Rawson Homes NSW

**Review of Rawson Homes – Leppington Office** We began our journey with Rawson Homes in November 2024 by visiting the Leppington display homes. The quality and design of the displays were impressive and ultimately inspired our selection of the Remi22 design. Our initial experience with the sales process, however, presented a significant area… Read more ·  1

for improvement. Following our visit, engaging with the sales team to obtain a formal quote proved challenging. We encountered a consistent attitude that felt dismissive and unaccommodating, which was disappointing after a considerable effort to visit in person. As the first point of contact, a positive and professional sales experience is crucial for client confidence, and we found this stage difficult to navigate.

Fortunately, our experience improved markedly once we progressed. The initial soil analysis and subsequent drafting of plans were handled efficiently, providing a realistic and updated price based on their findings. Our case was then transferred to the wider Rawson office, where we were assigned to Mary-Anne. Her service was exceptional. She provided thorough explanations, listened attentively to our needs, and restored our confidence in the process. We are very grateful for her outstanding support.

We signed the contract in March 2025 and were extremely pleased to secure a $50,000 discount. Even after incorporating approximately $50,000 in upgrades, Rawson’s overall pricing remained highly competitive and unmatched by other builders we consulted.

After signing, Mary-Anne clearly outlined the construction timeline and process. A key piece of advice for future clients is that **patience during the pre-construction planning phase is essential**. While the preparatory work took time, it ultimately paid dividends by ensuring a smoother construction period. We also recommend carefully considering all upgrade choices before council approval, as changes afterward are difficult to implement.

Construction commenced with the slab poured in late July 2025, and we are now in the final stages. Overall, our experience has been very positive. What distinguishes Rawson Homes is their established office structure and the accountability of their staff. Once past the initial sales stage, the team demonstrated strong responsibility and professionalism in their respective roles, leading to a well-executed build.

Our home build with Rawson Homes commenced in September 2024 in Box Hill, NSW, and handover was mid May 2025. The entire process was seamless under the management of our Site Manager, Nick. Nick was exceptionally easy to deal with - always responsive, professional and accommodating with any requests we had. Every question was answered promptly,… Read more ·  1

and we truly appreciated that there were no price increases during the build.

The only challenging period we experienced was during settlement, when delays from the bank led to some frustration with the customer service side. Unfortunately, our consultant, Z, made that phase more stressful than it needed to be. Under such circumstances, when you’re already managing settlement stress, that kind of pressure can be disheartening.

However, once Nick stepped in and took over, everything turned around - the process quickly became smooth and stress-free again. Nick truly restored our confidence in the experience and represented Rawson Homes incredibly well.

We are now in the defect rectification stage, and Fred, from the warranty team has been quite supportive so far, ensuring issues are being addressed. We will update this review once that process is fully completed.

I am extremely satisfied with my experience during the pre-construction phase with Rawson Homes. My customer care consultant, Merry-Anne, was always accessible by phone or email and worked hard to solve any issues I had. She kept me informed, notified me when each plan was completed, and ensured each step proceeded without delays. Her experience… Read more

and patience made me trust her and kept the process stress-free.

A highlight was when the CDC (Complying Development Certificate) was approved the same day it was submitted. Also, after my land was registered, it took only about three months to reach the construction stage—an impressive timeline.

Thanks to Merry-Anne’s coordination, my site started construction well before the contract price expired. I’m excited to see the next stages of the build.

Overall, my experience with Rawson Homes has been very positive, and Merry-Anne’s service played a key role in making the pre-construction phase a success. I highly recommend Rawson Homes to others looking for a smooth and efficient build.

Gordon was amazing during the warranty process. He was helpful and communicative and continuously followed up to make sure all work was competed. He always responded to me in a timely manner. Thank you so much Gordon! Show details ·  1

Carla did a awesome job with the Preconstruction process. She helped in anyway she could and made the process easy for us. Carla was always available and responded quickly to our enquiries. Carla is a great asset to Rawson Homes. Show details ·  1

From day one, Danae at the Rhodes office made the pre‑construction stage of our new home remarkably easy. She was consistently approachable, professional, and quick to respond to every question—no matter how small or big. Her clear, proactive communication kept us informed at every step, turning what could have been a stressful process into… Read more ·  1

something simple and well‑organised.

Thanks to her guidance, we’re entering the construction phase now and feeling confident, excited, and fully prepared, because we are building with Rawson Homes.

This review is for Gordon. Who came onto our build at the end after handover for our defects. Gordon was always professional and above all punctual. He never gave a date unless he could deliver. Our experience from handover with was rawson homes was exceptional and thats thanks to Gordon. Show details ·  1

I recently completed my post-construction warranty process, and I want to express my appreciation for Gordon, the Warranty Manager. Gordon made the entire process run smoothly. He kept every promise he made and ensured all the work was completed to a high standard. His communication was excellent throughout, always keeping me updated and… Read more ·  1

responding promptly. Overall, his professionalism and service were outstanding. I’m very satisfied with the support he provided.

“I’m extremely grateful for the assistance provided by Mary-Anne. She went above and beyond to help me, offering clear information, patience, and genuine care throughout the entire process. Her excellent communication and supportive attitude made a big difference. Thank you, Mary-Anne, for your remarkable service.” Show details ·  1

Graham and Gordon and the crew were great thanks for the build Rawson homes, honest with us throughout, whatever the news was, warranty team were easy to deal with and helpful overall a great experience Show details ·  1

It is our first time to build our dream house through Rawson Homes. The Customer Service consultant Mary-Anne did a great job, she is very responsive and supportive for first time customer like us, she has also given excellent services and assistance as well as all the information needed during the Preconstruction procees and smooth handover to… Read more ·  1

the construction phase. We do hope that the construction will run smoothly with high standard of quality as we expected. Thank you, Mary-Anne.

Overall, we had a good experience building with Rawson Homes. Although the initial administration stage had some hiccups, such as changes to customer care consultants without any notice and long periods with no response, which obviously made us concerned at the beginning, once construction began we felt much more confident as everything progressed… Read more ·  1

smoothly. Joe was our Construction Manager and Gordon was our Warranty Manager.

We were happy with the build overall, except for the poor painting work. During the warranty stage, Gordon went above and beyond to fix everything. He was very responsive, followed up with us regularly, and chased the tradies to make sure each job was done properly. He attended to every issue we raised and ensured it was fully resolved. Thanks to Gordon, the final stage of the building process was stress-free, and we are very happy with the final outcome.

Gordon from the Rawson Homes warranty team was outstanding in managing our post-handover warranty items. He was professional, responsive, and always available to assist over the phone. Gordon promptly coordinated repairs for all the defects identified after we moved in. We truly appreciate his support and excellent service. Show details ·  1

We had an excellent experience with Gordon, our Warranty Manager, throughout the entire warranty period after the handover of our new home. Gordon was always professional, responsive, and genuinely committed to making sure everything was completed to the highest standard. He handled every request efficiently and kept us updated at every step,… Read more ·  1

which made the whole process smooth and worry-free. His attention to detail and dedication to customer satisfaction truly stood out. We truly appreciate Gordon’s commitment to excellence and customer satisfaction. He represent Rawson Homes in the best possible way.

It has been a truly excellent experience working with Mary-Anne throughout the Pre-Construction Process. In particular, Mary-Anne provided exceptional assistance in promptly and effectively clarifying the stamped council plan with my bank, enabling me to obtain the bank’s commencement letter efficiently. She has consistently demonstrated a high… Read more ·  1

level of professionalism, responsiveness, and attention to detail. I am extremely satisfied with the overall experience and the quality of service she has provided.

I want to express my gratitude to Warranty Manager, Gordon Mustafa: for his outstanding services that he provided. Very professional and helpful during the maintenance period with his immediate response and able to solve the issues. Highly knowledgeable and down to earth person. Thank you again and we truly appreciate your help. Show details ·  1

Dreadful experience with Rawson Homes- please read my full review under “new home build “ highlighting issues I had with Rawson Homes to date- my suggestion is to look elsewhere for budget friendly well known spec home builders Show details

i would like to give our customcare representative, Mayr-Ann Brown, a five-star rating for her exceptional support during our project. although the pre-construction stage has been a bit challenging due to the extended schedule, Mary-Ann has been incredibly helpful and excellent communicator. she has assisted us in addressing real issues and has shown great consideration for our needs, ensuring that construction begins on time. Show details

I want to express my gratitude to our warranty manager, Tom.D, for his professionalism and the outstanding service he provided. He is a very down-to-earth person who genuinely looked after us and addressed all the issues we raised. Thank you again Tom; we truly appreciate your help Show details

This review is written for the purpose of acknowledging the exceptional customer service I have received in the pre-construction phase from Mary-Anne. Mary-Anne has been superb throughout this pre-construction stage. She has consistently demonstrated excellent communication skills. She has been empathetic, understanding, patient and very… Read more

professional, whilst still being friendly and kind.

Despite the pre-construction process not being as smooth as it could have been, due to a few concerns outside of her control (such as being sent to sign construction plans that included changes that had not yet been communicated to me), Mary-Anne remained being utterly supportive, showing genuine care and willingness to help. She is absolutely incredible at what she does, and it is her mannerism, expertise and love for helping clients that has made all the difference for me. Thank you, Mary-Anne, for your guidance and impeccable customer service experience. You’re an asset to Rawson Homes!

I would like to recommend Gordan Mustafa, who was very helpful during the maintenance period.Regular follow up with immediate respnse and always able to solve the issue immediately.Good knowledge and providing clear information. Show details

Big thanks to Gorden and the warranty team! Gorden was a pleasure to work with—professional, reliable, and super easygoing. The build had a few hiccups, but everything was sorted quickly and smoothly, no fuss at all. Show details

My husband and I recently worked with Rawson's to find our first family home and had a really positive experience. The customer service was amazing—they were friendly, informative, and always willing to answer any questions we had. They were also very responsive by email and phone and always made time for us to view homes. Overall, we really appreciated their support and would happily recommend them to others. Show details

Highly recommend Rawson to anyone building their dream home – We are extremely pleased with the completion of our new home, thanks to the exceptional work of Rawson. Despite delays due to Covid, the process was smooth and professional. While there were some hiccups at the end, Construction Team was quick to resolve them, ensuring timely delivery. The quality of construction exceeded our expectations, with… Read more

every detail, from foundation to finishes, carefully crafted. We were kept informed at every stage, and any concerns—big or small—were addressed promptly. Their continuing support post construction / Warranty period is commendable.

Overall, we're thrilled with the result and highly recommend Rawson for anyone building their dream home. Their professionalism and dedication set them apart.