Poor experience with Rawson Homes Canberra
We have had a poor experience with Rawson Homes in Canberra. I‘m mostly happy with the house design but the build quality is poor. I wouldn't expect anything near the build quality you will see at the display home, even if you ask for upgraded fittings they may not be installed to an acceptable standard or to the national/state standards. Some examples are:
1. Within 4 months of moving in, the shower floor leaked through to the walk in food pantry below and caused black mold to grow on walls. Also the floor tiles in the shower were laid in such a way that the water did not drain correctly (see the Building Code of Australia and Australian Standards). It took more than 6 months to fix the shower floor and we still have the following issues less than 6 months after they supposedly fixed the initial shower issue:
a. There is still a 300x300mm hole in the ceiling of the walk in pantry (which I have asked them to fix but have not responded); and
b. There are multiple holes and cracks (>600mm long) appearing in the grout on the new shower floor.
2. There are several sections on the first floor that squeak and one location in particular moves by when you walk over it. It feels like the fasteners they used to secure the floor panels to the joists has come loose. I have lived in two story houses before and never seen a floor that makes this much noise or moves like this.
3. We spend several thousand $ upgrading to dry pressed bricks and we checked with the construction coordinator and the site supervisor on several occasions that they are capable of laying the different bricks. After they laid the bricks we discussed the poor finish (not cleaned properly, gaps 5-15mm, cracked mortar, etc) with the site supervisor. The site supervisor said we probably shouldn’t have chosen the bricks because they are hard to lay. Our neighbour who built with Rawson has regular bricks and he seemed to have similar issues.
4. I believe there is also an issue above the garage where they have put a horizontal piece of timber (blue primer only, no final paint) below the flashing on the outside of the house to hold the fibreboard to the framing. This piece of timber sticks out past the flashing and is exposed to the rain, I don’t see how this is making a waterproof seal or how a piece of timber like this will withstand the elements? I discussed this with the site supervisor and he didn’t see an issue with what they had done.
A good build but not perfect
We have just moved to our Rawson home. The management of the build was good. We had two site supervisors during construction. The first gave us email communications on weekly basis. We found the second site supervisor (Chris) to be good with progressing the build along and found him to be really professional and a good communicator. The workmanship on the property was really great on the internals. The garage slab set out for under the roller door was a mistake and the patching of the slab terrible. The outside has a few problems with eaves sheeting.This will be fixed under defects. We also have minor cracking across the garage slab. We found Rawsons paperwork and communication to be excellent. In terms of final cost We were slightly over, due to variations but that was anticipated. Overall I would recommend Rawson Homes.
Thanks Steve, Mal and the whole ACT Rawson team
From the beginning we felt super comfortable with giving Rawson the go ahead to build our first home. Mal was thorough and easy to contact and with the plans, they were flexible which made us extremely happy as we got to expand the designs to suit us and the block size. Fran made it easy for us to choose all the fittings and fixtures and was able to preempt any issues we raised, which saved many arguments! Steve was the final piece in the puzzle and enabled us to relax along the way while the build took place. Steve picked up errors and advised us of things we had missed in the plans which for us novices made us so much more comfortable. Steve was in control the whole time of all the labour and ensures that we got at least a weekly update to let us know what was happening for the week and got us on site regularly to review work to date and if we were happy with the progress. We have now been in the house for 2 months and could not be happier. So thank you to the whole Rawson team but a special thank you to Steve as you have built us our dream home.
Overall happy experience and outcomes with Rawson Homes
We have no any ideas and knowledge to build a house in the beginning. It was Rawson Homes staff who explained the construction plan, advise the design, colour selection and provided helpful advice for home building. Our site manager not only managed the progress of the house construction, but also provided very useful advice and knowledge to educate us about the selection of the materials, the stages of construction, the projection of the completion. We understood that each site manager has quite a few building projects, however, our site manager usually responded our calls or queries pretty quickly. He also provided an alternative or possible other options for consideration with pros and cons to help for decision making. Therefore, we pretty satisfied on his management on our rebuilding process. When an issue came up, our site manager did not try to blame whose fault, rather try to fix the issue with consultation/discussion or alternative recommendation. Although the project was slightly delayed for hand over, we accepted that the delay was out of Rawson Homes control. Overall, we are pretty satisfied the workmanship and the build quality of our new house.
Bonus points for our site manager
We are really happy with the home Rawson built for us in Googong. The whole experience was very positive.
We are particularly impressed with our site manager, Steve. He was very professional and kept us informed at every stage of the build. During this time, he was attentive to all our requests even after the handover.
All our requests were met. It made the whole experience much less stressful.
We would definitely recommend Rawson for anyone looking to build their home.
Outstanding quality and value for the second time
this is the second rawson home we have built, the first experience in 2011 was smooth, well managed and delivered an outstanding home , this was the deciding factor in choosing Rawson for the second time.
from the experienced Pre-Sales that helped extract the best out of our floor plan and avoid any DA pitfalls to our Pre-Contraction Administrator who was extremely friendly and helpful the entire time and our Site Manager who was always available and happy to assist when any issues crept up.
The final stage was good
We signed our tender at the end of Aug 2016, and building approval was granted in mid-Jan. In total, it took a few month to get start construction on site from March 2017. It's really a bit long preparation period for us. Not quite sure why is that. The construction process went smooth but very slow, there was no one work on my site for about 4 weeks for some reason in May. The site manager was polite when we met him on site very time, but he could never met the timeframe him told us so. Because of the construction delay we had to reschedule our holiday to go oversea, cause we never know when will the construction finish and handover will be. It was really disappointed. As a normal construction should only take about 6-8 month. At the beginning of 2018, we got our new site manager [name removed] which is a nice and responsible person. He always trying his best to meet us on site every week and update the progress of the construction. He solved many problem which were left by previous site manager. He did his best to speed up the progress, our house was finally hand over to us at the middle of May 2018. We got some compensation from Rawson Homes for delayed handover and also the wrong color of all of my window frame. [name removed] is definitely an excellent site manager and I'll definitely give him 5 stars but the time delayed by previous manger and the poor management of Rawson Homes only allowed me to give 3 stars.
Delays, stress and frustration
The title summed up our experience building with Rawson Homes Canberra. Let me start by saying Rawson probably have the best inclusion and budget friendly range of materials and options, when we received our initial rough quote, we were blown away by how much we can get with our budget. But all that quickly faded after we signed the paperwork locking ourselves in...
The planning phase was average at best. We went in with a rough plan that our salesman had drawn up for us, which we wanted to make changes to. We told our pre-construction admin officer what we wanted and were told to wait until the plans were drawn up. When we got the plan back it was horrible, we got in contact and provided the changes we wanted to make, only for our admin officer saying it'll cost us $1000 to make any further to changes as we've used our 2 chances. We were SHOCKED that the first plan drawn up were our first chance at making changes! At no stage were we informed that "this is your last chance to make changes before it incurs a fee". I was even told by the admin officer that "well you signed the variations" when I told them we weren't happy with the plans...
My wife also had great difficulty getting her needs across. She requested a certain window added to the plans, but our planning officer didn't bother to check what window it was and just put a standard window in. Once again, by the time we saw the final plans, we couldn't change it unless we pay more fees!
This is the most stressful and frustrating part of the build and it shows how disorganised Rawson homes are. We were given the phone number of our site manager and were told to wait for a call. We waited a week before calling him...3 weeks and 3 voice messages left on his phone before we were finally able to get hold of him, ONLY to be told he's no longer our site manager and that there's someone new. It took further 2 weeks for the new site manager to call us.
We received minimal updates during the build, only occasionally received emails about what's being done. But we only live about 30 minutes away and occasionally go visit the site on weekends. Our trust of everything going well were quickly vanished when we visited the site and found the wrong bricks were delivered. We quickly went to the Austral bricks showroom to ensure that the order were placed correctly. We couldn't get hold of our site manager (this was to be the recurring theme throughout the build) but were able to sort it out OURSELVES with Austral bricks. The site manager finally got back to us couple hours later with "Thanks". We were lucky we checked the bricks as they were going to be laid the very next day.
We also did not receive an estimated finish time, even after many requests to have one so we could inform our rental property agents. Our site manager kept advising us we would be given a months notice before moving in, we were only told off hand that we would be moving in before Easter and were repeatedly told everything was going according to plan and would still be going ahead for an Easter move.
Finally, our "move in" date comes and we were expecting to conduct handover. But right up until the afternoon before the handover date, we still had not received the final invoice and final price. We had to contact our site manager (once again, he never engaged us, we would always have to contact him) to find out if handover was still going ahead. On the afternoon of the exchange day, we finally received the bad news that we wouldn't be doing handover that day. We finally received our final invoice that afternoon but it was incorrect and had to be redone. At this stage we had our removals, cleaner booked and we have to move out in 2 days after handover as new tenants will be moving in.
The house is also NOT clean! After the house was finished, there were still tradies going in and out and walked dirt all over the house, we'll have to clean it once we move in (yes we're still waiting for the keys, handover was suppose to happen before Easter long weekend). The exterior of the site is also full of rubbish, building materials, fast food bags and wrappers are everywhere.
The building experience had been extremely stressful with minimal information provided to us during the entire process. What was supposed to be a happy and exiting event has been ruin by lack of professionalism demonstrated by Rawson homes. I would NOT recommend Rawson homes.
Stressful experience building with Rawson
Having a terrible time building with Rawson ACT. Building approved November 2016 and still waiting for handover as of January 2018. Rawson says over 49 days rain delay but no meteorology report as proof. Why then has many houses around my block managed to be completed but not mine some started and completed 6 months after my build. Seeking liquidated damages as per contract but its a battle. Super stressful experience.
The build and finishes were perfect for what we required as a young family.
The design and layout overall is very impressive and they evolve obviously with the very latest design very smart and functional.
Our sales agent Ben Silk was particularly helpful and his support and great client care were much appreciated by us. He was well supported by the wider sales and service team and I even met the big boss on our moving in day!
Info on decor sources required
I built with rawson homes after seeing their display home; for 2 reasons
1) great plans
2) great decor
After building a great home, I tried to get info about sources of their wall paper & some furniture pieces but no one was willing to provide that info.
Porter Davies homes are very transparent about their sources of decor & I was able to get some info from the blog & yet my builders would not provide any info.
If I am your customer why can't I be provided with the info for decor sources of your display home that inspired me.
Another good job by Rawson Homes
Rawson have a team of specialists who helped us in choosing the bricks, tiles, doors, bathroom fittings to suit our budget. They even helped us with the colour scheme which makes our house look good after finishing.
We are quite satisfied with the quality of work done by Rawson't subcontractors. The finishing is good. They also finished and handed over the house in the time-line they had promised. There were no hassles.
Couldn't be happier with our dream home!
We researched numerous builders and chose Rawson Homes based on the quality of their homes, contemporary and practical designs, and the great customer service we received from the Canberra team.
Our site manager and the rest of the Rawson team were fantastic throughout the build. We were confident in trusting them to manage the build process and we commend them on the fantastic job they did. They kept us updated every step of the process and were quick to answer any questions or queries we had.
Our house is now complete and we are very impressed with the quality of our house and the workmanship.
We wouldn't hesitate to recommend Rawson Homes to our family and friends and couldn't be happier with our new home. Thank you!
We have just finished building with Rawson and were happy overall. We received good customer service throughout the process, but we did encounter a few hiccups along the way. There were some design features we wanted to change that unfortunately we couldn't and there was a delay on starting the build.
We are so excited to be in our own home and were very grateful to our building manager for keeping things moving throughout the wet winter. We had a good relationship with our building manager and felt that the sales and colour and design ladies were lovely.
2. Managed well by Project Manager...100%
3. Happy with the service and care taken by Claire our Pre-Construction Administrator. 100% and our go to.
4. Extremely happy with communication levels . informed
5. Unhappy with the service from Sydney. Wrong figures sent, and before sign up, wrong info sent on inclusions.
Overall, would do it again but double check Sydney.
A very disappointing experience.
We had high expectations of Rawson Homes at the outset, based on the indications and assurances received. These were not matched by the company’s performance and responsiveness, which deteriorated rapidly during the later phases of construction. They were virtually non-existent for the maintenance items, which took an extraordinary time to deal with, and, even then, not satisfactorily.
The builder was incredibly slow throughout, substantial elements of the work were not completed in accordance with the contract and approved plans, and some of the work undertaken was substandard and unable to be rectified.
If you are considering using Rawson Homes, insist on a fixed construction period with penalties for completion delays. Insist on a payment schedule that reflects actual work in progress, with an amount withheld until all maintenance items are completed satisfactorily. Be prepared to obtain independent advice when changes are proposed or the quality of work undertaken is substandard.
Overall, unprofessional, unreliable and, ultimately, untrustworthy.
Very happy with the build
We are ecstatic with the service received from Craig Henderson, the site supervisor at Rawson Homes Canberra. Craig kept us informed at every stage,recommended adjustments that enhanced the house and has dealt with problems (minor ones) that arose post completion. His service has been excellent and the house looks amazing.
The pre-build stage could have been speedier. Any changes instigated by ourselves took 3 weeks minimum to action, which added to the length of the build as Rawsons will not begin to lay the Slab until every last thing has been finalised. On occasion Rawsons missed a point in the variation and again another 3 weeks would be added to the turn-around. (For example the bathroom units were discontinued after everything had been signed off as final but Rawsons delayed commencement of slab until this was changed - the slab had been due to be poured within a couple days)
If Rawson could streamline their pre-build operation, so that it is as good as the delivery by Craig, they would have received 5 stars.
Build with Rawsons
We recently built in a Googong NSW with Rawsons ACT. This was the third house we have built and the experience and quality of workmanship was the best we have encountered. The pre build was a stress less process made easy by the office staff and the building process was just as easy......no stress it actually doesn't feel like we had a house built.
The customer service and support has been exceptional.
We would recommend Rawsons to those who are considering building
Mediocre service, pathetic fixing up defects
The completion was delayed 3 times due to mismanagement by Rawson.
Initially was advised it would be completed in October 2010, then delayed until November then delayed again.
We ended up having to move in while issues were still present because of the constant delays in getting a handover date.
Due to this, there were issue in the finish which I would not have accepted such as poor plastering of the gyprock, poor and unfinished painting and paint stains on some surfaces.
The defects provided to Rawson at the 3 month maintainence period have still not be full addressed 14 months after completion.
These include the poor gyprock plastering, a faulty garage door that doesn't open properly.
Poor service, poor workmanship, poor warranty/maintainence