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Reviews

Review distribution

5 star
15
4 star
5
3 star
3
2 star
1
1 star
5

David S

David SDowner 2602, ACT

Our Terrific Home

published

Hats off to Chris for his great work as our Construction Manager during the building of our new home. His responsiveness, promptness, and efforts in progressing a smooth construction were a credit to him.
We were kept well informed with regular and clear communications leading to an overall positive experience.
Upon completion, the quality of build was to the high level expected with all costs keeping to the original amount.

Build StagePost-Construction
1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for kind words, David. We really appreciate you taking the time out to share your experience with us! We hope you enjoy your Rawson Home for many years to come.
Kind regards
Rawson Homes


ED+3

ED+3CANBERRA

  • 3 reviews
  • Verified customer

Amazing home build

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for your review, Ed. We're so happy to hear you love your new home. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes

Kate and Pete Conroy

Kate and Pete ConroyCanberra 2600, ACT

  • Verified customer

Fran is a DREAM to design your dream home with! Carl is your site manager to bring it to life!

published

We have had a wonderful experience working with Fran and Rawson to design our dream home. She is a talented and highly efficient expert. We can’t fault the experience we have had. The home we built was a significant modification and upgrade of a design of theirs and Fran’s knowledge and expertise ultimately resulted in our final design exceeding our expectations and coming in within budget!
Carl, our site manager is efficient, responds to changes in schedule with agility and communicates clearly and regularly. He is really knowledgeable and super on the ball.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
See all answers
1 comment
Rawson Homes
Rawson H.Rawson Homes
Rajesh

Rajesh

  • 2 reviews
  • Verified customer

So Far So Good

published
Customer Service
Timeliness
Electrical & Lighting
Transparency
Build StagePre-Construction
See all answers
1 comment
Rawson Homes
Rawson H.Rawson Homes

Ange

AngeSouth-Eastern Region, NSW

Can’t fault.

published

I have been dealing with Ben at the googong display and can’t fault the service that has been offered. He is more interested in getting what is best for me rather than just looking to get the sale. Being a first home buyer I was concerned I would miss important parts but after going over the whole process I am confident that I am in good hands.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Rawson Homes
Rawson H.Rawson Homes

  • Verified customer

Our Dream home

published

The pre-construction process of our knock down/rebuild was a smooth one. They say building a house is one of the most stressful things you can do in life but with the help of Rebecca and Fran from Rawsons ACT it was actually quite enjoyable. Rebecca (our pre-construction administrator) went above and beyond with all the extra questions we had along they way. She was quick and efficient in responding to our questions and requests. Our house is now in the construction phase and it’s exciting to sit back and watch as everything is already chosen.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Rawson Homes
Rawson H.Rawson Homes

Guy

GuyCanberra 2600, ACT

  • Verified customer

Excellent pre-construction manager

published

My partner and I worked with Rebecca as our pre-construction manager at Rawson Homes. Rebecca was incredibly helpful, diligent, warm and polite, and made this part of the process incredibly smooth and stress-free. She was very diligent and transparent, quick to respond when we had queries or questions, helped us hugely in managing our action items, and was unwaveringly helpful at all times. She has made what is a very complex process a lot easier, and we have very much appreciated her guidance.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
Construction End DateJune 2020
See all answers
1 comment
Rawson Homes
Rawson H.Rawson Homes

Hash

HashCanberra

  • 2 reviews
  • 1 like
  • Verified customer

They show you an Unicorn but it’s a Goat, unless you pay to upgrade the Goat to an Unicorn

published
Customer Service
Transparency
Build StagePre-Construction
3 comments
Rawson Homes
Rawson H.Rawson Homes
Hash
Hash

Over three weeks and still no care for customers.

Hash
Hash

Just want to update the community. It's been almost two months since my review, still NO response from Rawson.

YH Lee

YH LeeNarrabundah 2604, ACT

  • Verified customer

Adequately constructed but lackluster finish

published

The house is generally constructed to a satisfactory standard, but the finish left a lot to be desired. For example, plastering seemed to have been done by an apprentice/trainee with the joining tape peeling in multiple spots around the house. The house was less than 5 years old. Also, additional joints should have been incorporated in the garage slab and sloping driveway to avoid cracks from forming.

Build StagePost-Construction
Construction End DateMarch 2013
1 comment
Rawson Homes
Rawson H.Rawson Homes

Excellent site manager

published

Our homes consultant Mal was amazing to get us what we wanted. Our plan presentation and colours was sensational and couldn't ask for a better site manager. The only annoying bit was in pre-construction and the delays with communication from admin.

Customer Service
Site Admin
Timeliness
Build StageMid-Construction
See all answers
1 comment
Rawson Homes
Rawson H.Rawson Homes

Mark M

Mark MCanberra

  • Verified customer

Poor experience with Rawson Homes Canberra

published
Build StagePost-Construction
3 comments
Rawson Homes
Rawson H.Rawson Homes

Hi Mark,
Thanks for letting us know. We're disappointed to hear that you haven't had the best experience. Please private message us with your job and contact details and we will be in touch.
Kind regards,
Rawson Homes

Mark M
Mark M

I can't initiate a private message. You need to send the first private message. I contacted someone at Rawson Homes in mid December with my job number and contact details but I did not receive a response. This is why I published the review.

Rawson Homes
Rawson H.Rawson Homes

Hi Mark,
Apologies for the delay. we have just sent you a direct message.
Kind regards
Rawson Homes


Patrick Knowd

Patrick Knowd

  • 2 reviews
  • Verified customer

A good build but not perfect

published
Build StagePost-Construction
1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for your review, Patrick. We’re so happy to hear you love your new home. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes


  • Verified customer

Thanks Steve, Mal and the whole ACT Rawson team

published
Construction End DateAug 2018

Jing

JingCanberra

  • Verified customer

Overall happy experience and outcomes with Rawson Homes

published
Construction End DateJun 2018
Morris

MorrisGoogong

Bonus points for our site manager

published

We are really happy with the home Rawson built for us in Googong. The whole experience was very positive.

We are particularly impressed with our site manager, Steve. He was very professional and kept us informed at every stage of the build. During this time, he was attentive to all our requests even after the handover.
All our requests were met. It made the whole experience much less stressful.

We would definitely recommend Rawson for anyone looking to build their home.

Construction End DateDec 2017
matt

matt

  • 2 reviews
  • 1 like
  • Verified customer

Outstanding quality and value for the second time

published

this is the second rawson home we have built, the first experience in 2011 was smooth, well managed and delivered an outstanding home , this was the deciding factor in choosing Rawson for the second time.
from the experienced Pre-Sales that helped extract the best out of our floor plan and avoid any DA pitfalls to our Pre-Contraction Administrator who was extremely friendly and helpful the entire time and our Site Manager who was always available and happy to assist when any issues crept up.
our home

Construction End DateJul 2018

Ivy Hu

Ivy HuCanberra

  • 2 reviews
  • Verified customer

The final stage was good

published
Construction End DateMay 2018
1 comment
Rawson Homes
Rawson H.Rawson Homes

YiZ

YiZCanberra

  • Verified customer

Delays, stress and frustration

published
Construction End DateApr 2018
3 comments
Rawson Homes
Rawson H.Rawson Homes
YiZ
YiZ
Rawson Homes
Rawson H.Rawson Homes

  • Verified customer

Stressful experience building with Rawson

published

Having a terrible time building with Rawson ACT. Building approved November 2016 and still waiting for handover as of January 2018. Rawson says over 49 days rain delay but no meteorology report as proof. Why then has many houses around my block managed to be completed but not mine some started and completed 6 months after my build. Seeking liquidated damages as per contract but its a battle. Super stressful experience.

Construction End DateOct 2017
5 comments
Rawson Homes
Rawson H.Rawson Homes
Albert
Albert

It's now 1 year and 4 months and counting since build approval and still no handover despite signing the application of Certificate of Occupancy signed 2 February 2018. It's the worst building experience building with Rawson ACT. Not good!

Rawson Homes
Rawson H.Rawson Homes

Happy customers!

published

The build and finishes were perfect for what we required as a young family.

The design and layout overall is very impressive and they evolve obviously with the very latest design very smart and functional.

Our sales agent Ben Silk was particularly helpful and his support and great client care were much appreciated by us. He was well supported by the wider sales and service team and I even met the big boss on our moving in day!

Construction End DateMay 2014
1 comment
Rawson Homes
Rawson H.Rawson Homes

Hi Julian, thanks for your review! We are pleased to hear that the Rawson Home you chose was perfect for your family. We hope you enjoy Christmas in your new home!


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