resize the house size to compensate the setback issues by reducing some aspects of the house with some genuine help from the sales agent and we somehow managed to reconfigure the scale to fit this design to the block...

Overall poor sales experience as we had so many issues one after the other and lack of genuine attention given

New home proposal and contract stage -

The expected recovery from the poor sales experience was much far than we thought as we were thrown into a deep end at the proposal appointment. Reconfiguration of the design due to the setback breaches hit us hard with a staggering budget which we did not anticipate, and this info was not passed to us either at the time when we expressed our interests to reconfigure the design by the salesperson or beforehand coming to the appointment desk. To make matters even worse some of the approx. quoted prices given by the salesperson had been revised over staggering proportions. We were quite realistic about having to expect minor price adjustments however not in this scale and upon confronting these to the contract coordinator the reply was simply they could not figure out how these prices came by which completely shocked us. Upon confronting our disappointment, we were directed to speak to one of the senior managers who absolutely made no effort to understand our frustration but simply paraphrased what the coordinator went on about.

Due to the complexities arose in design reconfiguration, we decided to give up chasing up on it and picked a different design (Ascot 23) which to us ticked most of the boxes. Revising all paperwork as per the new design took some time and it was not a smooth one. Several info gaps occurred during the process which we took quite patiently considering the nature of circumstances.

Contract coordinator was not at the best of customer service, where at times was quite confronting, dismissive and expected us to know all their terminology and jargon. We were even sent wrong paperwork to sign (drawings, proposaletc) which made us feel completely helpless and worrying about the trustworthiness of the process. Level of customer service they had to offer was awful after us having to go through all these and still seeing the reluctance from them to offer us some hope of recovery.

World of Style studio experience

WOS studio was quite sophisticated with the inclusion of modern tech which came quite handy to navigate our design choices. - Kitchen Culture lady gets a hats-off for her efficiency, great customer approach and the level of support offered finding whats best for us - Lead Interior designer was exceptional at our first pre meeting, however coming into the big day we did not see the same enthusiasm, was rather a going with the flow approach instead offering her expertise to us finding new ideas to get the best out of our capabilities. - Electrical consultant had great tech tools to draw up all in a screen which was quite transparent, however we had yet another bombshell from him after getting to know that our house requires a 3-phase power connection with a staggering budget addition. This was quite a news and we did some research to see how load demands work for an average household and we soon realised that we were not at all in a need for a 3-phase supply. We even spoke to several of our friends who built houses with different builders and all of them found our case quite hideous and made no sense. We even went into lengths of finding QLD residential power distribution guides and it too did not add up with this. We had to struggle for this back and forth on emails to convince the EC however his approach was confronting and was not the best of customer service experience. Thanks to the Solar Hot Water system ( which we had requested and was also quoted ) which they missed out to include to the proposal was the saviour from us having to spend a considerable budget to upgrade the power supply which still to date a mystery to us. Make no mistake here we are talking about a 23sqm 4-bedroom house not a small-scale production factory!!!

Overall WOS experience was a roller coaster . could have had much happier times

Build coordinator As for our understanding this role plays the biggest part of the entire build process and it involves in guiding us through the right channels and assisting us with necessary admin duties

However, we were not fortunate enough again to receive genuine assistance as the coordinator was quite reluctant to even answer a phone call from us and went to the lengths of asking us what to be discussed over the phone. Delays in getting back to emails, not paying much follow up to our previous correspondence and us having to make extra effort to make it clear to them made as completely fed up of the system they run on. To this date we are struggling to sort out a solution for the Hot Water System as they initially overlooked this item to add to the final contract and even more worryingly a minor request to add an allowance for a larger size (300L) tank to the HWS has now taken almost 3 weeks and lying with no final outcome. Overall, coordinators action to this stage have completely frustrated us and their reluctance to even acknowledge their own mistakes and errors even more baffled us raising more worries over the future of this project.

Overall, we have a massive question mark Infront of us about PDs customer service management and we have already expressed our concerns to the PD customer service department in Vic. We even felt that, because we are rookies to this and was living interstate trying to manage through all difficulties they simply try to get the upper hand over us and does not pay any attention to recover the doubts and offer us some level of satisfaction. Pure IGNORANCE would be the best word to describe it all

Quality exceptional standard of building – We built with Porter Davis in Brisbane and have recently finished. The standard of the workmanship was excellent and the quality of the materials used were exceptional. The only negative I have is that the build was very slow- took almost three years from when we bought the block to when the home was completely finished. Show details ·  1

Loving our new house – We had such a great experience from sales through to completion. Our sales consultant and building coordinator were amazing - nothing was too much trouble. We were kept well informed, stayed on budget and the quality of our home is fantastic. Our supervisor was great and picked up any issues, some even before we were aware. No major problems… Read more ·  1

along the way and I felt I was able to ask anything and it would be answered promptly.

My only constructive criticism would be that, as we were new to the building process, a few more ideas or suggestions in relation to enhancing our build would have been welcomed (upgrades here and there).

Overall would definitely recommend and use again if we were to build again.

Lengthy contract process, good once the build starts – When signing with PD in early September 2018 we were advised that a start date in December 2018 (possible November) would be achievable as our block was already cleared and ready to go. Despite trying to hurry through the various contractual and colour appointment phases it took considerably longer and the build didn't start until the last day in… Read more ·  1

February 2019. At each stage pre-build we contacted PD to try and get the next appointment booked in earlier but were not able to.

However, once on site the build has been progressing at a good pace and the workmanship so far (up to lock up stage) has been of a high standard. Also, at present we should be handing over around 4 weeks earlier than the contract date despite some weather delays during site prep and slab pour.

They are perfect frame maker:) – The team is very well communicated. They provides thoughtful and prompt service. We are very satisfied with everything. Though the cost is a bit over our budget, it is worth to spend more money on the house. We are so excited! They help us to make our dream comes true:) Show details ·  1

So far, so good! – We are still in the design stages of building our home, however so far things have been running smoothly when working with Porter Davis. Our designer, Matthew has been excellent! Show details ·  1

Quality product - Reasonable Price – Just starting the build now. The process to this point has been good and methodology structured. The time taken was longer than expected and I believe that some of the preparation activities could be done in parallel but are not. As a result we are a number of months behind against my Plan. None the less the final product should be excellent. Show details ·  1

Great experience all round!! – Right from our first contact with sales department, then contract signing and the amazing WOS experience, our journey has felt respected and our expectations understood. We have had an enjoyable experience with every team member and we are bursting with excitement for our house to be finished. We are about halfway through our build and our site… Read more ·  1

supervisor [name removed] has been informative and always contactable. We happily recommend Porter Davis!!!

Very happy with the team – The house is under construction. Everything went very smooth so far. And the build is quickly progressing. We can’t wait for the handover. Definitely recommend porter Davis to our friends. Show details ·  1

Extremely happy with the process so far! – Porter Davis has been extremely professional, prompt and easy to deal with throughout the build process so far. From our interactions and communications with sales staff at the Aura display village, to selections with the interior design team and now communicating with our site supervisor, all the staff have been very knowledgeable, honest and… Read more ·  1

helpful. We are now at the Fully Enclosed stage, and the build is progressing in a timely manner. The entire process has been enjoyable and stress free, and we would definitely recommend Porter Davis to our family and friends.

Respect the Dream – We are currently building a house with Porter Davis . So far the experience has been truly exceptional from the sales team, world of style team to building coordinator . Very organised, efficient and always paying attention to detail. We look forward to continue working with them . Show details ·  1

Extremely impressed with the build – Very impressed with [name removed] as the project manager. He is a perfectionist and won’t settle for anything less than perfect. The build was exactly as expected, [name removed] is still coming to check on defects & wants the house to be perfect. Cost was exactly as quoted. The finished product is just as expected, all aspects of the build were according to plan. love the forever home I have created. Show details ·  1

Fantastic! – We are almost at practical completion and Porter Davis has been fantastic. The entire process has been well managed and stress free. Due to some hiccups with a traffic management plan, they couldn’t site start for a couple of months later than anticipated. Once they did start they have worked very hard to get the build time back on time which they… Read more ·  1

have! My parents who have built and renovated many homes have said the quality of the build is very good! We would definitely consider building with them again and can’t wait to move in! About 4 weeks until completion!

If you could give a Zero! It would be Zero – Signed contracts - Feb 2018 Contracted Site start- June 2018 Actual start - October 2018 Slab laid - late November 2018 So many vital errors - build doesn’t match the contracted plans? Between the Site supervisor and the Roofers, they decided to shorten our roof line by over 30cm. This inturn resulted in a structural beam being omitted, our… Read more

feature columns sitting on the actual house - not proud as per the Rhode Island Display facade we have paid for?

This was flagged by us in November and then Again in writing in January 2019. The colourbond roof was taken off and left off during Cyclone Trevor - the walls had been sheeted inside, the electrical and the insulation. All Of this is wet and bowing. The QLD construction manager has been brought in to rectify this debacle of a build. In writing - wrote to me that he would fix what he thought needed fixing - ie not replace the wet plasterboard and insulation just put a few nails in the ceiling to hold the sagging up?

This is our 6th build (not with this company) and I would never ever recommend them. They quote RESPECT the DREAM, when there is no respect from them at all. Our build cost was well over $500 000 and at this stage it looks like a dump. It’s heart breaking. Our PCI date keeps getting pushed back and they site the reason for this is that we hired a private building inspector to monitor the build - there were over 10 pages of flaws on the Enclosed stage of the build ?

Porter Davis has come to QLD unprepared for the dynamic market - they are unable to make any changes to their Melbourne based plans. They are skating on their good name in Melbourne, however, in QLD we won’t accept this poor workmanship and quality. Customer Sevice is pathetic.

The only good thing I have to say is about the Sales Team. Once you sign the paperwork however you don’t deal with the sales team anymore.

As other comments have shown, we were planning on being in our home by Easter 2019- not unreasonable to expect a single storey build to be completed in 7 months ? This leaves our family potentially without accommodation from the first PCI date to whenever?

Don’t water down Queenlanders Dreams Porter Davis. Respect our dream of completing a contracted home to the specifications that you set out on your own contracts. All we ask for is our home to be built to the standard you promise and we pay for. I would like my NEW home in a NEW condition.

Our facade has been pulled down and ‘fixed’ and it is still not what was sold to us as the Rhode Island Display (on sale at Newport) . It will be getting redone again? Our sky light was incorrectly positioned so they moved it- and patched up our roof? We are paying for a new home, not one that is made up of scrap metal.

I am hoping for a pre Easter move in, however, am expecting another letter from the Admin team to advise me of another delay.

Porter Davis accept no responsibility for their mistakes and infact, again in writing, have blamed us for the delays because we engaged a private inspector to check their work?

RESPECT This is not a word I would use in association with this company.

Poor Service and Management – I'll keep this succinct and objective. My wife and I have been very patient throughout the entire build process, and given Porter Davis plenty of time to perform their work as they are the "experts". However, the frustration of this build has got to a point where I think I need to warn others. Summary: Look else where for a business who puts… Read more

their clients first and doesn't "disrespect the dream".

The bad: - The worst communication of any company I've ever dealt with.. seriously. We would email them asking for an update, wouldn't get a response for a week, so I'll email again, nothing. We'd call, they never answer so we have to leave messages which don't get returned. It's a viscous cycle. You'd think after spending $500,000 they would at least answer an email or phone call once a month.

- Contractually they are supposed to supply a practical completion date, but they don't (see bad comms above). Since the build is running way behind, we're now in a situation of potentially being homeless as our rental lease is finishing soon.

- Without our attention detail and advising our site manager of mistakes during the build, we wouldn't be close to the house we had designed and paid for. I think we have saved Porter Davis a lot of $$ by letting them know early in the process of mistakes they had made.

- There is another couple of large outstanding items that are going to cost Porter Davis a lot of money to resolve regarding the fitment of incorrect external doors. It's too bad they have already painted/rendered the outside, as that will all have to be pulled out and redone. I guess if they had communicated more regularly with us it wouldn't of occurred.

- Roof tiles have literally fallen off the roof, which is a concern as we've had a bit of rain. Can't wait to see what water damage has been done internally.

- Overall lack of attention to detail and poor communication very worrying and I feel very nervous about handover, whenever that might happen.

Excellent all round – So far we have had a great experience with porter davis They have communicated well and the affordability to build our forever home was surprising. Alot of extras at reasonable prices to achieve a beautiful home we can be proud to own. We are at frame stage and its been all systems go. Looking forward to getting it finished and enjoying the process So far  Show details ·  1