RedInk Homes WA, Bunbury

I built my first home with Redink Homes in 2020/21, and the experience was outstanding thanks to the exceptional service provided by sales consultant Steve Merrick. Steve guided me through every step of the process with professionalism and genuine care, making what could have been a daunting experience feel seamless and straightforward. Earlier… Read more

this year, I reached out to Steve again when my partner and I decided to build a second home. Given the competitive market and limited land availability, Steve went above and beyond to source a suitable house and land package within our specified budget. He kept us informed throughout and promptly presented us with the ideal opportunity as soon as it became available.

I highly recommend Steve Merrick and the team at Redink Homes for anyone looking to build. Their commitment to client satisfaction and personalised service truly sets them apart.

WORST EXPERIENCE EVER – Purchased a house and land package advertised by Redink, paid $5000 deposit $3000 for soil and surveys and the balance towards the home. Signed a Preliminary agreement that states $3000 is not refundable had no problems with that. Waited weeks and decided to contact the office 3 times with no response to find out what was going on. Received an… Read more

email from Administration saying that I could not build the house as there was a sewer easement on the land which nobody told me about even when I asked if there were easements when purchasing the block. There 2 options were take 2 mtrs off the whole side of the home or install pilons at a cost to me of $16500. I was devasted so I contacted the saleman that I dealt with and he told me he didnt work for the company anymore and had left over 3 weeks ago but said he was told of this issue when he left and was surprised that I was only just finding out. I was fuming so contact Redink telling them that their two options were not acceptable and why was I not informed earlier. Their response was the manager was on leave so I would have to wait until he returned the next week. I could not understand how they could advertise a house and land package but not be able to build the house they advertised. I decided to cancel my build with them as my trust was now gone and the fact, they had known about the issue for over 3 weeks and not bothered to tell me made me very skeptical about what else they would hide from me if I stayed with them. So, I cancelled my build and asked for my $2000 over payment back as I fully understood the $3000 was nonrefundable, I also asked for the copies of the reports since I had paid for them. I received a email a day or so later saying they were sorry to hear this and the manager would call me. I then replied telling them dont worry about the call just to refund my money and send me the reports. Then magically 2 days later the manager sends me an email saying great news that they are going to pay for the pilons. My issue was firstly I had already told them I was cancelling the build, my second issue was say I was stupid enough to agree to pay for the pilons in the first place they would have happily let me pay this extra charge. I told him again that I wished to cancel and please respect my wish and refund the overpayment and send me the reports. Now they get nasty and tell me that there will be no refund of the $2000 I paid extra for the build and basically that I am being ungrateful for their generous offer of paying for the pilons. They also told me that no matter what I build on the block I would require these pilons. So, I decided to go to Dale Alcock who were absolutely amazing, designed me a house to fit the block bigger than what I previously had more upgrades and options and no requirement for any pilons. So now I realise that Redink has lied to me on a number of occasions and now I am really grateful that I have cancelled my build with them. Still ripped me of by not refunding the extra money but I will go to consumer affairs on that one. Take it from me I would give this builder an extremely wide berth.

Red Ink fulfilled above and beyond our expectations – We have been in our new Red Ink home for over a month now. We could not praise them highly enough. Right from the beginning we have experienced wonderful customer service and guidance throughout our building process. Our finished home is really everything we wished for and then some! Red Ink staff are highly professional starting with Sunny… Read more ·  1

Hannan in the sales office who so patiently guided us through getting our plans to perfection and then the staff in the Bunbury office (Sue McCamon, Kendal Colgate and Tracey Hart) who were amazing with assisting us with our pre-start day in choosing all our fittings etc and all the way through with queries, accounts, and anything else we needed. Their experience helped us to not only stick (mostly!) within our budget and achieve the 'look' we were after for our home but pull together the complete package when at times it was quite overwhelming. I cannot praise these girls enough. And finally to our wonderful building supervisor Brad Parsons who kept calm throughout the whole building procedure and dealt with the whole building process like a total pro. We are just so happy with our beautiful new home and would have absolutely no hesitation in recommending Red Ink to anyone. Thank you once again and best wishes, Jen and Tim Quinlan

RED INK - South West – Couldn't ask for a better builder. Var, Bruce, Kendal and the team treat you like family. They look at things from our perspective, and always make things work out to suit us. They put us first 100% of the time. We live about 130kms from Red Ink's Office, yet Bruce (The most polite and friendly Salesman you could hope to meet) is always happy… Read more ·  1

to come meet us at home after hours to suit us and our work schedule, even if that means he doesn't get home till all hours. Bruce has worked for us on his RDO's, and weekends. We have been taken to dinner at the Pre-Quote meeting, taken to Dome Cafe before our Pre-start meeting, and we even received home delivered flowers welcoming us into the Red Ink family.

There is a saying, people don't buy what you do, they buy why you do it and they do it best, in other words, if you want to deal with someone who sells houses because it's their job, then go to any other builder and you will get a house, but if you want to deal with someone who believes in what they do, and has a passion for what they do, then Red Ink Southwest should be your only choice, as they will deliver a Home! Believe me, we are building in an area outside the area that many Southwest Builders will build in, we are building a design of our own imagination, not theirs, and we gave them a strict budget to stay inside, and Bruce has delivered on all counts. We were recently at our Pre-Start meeting with Kendal. I have never been helped by anyone like Kendal before, she was actually excited and looking forward to our Pre-Start. I know this sounds strange, but think how many times she has done a pre-start meeting, and for those who have ever been through one, will know how long and involved they can be but with a constant supply of morning tea and lunch provided, we had the whole showroom to ourselves, and we could make ourselves at home, touch and play with anything on display, and just had the best time of it. Once again "people don't buy what you do, they buy why you dot it" and Kendal obviously loves what she does. Thank you Redink Southwest. If we ever need to build again, we will certainly be calling you, and if anyone reading this is thinking about building.

I would like to commend Tash Thompson on her professionalism and knowledge she gave us during our prestart at RedInk. During the process she displayed an in-depth knowledge of products, styles and finishes which was of great assistance to us. She assisted us in making good choices for our new home and we are grateful for that. We would highly recommend her to assist with your prestart. Show details

Great Service – Everyone I've dealt with at Redink have been great. Very helpful and friendly. I didn't have to chase them and they were always very honest with me about cost and time constraints. My first consult was right in the middle of the first COVID lockdown via Zoom with Dean and it couldn't have gone better. He helped me get everything I needed without… Read more

having to leave home and I didn't even have to leave home. Probably the thing that impressed me the most is the way they keep the customer in the loop. Whether via the portal photos, or phone calls and emails they go out of their way to let you know what's happening. Couldn't be happier.

Thanks Dean! – Dean was fantastic in helping me design and start building my first home! He always went above and beyond to ensure my needs and wants were met, I came in under budget, and things got done on time. Within 4 business days of settlement, my slab went down...can't get any better than that! Thanks Dean and the Team at Redink! Show details ·  1

Under staffed, inexperienced, fake sales team – These guys are bad news and take no responsibility for their sloppy work. Unfinished and damaged work. ( Refuses to fix/finish). [Content Removed] sales team (out of Bussleton). Had me in legal hot water, just so they could sell me a bigger house. So many after the fact costs they tell you about AFTER you sign ($15000 retaining wall). Using… Read more

pictures and examples from OTHER BUILDERS to make sales on designs that end up being cheap rip offs. Understaffed customer support team, inexperienced site management. My house took 3 years to build. A price increase before the build started. The list goes on.... I never right reviews, but these guys deserve one, and people deserve to know what they are like. Make sure you are an experienced builder and have your head switched on when dealing with these guys because they wont do you any favors, they are in it for themselves.

Disgusting service, untruthful will not back up their promises – Treat you garbage, administration spoke about their sx life with workmen in our earshot. We where guaranteed deposit back by manager [Name Removed], if we decide not to go ahead with build. Refused to see our views on the home design did not get any satisfaction when we stated our concerns, just got lied too. The house that they designed was far… Read more

too small for our needs. When we queried the measurements we where told we read it wrong. We then stated we couldn't go into a home we where not happy with it got fobbed off. Basically took our money with very little respect

Timeline of a very slow painful building process- almost 18 months in, May 2022- 50% of house complete – We were really happy initially with sales and prestart but now waiting for progress is extremely frustrating. The contract was signed 01/12/20 for a off the plan, no fancy variations, standard build of "The View Farmhouse" 37 working days to be submitted from builder to shire on 25/01/21. Obviously wasn't going to be approved in 45 working days so… Read more

a price increase has been implemented using clause 6B which has added $14,165.00 to our build price for materials and labour as fixed price period was exceeded. Took from 25/01/2021 until 21/04/21 for the Donnybrook Shire to approve planning due to slow correspondence with bushfire approvals and requirements, requests and changes required, then building permit finally approved 10/05/21. Still no confirmed earthworks to 07/06/21- more than 6 months months from signing of contract. Earthworks completed July 2021 (7 months) Slab completed August 2021 (8 months) 12 months from contract signing for a brick to be laid. Brickwork completed Mid December 2021. February 2022-15months in, still waiting for the roof to start and our construction supervisor has changed again, so not going well at all. Roof started 21st February 15th March- received an email stating the builder has claimed an extension of 70 working days to the contractual timeframe using another of their clauses, as they are unlikely to complete build as per our contract (320 working days). 30th March- email stating our Client Liaison Officer has also now changed. Now 1st April 2022 (16months from contract signing) and roof is still not complete( yes-from 21st February!!). The workers have managed to knock down and kill a grass tree at the front of house (that was spared during all earthworks, pad laying and concreting) and litter all around the house site including beer cans in multiple areas. 4th April- returned to the tile shop for the 3rd time, for reselection number two of wall and floor tiles as the previous selections no longer being made due to time delay. 7th April- Roof finally complete. 21st May- In the past 6 weeks the only progress is the plastering has been done and windows put in, we still do not have any ceilings as part of the roof completion. We are at 18 months into build on the 1st June and only 50% of our house is complete. There is absolutely no flow to the building process at all. 30th May- On Friday a workman went and hung 3 exterior doors and by Monday we had another bill for $61000+ for completed lockup. We will now have now payed $265,000 which we pay principle and interest on for the exterior shell of a house. The only thing still done inside is the plastering. With only the final payment left to go we still need an entire interior fit out, cupboards, robes, benches, tiles, carpets, lighting and electrics, painting, bathrooms & plumbing, ceilings etc, and exterior carport concrete, paving, an al fresco area, painting, the list goes on........

Exceptional service – Fortunately, I chose redink to build my new home and I am so glad I did. Their service thus far has been efficient and smooth. They have been very accommodating of my particular wants and needs (there were a lot of such) and each member of staff I’ve had the pleasure of meeting along the way has been extremely helpful and friendly. Special… Read more

mention to my sales and design consultant dean, who has made him self completely available both through phone call and face to face for every agonising question or challenge along the way. Dean is very professional and hard working, he genuinely wants to do the best he can do for his clients and for that I am so thankful ! I can not fault redink or dean himself in their service thus far and would highly recommend to anyone looking to build. Thanks guys xx

Pre-construction experience – My husband and I have just signed up with Red Ink and awaiting our slab to go down. So far, Red Ink, and especially Dean and Sharon from the South West office have gone above and beyond to secure our new build in Bridgetown. Customer service from Dean was excellent, he met us twice in Bridgetown to seek out the best block for our forever home.… Read more

When it came to pre-start, Sharon was so knowledgable, patient and professional, selecting our choices was a breeze. We can't wait for the house to be built.

Love our new Redink Home – Very happy with the service. We had very few issues with the build and the team at Redink we’re quick to help with concerns or issues. The workmanship was first class. And came in close to our budget. Show details ·  1

Above all expectations! – Our building experience with Redink Southwest was amazing! Was above all expectations, the team at RedInk Southwest are so professional and efficient. Our new first home is amazing and the quality of work is fantastic and the timing of every step was planned perfectly. Can't wait to build again in the future with the redink team! Show details

Pre construction review – Great service and fast replies to any questions iv had. Flexible floor plans and wide variety of upgrades to make my home individual inside and out. My sales representative Dean Whittome has been helpful threw out the process including any queries iv had with internal design and external stone feature walls. Thanks to the team at Redink Bunbury Show details

Excellent – Impeccable customer service - Thank you Candice! I cannot thank Candice enough for her brilliant support with the documentation we needed to finalise the sale of the superb house RedInk built for us in 2016. We live in France now and it would have been really tricky to compile the plans and certificates requested by the buyer without Candice's… Read more

timely efficient help. She is the best! Bravo RedInk! Candice is proof that you genuinely care about giving top quality customer service that doesn't stop when you hand over the keys.

Fabulous home. Very pleased with the build – The workmanship is excellent. The management was brilliant and the planning was dealt with in a professional manner. It took us several attempts with our plans to get it right as this was an individual design but they were happy to keep changing things with no pressure. Regular emails on the progress and what was to be expected. Time frames etc. The whole team are brilliant from the planning to the handover.  Show details ·  1

Fantastic First Experience – As a first home buyer I had no idea what I was doing, but Matt, Darren, Sharon and Candice made it a wonderful and smooth experience. They were so helpful and friendly. I am extremely happy with the quality of my build and the service I received. The build was smooth, any minor issues were sorted by Darren immediately (I cannot praise Darren enough, he is excellent at his job). Would absolutely build with Red Ink again.  Show details ·  1

Can't Wait To Move In! – Everything was well planned out and execution was completed with very little fuss. Any questions, queries or doubts were handled professionally and efficiently. Niklas, Dave, Madison and the rest of the Redink team were a pleasure to deal with and we are extremely happy with all communication. Niklas went out of his way to help us find the perfect… Read more ·  1

block and house that would suit our needs. Madison exceeded her role by ensuring we were happy and her responses were always prompt, polite and patient. Very pleased with our experiences and happy we decided to build with Redink.

Awesome Builder!!! – First, me and my family are very thankful to Redink for this milestone. It's been a journey for us but we enjoyed it so much. Alexandra is always helpful and answered all my concerns straightaway-thank you Alexandra for being patient to me. The entire process was so clear because of your assistance. You made these all extremely easy for us:)… Read more ·  1

Simon, was such a cool supervisor, always no drama and very easy to talk to. He fix everything in our home after the PCI and always been very friendly.

Workmanship overall was great. We got everything we wanted in our home. Simon and his staff placed so much attention to details and we are extremely happy about that. As mentioned the whole team assisted us from beginning till key hand-over. Happiest with customer service, we are happy to be working with RedInk.

Thank you all so much!!!no stress and drama with this company.

Our first dream home!!! – Being our first build we were a bit nervous, but realised very early on that working with Redink would be a pleasure. We had constant updates from the office, and any of our concerns or questions were answered straight away. The tradesman delivered high quality work. We love our new house, and can't thank RedInk enough for making this an enjoyable experience! We would definitely build with them again.  Show details ·  1

Great experience – Very happy with the build. Looks good structurally and great job by all trades involved. High quality workmanship. Customer service was great kept us to up to date with the whole process and actioned any issues we had very quickly. Would recommend Red Ink Homes to friends and family who are looking at building. Thank you very much Red Ink.  Show details ·  1

Good quality.We are happy about the construction – We are happy about the construction of our new home, RedInk Homes. They have used good quality material appliances. Whenever we want to contact them, they always response us as soon as possible. I am happy about the supervisor and other staff too who assist us to get good quality home. I really recommend them to anybody. Thanks for the job you did.  Show details ·  1

Relaxed, Professional, Experience – We are very impressed with the quality of the Trades Just terrific we were kept informed all the way through the build Customer service was second to none. Julie, Rachel and the team were just great. Nothing was too much trouble. Luke & Dave were great support at the house inspection. We are truly grateful to have our home built by the Redink Team  Show details ·  1

Redink makes building a home easy – From start to finish, we have enjoyed building with Redink homes. They helped with finding land and finding the perfect design that fitted our needs. All communication was friendly and efficient. Upon inspecting the house, near completion, we were surprised at the quality of the build. That in combination with the support from Redink has made the process effortless. Would definitely recommend Redink to people wanting to build a home.  Show details ·  1

7 corfu street – The workmanship was good overall, with a couple of exceptions, eg the electricians and the cornice fixers who were not of a very good standard. The project was very well managed, given that we were actually on site every day and were able to monitor it before any problems arose. Customer service and support was really good, we requested a few… Read more ·  1

variations at different times and these were dealt with very efficiently. Nothing was too much trouble.

Excellent build – The build was excellent, whatever wasn't quite good enough was rectified before we even picked it ourselves. Was done in record timing too, think 16 weeks construction time. Our site supervisor was excellent! Customer service was okay, we did have a couple of issues with the office team. Major issue was due to changeover of staff. Also with office staff being (I guess) busy we didn't always get a quick response to our queries.  Show details ·  1

Professional Service – We are very happy with our experience with Red Ink. Lots of time and attention spent on getting the design to how we wanted. Professional service who kept up communication well which is such an important part of the process. The staff were all very helpful from design through to construction and completion - Grant, Sue and Phil (Bunbury Red Ink)… Read more ·  1

were all excellent at paying attention to even minor details which in the end all come together to create a great home.

Practical Completion? More like pay us for defects! – We are nearing on a year since Redink broke ground on our home in South Yunderup and it has been issue after issue of shoddy workmanship and non response. Slab wrong? No problem, we'll build a house on top and hope you won't notice anymore. Windows placed incorrectly? Let's brick them in and hope you don't care. We are now over two weeks since… Read more

"Practical Completion" with a sliding door still not correctly placed (this was advised to Redink before the bricks were in place), a cavity slider that doesn't slide into the cavity, divets and bowing in walls. No handover date in sight, no communication.

March 8th 2017 Update: Dodgy Wiring - Builders Claim No Fault

After a terrible build with Redink homes Southwest, with no end of problems, few of which were ever addressed including the placement of electrical cable between and close to beams it came as no surprise that one of those cables, wedged between a beam and a hot water pipe has arced under pressure causing a massive leak in the roof and damaging the walls and carpet in the room below. RedInk claim they are not responsible for the "consequences" of such damage, just the repair. So now due to their faulty workmanship we have to foot the bill from all the water damage.

Exceptional service – We have been blown away with the impeccable service we have received since the very first contact with RedInk Southwest. This is our first time building but compared to the experience of friends family with other builders I feel confident in saying they are the best in the business. Grant, Kendal and Tracey have been extremely helpful and… Read more ·  1

knowledgeable and have made the experience so far amazing and stress free. They have kept us informed on every step and made great suggestions during our pre-start meeting which we were really appreciative of as we weren't really sure and started to second guess ourselves. We have loved every second of the building process with RedInk Southwest and we are looking forward to seeing the finished product.

Our Australian Dream Home – We have found the Bunbury Red Ink team particularly Grant, Kendal, Sue and their lovely Receptionist to be extremely knowledgeable, professional and accommodating from our first enquiry to Pre-Start, Pre-Site, through to Pre-Build. Red Ink have a huge variety of House plans and build with quality materials & fixtures allowing us to put our money… Read more ·  1

in other areas of our home and save on upgrades. Our Pre-Start meeting with Kendal was exciting and extremely comfortable. We were provided with refreshments during our meeting allowing us to focus on our selections and enjoy yet another process within our build. At this stage of the build we cannot fault Red Ink Bunbury regarding communication and customer service, all queries and regular updates have been tended to in a professional, timely manner. We look forward to continuing our positive relationship during the next stage of our build....... :)

Customer service is brilliant! – Finally a business that cares about customer service. Although we are still at the pre-site stage we have been very happy with the Sales and Pre-start experience. The staff have been exceptional with attention to detail and great attitudes. Nothing has been too much trouble and we have been treated with respect. We are very happy to recommend… Read more ·  1

Redink Homes.

July 17th 2017 Update: Very Impressed with quality and customer service

We are very happy with the overall quality of the workmanship and build time. The client support for any issues in the maintenance period has been exceptional. In particular, Debbie, the Maintenance Coordinator has been fantastic in getting some issues resolved promptly and with care and professionalism. The 2 guys who came to do the 6 monthly maintenance were respectful and worked quietly whilst I was working from home on the days they were there (and they did a great job).